All Avaya UCaaS Reviews
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Bernard
Retail, 11 - 50 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed January 2022
Excellent legacy platform for large businesses
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Phone call at its finest
To navigate from one call to another at the ease of yiur fingertips is simply amazing and very easy to use.
CONSJust cant live with out this invention while working as you can handle multiple calls all at once with this
Georgina
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2019
A great system for any size business
Having a good phone system installed has really helped our business. We are able to connect our remote workers instantly with contractors and clients who otherwise, we would have to take messages for or redirect which more often then not results in messages being lost or delayed or the caller not bothering to call a second or third number to get to the person they want, we can connect them straight away. I would say this is the biggest benefit of having this kind of system and it's affordable as well.
PROSIt's really easy to use and you can program it from a computer to do all sorts of things! I really like the intercom function, which when you're busy and need to work hands free, it's a very useful tool to have in my role when speaking with colleagues about quick queries and you can easily switch to more private calling by simply picking up the receiver. I like that you can input lots of different numbers, both internal and external which you can transfer calls to, so even if you want to transfer an external call to an external mobile number, it's simple to achieve.
CONSThere isn't much not to like about the phone system to be fair, however if I was really nit picking I would say there are a lot of buttons and options to get to messages on the answer phone if you've already listened to them once and don't for heaven sake lose the customer support number, as you'll spend hours on the internet doing detective work trying to find it! otherwise, it's very good and the customer support is great.
Reason for choosing Avaya UCaaS
There are many platforms like this on the market and we did a lot of research first and I believe this is the best. It isn't the cheapest or most expensive, so somewhere in the middle, but the software and the extensive list of things you can program it to do, will suit almost any business size and type.
Ihab
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2020
Painful Implementation, Lacking basic features
This had been the worst experience we ever had, we are currently moving to a different IP telephony system. we gained nothing from this setup, we actually lost a lot of money.
PROSmany basic features were missing, for example: Call waiting function is not there. Phone directory requires special programming of 3 buttons . i am comparing to all other competitors including Avaya IP Office.
CONSMany Features were missing, using phones over VPN doesn't work as it should be, support is really weak and not many users are familiar with the product.
Reason for choosing Avaya UCaaS
We choose Avaya IP Office but during the ordering cycle we received a promotion from Avaya to convert from IP Office to their new enterprise Aura system for free. we never expected that it is a completely different product. we considered that the Enterprise version would grant more features and scalability not the opposite.
Reasons for switching to Avaya UCaaS
3Com NBX went out of business and miscounted their products.
Ikiera
Government Relations, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Avaya Review Me
I really like the software overall, it’s really good if you have a lot of calls coming in and you need a software that saves that data for you so you know how to track/monitor call logs, and incoming/outgoing and missed calls
PROSI liked the tracking of my daily calls and the transfer service, I like how I could see my progress from day to day, if I met my call goals, my length of time on the calls, it was a good monitoring system and I like how easy the software was to setup with my headset. I also like how it let me see how many calls were in the queue for the software we used
CONSTroubleshooting the software was my biggest pet peeve sometimes, some days I would log in and think everything is fine with the system but you’ll have those rare instances where it won’t work or it’ll automatically change the audio or headset settings to a default setting and sometimes you’d have to catch it, it doesn’t happen often but it will occasionally happen and it messes with your workflow on calls when they can’t hear you properly or if they feel you’re talking too low
Felicia
Verified reviewer
Financial Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2022
Performance in your work
Avaya OneCloud has made it easier for me to communicate with my work team and my potential clients since I can do it from anywhere and from any device, it allows me to make calls and send messages, conduct web conferences and online meetings.
PROSAvaya OneCloud is an excellent tool for communication, it has excellent flexibility and accessibility, due to the covid pandemic, all companies have opted for remote work, since it allows communication from one to another, from different parts of the world. Avaya OneCloud is an excellent tool that is providing an exceptional experience to all customers as it allows business communications with a series of advanced tools in the cloud, which are designed to help all companies, to carry out excellent communication, with its clients and company personnel, has an excellent capacity for unified communication.
CONSDue to the covid pandemic, I have been forced to use remote communication software to be able to carry out online meetings and videoconferences with my potential clients and all work personnel, I have been implementing Avaya OneCloud and so far I have not found something that may displease me, since this platform is quite innovative and has an excellent user interface.
Jodi
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2018
excellent, good quality
This software allows me to competently do my job without worrying about a phone call being disconnected or being able to locate the phone number of a patient who has previously called without a problem.
PROSI would have to say my favorite thing about Avaya would be how easy it is to use. The way the phones are set up is very user friendly and makes a simple everyday task even easier! I like the display screen that comes on the phone.
CONSMy least favorite thing about the software would have to be the setting when the phone is placed on hold. There is no distinct ring to separate a line on hold vs a normal incoming phone call. The phone will continue to ring until it has been picked up when I think it would be most beneficial to have it ring a couple times every minute to remind you the line is on hold.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2018
Great Communication Source
Sometimes phone calls got disconnected but you have the advantage of this app that it always shows the phone number the customer is calling so, you have a call history and in that way you can call the customer back to have a great resolution. At the end of the day, it's very useful to gained a great customer service.
PROSWhat I like the most was the easier way that I get used to it, it's very easy to understand and to get adapt. I used to work with this feature, and, I used it on my daily tasks, it displays the phone number the customer is calling on screen of the Avaya. It is very efficient at call centers since you can hear clearly without any interruptions or any statics on the line.
CONSIt should have an easier way to transfer the calls sometimes it can get disconnected.
Adolfo
Graphic Design, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Avaya is what you need to stay connected and successful
I have been using this product for quite a long time. I would say, it has demonstrated to be an extraordinary program. Simple to utilize and explore. You can have an extraordinary and powerful discussion with your clients. Entirely dependable and if the framework goes down it's back up almost instantly.
CONSOnly that sometimes, the system has gone down but it has always come back very quickly and have not lost any business or work due to it.
Kaitlynn
Banking, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Avaya is a great system for call centers
As somebody who has been working in call centers for over 10 years I absolutely love that I am with a company that uses avaya. It is so user friendly.
PROSI love the avaya is easy to use. I have had to use a wire for three different jobs now and it has been super easy to get accustomed to the new layout for each one. As opposed to other dialing systems that get very complicated to use.
CONSThere is not anything I do not like about avaya it works very well.
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2019
Great Communication Tool for Business
I am using Avaya phones over 3 years at Ford Motor Company. I had no issues and there is no complex thing to figure out. Just pick up the phone and use it. There are several modes you can use like DND; Do Not Disturb when you want to keep silence. The earphone is easily adaptable to use while you are in the audio meetings.
PROSDND: Do not disturb mode Will have your silent mode to focus on your job easier.
CONSI do not see any negative features that I experienced so far.
Devon
Government Administration, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Avaya (can you hear me now)
My overall experience has been good. Minus a few issues that’s seems to be fixed quickly. I would definitely recommend this service for any employer.
PROSI have been using this product for the last 5 years with this company. It has its good and bad days. Mostly good. The calls come through very clear and it’s very easy to see who is calling with the caller Id method. When there is an issue it’s fixed fairly quickly so your not without a phone for a long period of time.
CONSWhat I least like about this software is that some days it just doesn’t want to work completely. You may not be able to end calls after speaking with someone or the calls will be staticky where you have to hang up and call back.
Gaurav
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Avaya Aura, one of the best voicemailbox software
working and using Avaya aura can be said is a overall good
PROSits super easy to use and install , works good with almost no issues to report or downtime
CONSAvaya aura works good and is very user friendly,
Shari
Consumer Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2022
Great Software For Call Center Type Work
The software hardly had any downtime for the years I had to use it in a BPO, both brick and mortar and remotely. Customers were always crisp and all the auxes worked as intended.
CONSI was not an administrator of this app so I was not affected by any quirks of it.
Tiana
Verified reviewer
Automotive, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2019
Exactly the Quality you expect from avaya
Aura is an all encompassing tool to get your routing where it needs to be. The integration with analytics is also really helpful. We all know that you have to run a report at the end of every month and while this is more about calls, it doesn't let that part of contact center life fall by the wayside.
PROSIt works well with Avaya equipment and is very customizable. This 'suite' has so many option for contact center use.
CONSThere is a bit of a learning curve but any IT admin worth their salt will make it their own in no time.
Jeffrey
Computer & Network Security, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2020
Avaya aura
Good once you get the thing going, that may be a faster way but it works good and covers a lot of devices for communication
PROSComing from the telecommunications field this was a nice update for a convergence office. Lots of features and functionality, avaya does. Ot let you down
CONSCan be a task to Install and use, you have to understand the back end of it, but once you have it up its great
Alexandru
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed June 2022
My Avaya experience
The fact that I could redirect the calls to my mobile phone
CONSThe lack of user friendly interface, contant disconnecting
Jillian
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed July 2019
Avaya Review
I like that Avaya can be used as a physical VoIP phone or even as a softphone that is used through the computer. It’s easy to install and use.
CONSIf you close out the Avaya Aura Platform software app on your computer, you have to reset the whole computer in order for it to pop back up.
Raila
Verified reviewer
Hospital & Health Care, 51-200 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
suitable for business
Reliable software for all communication tasks.
PROSWe have used this software for a lot of years and tested to be efficient and make sure all calls are recorded, listed and monitored
CONSNot much cons about this software as it is efficient for all call related task. And very low to none down time.
D. SKye
Verified reviewer
Computer Software
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2017
Avaya brings carrier class service to the enterprise
Well, if you have the money, then it is easy to scale, upgrade, and manage. But I still recommend a cloud service to get more bang for the buck.
PROSThe Avaya Aura platform gives you the same features that carriers have, redundancy, failover, dialplans, advanced routing, etc.
CONSwell the biggest drawback to the Avaya Aura platform is definitely cost. Another is managing hardware, and software. There are advantages to having your telephony services running in the cloud, but on prem requires a set of support personnel with very specific Avaya expertise.
Raul
Telecommunications, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2018
Avaya Aura Platform is a competitive choice for contact center solutions.
Avaya Aura Platform is an advanced unified communication and all comes together. The phones and hardware, in general, shows great compatibility.
CONSThe customer support could be better, also the documentation and tutorials are not easy to find online.
Anthony
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2019
Avaya makes communication across sites easier.
I liked that it was easy to connect with others in my business, and that generally the applications were bug-free and smooth.
CONSI think most of what I did not like had more to do with my connection, not the platform itself.
Ye
Information Technology and Services, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2021
Ye Yi
Unified communication features and inbound contact center
CONSOmnichannel features and auto dialer outbound contact center
Caroline
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2018
Receptionist
Easy to use as this phone system is a simple system for a small office and we do not need that many phones.
CONSold system and many numbers to puch for each feature and I cannot figure out how to allow for more rings before voice mail picks up
Marissa
Internet, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed September 2020
Works
The software is easy to use and to update settings.
CONSThe software tends to have bugs that causes calls to drop or lose connection