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Call Center Studio vs Google Meet

Call Center Studio vs Google Meet

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Overall Rating
4.5 (48)
Ease-of-Use
4.7 / 5
4.6 / 5
Value for Money
4.7 / 5
4.6 / 5
Customer Support
4.8 / 5
4.3 / 5
Functionality
4.5 / 5
4.3 / 5
Last Review Written
January 6, 2022
February 8, 2025
Pros/Cons
  • Pros

  • What I like best about this software is how simple it is to measure employee performance. It can also be used on mobile devices.İt is so important for pandemic.
  • One of the thing i like the most is the interactions we DO have with the person behind the phone, also is important to mention that being able to call this service 24/7 is awesome.
  • But the most good part is customer support. They are all friendly and helpful.
  • Cons

  • It is very bad situation that this software does not work on google chrome browser.
  • The connection problems really hinder my job and waste my time.
  • It can be confusing if you don't know what you are looking at.
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  • Pros

  • Its absolutely easy to use, setting up barley takes 10 minutes and you are good to go. What I really like is the natve implementation of the other google tools like the calendar.
  • I love using it so overall its a really great communication tool. I like how user friendly it is and very fast to use.
  • Overall I like the ease of functionality from switching between chatting to a video chat since we are working remotely it is nice to have that feature.
  • Cons

  • The one downside with this platform is the lack of additional features it has, compared to other videoconferencing tools.
  • Very bad experience i would add professional experience as i was an interview with a national Hungarian radio...We had so much problems before and during the interview.
  • There are issues with audio receiving etc. It is also oversimplified so it is also boring compared to it’s competitors such as messenger, imessage etc.
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Pricing Range
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$
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$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos