Balto 2026: Benefits, Features & Pricing

Wondering if Balto is right for your organization?

Our Call Center Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Balto

4.3

(11)

Pricing

Pricing available upon request

About Balto

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 250 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue.

With Balto, the results are astounding:

AmTrust improved CSAT scores by 25%
Arsenal Business Growth reduced ramp time by 83%
Florida Window & Door increased conversion rates and appointments by 30%
The Junkluggers decreased call duration by 6%

Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips.

Learn more at balto.ai

Balto Screenshots

Balto Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Balto Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Balto
Activity Dashboard
Agent Interface
AI Copilot
AI Summarization
Alerts/Escalation
Alerts/Notifications
API
Assessment Management
Automated Routing
Call Center Management
Campaign Management
Computer Telephony Integration
Content Management
Customer Experience Management
Customizable Reports
Employee Coaching Tools
Feedback Management
Gamification
Generative AI
Goal Setting/Tracking
Inbound Call Center
Interaction Tracking
Knowledge Base Management
KPI Monitoring
Leaderboards
Live Chat
Monitoring
Multi-Channel Communication
Multiple Scoring Models
Onboarding
Outbound Call Center
Performance Management
Performance Metrics
Quality Management
Real-Time Data
Real-Time Updates
Recommendations
Sales Reports
Third-Party Integrations
Workflow Management

Balto Integrations

HubSpot CRM

Outreach

3CX

Avaya Experience Platform

CXone Mpower

Five9

See all 18 integrations

Balto User Reviews

Overall Rating

4.3

Ratings Breakdown

55%

18%

27%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.3

Functionality

4.3

Verified

Reviewer

Venture Capital & Private Equity

11-50 employees

Used other for less than 12 months

Review source

Reviewed April 2019

Wow! Balto really helped us get sales people up to speed fast

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time

Cons:

Haven't run into any huge issues yet. Awaiting a few features but they are being built!

Tony F.

Verified reviewer

Telecommunications

201-500 employees

Used daily for less than 2 years

Review source

Reviewed April 2022

Balto User - Great Product for our Needs

Overall very positive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Balto has been a great tool for us from a coaching perspective and helps give our agents real-time rebuttals based on what the customer says.

Cons:

Some of the reporting could be better laid out.

Vendor Response

Hello Tony, Thank you for such an excellent review of Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are thrilled to hear that you find Balto Real-Time Coaching useful in your business. We intend to surpass your expectations even further in the future! Team Balto

Replied June 2022

Sam C.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed October 2025

Balto - Helpful

Balto is required at my job, so we do not have a choice of whether we like Balto or not. We have to use Balto.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that Balto can lead you to the right KB. I feel like that would help the newer people a lot..

Cons:

I do not like when Balto tells me to talk slower. I naturally talk fast but not too fast that people cannot not understand me.

Brandon T.

Financial Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2019

Real Time vs Post Call Superiority

Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE!

Cons:

The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching.

David B.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed April 2022

Balto Anomaly Squared Review

Very well. It has been a great service for our buisness

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The efficiency and ease of use for the product.

Cons:

Deployment was a task having to go through one by one on all computers

Reasons for choosing Balto

Vendor Response

Hello David, Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review, and we are happy to hear that Balto is proving to be efficient and beneficial for your business. We intend on surpassing your expectations even further in the future! Team Balto

Replied June 2022

Brendan T.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2023

Balto Review

Ratings Breakdown

Ease of use

Functionality

Pros:

In the right application, this software has utility for agents.

Cons:

Our agents' conversations are very nuanced, and the AI was unable to be situationally intelligent.

Britni H.

Verified reviewer

Financial Services

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed August 2021

Very helpful to new hires!

Very happy with BALTO and what it has done for our new hires or people struggling on the phones.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

This helps newly hired employees feel more comfortable on the phone right out of the gate. It insures that they don't forget the most important things such as compliance pieces and has helped them to be overall more successful from day one.

Cons:

We were wanting more robust data to be able to drill down deeper, but with a recent change made, it's much better and more clear to share with the employees.

Michael S.

Verified reviewer

Insurance

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed July 2021

Helps with being compliant

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It reminds you on key things you are missing in the sales presentation. It will listen to you speak and if you hit every point then its just a little reminder that you are doing your job correctly and asking all the right questions. If you think you missed something, Balto will show what you didn't say as part of your script so you can go back over it again. I like it, it helps my QA score.

Cons:

It will automatically pop up on the screen you last put it on, so if you have only one screen it can be a little annoying. I have 4 screens so I just put it on the screen I use the least and if I need to look at it for something I missed its already there.

Sheinita H.

Verified reviewer

Insurance

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed May 2023

Balto