--- title: "Balto Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Balto. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Balto is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/balto-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Contact Center Quality Assurance Software](https://www.softwareadvice.com/quality-assurance/) / [Balto](https://www.softwareadvice.com/call-center/balto-profile/) / Balto Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/balto-profile/) Reviews # Balto User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 11 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 6 reviews (55%) - 4 stars: 2 reviews (18%) - 3 stars: 3 reviews (27%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## Balto customer reviews Showing reviews 1-11 of 11 (page 1). ### Wow! Balto really helped us get sales people up to speed fast - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Venture Capital & Private Equity - Company size: 11-50 employees - Product usage: Used other for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time #### Cons Haven't run into any huge issues yet. Awaiting a few features but they are being built! --- ### Balto User - Great Product for our Needs - Overall rating: 5/5 - Reviewer: Tony F. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Balto has been a great tool for us from a coaching perspective and helps give our agents real-time rebuttals based on what the customer says. #### Cons Some of the reporting could be better laid out. #### Vendor response Hello Tony, Thank you for such an excellent review of Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are thrilled to hear that you find Balto Real-Time Coaching useful in your business. We intend to surpass your expectations even further in the future! Team Balto Replied June 2022 --- ### Balto - Helpful - Overall rating: 3/5 - Reviewer: Sam C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Balto is required at my job, so we do not have a choice of whether we like Balto or not. We have to use Balto. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that Balto can lead you to the right KB. I feel like that would help the newer people a lot.. #### Cons I do not like when Balto tells me to talk slower. I naturally talk fast but not too fast that people cannot not understand me. --- ### Real Time vs Post Call Superiority - Overall rating: 5/5 - Reviewer: Brandon T. - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE! #### Cons The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching. --- ### Balto Anomaly Squared Review - Overall rating: 4/5 - Reviewer: David B. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very well. It has been a great service for our buisness #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The efficiency and ease of use for the product. #### Cons Deployment was a task having to go through one by one on all computers #### Reasons for choosing Balto na #### Vendor response Hello David, Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review, and we are happy to hear that Balto is proving to be efficient and beneficial for your business. We intend on surpassing your expectations even further in the future! Team Balto Replied June 2022 --- ### Balto Review - Overall rating: 3/5 - Reviewer: Brendan T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros In the right application, this software has utility for agents. #### Cons Our agents' conversations are very nuanced, and the AI was unable to be situationally intelligent. --- ### Very helpful to new hires! - Overall rating: 5/5 - Reviewer: Britni H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very happy with BALTO and what it has done for our new hires or people struggling on the phones. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This helps newly hired employees feel more comfortable on the phone right out of the gate. It insures that they don't forget the most important things such as compliance pieces and has helped them to be overall more successful from day one. #### Cons We were wanting more robust data to be able to drill down deeper, but with a recent change made, it's much better and more clear to share with the employees. --- ### Helps with being compliant - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It reminds you on key things you are missing in the sales presentation. It will listen to you speak and if you hit every point then its just a little reminder that you are doing your job correctly and asking all the right questions. If you think you missed something, Balto will show what you didn't say as part of your script so you can go back over it again. I like it, it helps my QA score. #### Cons It will automatically pop up on the screen you last put it on, so if you have only one screen it can be a little annoying. I have 4 screens so I just put it on the screen I use the least and if I need to look at it for something I missed its already there. --- ### Balto - Overall rating: 5/5 - Reviewer: Sheinita H. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helps me stay compliant on every call. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the fact that the script lights up indicating I’ve completed it. #### Cons Sometimes it doesn’t work or connect to my calls. --- ### Closing Sales in a Flash! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros It's been paramount in helping get our newest hire up to speed effectively and efficiently. #### Cons Still eager to find the right CRM platform to sync up with this. --- ### muy profesional - Overall rating: 3/5 - Reviewer: Ariel A. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros ayudar a los representantes de servicio al cliente a mejorar sus conversaciones y aumentar las ventas #### Cons limitacion del idioma, costo, limitacion de peronalizacion --- Balto Reviews, Pros and Cons - 2026 Software Advice