# Best Auto Dialer Software - 2026 Reviews & Pricing

> Find the best Auto Dialer Software for your organization. Compare top Auto Dialer Software systems with customer reviews, pricing, and free demos.

Source: https://www.softwareadvice.com/call-center/auto-dialer-comparison

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# Best Auto Dialer Software of 2026

Updated June 24, 2026

On this page

1.  FrontRunners
2.  Popular Comparisons
3.  Buyers Guide
4.  Related Software

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144 results

### Compare Products

Showing 1 - 25 of 144 products

#### Company Size

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-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1000
    
-   1000+
    

#### Pricing Options

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Sort by

**Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.  
  
**Reviews**: Sorts listings by the number of user reviews we have published, greatest to least.  
  
**Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest.  
  
**Alphabetically (A-Z)**: Sorts listings by product name from A to Z.

[Readymode](https://www.softwareadvice.com/product/171343-Readymode/)

4.63

[(142)](https://www.softwareadvice.com/product/171343-Readymode/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Readymode is a cloud-based outbound customer engagement platform for call centers and sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. We are the leading choice for customer outreach and engagement. With Readymode you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. Readymode offers free, unlimited technical support, 1:1 implementation and zero set-up fees.... [Read more](https://www.softwareadvice.com/product/171343-Readymode/)

### Best rated features:

Computer Telephony Integration

5.0

Callback Scheduling

5.0

Voice Mail

5.0

Call Scripting

5.0

### Worst rated features:

CRM

1.0

[See all features](https://www.softwareadvice.com/product/171343-Readymode/#key-features)

[Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/)

4.18

[(565)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud contact center and virtual contact center. The platform is designed for businesses of all sizes and industries such as retail, insurance, technology and professional services. Dialpad's AI capabilities provide notetaking, insights, and productivity features. The platform integrates with various business applications, such as G Suite, Office 365, Salesforce, Zendesk, Okta and others to create a seamless user experience. Additionally, it is built with enterprise-grade security and privacy features to ensure data protection and compliance. Dialpad's comprehensive customer communications platform streamlines operations, enhances productivity and delivers a seamless customer experience. The platform includes three interconnected products: Dialpad Connect for phone calls, Dialpad Support for managing contact centers and Dialpad Sell, an automated sales dialer. Dialpad integrates voice, messaging, video and meetings into one platform accessible from any device with internet access. Additionally, it features a cloud telephony technology, such as WebRTC and the Opus codec, to provide VoIP call clarity.... [Read more](https://www.softwareadvice.com/voip/dialpad-profile/)

### What users love

-   Flexible business phone solution
-   Intuitive and accessible design
-   Unified device connectivity options

### To take in mind

-   Reliability and call handling issues
-   Slow and unresponsive assistance
-   Hidden fees and unclear costs

### Best rated features:

Manual Dialer

5.0

Call Conferencing

5.0

Call Queues

5.0

Unified Communications

5.0

### Worst rated features:

Call Scheduling

1.0

AI/Machine Learning

1.0

Third-Party Integrations

1.0

[See all features](https://www.softwareadvice.com/voip/dialpad-profile/#key-features)

### Standard

$27.00/month

For businesses with upto 10 users

### Pro

$35.00/month

For SMEs with upto 11-99 users

### Enterprise

Custom

Pricing available upon request

For enterprises with 100+ users

[See full pricing details](https://www.softwareadvice.com/voip/dialpad-profile/#pricing-and-plans)

[DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/)

4.81

[(325)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and in every industry. Developed with customer feedback at its core, DialedIn is more than just a call center software—it's a comprehensive solution that evolves with your business. With fast deployment, automatic upgrades, and exceptional customer support, DialedIn helps users stay ahead in a competitive landscape. Tailored for teams of all sizes, DialedIn offers businesses with advanced dialing capabilities, including auto, predictive, preview, and progressive dialing, ensuring that every call is handled efficiently. DialedIn CCaaS offers a range of key features designed to enhance operational efficiency and user satisfaction. Fast & Easy Deployment ensures that users are up and running in minutes, not days, minimizing downtime. The Ease of Use is highlighted by an intuitive interface that requires minimal training, allowing teams to focus on what matters most—delivering exceptional customer service. Smart Call Routing automatically directs calls based on language preference, skill set, and other customizable rules, enhancing customer experience and agent productivity. Additionally, Zero-Coding Integrations allow for seamless integration with top CRMs and APIs, eliminating the need for complex coding and streamlining workflows. DialedIn CCaaS provides Real-Time Analytics & Reporting, offering instant insights with customizable dashboards and reporting tools that help track performance and optimize campaigns on the fly. Security & Compliance are ensured with robust security settings that allow managers to monitor campaigns closely, ensuring compliance and data integrity. Digital call records are securely stored for up to three months, available for review whenever needed. Additionally, the platform scales from small businesses to enterprise-level operations, whether deployed on-premises or via the cloud, growing alongside users' needs. Customer Support is provided by an in-house, US-based technical support team.... [Read more](https://www.softwareadvice.com/call-center/chasedata-profile/)

### Best rated features:

Data Management

5.0

Call List Management

5.0

Automated Routing

5.0

List Management

5.0

[See all features](https://www.softwareadvice.com/call-center/chasedata-profile/#key-features)

[Five9](https://www.softwareadvice.com/call-center/five9-profile/)

4.22

[(484)](https://www.softwareadvice.com/call-center/five9-profile/reviews/)

Best for:Customer support

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.... [Read more](https://www.softwareadvice.com/call-center/five9-profile/)

### What users love

-   User-friendly and accessible interface
-   Responsive and helpful support team
-   Comprehensive call center solution

### To take in mind

-   Complexities in managing calls
-   Frequent call drops and instability

### Best rated features:

Performance Metrics

5.0

Online Voice Transmission

5.0

Dashboard

5.0

Lead Generation

5.0

### Worst rated features:

Progressive Dialer

1.0

Integrations Management

1.0

Quality Management

1.0

[See all features](https://www.softwareadvice.com/call-center/five9-profile/#key-features)

### Digital

$119.00/month

### Core

$159.00/month

### Premium

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/call-center/five9-profile/#pricing-and-plans)

[CallTools](https://www.softwareadvice.com/call-center/calltools-profile/)

4.83

[(156)](https://www.softwareadvice.com/call-center/calltools-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export capabilities, CallTools enables users to manage their contact lists from a single location easily. The platform also features skill-based call routing that intelligently directs inbound calls to the most appropriate customer agent, and detects voicemail messages for outbound calls to ensure agents only speak to customers. CallTools’ comprehensive suite of contact center management tools provides valuable insights into call center performance, allowing users to assess call quality and track key metrics such as agent utilization rates and call volumes. With multiple support options, including an online ticketing portal, live chat, email, and phone, CallTools offers comprehensive assistance for all your call center needs. Unleash the full potential of your contact center today with CallTools. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us!... [Read more](https://www.softwareadvice.com/call-center/calltools-profile/)

### Best rated features:

Activity Tracking

5.0

Activity Dashboard

5.0

Real-Time Monitoring

5.0

Call Scripting

5.0

### Worst rated features:

CRM

3.0

Call Scheduling

3.7

Real-Time Reporting

4.0

[See all features](https://www.softwareadvice.com/call-center/calltools-profile/#key-features)

[Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/)

4.51

[(395)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence.... [Read more](https://www.softwareadvice.com/voip/safesoft-contact-profile/)

### What users love

-   User-friendly and intuitive interface
-   Responsive and knowledgeable support team
-   Reliable and efficient dialer system

### To take in mind

-   Frequent call connectivity problems
-   Complex and limited lead management

### Best rated features:

Lead Generation

5.0

Compliance Management

5.0

API

5.0

Integrations Management

5.0

### Worst rated features:

Reminders

3.0

Manual Dialer

3.3

Answering Machine Detection

3.9

Real-Time Monitoring

4.0

[See all features](https://www.softwareadvice.com/voip/safesoft-contact-profile/#key-features)

### Basic

$90.00/month

Free trial for users with 40 or more seats.

[See full pricing details](https://www.softwareadvice.com/voip/safesoft-contact-profile/#pricing-and-plans)

[Ringover](https://www.softwareadvice.com/voip/ringover-profile/)

4.70

[(877)](https://www.softwareadvice.com/voip/ringover-profile/reviews/)

Best for:Customer support

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on improving your teams productivity. No expertise needed. Integrate Ringover with major CRMs (Salesforce, HubSpot, Pipedrive etc.) or with your helpdesk tools in just a few clicks. With Ringover, your professional communications are possible anywhere in the world - all it takes is an internet connection. Greatly scaling up in growth and adopted by over 10,000 users, Ringover is on track to become THE leader in European Cloud telephony, primed for rapid international development in the markets for Spain and the United Kingdom.... [Read more](https://www.softwareadvice.com/voip/ringover-profile/)

### What users love

-   Comprehensive call tracking features
-   Intuitive and accessible interface
-   Responsive and helpful support team

### To take in mind

-   Inconsistent audio and device issues
-   Occasional lag and slow response
-   Frequent disconnections and instability

### Best rated features:

Contact Database

5.0

Call Scheduling

5.0

Call List Management

5.0

Electronic Signature

5.0

### Worst rated features:

Monitoring

2.8

Call Tagging

3.0

[See all features](https://www.softwareadvice.com/voip/ringover-profile/#key-features)

### Smart

$29.00/month

This plan provides all-in-one calls, video & chat.

### Power

$54.00/month

This plan offers analytics, productivity and integrations.

### Advanced

$64.00/month

[See full pricing details](https://www.softwareadvice.com/voip/ringover-profile/#pricing-and-plans)

[Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/)

4.87

[(105)](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/reviews/)

Best for:Features

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and support teams the tools to boost efficiency and productivity. You can work effectively from any location and reach customers on their preferred channels - voice, WhatsApp Business messaging, SMS, and email. You can swiftly develop and maintain a global presence with access to local, mobile, and toll-free numbers in over 150 countries and 4500 area codes. Seamlessly connect all of your favorite tools like Zoho, Salesforce, or other popular CRMs with our native integrations or custom API for computer telephony integration.... [Read more](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/)

### Best rated features:

List Management

5.0

Interaction Tracking

5.0

Real-Time Reporting

5.0

Chat/Messaging

5.0

### Worst rated features:

Auto-Dialer

4.0

Activity Dashboard

4.0

[See all features](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/#key-features)

[Primo Dialler](https://www.softwareadvice.com/call-center/primo-dialler-profile/)

4.83

[(108)](https://www.softwareadvice.com/call-center/primo-dialler-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection, energy and telemarketing. Primo Dialler’s predictive dialer feature enables users to auto-dial customer numbers and forward live calls to available agents. Users can set up IVRs to route inbound calls on the basis of agent skill sets and current campaigns. Primo Dialler integrates the predictive dialer with CRM to manage customer information and client interactions. The solution provides reporting and analysis tools that allow supervisors to track dialer performance and queue status. It also allows users to access historical reports for analyzing call center information and comparing it with current performance. Users can submit tickets online for support inquiries or reach out to the support team via live chat, email and phone.... [Read more](https://www.softwareadvice.com/call-center/primo-dialler-profile/)

### Best rated features:

Call Center Management

5.0

Manual Dialer

5.0

Campaign Management

5.0

Computer Telephony Integration

5.0

### Worst rated features:

Predictive Dialer

1.0

Call Logging

3.0

Reporting/Analytics

3.7

Lead Management

3.7

[See all features](https://www.softwareadvice.com/call-center/primo-dialler-profile/#key-features)

### Basic

$35.00/month

The additional call costs is $0.0075, SMS Cost is $0.04. The plan has a 60 days contact.

