# Balto Software Reviews, Demo & Pricing - 2026 > Review of Balto Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/balto-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Balto Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/balto-profile/reviews/) # Balto 2026: Benefits, Features & Pricing Wondering if Balto is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Balto 4.3 [(11)](https://www.softwareadvice.com/call-center/balto-profile/reviews/) Pricing Pricing available upon request ### About Balto Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 250 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai Wondering if Balto is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Balto User Interface ## Popular Balto Alternatives Main Product Balto 4.3 [(11)](https://www.softwareadvice.com/call-center/balto-profile/reviews/) Ratings Breakdown - 4.27Ease of use - 4.25Value for money - 4.33Customer support - 4.27Functionality Pricing Available upon request Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(142)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.66Ease of use - 4.49Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) 4.8 [(156)](https://www.softwareadvice.com/call-center/calltools-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.85Value for money - 4.82Customer support - 4.81Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price ## Balto Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Balto Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Balto Activity Dashboard Agent Interface AI Copilot AI Summarization Alerts/Escalation Alerts/Notifications API Assessment Management Automated Routing Call Center Management Campaign Management Computer Telephony Integration Content Management Customer Experience Management Customizable Reports Employee Coaching Tools Feedback Management Gamification Generative AI Goal Setting/Tracking Inbound Call Center Interaction Tracking Knowledge Base Management KPI Monitoring Leaderboards Live Chat Monitoring Multi-Channel Communication Multiple Scoring Models Onboarding Outbound Call Center Performance Management Performance Metrics Quality Management Real-Time Data Real-Time Updates Recommendations Sales Reports Third-Party Integrations Workflow Management ## Balto Integrations HubSpot CRM Integration rated undefined from -1 review Outreach Integration rated undefined from -1 review 3CX Integration rated undefined from -1 review Avaya Experience Platform Integration rated undefined from -1 review NiCE CXone Integration rated undefined from -1 review Five9 Integration rated undefined from -1 review See all 18 integrations ## Balto User Reviews Overall Rating 4.3 Ratings Breakdown 5 55% 4 18% 3 27% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.3 Customer support 4.3 Functionality 4.3 VR Verified Reviewer Venture Capital & Private Equity 11-50 employees Used other for less than 12 months Review source Reviewed April 2019 Wow! Balto really helped us get sales people up to speed fast 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time Cons: Haven't run into any huge issues yet. Awaiting a few features but they are being built! Read More TF Tony F. Verified reviewer Telecommunications 201-500 employees Used daily for less than 2 years Review source Reviewed April 2022 Balto User - Great Product for our Needs 5 Overall very positive. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Balto has been a great tool for us from a coaching perspective and helps give our agents real-time rebuttals based on what the customer says. Cons: Some of the reporting could be better laid out. Vendor Response Hello Tony, Thank you for such an excellent review of Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are thrilled to hear that you find Balto Real-Time Coaching useful in your business. We intend to surpass your expectations even further in the future! Team Balto Replied June 2022 Read More SC Sam C. Verified reviewer Information Technology and Services 501-1000 employees Used daily for less than 12 months Review source Reviewed October 2025 Balto - Helpful 3 Balto is required at my job, so we do not have a choice of whether we like Balto or not. We have to use Balto. Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: I like that Balto can lead you to the right KB. I feel like that would help the newer people a lot.. Cons: I do not like when Balto tells me to talk slower. I naturally talk fast but not too fast that people cannot not understand me. Read More BT Brandon T. Financial Services 51-200 employees Used daily for less than 12 months Review source Reviewed January 2019 Real Time vs Post Call Superiority 5 Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE! Cons: The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching. Read More DB David B. Verified reviewer Telecommunications 501-1000 employees Used daily for less than 12 months Review source Reviewed April 2022 Balto Anomaly Squared Review 4 Very well. It has been a great service for our buisness Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: The efficiency and ease of use for the product. Cons: Deployment was a task having to go through one by one on all computers Reasons for choosing Balto na Vendor Response Hello David, Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review, and we are happy to hear that Balto is proving to be efficient and beneficial for your business. We intend on surpassing your expectations even further in the future! Team Balto Replied June 2022 Read More BT Brendan T. Verified reviewer Computer Software 51-200 employees Used daily for less than 12 months Review source Reviewed December 2023 Balto Review 3 Ratings Breakdown 3 Ease of use 3 Functionality Pros: In the right application, this software has utility for agents. Cons: Our agents' conversations are very nuanced, and the AI was unable to be situationally intelligent. Read More BH Britni H. Verified reviewer Financial Services 51-200 employees Used weekly for less than 12 months Review source Reviewed August 2021 Very helpful to new hires! 5 Very happy with BALTO and what it has done for our new hires or people struggling on the phones. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: This helps newly hired employees feel more comfortable on the phone right out of the gate. It insures that they don't forget the most important things such as compliance pieces and has helped them to be overall more successful from day one. Cons: We were wanting more robust data to be able to drill down deeper, but with a recent change made, it's much better and more clear to share with the employees. Read More MS Michael S. Verified reviewer Insurance 501-1000 employees Used daily for less than 6 months Review source Reviewed July 2021 Helps with being compliant 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It reminds you on key things you are missing in the sales presentation. It will listen to you speak and if you hit every point then its just a little reminder that you are doing your job correctly and asking all the right questions. If you think you missed something, Balto will show what you didn't say as part of your script so you can go back over it again. I like it, it helps my QA score. Cons: It will automatically pop up on the screen you last put it on, so if you have only one screen it can be a little annoying. I have 4 screens so I just put it on the screen I use the least and if I need to look at it for something I missed its already there. Read More SH Sheinita H. Verified reviewer Insurance 501-1000 employees Used daily for less than 6 months Review source Reviewed May 2023 Balto 5 It helps me stay compliant on every call. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like the fact that the script lights up indicating I’ve completed it. Cons: Sometimes it doesn’t work or connect to my calls. Read More VR Verified Reviewer Health, Wellness and Fitness 501-1000 employees Used weekly for less than 6 months Review source Reviewed July 2019 Closing Sales in a Flash! 4 Ratings Breakdown 3 Ease of use 3 Functionality Pros: It's been paramount in helping get our newest hire up to speed effectively and efficiently. Cons: Still eager to find the right CRM platform to sync up with this. Read More Showing 1 - 10 of 11 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/balto-profile/reviews/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? Our experts can help you compare Balto with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice