Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time

Haven't run into any huge issues yet. Awaiting a few features but they are being built!

Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long.

The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE!

The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching.

Very well. It has been a great service for our buisness

The efficiency and ease of use for the product.

Deployment was a task having to go through one by one on all computers

Overall very positive.

Balto has been a great tool for us from a coaching perspective and helps give our agents real-time rebuttals based on what the customer says.

Some of the reporting could be better laid out.

It reminds you on key things you are missing in the sales presentation. It will listen to you speak and if you hit every point then its just a little reminder that you are doing your job correctly and asking all the right questions. If you think you missed something, Balto will show what you didn't say as part of your script so you can go back over it again. I like it, it helps my QA score.

It will automatically pop up on the screen you last put it on, so if you have only one screen it can be a little annoying. I have 4 screens so I just put it on the screen I use the least and if I need to look at it for something I missed its already there.

Very happy with BALTO and what it has done for our new hires or people struggling on the phones.

This helps newly hired employees feel more comfortable on the phone right out of the gate. It insures that they don't forget the most important things such as compliance pieces and has helped them to be overall more successful from day one.

We were wanting more robust data to be able to drill down deeper, but with a recent change made, it's much better and more clear to share with the employees.

It helps me stay compliant on every call.

I like the fact that the script lights up indicating I’ve completed it.

Sometimes it doesn’t work or connect to my calls.

ayudar a los representantes de servicio al cliente a mejorar sus conversaciones y aumentar las ventas

limitacion del idioma, costo, limitacion de peronalizacion

It's been paramount in helping get our newest hire up to speed effectively and efficiently.

Still eager to find the right CRM platform to sync up with this.