Aspect Workforce Management vs Dialpad

Aspect Workforce Management has 235 reviews and a rating of 4.2 / 5 vs Dialpad which has 412 reviews and a rating of 4.33 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.20 / 5 (235)

4.33 / 5 (412)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

December 13, 2020

June 10, 2021

Pros/Cons

  • Pros

  • It is easy to use I love it! I can take shifts and give away shifts on it, see my schedule and edit my schedule all in the one program.

  • Very easy to use, even a newbie can learn the basics in a day... very user friendly.

  • Cons

  • not easy to navigate, running into some challenges, on the tracking part, unable to save a segment within the same day frame, I believe in the past able to put all time within same day frame

  • Not very user intuitive and requires specific training to be able to leverage the tools. Online training is ok but could be enhanced.

  • Pros

  • I love the ease of dialing and being able to text, the best piece!

  • I love how this software allows me to transfer from my computer to my mobile phone seamlessly.

  • Cons

  • HD Calling on iPhone app doesn't work for my phone (iPhone SE) consistantly enough to utilize, although the fallback method works very well.

  • The voice to text is not always accurate, but it's usually enough to get the point of the message across.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

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FrontRunners

2021

Advisor Recommendations

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9 Recommendations

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Pricing Guide

2020 Call Center Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos