Augutech Predictive Dialer Software

My experience has been overall very good.

Reaching more potential customers.

Pros

Specific that it can make 400-500 dials, therefore allowing me to speak with more potential customers.

Cons

Reaching a customer person is a challenge, when I call it becomes voicemail maze. However when the person is reached they are very helpful.

Excellent small company that treats each of its customers is if they are their only client.

This software allows us to compete with much larger companies that can afford sophisticated predictive dialing systems. Our previous provider cost for the hardware and then a year for support. A lot has changed in the days of requiring LDT1 line in the long distance that goes with it. Most companies now offer a cloud-based solution which is measurably less expensive than 10 years ago. The number one benefit of this program is that it allows our brokers to be selective on who they want to do business with not beg prospects to do business with them. By being able to contact hundreds of people a day our brokers can choose from the low hanging fruit and not have to "beat up" every prospect that answer the phone. If a person is interested in our products and services, our brokers are there to talk to them. If not, the dialer find someone who is. The absolute best part of working with Augutech is access to Gareth :) - best tech support guy ever

Pros

Completely cloud-based solution that does not require any local hardware or special Internet connections (LDT1, ISDN, ect).

Cons

Fairly rudimentary and basic in its design, there is no print feature for leads and that is a significant problem. When the lead button is pressed it should also prompt for a print screen to be sent to your printer so you do not lose the lead. At bare minimum, all leads should be sent into a special queue that is accessible in the administrator's portal. When a broker loses a lead it takes 30 minutes to track it down if we can find it at all.

Excellent Support!

Our company had tried a few different dialers trying to find the right fit. Other dialers just weren't up to our standards. A few weeks ago we gave Augutech a shot and they have not only met our requirements, but have exceeded them. The dialer service is great, tech support is always available and helpful and my rep has been really helpful and courteous.

Pros

Great service, excellent support, feature-rich software

Cons

Occasionally have to reset softphone when switching computers.

Stellar Customer Service! Best Software on the MARKET!

Hands down the best software and company! I have been working with Augutech for over 5 years now. There isn't one person on their team that doesn't understand what it takes to help their clients succeed. The software is amazing. I can't even put a price on the software because the sky is the limit what you can do to have success in your business using the technology they provide. The technical support is very fast when you put a ticket in. If you have any issues with billing they are they for you every time. With confidence I refer Augutech to all my business friends. I don't know how I would run my business with out them. Great work to the Team at Augutech.

Pros

Integration, The IVR, Voicemail Drops

Cons

The server crashes once in awhile.

A great dailing system.

I've been working using Augutech almost since three years ago, and everything works really good for me.

Pros

I can Barge and listes to my agents.

Cons

It's no easy to twist the campaigns.