# Aspect Unified IP Software Reviews, Demo & Pricing - 2026 > Review of Aspect Unified IP Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/aspect-unified-ip-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Aspect Unified IP Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/aspect-unified-ip-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/aspect-unified-ip-profile/alternatives/) # Aspect Unified IP 2026: Benefits, Features & Pricing Wondering if Aspect Unified IP is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Aspect Unified IP 4.3 [(69)](https://www.softwareadvice.com/call-center/aspect-unified-ip-profile/reviews/) Pricing Pricing available upon request ### About Aspect Unified IP Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments starting in early 2022. Wondering if Aspect Unified IP is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Aspect Unified IP User Interface ## Popular Aspect Unified IP Alternatives Main Product Aspect Unified IP 4.3 [(69)](https://www.softwareadvice.com/call-center/aspect-unified-ip-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.08Customer support - 4.14Functionality Pricing Available upon request Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [PhoneBurner](https://www.softwareadvice.com/crm/phoneburner-profile/) 4.8 [(176)](https://www.softwareadvice.com/crm/phoneburner-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.59Value for money - 4.74Customer support - 4.57Functionality Pricing Starting at $165.00 per month Get Price ## Aspect Unified IP Pricing and Plans Starting price: $90.00 Free Trial Free Version Basic $90.00 per feature No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Aspect Unified IP Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Aspect Unified IP Alerts/Escalation Automatic Call Distribution Call Center Management Call Scheduling Call Transfer Campaign Management Campaign Specific Caller ID Chat/Messaging FCC Compliance FTC Compliance List Management Multi-Channel Communication Performance Management Predictive Dialer ## Aspect Unified IP User Reviews Overall Rating 4.3 Ratings Breakdown 5 45% 4 48% 3 6% 2 0% 1 1% Secondary Ratings Ease of Use 4.2 Value for money 4.0 Customer support 4.1 Functionality 4.1 Tim M. Verified reviewer Government Administration 1001-5000 employees Used daily for more than 2 years Review source Reviewed July 2019 Aspect in Review 5 Ratings Breakdown 5 Ease of use Previously 4 3 Value for money Previously 4 3 Customer support Previously 4 5 Functionality Previously 4 Pros: solid product--up 99.9999 % of the time. Easy to use. Cons: Need 2019 update. Customer support has fallen off lately. Read More MA Michael A. Used daily for more than 2 years Review source Reviewed September 2017 Aspect UIP dialers are designed well and with time & due diligence are solid performers. 4 Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: With version 7.3 SP3+, dependability and performance has been solid. The integration of tools allows for customized flexibility. You can do things within the applications in multiple ways to help support variations in business uses. User interfaces within ALM and UIP are fairly easy. Cons: There are cases where integration of acquired technologies force use of M3 scripts to implement more complex call routing situations. You can tell that the various applications that make up the Unified-IP functionality is a combination of acquired technologies as its lacking some SSO or single sign-on capabilities which can make administration a little less responsive. Vendor Response Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback and will forward it on to internal teams. We value having you as a customer and appreciate you sharing your experience with the product. Thanks again! -The Aspect Team Replied September 2017 Read More DD David D. Transportation/ Trucking/ Railroad 10000+ employees Used daily for more than 2 years Review source Reviewed November 2018 DTNA Review 3 Ratings Breakdown 3 Ease of use 2 Value for money 2 Customer support 3 Functionality Pros: There is not much positive to say about the software. Cons: There are inconsistencies with reporting, IVR, and UI is not friendly. Vendor Response David, thank you for taking time to review Aspect Unified IP. We are sorry to hear that you are not satisfied with the solution. From what I understand, you are now using our newer cloud solution. You account manager will be in touch shortly (if he hasn't already) to follow up on your feedback. Thank you again and if there is anything else we can do to help, please let your account manager know. We strive to continually improve how we serve customers. Thanks, Shelley Hofman, Marketing Operations, Aspect Software Replied December 2018 Read More RS Richard S. Verified reviewer Government Administration 1001-5000 employees Used daily for more than 2 years Review source Reviewed September 2022 Unified IP Solution 5 Great experience. Is up 100% Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Reliability. Tons of features. Has api's to use for various functions. Cons: No cons. If I had to select something you need various training to use the system. But the training group in Brentwood are great. Read More RY Rajesh Y. Verified reviewer Telecommunications 201-500 employees Used daily for more than 2 years Review source Reviewed September 2022 My 23 years of experience with this product 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The product is a truly unified one with amazing capabilities that are unmatchable Cons: The product pricing off late is on the higher side and becomes difficult when compared to industry peers Read More RS Robert S. Banking 10000+ employees Used daily for more than 2 years Review source Reviewed May 2017 When the product is working it works well. When there are issues they persist until an update. 4 The ability to blend Inbound/Outbound calls. Ratings Breakdown 4 Ease of use 2 Value for money 4 Customer support 2 Functionality Pros: It's easy to use and become familiar with. The support seems to be good for this product. Updates seem to come fairly frequently. Cons: When there are issues, the issues seem to show up very frequently until a hotfix is put in place. The pacing options aren't easy to adjust for predictive and when discussing with Aspect folks there never seems to be a clear answer to the questions. When blending Inbound/Outbound it's difficult to put preference on Outbound to drive down service level when we would like to. Vendor Response Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and we have forwarded your comments on to our internal teams so that we can serve you better. Your account team should be reaching out soon. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team Replied June 2017 Read More kk kailash k. Verified reviewer Information Technology and Services 201-500 employees Used daily for more than 2 years Review source Reviewed September 2022 Unified IP Solution 5 great Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: predictive dialing, managibility and great end user experiance Cons: telephony gateway and the cost required for it Read More PF Paul F. Outsourcing/ Offshoring 1001-5000 employees Used daily for more than 2 years Review source Reviewed May 2017 On premise UIP has been our staple for call delivery for many years with reliable performance. 4 Helps consistently manage our daily call delivery needs as well as other channels like email. Gives us all the reporting we need to manage changes as needed. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Call center IT staff is familiar with product and can make changes or apply updates easily and quickly. Integrates with our WFA platform, also from Aspect. Cons: On premise version we own today is very outdated - frequent changes to software with short lifecycles. Upgrading over past 18 months to Hosted UIP but hearing that Aspect may already have better platform available. Vendor Response Thank you for taking the time to review Aspect Unified IP. The team here at Aspect is thrilled to hear such good feedback from Group O, and we¿re so happy that the product consistently helps you manage your call delivery needs! We value having you as a customer and look forward to a lasting partnership. -The Aspect Team Replied June 2017 Read More BG Becky G. Consumer Goods 501-1000 employees Used daily for more than 2 years Review source Reviewed May 2017 overall very good. has improved our ability to service our customers 4 We experienced an increase in service levels and a customer satisfaction Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 3 Functionality Pros: The routing and skilling capabilities of the system are excellent. The RTR and RTA dashboards are good as well. Cons: the customer chat experience is terrible. The email routing can be cumbersome and expensive requiring 3 email inboxes per service Vendor Response Thank you for taking the time to review Aspect Unified IP. We are so happy that you like the routing and skilling capabilities, and are sorry that you are not satisfied with the chat experience. We appreciate your feedback and we have forwarded your comments on to our internal teams. Your account manager should be in touch soon regarding how we can make your experience with our solutions better. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team Replied June 2017 Read More MR Moses R. Verified reviewer Telecommunications 1001-5000 employees Used daily for more than 2 years Review source Reviewed February 2023 Aspect Unified IP Review 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: powerful functionalities for Contact center operations to drive efficiency and effectiveness of contact center advisors. Cons: I can't find anything to fault this software for, Aspect has mastered the contact center dynamics and it shows in their solutions. Read More Showing 1 - 10 of 69 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/aspect-unified-ip-profile/reviews/) ## Aspect Unified IP Popular Comparisons [Genesys Cloud CX vs Aspect Unified IP](https://www.softwareadvice.com/call-center/aspect-unified-ip-profile/vs/genesys-contact-centre/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/aspect-unified-ip-profile/alternatives/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? 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