

Balto Software
About Balto
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Balto for Customer Experience | No more long call times or call backs while agents search for information. Guide your agents to take control from “hello” to “goodbye”.
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Balto User Reviews
OVERALL RATING
Showing 7 reviews
Anonymous
Company size: 11-50 employees
Time used: Less than 12 months
Review Source: Capterra
April 2019
Wow! Balto really helped us get sales people up to speed fast
Pros
Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time
Cons
Haven't run into any huge issues yet. Awaiting a few features but they are being built!
Brandon
Company size: 51-200 employees
Industry: Financial Services
Time used: Less than 12 months
Review Source: Capterra
January 2019
Real Time vs Post Call Superiority
Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long.
Pros
The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE!
Cons
The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching.
David
Company size: 501-1,000 employees
Industry: Telecommunications
Time used: Less than 12 months
Review Source: Capterra
April 2022
Balto Anomaly Squared Review
Very well. It has been a great service for our buisness
Pros
The efficiency and ease of use for the product.
Cons
Deployment was a task having to go through one by one on all computers
Reasons for choosing Balto
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Response from Balto Software
Hello David, Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review, and we are happy to hear that Balto is proving to be efficient and beneficial for your business. We intend on surpassing your expectations even further in the future! Team Balto
Replied June 2022
Tony
Company size: 201-500 employees
Industry: Telecommunications
Time used: Less than 2 years
Review Source: Capterra
April 2022
Balto User - Great Product for our Needs
Overall very positive.
Pros
Balto has been a great tool for us from a coaching perspective and helps give our agents real-time rebuttals based on what the customer says.
Cons
Some of the reporting could be better laid out.

Response from Balto Software
Hello Tony, Thank you for such an excellent review of Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are thrilled to hear that you find Balto Real-Time Coaching useful in your business. We intend to surpass your expectations even further in the future! Team Balto
Replied June 2022
Michael
Company size: 501-1,000 employees
Industry: Insurance
Time used: Less than 6 months
Review Source: Capterra
July 2021
Helps with being compliant
Pros
It reminds you on key things you are missing in the sales presentation. It will listen to you speak and if you hit every point then its just a little reminder that you are doing your job correctly and asking all the right questions. If you think you missed something, Balto will show what you didn't say as part of your script so you can go back over it again. I like it, it helps my QA score.
Cons
It will automatically pop up on the screen you last put it on, so if you have only one screen it can be a little annoying. I have 4 screens so I just put it on the screen I use the least and if I need to look at it for something I missed its already there.
Britni
Company size: 51-200 employees
Industry: Financial Services
Time used: Less than 12 months
Review Source: Capterra
August 2021
Very helpful to new hires!
Very happy with BALTO and what it has done for our new hires or people struggling on the phones.
Pros
This helps newly hired employees feel more comfortable on the phone right out of the gate. It insures that they don't forget the most important things such as compliance pieces and has helped them to be overall more successful from day one.
Cons
We were wanting more robust data to be able to drill down deeper, but with a recent change made, it's much better and more clear to share with the employees.
Anonymous
Company size: 501-1,000 employees
Time used: Less than 6 months
Review Source: Capterra
July 2019
Closing Sales in a Flash!
Pros
It's been paramount in helping get our newest hire up to speed effectively and efficiently.
Cons
Still eager to find the right CRM platform to sync up with this.