--- title: "Avaya Experience Platform Software Reviews, Demo & Pricing - 2026" description: "Review of Avaya Experience Platform Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/call-center/aura-call-center-elite-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Avaya Experience Platform Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/aura-call-center-elite-profile/reviews/) # Avaya Experience Platform Review Custom quote 1 plan Wondering if Avaya Experience Platform is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Avaya Experience Platform 4.7 [(11)](https://www.softwareadvice.com/call-center/aura-call-center-elite-profile/reviews/) Pricing Pricing available upon request ### About Avaya Experience Platform Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, including voice, email, and chat. The software is designed to deliver effortless experiences for customers and employees at every touchpoint, and help contact centers run smoothly no matter where employees are based, in the office or working remotely. Avaya Experience Platform automatically routes interactions to the most appropriate employee based on their skill level, customer value, and campaigns. Contextual customer information is displayed to agents at the point of interaction, who can also connect with appropriate internal experts through online presence and instant messaging capabilities. Service quality can be tracked and areas for improvement identified through historical and real-time reporting. Do you work for Avaya Experience Platform? [Manage this product listing](https://www.g2.com/products/avaya-avaya-experience-platform/claim_requests/new?auto=true) Wondering if Avaya Experience Platform is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Avaya Experience Platform User Interface ## Popular Avaya Experience Platform Alternatives Main Product Avaya Experience Platform 4.7 [(11)](https://www.softwareadvice.com/call-center/aura-call-center-elite-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.22Value for money - 4.60Customer support - 4.55Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1006)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(832)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(487)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Nextiva Contact Center](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/) 4.5 [(112)](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/reviews/) Ratings Breakdown - 4.46Ease of use - 4.42Value for money - 4.50Customer support - 4.40Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(269)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.11Value for money - 4.03Customer support - 4.24Functionality Pricing Starting at $75.00 per month Get Price ## Avaya Experience Platform Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Avaya Experience Platform Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Avaya Experience Platform Automatic Call Distribution Call Center Management Call List Management Call Reporting Call Transfer Campaign Management Chat/Messaging Communication Management Customer Experience Management Customer History Customer Segmentation Customizable Reports Employee Scheduling For Call Centers Interaction Tracking Labor Forecasting Monitoring Multi-Channel Communication Multi-Channel Management Performance Management Performance Metrics Real-Time Monitoring Real-Time Reporting Reporting & Statistics Social Media Integration ## Avaya Experience Platform User Reviews ## Avaya Experience Platform customer ratings - Overall rating: 4.7/5 - Total reviews: 11 ### Rating distribution - 5 stars: 9 reviews (82%) - 4 stars: 1 reviews (9%) - 3 stars: 1 reviews (9%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.2/5 - Customer support: 4.6/5 - Functionality: 4.5/5 --- ### Every computer needs this - Overall rating: 5/5 - Reviewer: Chelsea M. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very quick and user friendly on desktop and laptops #### Cons Not alot to say bad about this service at qll --- ### Avaya Accomplished Call Software - Overall rating: 4/5 - Reviewer: Barry M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A terrific call management system that helps bring insight into your call center environment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very good call management software to help provide overall analytics in understanding the quality and quantity of customer calls being handled by your agents #### Cons The software analytics reports are a little confusing when you plan to include it in agent performance tracking. It would be helpful to integrate graphics. #### Reasons for choosing Avaya Experience Platform There was more confidence using an established and reliable brand like Avaya. #### Reasons for switching to Avaya Experience Platform Avaya offers more details and flexibility to organize your call center and call tracking. --- ### Avaya - my personl expirence - Overall rating: 3/5 - Reviewer: YAEL B. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered It seems like whenever we have some issue it requires some investment to sort out. It truly appears to be extremely deficient with regards to by and large. More often than not the telephone experts appear to do not understand what we are discussing and they need to go research and hit us up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Single use insight on versatile and the PC where same customer is utilized on both the gadgets. Same expansion utilized in 2 or 3 devises or telephones to get reachable constantly Portable customer helps in portability where inside office we are accessible any place we go. Telephone look and Display is wide and acceptable. Likewise the Phone is vigorous to be utilized.. #### Cons Need Easy visit highlight on the Avaya Client introduced on the Laptop Wish to have Desktop offering accessible to the customer like we have in Skype Need document sharing element on the Avaya customer #### Reasons for switching to Avaya Experience Platform I changed my job --- ### AVAYA keeps your business Going. - Overall rating: 5/5 - Reviewer: Mark Jill S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very easy to use. There's no need to use the telephone since it is directly going to the software. Transferring calls, holding, or whatever features are just a click away on the pc. #### Cons Actually, there's nothing to not like about the AVAYA. As a long running company like AVAYA, they always strive to be the best and cater what their clients' needs are. --- ### Love this Phone System - Overall rating: 5/5 - Reviewer: Ashley S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that it is easy to update and use. My team is able to onboard new members with minimal training #### Cons Some items can be alittle old school but, in this case it makes the platform easier to use --- ### Avaya Experience Platform Has Reliable Features - Overall rating: 5/5 - Reviewer: Giacomo M. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the effective features of Avaya Experience Platform. Avaya Experience Platform is a reliable contact center. #### Cons I do not see any issues when using Avaya Experience Platform. --- ### Meetsa our requirements - Overall rating: 5/5 - Reviewer: Mario G. - Verified reviewer: Yes - Industry: Fine Art - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The setup and operation were painless. Analytics are not something we rely on, but they are nice to have access to. #### Cons The support is easily available, but sometimes more complex questions require a lot of details before the support agent can fully understand. Then they have to research and find a solution, but they always do. #### Reasons for choosing Avaya Experience Platform Responsiveness of the sales associate was fast and they addressed all my little questions and concerns. --- ### Best for call center working management - Overall rating: 5/5 - Reviewer: Ronalen V. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered It's really excellent. It's effective and efficient to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like this software because it's the best choice for call center company it's really great. You can actually track your call, record calls for quality purposes. Since working we really use it in daily basis. #### Cons So far I really like this software. But I think it's a bit expensive but it's really worth the price especially for call center companies. --- ### Awesome - Overall rating: 5/5 - Reviewer: Jamie W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It's easy to log in and it's simple to understand to use. Simple transfer as well #### Cons I don't have anything negative to say about avaya. --- ### Call Recording Masterpiece - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Call recording, real time monitoring and reporting are top-shelf. We track complete customer experience to the greatest detail. #### Cons Nothing I can see that stood out as a negative. --- Showing 1 - 10 of 11 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/aura-call-center-elite-profile/reviews/) ## Other Top Recommended Call Center Software [Intermedia Contact Center](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/) **4.0** (2) Recently recommended **13** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4094) Recently recommended **9** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **9** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **8** times Stuck Between Options? 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