--- title: "Best Call Recording Software - 2026 Reviews & Pricing" description: "Find the best Call Recording Software for your organization. Compare top Call Recording Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/call-center/call-recording-comparison/" page_type: "subcategory" language: "en" --- [Home](https://www.softwareadvice.com/) / Call Recording Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Call Recording Software of 2026 Updated October 23, 2026 ## Call Recording FAQs Software Advice advisors had 15 conversations with buyers about Call Recording software between January 2025 and February 2026. These are the questions that came up most. - How do I choose the right Call Recording software for my business? When speaking with our advisors, buyers choose call recording software by focusing on reliable audio capture for quality assurance and easy access to call histories for review. Many buyers prioritize a system that fits their existing phone setup, supports cloud storage, and keeps recordings organized for training or compliance. A common challenge is making sure the software matches their budget and integrates with other business tools, without needing complex changes or new equipment. - What is the best Call Recording software for a small to mid-size business? The best call recording software for a small to mid-size business is one that can reliably record phone conversations and is easy for a small team to use. Buyers we've talked to often look for software that provides straightforward call capture for quality assurance and offers simple access to recordings without extra technical steps. Many buyers want a system that fits their budget and works with the phone setup they already use, minimizing the need for complex changes or new equipment. Integrations with other business tools are also a common must-have to streamline review and storage of call recordings. Answer based on 9 advisor calls - What should businesses watch out for when choosing Call Recording software? Advisor-call conversations show that most buyers for call recording tools are small businesses focused on recording phone conversations for quality assurance. Cloud and software-as-a-service (SaaS) deployment is the main option discussed, so teams should pay close attention to how cloud-based tools handle storage, access, and security of recorded calls before committing. Answer based on 13 advisor calls - What should I look for when comparing Call Recording software options? When comparing call recording software options, buyers frequently tell our advisors that the main priority is the ability to record audio of phone conversations for quality assurance. Some teams also look for systems that keep recordings organized and easy to retrieve for future review. Answer based on 13 advisor calls - How does Call Recording software handle its core workflows and key processes? During advisor calls, buyers most often ask about recording the audio of phone conversations for quality assurance. The software typically captures both inbound and outbound calls, then stores recordings in a searchable archive. Buyers frequently mention wanting to review these recordings to monitor staff performance and help with training. Answer based on 13 advisor calls - How much does Call Recording software cost? Most teams are quoted call recording tool pricing per user per month, with a median near $20 and a typical range from $16 to $22 in advisor calls. This per-user model is the most common structure buyers encounter. Answer based on 8 advisor calls - What features should Call Recording software include? Based on advisor calls, the feature buyers mention most often is the ability to record the audio of phone conversations for quality assurance needs. Recording calls helps users review and monitor interactions to meet training or compliance requirements. Answer based on 13 advisor calls - What is Call Recording software and what does it do? Call Recording software captures and stores audio from business phone conversations, letting organizations keep records of employee and customer interactions. A common theme in these conversations is that buyers use these recordings for quality assurance, training, and compliance purposes. The software often allows for full-time, random, or on-demand recording, and recordings can be saved, sorted, and retrieved as needed. Buyers frequently mention the need to access and review call histories from computers, especially in connection with call center or customer service operations. Answer based on 13 advisor calls On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Frequently Asked Questions 5. Related Software Filter products 239 results ### Compare Products Showing 1 - 25 of 239 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Zendesk Suite](/product/26892-Zendesk/) - Overall rating: 4.4/5 - Reviews: 4,094 - Starting price: $55.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a [Read more](/product/26892-Zendesk/) ##### What users love - Centralized multichannel support platform - Robust and flexible ticketing - Intuitive and user-friendly interface ##### To take in mind - Escalating costs and limited value - Clunky and limited email handling - Missing and complex feature set #### Features ##### Best rated features - Tagging: 5/5 - Batch Communications: 5/5 - Account Management: 5/5 - Configuration Management: 5/5 ##### Worst rated features - Widgets: 2.7/5 - Interactive Content: 3/5 - Account Alerts: 3/5 [See all features](/product/26892-Zendesk/#key-features) #### Pricing ##### Suite Team - Price: $55.00/month ##### Suite Growth - Price: $89.00/month ##### Suite Professional - Price: $115.00/month [See full pricing details](/product/26892-Zendesk/#pricing-and-plans) --- ### [Five9](/call-center/five9-profile/) - Overall rating: 4.2/5 - Reviews: 487 - Starting price: $119.00/month - Best for: Ease of use - Free trial: Not available - Free demo: Available #### Overview Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents [Read more](/call-center/five9-profile/) ##### What users love - User-friendly and accessible design - Responsive and helpful support team - Robust call center capabilities ##### To take in mind - Call handling and workflow issues - Frequent call drops and instability #### Features ##### Best rated features - Performance Metrics: 5/5 - Online Voice Transmission: 5/5 - Scheduled Recording: 5/5 - Lead Generation: 5/5 ##### Worst rated features - Quality Management: 1/5 - Progressive Dialer: 1/5 - Integrations Management: 1/5 [See all features](/call-center/five9-profile/#key-features) #### Pricing ##### Digital - Price: $119.00/month ##### Core - Price: $159.00/month ##### Premium - Price: Custom - Pricing available upon request [See full pricing details](/call-center/five9-profile/#pricing-and-plans) --- ### [Convin](/speech-analytics/convin-profile/) - Overall rating: 4.9/5 - Reviews: 232 - Starting price: ₹80.00/month - Best for: Performance Management - Free trial: Available - Free demo: Not available #### Overview Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic environments. With AI-powered real-time agent assistance, automated [Read more](/speech-analytics/convin-profile/) #### Features ##### Best rated features - Performance Management: 4.8/5 - Training Management: 4.8/5 [See all features](/speech-analytics/convin-profile/#key-features) #### Pricing ##### Basic - Price: ₹80.00/month [See full pricing details](/speech-analytics/convin-profile/#pricing-and-plans) --- ### [Ultatel Cloud Business Phone System](/screen-sharing/clarity-business-phone-system-profile/) - Overall rating: 4.7/5 - Reviews: 41 - Starting price: $18.00/month - Free trial: Available - Free demo: Not available #### Overview ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, [Read more](/screen-sharing/clarity-business-phone-system-profile/) #### Features ##### Best rated features - Call Transcription: 5/5 - Activity Dashboard: 5/5 - Call Conferencing: 5/5 - Two-Way Audio & Video: 5/5 ##### Worst rated features - Collaboration Tools: 3/5 - Communication Management: 3/5 - Online Voice Transmission: 3.4/5 [See all features](/screen-sharing/clarity-business-phone-system-profile/#key-features) #### Pricing ##### Essential - Price: $18.00/month - Ideal for: Teams & businesses needing reliable, high-quality calling with core AI insights like ##### Premium - Price: $24.00/month - Ideal for: Businesses seeking robust collaboration tools, deeper call intelligence through a broader ##### Ultimate - Price: $34.00/month - Ideal for: Organizations requiring the most advanced AI capabilities for comprehensive [See full pricing details](/screen-sharing/clarity-business-phone-system-profile/#pricing-and-plans) --- ### [Salesken](/crm/salesken-profile/) - Overall rating: 4.7/5 - Reviews: 22 - Starting price: $99.00/month - Free trial: Available - Free demo: Not available #### Overview Salesken is a cloud-based AI sales platform built for sales teams at small, mid-size, and large enterprises across industries such as finance, education, real estate, and [Read more](/crm/salesken-profile/) #### Features ##### Best rated features - Performance Metrics: 5/5 - Assessment Management: 5/5 - Archiving & Retention: 5/5 - Feedback Management: 5/5 ##### Worst rated features - Auto-Dialer: 4/5 [See all features](/crm/salesken-profile/#key-features) #### Pricing ##### Basic - Price: $99.00/month [See full pricing details](/crm/salesken-profile/#pricing-and-plans) --- ### [ChorusCX](/customer-experience/encore-workforce-optimization-profile/) - Overall rating: 5/5 - Reviews: 1 - Free trial: Not available - Free demo: Not available #### Overview ChorusCX Workforce Optimization is a cloud-based service designed to enhance employee performance and efficiency, delivering contact center analytical solutions that support [Read more](/customer-experience/encore-workforce-optimization-profile/) #### Features ##### Best rated features - Multi-Screen Recording: 5/5 - Audio Capture: 5/5 - Screen Capture: 5/5 - Backup and Recovery: 5/5 ##### Worst rated features - File Sharing: 4/5 - Annotations: 4/5 - Collaboration Tools: 4/5 [See all features](/customer-experience/encore-workforce-optimization-profile/#key-features) --- ### [Dialpad](/voip/dialpad-profile/) - Overall rating: 4.2/5 - Reviews: 572 - Starting price: $27.00/month - Best for: Ease of use - Free trial: Available - Free demo: Available #### Overview Dialpad is the AI-native platform for customer experience, built to connect conversations, intelligence, and action across the entire enterprise, not just add AI features onto a [Read more](/voip/dialpad-profile/) ##### What users love - Flexible business phone features - Intuitive and user-friendly design - Unified device connectivity options ##### To take in mind - Reliability and call handling issues - Slow and unresponsive assistance - Hidden fees and unclear costs #### Features ##### Best rated features - Call Conferencing: 5/5 - Manual Dialer: 5/5 - Call Queues: 5/5 - Recording: 5/5 ##### Worst rated features - Call Scheduling: 1/5 - AI/Machine Learning: 1/5 - Third-Party Integrations: 1/5 [See all features](/voip/dialpad-profile/#key-features) #### Pricing ##### Standard - Price: $27.00/month - For businesses with upto 10 users ##### Pro - Price: $35.00/month - For SMEs with upto 11-99 users ##### Enterprise - Price: Custom - Pricing available upon request - For enterprises with 100+ users [See full pricing details](/voip/dialpad-profile/#pricing-and-plans) --- ### [Gong](/call-center/gong-profile/) - Overall rating: 4.8/5 - Reviews: 561 - Best for: Mid-size businesses - Free trial: Not available - Free demo: Not available #### Overview Gong is a cloud-based revenue intelligence platform built for B2B go-to-market teams across technology, media, telecommunications, professional services, financial services, [Read more](/call-center/gong-profile/) ##### What users love - Collaborative call review tools - Driving sales team improvement - In-depth conversation breakdowns ##### To take in mind - Transcription accuracy limitations - Recording reliability and privacy issues #### Features ##### Best rated features - Data Visualization: 5/5 - Trend Analysis: 5/5 - Sales Automation: 5/5 - Sales Trend Analysis: 5/5 ##### Worst rated features - Sales Onboarding & Training: 1/5 - Call Scripting: 3/5 - Sales Pipeline Management: 3/5 [See all features](/call-center/gong-profile/#key-features) --- ### [Ringover](/voip/ringover-profile/) - Overall rating: 4.7/5 - Reviews: 893 - Starting price: $29.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more [Read more](/voip/ringover-profile/) ##### What users love - Comprehensive call tracking features - Intuitive and user-friendly interface - Responsive and helpful support team ##### To take in mind - Inconsistent audio and device issues - Occasional lag and slow response - Frequent connectivity interruptions #### Features ##### Best rated features - Call Scheduling: 5/5 - Contact Database: 5/5 - CRM: 5/5 - Electronic Signature: 5/5 ##### Worst rated features - Monitoring: 2.8/5 - Call Tagging: 3/5 [See all features](/voip/ringover-profile/#key-features) #### Pricing ##### Smart - Price: $29.00/month - This plan provides all-in-one calls, video & chat. ##### Power - Price: $54.00/month - This plan offers analytics, productivity and integrations. ##### Advanced - Price: $64.00/month [See full pricing details](/voip/ringover-profile/#pricing-and-plans) --- ### [DialedIn CCaaS](/call-center/chasedata-profile/) - Overall rating: 4.8/5 - Reviews: 338 - Starting price: $25.00/month - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and [Read more](/call-center/chasedata-profile/) #### Features ##### Best rated features - Agent Interface: 5/5 - Automated Routing: 5/5 - Data Management: 5/5 - Lead Qualification: 5/5 [See all features](/call-center/chasedata-profile/#key-features) --- ### [Phonexa](/marketing/phonexa-call-logic-profile/) - Overall rating: 5.0/5 - Reviews: 76 - Free trial: Not available - Free demo: Not available #### Overview Phonexa is an enterprise-grade tracking software for performance, affiliate and partner marketing. The Phonexa Suite is the underlying tech that carries through the consumer lead [Read more](/marketing/phonexa-call-logic-profile/) #### Features ##### Best rated features - List Management: 5/5 - Visitor Tracking: 5/5 - Recording: 5/5 - Conversion Rate Optimization: 5/5 ##### Worst rated features - API: 3/5 - Call Transcription: 4/5 [See all features](/marketing/phonexa-call-logic-profile/#key-features) --- ### [LiveAgent](/crm/liveagent-profile/) - Overall rating: 4.7/5 - Reviews: 1,789 - Starting price: $15.00/month - Best for: Live Chat - Free trial: Available - Free demo: Not available #### Overview LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, [Read more](/crm/liveagent-profile/) ##### What users love - Unified and efficient support - Real-time chat and integration - Intuitive and user-friendly design ##### To take in mind - Cumbersome email handling experience - Outdated and cluttered interface design - Limited mobile functionality and usability #### Features ##### Best rated features - Email Templates: 5/5 - Data Security: 5/5 - Real-Time Monitoring: 5/5 - Single Sign On: 4.9/5 ##### Worst rated features - Conversation Intelligence: 2.5/5 - Predictive Analytics: 3.3/5 - Language Detection: 3.8/5 - Mobile App: 3.8/5 [See all features](/crm/liveagent-profile/#key-features) #### Pricing ##### Small - Price: $15.00/month - $15 agent/month (billed annually) — $19 agent/month (billed monthly) ##### Medium - Price: $29.00/month - $29 agent/month (billed annually) — $35 agent/month (billed monthly) ##### Large - Price: $49.00/month - $49 agent/month (billed annually) — $59 agent/month (billed monthly) [See full pricing details](/crm/liveagent-profile/#pricing-and-plans) --- ### [PhoneBurner](/crm/phoneburner-profile/) - Overall rating: 4.8/5 - Reviews: 177 - Starting price: $165.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personalized outreach, and engage up to 4x more contacts in [Read more](/crm/phoneburner-profile/) #### Features ##### Best rated features - Email Marketing: 5/5 - Workflow Automation: 5/5 - Search/Filter: 5/5 - Performance Management: 5/5 ##### Worst rated features - Call Scripting: 2.3/5 [See all features](/crm/phoneburner-profile/#key-features) #### Pricing ##### Standard - Price: $165.00/month - The plan includes CRM solutions and an powerful dialer. ##### Professional - Price: $195.00/month - The plan includes all features from the standard plan with additional add-ons to help teams grow. ##### Premium - Price: $215.00/month - The plan includes all features from the standard and professional plans plus a dedicated inbound [See full pricing details](/crm/phoneburner-profile/#pricing-and-plans) --- ### [VICIdial](/call-center/vicidial-profile/) - Overall rating: 4.7/5 - Reviews: 266 - Starting price: $0.00/year - Best for: Features - Free trial: Available - Free demo: Not available #### Overview VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound [Read more](/call-center/vicidial-profile/) ##### What users love - Comprehensive call center solution - Strong community and support network - Efficient predictive dialing capabilities ##### To take in mind - Outdated and unfriendly interface design #### Features ##### Best rated features - Caller ID: 5/5 - Data Import/Export: 5/5 - Queue Management: 5/5 - IVR: 5/5 ##### Worst rated features - Real-Time Monitoring: 3/5 - Call Scheduling: 4/5 [See all features](/call-center/vicidial-profile/#key-features) #### Pricing ##### Hosted VICIdial - Price: $400.00/month - Our VICIhost hosting service for VICIdial, priced on a per-server basis ##### Free Open-Source Download - Price: $0.00/year - Free download of the VICIdial open-source software, no restrictions for use [See full pricing details](/call-center/vicidial-profile/#pricing-and-plans) --- ### [Squaretalk](/call-center/innitel-predictive-dialer-profile/) - Overall rating: 4.8/5 - Reviews: 133 - Starting price: $25.00/month - Best for: Customer support - Free trial: Not available - Free demo: Not available #### Overview Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and support teams the tools to boost efficiency and [Read more](/call-center/innitel-predictive-dialer-profile/) #### Features ##### Best rated features - Callback Scheduling: 5/5 - Automated Responses: 5/5 - On-Demand Recording: 5/5 - Virtual Call Center: 5/5 ##### Worst rated features - Call List Management: 3.8/5 - Dashboard: 4/5 [See all features](/call-center/innitel-predictive-dialer-profile/#key-features) --- ### [CTM](/voip/calltrackingmetrics-profile/) - Overall rating: 4.7/5 - Reviews: 159 - Starting price: $79.00/month - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organizations analyze campaign performance and customer [Read more](/voip/calltrackingmetrics-profile/) #### Features ##### Best rated features - Call Tagging: 5/5 - Campaign Scheduling: 5/5 - Performance Management: 5/5 - Data Security: 5/5 ##### Worst rated features - Multi-Touch Attribution: 2.8/5 - Call Scripting: 3/5 - File Transfer: 3/5 [See all features](/voip/calltrackingmetrics-profile/#key-features) --- ### [Clari](/crm/wingman-profile/) - Overall rating: 4.7/5 - Reviews: 314 - Starting price: $1,080.00/year - Best for: Features - Free trial: Available - Free demo: Not available #### