# Avaya UCaaS vs LiveAgent - 2026 Comparison - Software Advice > Avaya UCaaS vs LiveAgent - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/call-center/avaya-aura-profile/vs/liveagent --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Avaya UCaaS vs LiveAgent Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 8, 2026 # Avaya UCaaS vs. LiveAgent: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 8, 2026 # Avaya UCaaS vs. LiveAgent: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/call-center/avaya-aura-profile/) [Avaya UCaaS](https://www.softwareadvice.com/call-center/avaya-aura-profile/) 4.4 [(91)](https://www.softwareadvice.com/call-center/avaya-aura-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Avaya UCaaS Based on 91 reviews - Top use cases: Call Center (26%), Contact Center (16%) and Auto Dialer (13%) 71% of users recommend this product [](https://www.softwareadvice.com/crm/liveagent-profile/) [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Starting Price $15.00per month Free trial Free version Pros: - Customer Support - Live Chat Cons: - Email Management - Call Management Who uses LiveAgent Based on 1786 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (23%), Retail, Consumer Goods & Services (13%) and Professional Services (12%) - Top use cases: Live Chat (25%), Help Desk (19%) and Customer Service (19%) 88% of users recommend this product [](https://www.softwareadvice.com/call-center/avaya-aura-profile/) Avaya UCaaS 4.4 [(91)](https://www.softwareadvice.com/call-center/avaya-aura-profile/reviews/) [](https://www.softwareadvice.com/crm/liveagent-profile/) LiveAgent 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.4 Based on 91 reviews Ease of use 4.3 Value for money 4.2 Customer support 4.2 Functionality 4.4 4.7 Based on 1,786 reviews Ease of use 4.6 Value for money 4.6 Customer support 4.7 Functionality 4.6 ## User interface * * * ## Key features Features selected based on 1,877 reviews from Call Center * * * Autoresponders N/A Call Recording 4.5 Call Routing 4.4 Canned Responses N/A Chat/Messaging N/A Contact Management 4.3 Autoresponders 4.5 Call Recording N/A Call Routing N/A Canned Responses 4.6 Chat/Messaging 4.7 Contact Management N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Shift4ShopNot enough reviews ](https://www.softwareadvice.com/ecommerce/3dcart-profile/)[ BigCommerceNot enough reviews ](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/)[ ProjectManagerNot enough reviews ](https://www.softwareadvice.com/project-management/projectmanager-profile/) ## Reviews * * * LB Laura B.Senior Account ManagerInsurance, 2-10 employees "The call quality is good, and the transcription of voicemails is generally pretty accurate" Dec 29, 2025 PO Prince O.Service DeskFinancial Services, 501-1000 employees "Some of the features feel a bit outdated and slow, and the interface could be more modern and user-friendly." Sep 18, 2025 VR Vishal R.Customer Support ExecutiveElectrical/Electronic Manufacturing, 1001-5000 employees "According to my experience live agent help us in providing the best customer support for our company and create a good relationship with our clients all over the world wearable to respond to complaint tickets just in few minutes" May 8, 2026 LD Lukáš D.CEOSecurity and Investigations, 11-50 employees "Email response times are frustratingly long, and the absence of phone support or screen-sharing options makes resolving complex issues unnecessarily slow." Apr 30, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Ringover vs Avaya UCaaS](https://www.softwareadvice.com/call-center/avaya-aura-profile/vs/ringover/)[Convoso vs Avaya UCaaS](https://www.softwareadvice.com/call-center/avaya-aura-profile/vs/safesoft-contact/)[Salesforce Sales Cloud vs LiveAgent](https://www.softwareadvice.com/compare/2764-Salesforce/vs/109980-liveagent/)[Zendesk Suite vs LiveAgent](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)