--- title: "Call Center Studio Software Reviews, Demo & Pricing - 2026" description: "Review of Call Center Studio Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/call-center/call-center-studio-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Call Center Studio Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/call-center-studio-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/call-center-studio-profile/alternatives/) # Call Center Studio Review Custom quote Free trial 1 plan Wondering if Call Center Studio is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Call Center Studio 4.5 [(47)](https://www.softwareadvice.com/call-center/call-center-studio-profile/reviews/) Pricing Pricing available upon request ### About Call Center Studio Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations. Our serverless infrastructure delivers scalability at its finest while making us the best-fit solution for remote working environments. With a serverless infrastructure also comes many advantages such as no bulky hardware to pay for, no maintenance fees to worry about, and no additional tech-support requirements. When you do end up needing technical support, Call Center Studio’s super responsive tech team is 24/7 at your call, minimizing downtime and ensuring business continuity. Our project teams are also at your service with profound know-how, consultancy, and industry best practices. Features like predictive dialer, automatic call distribution, skill-based routing and interactive voice response (IVR) offer better call management while the voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool. With voice recording, voice analytics, real-time monitoring, supreme built-in reporting capabilities, and a... simple yet comprehensive supervisor dashboard, you can monitor agents’ performance and operational quality while keeping track of metrics and KPIs. The solution allows users to create marketing campaigns for outbound calls using a call-scripting feature and to conduct automated agentless surveys to assess customer satisfaction. Call Center Studio also comes with built-in integrations with popular business tools such as Salesforce, Hubspot, Zoho, SAP, MS Dynamics, payment systems gateways, while providing steady and fast integrations with others due to its open API library. Wondering if Call Center Studio is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Call Center Studio User Interface ## Popular Call Center Studio Alternatives Main Product Call Center Studio 4.5 [(47)](https://www.softwareadvice.com/call-center/call-center-studio-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.72Value for money - 4.77Customer support - 4.53Functionality Pricing Available upon request Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(484)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(268)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.12Value for money - 4.04Customer support - 4.24Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1003)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/) 4.5 [(733)](https://www.softwareadvice.com/call-center/talkdesk-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.50Value for money - 4.56Customer support - 4.42Functionality Pricing Starting at $85.00 per month Get Price ## Call Center Studio Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Call Center Studio Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Call Center Studio Access Controls/Permissions Activity Dashboard Activity Tracking Agent Interface AI Copilot AI/Machine Learning Alerts/Notifications Answering Machine Detection API Archiving & Retention Auto-Dialer Automatic Call Distribution Automatic Outbound Dialer Autoresponders Batch Processing Blended Call Center Callback Scheduling Call Conferencing Call Disposition Caller ID Call List Management Call Logging Call Monitoring Call Queues Call Recording Call Reporting Call Routing Call Scheduling Call Screening Call Scripting Call Tagging Call Tracking Call Transcription Call Transfer Campaign Management Campaign Specific Caller ID Chatbot Chat/Messaging Computer Telephony Integration Conferencing Contact Database Contact Management Customer Database Customer Experience Management Customer History Customer Surveys Customizable Branding Customizable Fields Customizable Reports Dashboard Data Import/Export Data Security Document Storage Email Management Employee Coaching Tools Employee Management Employee Scheduling Employee Time Tracking Event Triggered Actions Feedback Management File Transfer For Call Centers FTC Compliance Inbound Call Center Integrations Management Interaction Tracking IVR KPI Monitoring Labor Forecasting List Management Live Chat Macros/Templated Responses Manual Dialer Mobile Access Monitoring Multi-Channel Communication Multi-Channel Management Multiple Scoring Models Multiple Scripts On-Demand Recording Online Voice Transmission Outbound Call Center Performance Management Performance Metrics Phone Key Input Power Dialer Predictive Dialer Preview Dialer Productivity Analysis Progressive Dialer Quality Management Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recording Reporting/Analytics Role-Based Permissions Scheduled Recording Search/Filter Self Service Portal Sentiment Analysis Service Level Agreement (SLA) Management Shared Contacts Single Sign On SIP Trunking SMS Messaging Social Media Integration Support Ticket Management Survey/Poll Management Tagging Template Management Text to Speech Third-Party Integrations Ticket Management Unified Communications Voice Customization Voice Mail Voicemail Transcription VoIP VoIP Connection Workflow Automation Workflow Management Workforce Management ## Call Center Studio Integrations Zendesk Explore Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Avaya Cloud Office Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review See all 17 integrations ## Call Center Studio User Reviews ## Call Center Studio customer ratings - Overall rating: 4.5/5 - Total reviews: 47 ### Rating distribution - 5 stars: 28 reviews (60%) - 4 stars: 15 reviews (32%) - 3 stars: 4 reviews (9%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.7/5 - Customer support: 4.8/5 - Functionality: 4.5/5 --- ### Call Center Studio Experience ( 4 years ) - Overall rating: 5/5 - Reviewer: Nazim S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very easy to use and economically inexpensive. I can get support very fast. #### Cons This software is under the minuscule. I've been fine for 4 years. #### Reasons for choosing Call Center Studio User support is very good. cheap and fast. The technical support team is very successful. very fast support. I don't have any problems. thanks. #### Reasons for switching to Call Center Studio Because it's easy and cheap. --- ### Best Affordable Cloud Call Center Platform - Overall rating: 5/5 - Reviewer: fatih boran b. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I started up my Technology Call Center at 2011, using Call Center Studio Platform. Those days there were no Cloud Call Center Software alternatives at all. I can easily say, I could not stand up, till then, if CCS was not there with me. The CAPEX cost of building up a call center was more than what I paid for CCS since 2011. So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing. We are like a family, most of them I know more than 9-10 years. They are available anytime anywhere, to help you perform preciously. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Flexibility, easy to setup, easy to integrate, easy to use. 99.999999 availability, no downtime yet recorded since 2011. #### Cons nothing at all :) the CCS meetups was once held in every month. Hope to see those days again :) #### Reasons for choosing Call Center Studio I can say, I never looked for other alternatives at all. Since I was always happy with the product and the service. --- ### Rocky and Unpredictable - Overall rating: 3/5 - Reviewer: Tamara Y. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can easily contact any client I want with an internet connection and a head set. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox. #### Cons So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time. --- ### My thoughts on call center - Overall rating: 5/5 - Reviewer: ahmet e. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Frankly, I do not comment on this question without using the application in detail. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion. #### Cons It is very bad situation that this software does not work on google chrome browser. --- ### Alotech is more than our business partner - Overall rating: 5/5 - Reviewer: Serdar Y. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its enjoyable to work with them. They are always solution oriented. They are calling us a weekly and hard work for to be better call center. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros usefull, language options, 24 hours support, they are constantly improving, system working nearly zero fault. #### Cons We dont have any like less. All is perfect with them since 5 years. --- ### Best In Mobility - Overall rating: 5/5 - Reviewer: Korhan M. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I used systems like Avaya, Cisco etc and Call Center Studio replaces all those old, hard-wired and complicated systems. Best thing is the mobility, you can take calls in a cafe, park or in your home without any hassle. All you need is internet and a mobile device or PC. #### Cons UI can be made better in UX principles. It's super easy by the way but with the help of recent design principles it will be much better. --- ### The best in the market - Overall rating: 5/5 - Reviewer: Çiğdem K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is the first cloud product I experienced. It is much more flexible than the desktop products. It is fast and almost everything is possible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use. Admin panel is user friendly as well. Support is awesome. Great reporting options also they manage to prepare customized reports. #### Cons Not crucial but an individual dashboard would be nice to have. --- ### IT manager - Overall rating: 5/5 - Reviewer: Ercan C. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros best userscreen and very simple to use, users quickly adapted... #### Cons to be simple :) , The usage could have been a little more detailed and comprehensive. #### Reasons for switching to Call Center Studio high price --- ### User friendly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is no complicate software. Because it is working on the cloud. Expert and professional company. #### Cons There is no anything I do not like. #### Vendor response Thank you very much! Replied May 2018 --- ### I think application transitions should be fluent. - Overall rating: 3/5 - Reviewer: Mehmet Ç. - Verified reviewer: Yes - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros - simple but needs to be improved. - very few errors are encountered. - It seems as if options menu should be. #### Cons - slow acceleration is required. - customer information is fully contained. - There are also errors in exporting report screen as excel. --- Showing 1 - 10 of 47 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/call-center-studio-profile/reviews/) ## Other Top Recommended Customer Service Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (255) Recently recommended **102** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18807) Recently recommended **63** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **11** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **9** times Stuck Between Options? 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