I like Assembled for its intuitive and easy-to-navigate features. It allows me to have complete visibility over my team, especially since we are all working remotely.

I liked that Assembled enabled us to grow our customer support team from 250 to 1000, without having to grow our workforce management team. It's bulletproof and doesn't break.

It has been great, Assembled team really cares and are always ready to help.

As a small management team this tool allows you to set up quickly and not worry about if it is working.

It's also great for fielding, tracking and managing PTO requests from a quickly growing team.

We liked that Assembled had all the integrations we were looking for and the features our business needed without being overly complicated or requiring a long commitment to get it up and running.

The whole Assembled team is super great to work with - very responsive, reasonably flexible, receptive to feedback, and quick to help.

I I also don't like not being able to move tasks up and down on the schedule.

I find difficult with the real-time tab sometimes because of the status not syncing properly.

Great product that is backed up by an even greater support team.

Very intuitive to learn. The team is constantly making improvements and adding features, so the software is getting more useful.

A lot of tools can create schedules, but I don't know of another tool out there that helps plan the operations of a world-class support team.

Adding and editing time blocks is a bit clunky to me.

We've had a great experience with Assembled. Their team is passionate about workforce management and is rapidly improving their product.

Assembled - Save time, Quality of life and meet a support team that has your back.

Most importantly, it lays out numbers and useful charts so we can understand better what's going on there and so we can plan for it more easily.

Once that integration is done, all of our wildest dreams will come true.

Lovely group of people to work with. The API is incredibly powerful, giving my team the ability to build custom solutions to solve the meatiest of problems in the scheduling and capacity spaces.

I can honsetly say that Assembled has turned this whole experience by 180 degrees. In a very very positive way.

Support is really good and everyone that works in Assembled is super nice and always willing to help. A fantastic piece of software, overall.

Out of the box I believe this is the best WFM product for any company needing a user friendly platform which integrates with Zendesk.

The only thing that bothers me is the missing feature of finding the invoices within the platform. The invoice does get send to you, so you can always find it in the email.

It's very usable and fast. I couldn't find anything at fault with this app.

It helps my Leads maintain coverage across our channels seamlessly, reallocate bandwidth, and share out schedules.

Assembled helped us thanks to its amazing forecasting, which has proven to be extremely accurate, and how robust the scheduling options are.

We take that time and invest it back in our people who are helping our customers everyday. The forecast is getting more on more accurate, even with something as volatile as live chat.

I haven't found any aspects that I don't like about Assembled yet.

The features are easy to understand and navigate and the reporting helps me paint a picture of my team members' adherence.

User friendly and can be navigate easily as a user.

The software is really easy to use, looks great and doesn't disrupt our support agents. It fits in seamlessly with their day-to-day operations, which is a game changer.

A powerful tool that's easy to implement and use.

The tool is newer, so the UI can be a bit confusing. There's also a bit of a learning curve when you start using it.

For the cost of the tool, it's definitely the best 'bang for your buck' in terms of WFM tools, the available features and seamless integration with Zendesk tools.

The main benefit I get from Assembled is the ability for the whole team to have visibility on who's doing what and when. It makes it super easy for keeping the whole team organised.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

US Dollar

Assembled is a workforce management platform designed to help businesses of all sizes schedule and manage resources on a centralized platform. Administrators can utilize forecasting capabilities to predict staffing demand, automatically forecast holidays based on previous year's data and include outliers or adjustments in queues. 

Features include staffing timeline, filtering, permissions management, custom staffing calculations, time-off management, calendar and more. Managers can create or edit schedule templates, register events according to different groups, configure different timezones on templates for distributed workforce and more. Additionally, it offers a team management module, which lets businesses track agents' queues and statuses in real-time and report on productivity, schedule adherence and performance. 

It facilitates integration with several third-party applications such as Zendesk, Kustomer, Intercom, Salesforce, Gladly, Slack and more. Pricing is available on per agent per month basis and support is extended via a knowledge base.

LongDescription

Shift Swapping

Variable Workforce

Timesheet Management

Labor Forecasting

Skills Tracking

Performance Metrics

Time & Attendance

Budgeting/Forecasting

Time Off Management

Employee Database

Automated Scheduling

Contractor Management

Reporting/Analytics

Employee Scheduling

Calendar Management

Availability Management

Chat

2-10

11-50

51-200

201-500

501-1000

Assembled

In Person

Live Online

Documentation

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Contact Database

Widgets

Monitoring

Web browser (OS agnostic)

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Assembled vs Freshdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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