Aspect Unified IP vs Zendesk

Aspect Unified IP has 63 reviews and a rating of 4.30 / 5 vs Zendesk which has 2406 reviews and a rating of 4.35 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.30 / 5 (63)

4.35 / 5 (2,406)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.0 / 5

4.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

March 25, 2020

October 20, 2020

Pros/Cons

  • Pros

  • I like that it handles all of our company needs. It is very user friendly and easy. The interface is smooth and since upgrading to this we have been able to enhance our experience.

  • Allows bulk upload of exceptions and very user friendly...very easy to use and not too complicated

  • Cons

  • No real-time stats in UAD. M3 Designer has some bugs. No more cons to list.

  • Only thing which is missing here is free trial. I hope they can provide it in near future. Then it would be easy to have it verified by business team.

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Pricing

Pricing Range

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

FrontRunners

2020

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Pricing Guide

2020 Call Center Software Pricing Guide

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  • Unexpected costs

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux