Its flexiblity with integrating different CRM. It will keep stable until you made a major change in it.

You can not change the agent availability in bulk. Scheduling report has its' own limitation.

It has been developed in very simple way and user friendly. It's a good tool for cold calling and task management.

The reporting structure is good. Also trying to understand other features too.

The features are easy to use and understand. Its makes working in contact centre fun.

Easy to use and customize application with excellent support team.

It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity.

Best, keep up the good services. Reach out to more heights.

The ease of use and the time-saving automation and sync with the CRM.

Best customized software product that completely blends into my company's requirements.

We have some problems on our front-end. Some buttons doesn't work and there is some spelling mistake.

Lack of basic functionality. Trust deficit in data being received at Dialer.

Easy to use and scalable solution , features like Queue management , Voice prompts changes and mpre controls for supervisor on front end makes it user friendly.

We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.

The ability to record the calls and the fact that it works on ease even on mobile phones. The best part was having the system integrated with leadsquared that helped immensely in lead management.

The most cost effective contact center solution available in the market right now.

I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.

Really good and enjoying the service integration with Salesforce to process business transacion.

Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports.

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

A great (and inexpensive) platform for managing customer callouts.

I like this software because of the capability to hanlde large number of call flows.

It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

After a few updated of the browser, the software stops working.

Liked the integrated situation. The customer relationship approach is also good.

Ameyo Voice is pretty helpful software and ticks all the boxes required to run the corresponding business.

The Ameyo software is stable, user friendly and efficient system.

Overall experience is good but Support should still be improved.

For every little customization Ameyo team ask for commercials. Also training service is very poor even some time trainer is not aware of services for which he/she is conducting training.

It is difficult to run in iOS and widget and dashboards need to handled separately.

Our connectivity is increased by tuning some retry time settings and campaign settings.

Also they way of your user talking on phone is very rudely. Not listening the customer explanation because of this customer is suffering lot of issues.

Bad customer support, 70% issues never resolved on 1st call.

The ameyo is the best VoIP tool with great features like auto call reacord, call merging, call transfer, hold, mute, predictive dialling, auto dialling, and lot more.

Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents.

The most likable part of the software is that is was easy and quick to implement for us. Also, the cost was important factor for us to consider.

Accuracy of dashboards & reports is worry some. Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.

Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. It's functionality is also easy to learn.

The support from Ameyo has been helpful too so have had quick resolutions to any issue as and when they have come up.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

US Dollar

Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options.


Ameyo offers inbound and outbound contact management functionality. The inbound contact management features of the product include automated call distributor (ACD), virtual queue management, interactive voice response (IVR) and missed call alerts. This functionality queues all the incoming calls and routes them to the most available resource to answer customer query.


The outbound contact management features predictive dialer, preview dialer and call recording modules. These features help customer agents prepare for their calls and analyze call data to improve performance.


Ameyo features omnichannel contact management, allowing businesses to engage with their customers using voice, email, social media and ticketing communication channels.


Ameyo is available on a subscription basis. It also offers a perpetual license for a one-time fee. Support is offered via email and phone and through an online knowledge base.



LongDescription

Support Ticket Management

Real Time Analytics

Engagement Tracking

Employee Management

Call Transfer

Surveys & Feedback

Meeting Management

Multi-Channel Management

Lead Capture

Performance Management

Customizable Reports

Activity Tracking

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Rules-Based Workflow

Auto-Dialer

Blended Call Center

Lead Distribution

Communication Management

Customer Database

Call Recording

Call Logging

Calendar Management

Customizable Fields

Collaboration Tools

Call Center Management

Call Disposition

Progressive Dialer

Template Management

Data Import/Export

VoIP

Call List Management

Call Routing

Email Templates

Self Service Portal

Text to Speech

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Lead Management

Survey/Poll Management

Real Time Data

Performance Metrics

Inbound Call Center

Call Scripting

Hotkeys

Call Reporting

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Real-Time Notifications

Workflow Management

Predictive Dialer

Real Time Updates

Email Management

Caller ID

Event Triggered Actions

Activity Dashboard

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Reminders

Telemarketing Management

Real-Time Chat

Chat/Messaging

Customizable Templates

Inbox Management

Interaction Tracking

Dashboard

Manual Dialer

Multiple Parties

Alerts/Escalation

Real Time Reporting

Conferencing

Open Database Design

Reporting/Analytics

Contact Database

Monitoring

Lead Qualification

Automatic Lead Distribution

Customizable Forms

Appointment Management

Video Conferencing

Call Tracking

Drag & Drop

Auto-Responders

Customer History

Purchasing & Receiving

Call Monitoring

Third-Party Integrations

Mac OS

Web browser (OS agnostic)

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Ameyo

In Person

Live Online

Webinars

Documentation

Videos

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Cataloging/Categorization

Case Management

Status Tracking

Access Controls/Permissions

Session Recording

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Ameyo vs Freshdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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