Aspect Workforce Management vs Nextiva Call Center

Aspect Workforce Management has 234 reviews and a rating of 4.20 / 5 vs Nextiva Call Center which has 70 reviews and a rating of 4.33 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.20 / 5 (234)

4.33 / 5 (70)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

October 16, 2020

July 7, 2020

Pros/Cons

  • Pros

  • It is easy to use I love it! I can take shifts and give away shifts on it, see my schedule and edit my schedule all in the one program.

  • Very easy to use, even a newbie can learn the basics in a day... very user friendly.

  • Cons

  • not easy to navigate, running into some challenges, on the tracking part, unable to save a segment within the same day frame, I believe in the past able to put all time within same day frame

  • Not very user intuitive and requires specific training to be able to leverage the tools. Online training is ok but could be enhanced.

  • Pros

  • The customer service is outstanding. They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything.

  • We are really impressed with the sophistication of the NextOS product. It’s really futuristic and offers features we didn’t thing would be possible for us to access for many years.

  • Cons

  • NextOS is not a cheap system. It’s great but it will cost in both money and the teams time to get set up.

  • There are cheaper chat tools in the market but we prefer to use a higher quality service to ensure the best experience for our customers. It’s just better for everyone that way.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

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2 Recommendations

6 Recommendations

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Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

  • Unexpected costs

  • Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux