Aspect Workforce Management vs CallHippo

Aspect Workforce Management has 235 reviews and a rating of 4.2 / 5 vs CallHippo which has 249 reviews and a rating of 4.24 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.20 / 5 (235)

4.24 / 5 (249)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.0 / 5

Last Review Written

December 13, 2020

March 11, 2021

Pros/Cons

  • Pros

  • It is easy to use I love it! I can take shifts and give away shifts on it, see my schedule and edit my schedule all in the one program.

  • Very easy to use, even a newbie can learn the basics in a day... very user friendly.

  • Cons

  • not easy to navigate, running into some challenges, on the tracking part, unable to save a segment within the same day frame, I believe in the past able to put all time within same day frame

  • Not very user intuitive and requires specific training to be able to leverage the tools. Online training is ok but could be enhanced.

  • Pros

  • Once you learn to use it, it is very easy and robust. It does more than what we need it to do, and the price is great.

  • It was pretty easy to use and it also seemed good value for money

  • Cons

  • wish it had an easier integration with ZOHO. However, when you configure it with ZOHO it works great and never breaks.

  • Calling credits, could be great if unlimited call plans are added.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

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Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos