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Call Center Studio vs Talkdesk
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.7 / 5
Value for Money
4.7 / 5
4.5 / 5
Customer Support
4.8 / 5
4.6 / 5
Functionality
4.5 / 5
4.4 / 5
Last Review Written
January 6, 2022
March 25, 2025
Pros/Cons
Pros
- What I like best about this software is how simple it is to measure employee performance. It can also be used on mobile devices.İt is so important for pandemic.
- One of the thing i like the most is the interactions we DO have with the person behind the phone, also is important to mention that being able to call this service 24/7 is awesome.
- But the most good part is customer support. They are all friendly and helpful.
Cons
- It is very bad situation that this software does not work on google chrome browser.
- The connection problems really hinder my job and waste my time.
- It can be confusing if you don't know what you are looking at.
Pros
- Good integration with Zendesk. Custom reporting options are really amazing and can give great insights into the business.
- Talkdesk allows you to call people from all over the world with just one click. The overall quality of the calls is usually good and it's a reliable software.
- This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.
Cons
- The inability to add a call on the other line without it being a transfer, the inability to access settings while in a call, inability to add notes to a call while doing a warm transfer.
- I hate having to click more than I need to just to make a call, and it burdened me when I was trying to power down my list.
- When listening to recordings, the caller and agent voices go between 2 speakers on the headphones and its a bit irritating.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2025
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
