Aspect Unified IP Software

aspect unified IP

its good

Pros

the timing and the way is easy to control

Cons

no cons its easy to use and not to hard to learn

Review

We have been able to leverage capacity in certain lines of businesses to other areas, which has sustained productivity while reducing operating costs.

Pros

Ease of use and customization ability for various types of contact center needs.

Cons

Requires a good learning curve to be able to maximize potential.

standard

good

Pros

easy to use and understand - good learning material

Cons

no access to data - server connection like - not convenient to go through reports / autorun process

WFO

My experience has been very good due to all the great functions.

Pros

The system is very easy to navigate through the different pages.

Cons

The system is very slow and causes agents to wait to load each page.

DTNA Review

Pros

There is not much positive to say about the software.

Cons

There are inconsistencies with reporting, IVR, and UI is not friendly.

Easy handle

very good

Pros

get complex data very quickly, you are able to extract a lot of info by different ways in the tool itself

Cons

sometimes, TAB's are quite difficult to analyze since they might look similar

Aspect Review

Overall, I am pleased.

Pros

I feel that the sound quality is generally excellent.

Cons

It freezes at times for no apparent reason.

Review

overall experience was nice

Pros

M3 design is a very nice tool to design a custom call flow

Cons

external routing feature not available on ASBR

Great New product

Great user experience.. No Down time

Pros

The ease and use of the new software . Functionality

Cons

There were a few Hiccups in the beginning but great customer service was able to resolve minor issue

Great Dialer

Pros

I like how much control is offered to dialer administrators without relying on development work. Along with Advanced List Management, UIP is one of the most complete dialer out there.

Cons

It can be difficult to get support on some less common issues and I have faced scenarios where when certain functions are used, they demand more than the platform can support.

UIP Review

Pros

Improvement over past.. It was harder to use in earlier versions

Cons

Sometimes clunky.. Although improvements are being made

UIPInbound and Outbound Review

It was fantastic, operation wise and manging dialer

Pros

Outbound Dialer, Integration with ALM, and Inbound M3 Scripting support

Cons

different application for different task
UCC Admin
Enterprise Monitor
Unified Director...

It should be one consolidate application

My Review

Pros

The features and ability to configure the application to meet very specific business requirements no matter how complex. Ease of use and templates for most things in order to make changes in bulk or help save time.

Cons

Settings seem to be scattered if you aren't familiar with UIP.

Aspect UIP & ALM

I have a very neutral feeling, the products are good but the support is not the greatest.

Pros

The ease of use, flexiblity and ability to intergrate with other products

Cons

the customer support has gone down tremendously.

Aspect Unified IP

A powerful product that gives our business partners the tools they need.

Pros

The power it gives our business partners.

Cons

The security headaches in setting it up.

Great Idea but Always Glitching

Pros

We started using this software about 6 months ago at work, and I love the layout and features this software has to offer. I did have to reach out to customer service because I was trying to find an option and was having trouble understanding how to get to it, and they were extremely helpful and courteous.

Cons

Glitching often and takes a long time to load all features. Being in a call center we are always on our toes with incoming calls so we need software that is going to be quick without lagging or glitches, but I see this happening every day with this software.

The product has been very useful for our call center.

Pros

The ability to do multiple contacts at once is extremely helpful. the ability to more multiple agent status values for 'Not ready' and 'Park'

Cons

Inability to get real time status of call in queue based on skills. That would help us in our dynamic services.

10 year UIP user, used primarily for outbound dialing. grest product.

Pros

great algorythms. functionsw well. CTI blended us to call center acd efficiently. Well designed to work with all of our other Aspect products.

strong product, reliable

Pros

it works, it doesn't fail
overall the product has been very reliable
should be scaled out for premised based installs

Cons

can be complicated to learn and program, cost of upgrades
built on older architecture

Reliable with little to no downtime

Pros

Compliance controls within Advanced List Management. Red Oxygen integration for sending SMS out of Unified IP system utilizing email/exchange integration. I also like the ease of use for managing builds in ALM.

Cons

Lack of documentation for simple contact center best use cases. Sometimes help desk tickets are opened to ask questions on how things work.