Augutech Predictive Dialer Software


 

Augutech is a cloud-based predictive dialer solution suitable for small to midsize businesses. Key features include inbound and outbound calling, automatic dialing, call recording and performance analytics.

Augutech Predictive Dialer is able to deliver 60 calls per hour per agent and can support up to 40 stations at once. Users can set a campaign to auto-dial and send live calls to available agents. Managers are able to monitor, listen-in, or even barge-in to any calls from any location.

Augutech can set customized outbound caller IDs and dial with custom time zone restrictions including per state and per day-of-the-week. The solution is able to detect answering machines and play a message for answering machine calls.

Agents can be logged in remotely anywhere with just a phone and a web browser and the solution can display a script for the agent to read with completed fields like name, address, etc. Users can schedule a callback with a customer as either any-agent or agent-specific.

 

Augutech Predictive Dialer - Admin interface
 
  • Augutech Predictive Dialer - Admin interface
    Admin interface
  • Augutech Predictive Dialer - Agent interface
    Agent interface
  • Augutech Predictive Dialer - Call disposition screen
    Call disposition screen
  • Augutech Predictive Dialer - Campaign real-time
    Campaign real-time
  • Augutech Predictive Dialer - PBX interface
    PBX interface
  • Augutech Predictive Dialer - Sugar CRM interface
    Sugar CRM interface
Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10

5 Reviews of Augutech Predictive Dialer

Showing 1-5 of 5

 

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Nelson from Angel Ivestment Partners
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

My experience has been overall very good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reaching more potential customers.

Pros

Specific that it can make 400-500 dials, therefore allowing me to speak with more potential customers.

Cons

Reaching a customer person is a challenge, when I call it becomes voicemail maze. However when the person is reached they are very helpful.

Review Source: Capterra
 

Dan from Argo Futures Group, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Excellent small company that treats each of its customers is if they are their only client.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software allows us to compete with much larger companies that can afford sophisticated predictive dialing systems. Our previous provider cost for the hardware and then a year for support. A lot has changed in the days of requiring LDT1 line in the long distance that goes with it. Most companies now offer a cloud-based solution which is measurably less expensive than 10 years ago. The number one benefit of this program is that it allows our brokers to be selective on who they want to do business with not beg prospects to do business with them. By being able to contact hundreds of people a day our brokers can choose from the low hanging fruit and not have to "beat up" every prospect that answer the phone. If a person is interested in our products and services, our brokers are there to talk to them. If not, the dialer find someone who is. The absolute best part of working with Augutech is access to Gareth :) - best tech support guy ever

Pros

Completely cloud-based solution that does not require any local hardware or special Internet connections (LDT1, ISDN, ect).

Cons

Fairly rudimentary and basic in its design, there is no print feature for leads and that is a significant problem. When the lead button is pressed it should also prompt for a print screen to be sent to your printer so you do not lose the lead. At bare minimum, all leads should be sent into a special queue that is accessible in the administrator's portal. When a broker loses a lead it takes 30 minutes to track it down if we can find it at all.

Review Source: Capterra
 

Orlando from Tourism
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Excellent Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our company had tried a few different dialers trying to find the right fit. Other dialers just weren't up to our standards. A few weeks ago we gave Augutech a shot and they have not only met our requirements, but have exceeded them. The dialer service is great, tech support is always available and helpful and my rep has been really helpful and courteous.

Pros

Great service, excellent support, feature-rich software

Cons

Occasionally have to reset softphone when switching computers.

Advice to Others

Great product. Excellent service!

Review Source: Capterra
 

Richard from Debt & Credit Counseling
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Stellar Customer Service! Best Software on the MARKET!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hands down the best software and company! I have been working with Augutech for over 5 years now. There isn't one person on their team that doesn't understand what it takes to help their clients succeed. The software is amazing. I can't even put a price on the software because the sky is the limit what you can do to have success in your business using the technology they provide. The technical support is very fast when you put a ticket in. If you have any issues with billing they are they for you every time. With confidence I refer Augutech to all my business friends. I don't know how I would run my business with out them. Great work to the Team at Augutech.

Pros

Integration, The IVR, Voicemail Drops

Cons

The server crashes once in awhile.

Advice to Others

Keep up the great work.

Review Source: Capterra
 

Christian from Solar Energy Company
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

A great dailing system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been working using Augutech almost since three years ago, and everything works really good for me.

Pros

I can Barge and listes to my agents.

Cons

It's no easy to twist the campaigns.

Advice to Others

No

Review Source: Capterra