Aspect Unified IP
About Aspect Unified IP
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Most Helpful Reviews for Aspect Unified IP
1 - 5 of 70 Reviews
Tim
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
Very easy to use, uptime is outstanding, flows, well.
My agents find it very easy to use, we are very rarely down, it functions well with our CIS system, and it is easy to use.
CONSI really can't think of any for our use. I have given this some serious thought, and cant really think of any.
Vendor Response
Tim - thank you for your review of Aspect Unified IP. We love hearing the positive feedback and are so pleased that the system is working well for you. We will send this feedback to our internal teams for review. Thanks again! -The Aspect Team
Replied April 2018
David
Hospital & Health Care, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Aspect Best in Class
We have seen a significant increase in our speed lead using the Advanced List Management product.
PROSThe product is easy to use and the customer support is outstanding. The product delivers above our expectations.
CONSThere is nothing that I least like about the software although they can improve on there training material.
Reason for choosing Aspect Unified IP
Aspect provided us a detail overview of there product and what it offered as the team did a great job on the presentation.
Reasons for switching to Aspect Unified IP
Aspect provides a better product and better support.
Anonymous
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
Great Idea but Always Glitching
We started using this software about 6 months ago at work, and I love the layout and features this software has to offer. I did have to reach out to customer service because I was trying to find an option and was having trouble understanding how to get to it, and they were extremely helpful and courteous.
CONSGlitching often and takes a long time to load all features. Being in a call center we are always on our toes with incoming calls so we need software that is going to be quick without lagging or glitches, but I see this happening every day with this software.
Vendor Response
Thank you for taking the time to review Aspect Unified IP. We are glad to hear that you love the layout and features, and also appreciate your feedback on the glitches. The solution is usually reliable and the glitches may be due to many factors, some of which may be outside the software itself. Since your review is anonymous, we can't look into your specific situation. We'd love to follow up directly. I've provided my email address if you'd like us to connect you with a product expert. Thanks, Shelley Hofman, Marketing Operations, Aspect Software, shelley.hofman@aspect.com
Replied July 2018
Gregorio
Verified reviewer
Consumer Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Pretty solid but a little complicated!
We moved from another Predicte dialer that not allows us to increase the number of available stations and teams. So, Aspect helps us to business growth.
PROSGreat variety of features with a very big variety of reports to run a contact center and follow-up teams.
CONSThe interface could be better, it's a little old and unfriendly to view, even though, it's really solid and good software.
Reason for choosing Aspect Unified IP
Client requirement, our partners move to handle all their communications under Aspect.
Reasons for switching to Aspect Unified IP
Business growth and client requirements.
Vaishali
Telecommunications, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2018
Aspect Unified IP 7.2 and 7.3 customer review
Completeness of vision for Omni-channel Contact Center software solution. Integrated solution including PBX, IVR, Voicemail, Outbound capabilities. Ease of administration of key Contact Center functionality, with add-on customization capability. Ease of IVR deployment, and some canned IVR functionality such as Advanced Queue Optimizer, Voicemail, etc. In-built DR capabilities and ease of setup of DR sync processes. Good Real-time reporting interface which is highly configurable.
CONSSome limitations in Unified Director software, could use a more modern admin application with search capabilities on several screens. Can use more pre-configured systems alerts in UD. M3 designer would greatly benefit from having a Copy Document feature. Canned Reporting with Dataviews could use a more modern interface with some speed gains.
Vendor Response
Vaishali, thank you for your detailed review. We appreciate your feedback and will forward it on internally. -The Aspect Team
Replied November 2018