### All Inclusive

$80.00/month

The additional SMS Cost is $0.03. The plan has a 30 days contact.

[See full pricing details](https://www.softwareadvice.com/call-center/primo-dialler-profile/#pricing-and-plans)

[XCALLY](https://www.softwareadvice.com/call-center/xcally-profile/)

4.82

[(130)](https://www.softwareadvice.com/call-center/xcally-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting. Other features include agent softphone, customizable dashboards, automations, triggers, webchat, a predictive dialer, call recording and application programming interface (API). The agent softphone module allows users to manage their queues according to their skillset. Real-time monitoring provides a real-time view of agent performance and the ability to make changes in case of emergencies. Users can create customized dashboards and reports to suit their needs. It offers integration with Zendesk, Salesforce, Desk, Freshdesk, Sugar CRM, Twilio, Oracle and other applications. XCALLY is offered in a monthly or lifetime pricing options, which vary with concurrent users and IVR channels. It is available globally in 12 languages.... [Read more](https://www.softwareadvice.com/call-center/xcally-profile/)

### Best rated features:

Call Scripting

5.0

Manual Dialer

5.0

List Management

5.0

Call Scheduling

5.0

### Worst rated features:

Performance Management

2.0

Call Transfer

3.8

Call List Management

4.0

Reporting & Statistics

4.0

[See all features](https://www.softwareadvice.com/call-center/xcally-profile/#key-features)

### Voice

€29.00/month

[See full pricing details](https://www.softwareadvice.com/call-center/xcally-profile/#pricing-and-plans)

[PhoneBurner](https://www.softwareadvice.com/crm/phoneburner-profile/)

4.78

[(176)](https://www.softwareadvice.com/crm/phoneburner-profile/reviews/)

Best for:Features

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personalized outreach, and engage up to 4x more contacts in live conversations. The system offers functionalities that include power dialing, lead management, email follow-up, SMS, sales cadence, performance management and analytics. The PhoneBurner system is a leader in its support of TCPA/FCC compliance and provides cutting edge tools to help teams engage in efficient, effective, and compliant communications. Use the built-in CRM, or integrate with Salesforce, HubSpot, Zoho, monday.com and other leading CRMs and apps. Other features include 1-click voicemails, one-touch emails and SMS, email tracking, custom dispositions, call recording, call transfer, local ID, sales cadence, automatic lead distribution and more. PhoneBurner scales to any size team and can be managed from one central admin portal. Analytics, reporting and live call monitoring/coaching features offer real-time visibility into ongoing activities and calling performance. The platform is cloud-based and requires no installations, setup fees, or contracts. The solution is available on a monthly subscription basis and provides customer support via phone and email.... [Read more](https://www.softwareadvice.com/crm/phoneburner-profile/)

### Best rated features:

Reporting & Statistics

5.0

Workflow Automation

5.0

Email Marketing

5.0

Performance Management

5.0

[See all features](https://www.softwareadvice.com/crm/phoneburner-profile/#key-features)

### Standard

$165.00/month

The plan includes CRM solutions and an powerful dialer.

### Professional

$195.00/month

The plan includes all features from the standard plan with additional add-ons to help teams grow.

### Premium

$215.00/month

The plan includes all features from the standard and professional plans plus a dedicated inbound number with text messaging capabilities.... [Read more](https://www.softwareadvice.com/crm/phoneburner-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/crm/phoneburner-profile/#pricing-and-plans)

[Ricochet360](https://www.softwareadvice.com/voip/ricochet360-profile/)

4.84

[(82)](https://www.softwareadvice.com/voip/ricochet360-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a progressive dialer for users to automate processes such as engaging with prospects via emails or texts, recording calls, optimizing contact rates and more. Features of Ricochet360 include lead management, call analytics, skills-based calling queues, email messaging drip automation, gamification, scripting and more. The customer relationship management module allows marketers to automatically capture, track and distribute leads among sales representatives based on skills, availability, and pooling. Additionally, it provides a cloud phone system for users to facilitate click-to-call conversions, call transfers, performance tracking, among other processes. Ricochet360 lets businesses run custom and targeted call campaigns per specific lead types, improving sales funnels. Pricing is available on monthly subscriptions and support is extended via phone, email and other online measures.... [Read more](https://www.softwareadvice.com/voip/ricochet360-profile/)

### Best rated features:

Social Marketing

5.0

Call Scheduling

5.0

Computer Telephony Integration

5.0

Caller ID

5.0

### Worst rated features:

CRM

1.0

Call List Management

3.0

Multi-Channel Communication

3.0

[See all features](https://www.softwareadvice.com/voip/ricochet360-profile/#key-features)

[VICIdial](https://www.softwareadvice.com/call-center/vicidial-profile/)

4.69

[(265)](https://www.softwareadvice.com/call-center/vicidial-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound calls, call routing, email integration, online chat and call recording. VICIdial combines inbound and outbound phone calls with inbound email and customer website chat in a single web-based interface. Skills-based routing and queue prioritization features help users ensure that calls and emails go to the agents who are best able to handle them. Agents can also switch between handling outbound and inbound calls when necessary. Other features include previewing leads before dialing, recording and listening to agent calls, sending dropped calls to available agents or a voicemail inbox, estimated hold times for inbound callers, remote-agent calling, multiple language support and more. Support is available online and via email.... [Read more](https://www.softwareadvice.com/call-center/vicidial-profile/)

