Porting Telephone numbers, there is NO WAY to remove and add numbers. You will still need to cancel and re-key which is very time consuming.

Good customer support, over all the software is easy to use. Overall layout is clean and doesn't have too many distractions.

The user friendly dashboard is great. I love the new number ordering section and how easy it is to upload line options for a large amount of numbers at one time.

Excellent experience using Bandwidth Software. It's easy to use, great support, and always improving.

Once the software is engineered it appears to be fairly stable. Customer support is also very responsive and can be helpful.

TN purchasing is super easy and we love being able to pick our TN's. This makes it so much easier to obtain a TN perfect for the customer.

Everything about customer relations is really good. Pricing and network coverage is really good.

Ease with communication between APIs for automation. Our new rep has been most helpful and quick to respond to our needs/inquiries.

The bandwidth API has been very reliable, fast performing, and has the features we need. In the rare cases I have needed support they have been very friendly and helpful.

If you have to search and change the settings on multiple DID's it is very unintuitive and slow. They do not support right-clicking and opening many elements in a new tab due to poor web coding.

Outstanding in every way from performance, to price, to service.

When going to confirm a DID order if you do not have your browser set to full size you can miss the button to submit the order.

Bandwidth provides a comprehensive solution that is user-friendly and easily integrates with our systems.

Not only is the software extremely easy to use, the turn around time and control we have as the end user over porting is 10x better than other carriers. Below are some of the features I love.

The Portal is very intuitive and easy to use. The new number ordering dashboard is very helpful as it has more better search options.

Ease of the portal and the ability to make real time changes. Customer support is also very responsive and can be helpful.

The application platform must have credentials to access the dashboard API. In addition, the documentation for a single API can easily be very misleading.

Overall, the portal is user friendly and is useful.

Bandwidth is great to work with. Almost everyone we work with is friendly and helpful.

The portal is user-friendly and easy to navigate. Managing and tracking customer very easy and a great help for a reseller.

Unable to order multiple Rate Centers in one order. No option to update the whole order with Switch changes.

I don't mind that their are 3 seperate portals, it just managing login and for 3 accounts is annoying, especially when they have separate parameters.

The software can be a bit confusing without the proper training for navigation.

Great ticket response times and friendly. Appreciate the support provided by Bandwidth when needed.

My experience has been nothing but great. Chase Greiser has been super helpful with anything we need.

I wouldn't be able to log in sometimes for 15 minute increments and that was frustrating have to troubleshoot the problem.

Very complete software package, having an integrated dialer, lead management and reporting tool is awesome.

It was good to handle the information and the disposition was easy to do with keyboard shortcuts.

Pretty good phone system and allows me to do my job smoothly.

Their support is second to none, I dealt with their support team many times and I have to say I was very pleased with their willingness to help.

The interface is intuitive both to support and end user. The organization capabilities and download file types help me accomplish my tasks with relative ease.

Simplicity of use, attentive client services, a multiple suite of options available and extremely cost effective with a substantial ROI.

I would recommend the tool to anyone who is interested.

I like how easy it was to install on my computer, after the company sent it to me to start working.

This cloud contact center has the best dialing features for sales teams, so if you are looking to make more sales with your team and in search of a CCaaS platform for this a good one.

Very dependable service, great customer support.

The interface of the software is easy to read and understand. Easy to navigate around.

There was a 2-3 second delay between patient answering and connecting to the agent. We lost quite a few prospects b/c of this.

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

This software is very user friendly. It assures that my day runs smooth and is very easy to navigate.

This product is very good for the money. Doesnt have all the fancy bells and whistles but it is a solid buy.

This was a very good, affordable option and has excellent reporting availability. It does not have great connectivity.

I've had them blame my OS being too old, too new, the wifi is too slow, I updated to fast. The reality is that five9 is the only software that has trouble running on my 2019 Macbook pro.

Great integration and features. Everything you can ask for in a suite of applications.

We like the ease of use for the user, and manager. The system tutorials are very good, this helps the manager and user alike.

I like how easy it is to utilize, and the ability to quickly start using the service once it has been installed on a desktop.

The application is an excellent tool for calls processing, it also makes it easy to handle the job.

Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills.

Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.

Loved it, it simple easy implementation was great, easy for the end users and easy on integrations with other systems.

Now for the last four months we have been plagued with issues. Forced log outs, cant log back in.

I like that it identifies the callers coming through.

The benefits I got from this software is a great quality inbound call service center for a reasonable cost. It is incredibly easy to learn and use regularly.

The system is, sadly, a huge pain on the admin and user side. Even as an admin, you had to call to make the smallest change.

They provide business solutions on a reasonable price.

It's very bad to think you've lost a call when one side or the other was just muted. You potentially leave a cell.

The customer service was excellent; they were attentive and readily available. You could listen live to calls, recordings, etc. to aid in complaint resolution.

US Dollar

Bandwidth is a modern communications platform giving you access to voice, messaging, and 9-1-1 from the cloud. They offer you the power and reliability of a fully-owned nationwide all-IP voice network paired with a platform of enterprise-grade APIs. They inject the power of software into telecommunications helping some of the biggest brands in the world disrupt industries, create new and exciting products, and evolve how people and businesses communicate. Together with their customers, they're unlocking remarkable value, questioning the status quo, and helping people interact with technology and one another, oftentimes in ways they never dreamed possible.



LongDescription

Access Controls/Permissions

SMS Messaging

IVR/Voice Recognition

Voice Mail

API Design

Communication Management

Call Recording

Call Center Management

VoIP

Call Routing

Text to Speech

VoIP Connection

Audio/Video Conferencing

Voicemail Transcription

Chat Transcript

Unified Communications

Call Conferencing

Call Screening

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Knowledge Base Management

Chat/Messaging

Dashboard

Multiple Parties

Conferencing

Reporting/Analytics

Monitoring

Call Monitoring

SIP Trunking

Voice & messaging pricing:

FOR DEVELOPERS
Phone number (per line) – $0.35
Inbound calling (per minute) – $0.0055
Outbound calling (per minute) – $0.01
Inbound messaging (per message) – FREE
Outbound messaging (per message) – $0.005 

FOR ENTERPRISE
Contact for quote

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Bandwidth

Live Online

Webinars

Documentation

Videos

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. 


Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. 


The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. 


Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. 


The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.



Support Ticket Management

Real-Time Analytics

Call Tagging

Employee Management

Call Transfer

Online Voice Transmission

Quality Management

Surveys & Feedback

Multi-Channel Management

Text Analysis

Performance Management

Customizable Reports

Customer Segmentation

Real-Time Monitoring

Employee Reward Programs

Sentiment Analysis

Automatic Call Distribution

Agent Interface

Auto-Dialer

Blended Call Center

Lead Distribution

Knowledge Management

Multiple Scoring Models

Customer Database

Call Logging

Screen Recording

Integrations Management

Collaboration Tools

Automated Routing

On-Demand Recording

Call Disposition

Progressive Dialer

Data Import/Export

Call List Management

File Transfer

Process/Workflow Automation

Lead Generation

Self Service Portal

Call Queues

Recording

Customer Experience Management

Outbound Call Center

Lead Management

List Management

Multi-Channel Data Collection

FCC Compliance

Survey/Poll Management

Real Time Data

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Phone Key Input

Call Reporting

Multi-Channel Communication

Queue Management

KPI Monitoring

Social Media Integration

Real-Time Notifications

AI/Machine Learning

Multiple Scripts

Workflow Management

Predictive Dialer

Email Management

Campaign Specific Caller ID

Event Triggered Actions

Visual Analytics

Reporting & Statistics

Predictive Analytics

Data Visualization

Real-Time Chat

Customizable Templates

Interaction Tracking

Manual Dialer

FTC Compliance

Alerts/Escalation

Real Time Reporting

Chatbot

Power Dialer

Contact Database

Scheduled Recording

Trend Analysis

Mac OS

Web browser (OS agnostic)

Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.

Bandwidth vs Five9

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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