### What users love

-   Robust call center platform
-   Active community and support options
-   Efficient predictive dialing capabilities

### To take in mind

-   Outdated and unfriendly interface

### Best rated features:

Caller ID

5.0

Data Import/Export

5.0

Voice Mail

5.0

IVR

5.0

### Worst rated features:

Real-Time Monitoring

3.0

Campaign Management

4.0

Call Scheduling

4.0

[See all features](https://www.softwareadvice.com/call-center/vicidial-profile/#key-features)

### Hosted VICIdial

$400.00/month

Our VICIhost hosting service for VICIdial, priced on a per-server basis

### Free Open-Source Download

$0.00/year

Free download of the VICIdial open-source software, no restrictions for use

[See full pricing details](https://www.softwareadvice.com/call-center/vicidial-profile/#pricing-and-plans)

[Bright Pattern](https://www.softwareadvice.com/call-center/servicepattern-profile/)

4.75

[(104)](https://www.softwareadvice.com/call-center/servicepattern-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concurrent agents and provides customer relationship management (CRM) integrations to assist with customer support. Bright Pattern supports multiple channels such as voice, chat and web support, social media, and service desks. Customer support teams can access customer information from any web browser, and skills-based call routing can help teams address customer needs by sending support request to the correct team member. Bright Pattern Contact Center also includes automatic call re-routing in case of system issues. If, for example, a server fails while a customer service representative is on a call, Bright Pattern will automatically re-route the call to a new server so that the call does not get dropped.... [Read more](https://www.softwareadvice.com/call-center/servicepattern-profile/)

### Best rated features:

List Management

5.0

Predictive Dialer

5.0

Queue Management

5.0

Dashboard

5.0

[See all features](https://www.softwareadvice.com/call-center/servicepattern-profile/#key-features)

### Call Center Standard

$0.00/month

Voice-Focused Call Center Package Inbound Voice (IVR, ACD) Outbound Voice (5 dialing modes) Includes CRM Integration... [Read more](https://www.softwareadvice.com/call-center/servicepattern-profile/#pricing-and-plans)

### Digital CX

$0.00/month

Digital-focused contact center package SMS / MMS SMS / MMS Campaigns Web Chat Video Chat Email Social Messengers... [Read more](https://www.softwareadvice.com/call-center/servicepattern-profile/#pricing-and-plans)

### Omnichannel CX

$0.00/month

Voice and digital contact center package Get everything in the Call Center Standard and Digital CX : Inbound Voice (IVR, ACD) Outbound Voice (5 dialing modes) Includes CRM Integration SMS / MMS SMS / MMS Campaigns Web Chat Video Chat Email Social Messengers... [Read more](https://www.softwareadvice.com/call-center/servicepattern-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/call-center/servicepattern-profile/#pricing-and-plans)

[CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/)

4.65

[(158)](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organizations analyze campaign performance and customer interactions to support data-driven decision-making. Businesses, marketing agencies, and sales departments use the platform to gain visibility into customer engagement and optimize their processes. The software includes AI-powered conversation intelligence that analyzes call recordings, transcriptions, and live conversations to extract customer insights. It connects calls, chats, form submissions, and texts to specific advertisements using tracking numbers and dynamic number insertion, enabling accurate lead attribution. Features include lead management with geo, weight, and skill-based routing, a customizable softphone system, and workflow automation tools to streamline sales processes. Reporting tools offer both high-level summaries and detailed campaign and conversion data. The platform adheres to security standards, including SOC 2 compliance, and supports regulatory requirements such as HIPAA, HITECH, GDPR, and CCPA. It offers sub-account structures, white-label options, and custom billing features for agencies managing client accounts.... [Read more](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/)

### Best rated features:

Call Tagging

5.0

Campaign Scheduling

5.0

Performance Management

5.0

Data Security

5.0

### Worst rated features:

Multi-Touch Attribution

2.8

Call Scripting

3.0

File Transfer

3.0

[See all features](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/#key-features)

[DialMyCalls](https://www.softwareadvice.com/employee-communication-tools/dialmycalls-profile/)

4.78

[(51)](https://www.softwareadvice.com/employee-communication-tools/dialmycalls-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

DialMyCalls is a cloud-based auto dialer solution that helps businesses of all sizes automate voice broadcasts, text messaging and email communications. The platform enables users to import contacts and send recorded messages to them. Its reporting module lets enterprises gain insights into delivered/undelivered text messages and call answered status for voice broadcasts. DialMyCalls includes a contact management system, which lets organizations add, modify or delete contacts or create groups for sending targeted messages. Its contact labels feature allows users to add multiple phone numbers/emails to a single contact and create tags such as mobile, work and secondary. Additionally, its mass notification portal offers a self-managed system, which enables members to sign-up for alerts. DialMyCalls integrates with various third-party applications such as Eventbrite, Google Calendar, HubSpot, iContact, MailChimp and Salesforce. The product is available on monthly subscriptions or usage-based pricing and support is extended via phone, documentation and other online measures.... [Read more](https://www.softwareadvice.com/employee-communication-tools/dialmycalls-profile/)

### Best rated features:

Risk Alerts

5.0

Scheduling

5.0

Templates

5.0

User Management

5.0

[See all features](https://www.softwareadvice.com/employee-communication-tools/dialmycalls-profile/#key-features)

### Pay As You Go

$10.00

The plan charges 7¢ per credit.

### Premium Monthly Plan

$9.99/month

This plan is designed for businesses who frequently change contacts

### Standard Monthly Plan

$7.49/month

This plan helps businesses send texts, calls, and emails to same contacts every month.

[See full pricing details](https://www.softwareadvice.com/employee-communication-tools/dialmycalls-profile/#pricing-and-plans)

[Myphoner](https://www.softwareadvice.com/call-center/myphoner-profile/)

4.69

[(99)](https://www.softwareadvice.com/call-center/myphoner-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Myphoner enables sales teams to easily manage their prospects with a simple to use cold outreach CRM, never has it been easier to follow up and drive leads. Whether you do cold calling, warm calling, meeting booking, inside sales, it's all about following up. Myphoner offers a full suite of tools to enable your sales team to get the job done. In 2013 we started with a unique queue that ensured agents would never miss a scheduled call and assist them to focus on calling. Today we offer a host of features from time tracking to a built-in dialer and Cloud VoIP solution to Live Monitoring & robust reporting. With features such as email templates, scripts & campaign configuration, managers spend less time on admin, enabling them to focus on their team and coaching agents. Talking about coaching, our Live Monitoring with Listen & Whisper features further help managers train agents to get the most out of each call. With four different types of reports, agents, managers & clients can see precisely how campaigns perform in real-time. Our agent report is fantastic to ensure each agent is performing optimally and reaches their KPI's. In contrast, our list and detail report provides excellent insight into how effective campaigns are at any time. We even offer a Voice Report, which offers complete transparency on call costs to ensure companies can manage their ROI effectively. We offer tools to manage client campaigns independently for agency clients, ensuring that all data is separate. This means easier management and provides the ability for clients to have complete transparency over their campaigns. We even offer custom branding and white labelling, enabling you to give more value to clients. We understand the importance of having the ability to integrate with other applications in your tech stack and automating processes. With that in mind, we have a robust open API & have partnered with Zapier, which integrates with over 3000 applications worldwide. Our plans & features are built to grow as your company and sales team grows, ensuring that you have the right features without any bloatware, no matter how small or large your team is.... [Read more](https://www.softwareadvice.com/call-center/myphoner-profile/)

### Best rated features:

Caller ID

5.0

Campaign Management

5.0

Computer Telephony Integration

5.0

Call Recording

4.7

[See all features](https://www.softwareadvice.com/call-center/myphoner-profile/#key-features)

### Free

$0.00

This plan is free forever.

### Basic

$19.00/month

The plan includes a 14-day free trial.

### Plus

$29.00/month

The plan includes a 14-day free trial.

[See full pricing details](https://www.softwareadvice.com/call-center/myphoner-profile/#pricing-and-plans)

[wolkvox](https://www.softwareadvice.com/call-center/wolkvox-profile/)

4.64

[(100)](https://www.softwareadvice.com/call-center/wolkvox-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

At Wolkvox, we believe that every interaction with your customers can become a Power Conversation: a relevant, seamless experience that makes a real impact. Our omnichannel, multimodal platform enables the synchronization of intelligent workflows that connect voice, chat, social media, and WhatsApp with advanced AI and integrated CRM solutions. Wolkvox Cloud Contact Center is composed of three applications: Wolkvox Manager, Wolkvox Agent, and Wolkvox CRM. Wolkvox Manager is a tool for administrators, allowing user configuration, functionality activation, and operation monitoring. Wolkvox Agent is the agent’s workspace, providing management of multichannel interactions in one place. Wolkvox CRM helps track customer processes, with a focus on sales, customer service, and collections.... [Read more](https://www.softwareadvice.com/call-center/wolkvox-profile/)

### Best rated features:

Real-Time Monitoring

5.0

Monitoring

5.0

Email Management

5.0

Alerts/Notifications

5.0

### Worst rated features:

Workflow Management

3.0

CRM

3.0

Call Transfer

3.0

[See all features](https://www.softwareadvice.com/call-center/wolkvox-profile/#key-features)

### Basic

$58.00/month

[See full pricing details](https://www.softwareadvice.com/call-center/wolkvox-profile/#pricing-and-plans)

[Dialfire](https://www.softwareadvice.com/telemarketing/dialfire-profile/)

4.77

[(26)](https://www.softwareadvice.com/telemarketing/dialfire-profile/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all inbound and outbound calling processes. It comes with predictive dialer, automated workflows, real-time analytics capabilities, which enables users to handle all phone campaigns via a centralized platform. Key features of Dialfire include outbound and inbound call handling, monitoring, recording, security and multiple tenant management. It provides customization tools, which allow users to design campaigns with unlimited numbers of data fields, custom agent screen, caller ID and do-not-call lists, ensuring agreement with brand requirements. Additionally, businesses can manage each campaign separately or automate the generation of multi-step campaigns through defined workflows. Dialfire lets enterprises import and export data in spreadsheet formats and integrates the platform with business systems or Webhooks through an application programming interface. Pricing is available on monthly subscriptions and support is extended via documentation, FAQs and other online measures.... [Read more](https://www.softwareadvice.com/telemarketing/dialfire-profile/)

### Best rated features:

Real-Time Reporting

5.0

Call Whispering

5.0

Automatic Outbound Dialer

5.0

Progressive Dialer

5.0

[See all features](https://www.softwareadvice.com/telemarketing/dialfire-profile/#key-features)

### Custom

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/telemarketing/dialfire-profile/#pricing-and-plans)

[HoduCC](https://www.softwareadvice.com/call-center/hoducc-profile/)

4.62

[(95)](https://www.softwareadvice.com/call-center/hoducc-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. From customizing workflows, routing rules, and IVR menus to creating personalized reports and dashboards, our software provides the flexibility to align with your business processes seamlessly. With improved agent productivity and reduced handling times, businesses can deliver exceptional customer service and drive operational efficiency. HoduCC Contact Center Software offers a comprehensive range of powerful add-on modules designed to enhance your contact center operations. Add On Features: WhatsApp Bot, Voice Transcription, Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and Survey Module. Introducing our advanced HoduCC contact center software, a comprehensive solution designed to streamline end-to-end communication for businesses. One of the key strengths of our software lies in its effective use of data throughout the customer journey. With improved agent productivity and reduced handling times, businesses can deliver exceptional customer service and drive operational efficiency.... [Read more](https://www.softwareadvice.com/call-center/hoducc-profile/)

### Best rated features:

Campaign Specific Caller ID

5.0

Call Tagging

5.0

Power Dialer

5.0

File Transfer

5.0

### Worst rated features:

Voice Recognition

3.0

Call Whispering

3.0

Answering Machine Detection

4.0

Third-Party Integrations

4.0

[See all features](https://www.softwareadvice.com/call-center/hoducc-profile/#key-features)

### Basic

$10.00/month

[See full pricing details](https://www.softwareadvice.com/call-center/hoducc-profile/#pricing-and-plans)

[NUACOM](https://www.softwareadvice.com/call-center/nuacom-profile/)

4.77

[(30)](https://www.softwareadvice.com/call-center/nuacom-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

NUACOM is a call center and business VoIP solution that helps manage business operations using softphones, IVR, auto-attendant, conferencing room, number porting and more. The centralized platform allows supervisors to maintain wallboard of agents' activities and record inbound and outbound conversations in compliance with GDPR regulations to improve outcomes. Key features of NUACOM include call queue management, analytics, encryption, user localization, performance tracking, and data monitoring. It includes a smart call transfer functionality, which lets employees forward calls to a specific agent or a group and manually or automatically switch calls from desk phones to mobiles. Additionally, the IVR design tool enables administrators to configure greeting messages, menus or call workflows and record crucial data including custom call ID, number-name, phonebook and more. NUACOM uses API and Zapier to integrate with several third-party applications such as Salesforce, Hubspot, Pipedrive, Agile CRM, amoCRM, Streak and more.... [Read more](https://www.softwareadvice.com/call-center/nuacom-profile/)

[CallShaper](https://www.softwareadvice.com/call-center/call-shaper-profile/)

4.94

[(16)](https://www.softwareadvice.com/call-center/call-shaper-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

CallShaper is a cloud-based call center management solution suitable for small to midsize businesses. Key features include lead management, real-time reporting, agent monitoring and tablet support. CallShaper enables users to create click-to-call forms for websites or accept real-time feeds from lead vendors. Leads posted in real time are immediately available for dialing and each real-time source can be tracked separately. Users can import leads from a database or from vendor files. CallShaper offers real-time reporting that enables users to measure agent, campaign and lead performance. Users can run reports to view historical data or apply filters to analyze specific views of campaign data. Other features include predictive dialing, answering machine detection, call monitoring and custom scripting. A color-coded interface allows supervisors to monitor agent activity and identify potential issues. Internal chat can also be used to send announcements or directly message agents.... [Read more](https://www.softwareadvice.com/call-center/call-shaper-profile/)

### Best rated features:

Call Recording

5.0

Caller ID

5.0

Call Routing

5.0

[See all features](https://www.softwareadvice.com/call-center/call-shaper-profile/#key-features)

[MaxContact](https://www.softwareadvice.com/call-center/maxcontact-profile/)

4.73

[(33)](https://www.softwareadvice.com/call-center/maxcontact-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements. Our platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably. Trusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.... [Read more](https://www.softwareadvice.com/call-center/maxcontact-profile/)

### Best rated features:

Email Management

5.0

Auto-Dialer

5.0

Data Security

5.0

Customer Database

5.0

### Worst rated features:

Automated Routing

3.8

Queue Management

4.0

[See all features](https://www.softwareadvice.com/call-center/maxcontact-profile/#key-features)

### Generic

£80.00/month

[See full pricing details](https://www.softwareadvice.com/call-center/maxcontact-profile/#pricing-and-plans)

[Voiso](https://www.softwareadvice.com/call-center/voiso-profile/)

4.73

[(30)](https://www.softwareadvice.com/call-center/voiso-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Voiso is a cloud-based contact center software for sales and support teams that use phone calls, SMS, messengers, and social media to engage customers. Voiso's dialers and answering machine detection allow sales teams to reach more customers quickly and increase the time agents spend talking to customers. With these advanced outreach tools, sales teams can expect a 70+% decrease in abandoned calls. Voiso offers a comprehensive analytical toolkit to make contact center operations transparent and compliant. The proprietary speech analytics engine facilitates quality assurance through speech recognition in 29 languages and advanced keyword search. Real-time and historical reporting features allow contact center managers and supervisors to track 50+ metrics and configure custom dashboards. The system features pre-built integrations with the most popular CRM systems, including Salesforce, Zoho, and Hubspot. To support integrations with in-house and heavily customized CRM systems, Voiso provides access to a broad set of APIs. Voiso offers 24/7 support, a dedicated boarding engineer, and a free trial.... [Read more](https://www.softwareadvice.com/call-center/voiso-profile/)

### Best rated features:

Manual Dialer

5.0

Predictive Dialer

5.0

Alerts/Escalation

5.0

Campaign Management

5.0

### Worst rated features:

Alerts/Notifications

4.0

Multi-Channel Communication

4.0

[See all features](https://www.softwareadvice.com/call-center/voiso-profile/#key-features)

### Core

$24.00/month

For teams that need essential voice, SMS, routing, and admin tools, with CRM integration and mobile flexibility.... [Read more](https://www.softwareadvice.com/call-center/voiso-profile/#pricing-and-plans)

### PRO

$52.00/month

For teams that need advanced dialers, omnichannel, automations, AI speech analytics, and API access.

### Customer

$1.00

For complex requirements, including custom integrations, compliance needs, and tailored onboarding.

[See full pricing details](https://www.softwareadvice.com/call-center/voiso-profile/#pricing-and-plans)

[uContact](https://www.softwareadvice.com/call-center/ucontact-profile/)

4.49

[(81)](https://www.softwareadvice.com/call-center/ucontact-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

uContact is a Cloud & Omnichannel solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your Contact Center's productivity levels by 300%. Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. This beautiful, secure, and reliable platform was created +10 years ago by Integra CCS, after identifying the lack of a truly all-in-one solution for the Contact Center industry. Now, we have clients in more than 25 countries and manage an estimated 500 million annual interactions. Jump to uContact and reinvent yourself.... [Read more](https://www.softwareadvice.com/call-center/ucontact-profile/)

### Best rated features:

VoIP Connection

5.0

Chat/Messaging

5.0

Real-Time Monitoring

5.0

Voice Mail

5.0

### Worst rated features:

Call Scheduling

3.0

[See all features](https://www.softwareadvice.com/call-center/ucontact-profile/#key-features)

1

[2](https://www.softwareadvice.com/call-center/auto-dialer-comparison/?page=2)[3](https://www.softwareadvice.com/call-center/auto-dialer-comparison/?page=3)[4](https://www.softwareadvice.com/call-center/auto-dialer-comparison/?page=4)[5](https://www.softwareadvice.com/call-center/auto-dialer-comparison/?page=5)[6](https://www.softwareadvice.com/call-center/auto-dialer-comparison/?page=6)

## Popular Comparisons

[

Convoso vs Ringover

](https://www.softwareadvice.com/voip/ringover-profile/vs/safesoft-contact/)[

DialedIn CCaaS vs Talkdesk

](https://www.softwareadvice.com/call-center/chasedata-profile/vs/talkdesk/)[

Genesys Cloud CX vs NiCE CXone

](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/incontact-hosted-call-center-software/)[

Dialpad vs Gong.io

](https://www.softwareadvice.com/voip/dialpad-profile/vs/gong/)[

Five9 vs Kixie PowerCall

](https://www.softwareadvice.com/call-center/five9-profile/vs/kixie-powercall/)[

Zoom Phone vs CloudTalk

](https://www.softwareadvice.com/voip/cloudtalk-profile/vs/zoom-phone/)

## Your Guide to Top Auto Dialer Software, March 2025

Software Advice uses reviews from real software users to highlight the top-rated Auto Dialer products in North America.

[Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/)

#### Explore FrontRunners

-   [8x8 Contact Center](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/)
-   [Aircall](https://www.softwareadvice.com/call-center/aircall-profile/)
-   [CallHub](https://www.softwareadvice.com/nonprofit/callhub-profile/)
-   [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/)
-   [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/)
-   [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/)
-   [Five9](https://www.softwareadvice.com/call-center/five9-profile/)
-   [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/)
-   [Gong.io](https://www.softwareadvice.com/call-center/gong-profile/)
-   [HoduCC](https://www.softwareadvice.com/call-center/hoducc-profile/)
-   [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/)
-   [RingCX](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/)
-   [Ringover](https://www.softwareadvice.com/voip/ringover-profile/)
-   [smrtPhone](https://www.softwareadvice.com/voip/smrtphone-profile/)
-   [Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/)
-   [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/)
-   [TCN](https://www.softwareadvice.com/call-center/tcn-profile/)
-   [UJET](https://www.softwareadvice.com/telemarketing/ujet-profile/)
-   [wolkvox](https://www.softwareadvice.com/call-center/wolkvox-profile/)

“Usability” includes user ratings for Functionality and Ease of Use.

“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.

Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication.

Auto dialer software helps your contact center become more efficient. These tools offer call scheduling so you can follow up with customers, let you import lists of numbers, and allow your call center agents to skip over voicemail inboxes or answering machines. With auto dialer software, you and your employees can focus on relationship building, rather than dialing.

In this guide, we’ll discuss:

-   [What Is Auto Dialer Software?](#WhatIsAutoDialerSoftware)
    
-   [Dialing Modes: Predictive, Progressive and Preview](#DialingModesPredictiveProgressiveandPreview)
    
-   [Important Auto Dialer Functionality](#ImportantAutoDialerFunctionality)
    
-   [Benefits of Auto Dialer Software](#BenefitsofAutoDialerSoftware)
    
-   [Key Considerations for Buyers](#KeyConsiderationsforBuyers)
    
-   [What Type of Buyer Are You?](#WhatTypeofBuyerAreYou)
    

## What is auto dialer software?

Auto dialer software is a hardware- or software-based system that dials numbers automatically. Most solutions today are cloud-based offerings known as hosted dialers. Generally, these systems are used by [outbound contact centers](https://www.softwareadvice.com/call-center/) to streamline the process of contacting existing or potential customers. Many systems offer a number of dialing modes.

While the use of auto dialers was once limited to businesses in the telemarketing, political campaign, and market research industries, dialers have found a new use case with the advent of proactive customer service (reaching out to customers before they have issues) and nonprofit fundraising. Many businesses now use dialers to contact existing customers instead of cold-calling potential customers. Auto dialer software can be used to broadcast messages such as late payment reminders, appointment reminders, and service outage notifications.

## Dialing modes: predictive dialer, progressive dialer, and preview

Auto dialers have been on the market for decades. Traditionally, businesses upload lists of phone numbers for outbound campaigns. The tool then dials the numbers in the list automatically.

Over time, dialer capabilities have evolved. Today, most solutions offer at least three major dialing modes: predictive dialer, progressive dialer, and preview dialer.

#### Predictive dialer software

[Predictive dialer](https://www.softwareadvice.com/call-center/predictive-dialer-comparison/) dials multiple numbers at the same time, on the assumption that a certain percentage of calls will be either abandoned or unanswered. Live calls are distributed to agents using factors such as availability and wait time.

Predictive dialing systems collect data about the percentage of answered calls, average number of rings before an answer, and average call length. This data is then analyzed using statistical algorithms to forecast when agents will be available. The predictive dialing system uses this forecast to determine the pace at which it dials numbers, maximizing the amount of time agents spend on the phone.

This type of software also screens out busy signals, voicemails, unanswered calls, and more, and automatically avoids numbers in the National Do Not Call Registry. These capabilities ensure that agents only handle live calls.

_Programming a dialer for an outbound campaign in_ [PIMS Dialer](https://www.softwareadvice.com/product/76143-pims/)

#### Progressive dialer/power dialer software

Progressive dialer software (aka power dialer software) dials one call at a time for each available agent. You can establish calls-to-agent ratios, meaning the system will automatically dial a fixed number of lines for a given agent. The power dialer runs through calling lists across multiple campaigns and paces itself based on abandonment rates (if rates begin climbing, the system slows its dialing pace dialing).

With a progressive or power dialer, calls are placed automatically. The system screens out certain calls (such as unanswered calls) but in some cases agents will have to determine whether they’re connected to a human or voicemail.

#### Preview dialer software

Preview dialers call one number at a time and deliver contact records to agents before dialing. This gives agents an opportunity to review contact details before the call. Users can set the length of time agents are allowed to review records, and agents can choose whether or not to skip a number.

#### Other auto dialer software modes

Predictive dialer, progressive dialer, and preview dialer are all standard modes, but there are a few additional advanced modes you should be aware of:

-   Message lay-down dialing presents a pre-recorded message to recipients for agentless campaigns.
    
-   Outbound interactive voice response (IVR) presents recipients of outbound calls with a message, along with an IVR menu that allows them to respond to it (such as a late payment reminder and an IVR menu allowing for self-service payment). The call can be transferred to an agent if the IVR can’t meet the contact’s needs.
    

## Important auto dialer software functionality

Auto dialer software offers a number of features that control how the dialer manages lists, initiates calls, and reports data. Some of these features are common, while others are only offered by a handful of vendors:

Call Disposition

Track and report on call outcomes.

Call Recording

Record phone conversations for quality assurance purposes.

Answering Machine Detection

Screen and filter calls that are sent to voicemail.

Call Scripting

Provide agents with a typical response for common call queries and issues.

Local Caller ID

Set desired caller ID and location to display to contacts when making calls.

Campaign Management

Establish marketing tasks/actions to complete specific goals and track performance.

## Benefits of auto dialer software

The major benefit of automated dialer software is that it allows for increased agent productivity by enabling your most costly resource—agents—to work more effectively.

The benefits of power dialing, preview dialing, and progressive dialing modes aren’t as dramatic, but they’re still more efficient than manual dialing. Preview dialing, in particular, gives agents a chance to familiarize themselves with leads in advance, which boosts agents’ chance of closing deals.

## Key considerations for buyers

If you’re deciding on the type of [auto dialer software](https://www.softwareadvice.com/call-center/auto-dialer-comparison/) you need, [predictive software](https://www.softwareadvice.com/call-center/predictive-dialer-comparison/) may seem like the obvious choice. However, there are a few key issues to be aware of before purchasing:

-   Because predictive dialers forecast agent availability, industry experts say you need at least eight to 10 agents in your contact center to see benefits. The more agents you have, the more significant the benefits.
    
-   Because these systems only deliver live calls, they listen for an answer before connecting the call to an agent. This results in a noticeable delay for the call recipient.
    
-   Depending on your business model, your agents may want to be able to control whether or not the system makes calls to certain leads. If this is the case, you’ll need a system with preview dialing capabilities.
    
-   Hosted dialers with all three dialing modes are often found in contact center suites. Because these suites offer advanced applications (such as [IVR](https://www.softwareadvice.com/call-center/ivr-system-comparison/) and [automatic call distribution (ACD)](https://www.softwareadvice.com/call-center/auto-call-distribution-comparison/)), they can come with fairly steep per-agent prices.
    
-   If you’re only in need of a dialer, consider some of the stand-alone systems on the market. Some of these solutions offer full predictive dialing, whereas others only offer preview and progressive dialing.
    

## What type of buyer are you?

Not all buyers have the same needs. Depending on which category you fall into, you’ll need to factor in additional considerations when evaluating software providers:

-   Buyers in the collections industry will generally need full predictive dialers with vertical dialing capabilities. Certain call center vendors work extensively with companies in the collections industry and offer robust dialer solutions.
    
-   Buyers in B2B sales may benefit more from a progressive dialer. If you have a list of highly valuable leads, you may not want to burn through it with predictive dialing.
    
-   Buyers planning to integrate dialers with leading customer relationship management systems (CRMs) should evaluate software providers that offer integrations with such systems.
    
-   Buyers who need dialers for proactive customer service should evaluate options with automated messaging features for multi-channel notifications, as well as inbound/outbound blending to support outbound functionality in call centers.
    

### Related Auto Dialer Software

-   [Appointment Reminder Software](https://www.softwareadvice.com/medical/appointment-reminder-comparison/)
-   [Call Center Software](https://www.softwareadvice.com/call-center/)
-   [Inside Sales Software](https://www.softwareadvice.com/crm/inside-sales-comparison/)
-   [Predictive Dialer Software](https://www.softwareadvice.com/call-center/predictive-dialer-comparison/)
-   [Telemarketing Software](https://www.softwareadvice.com/telemarketing/)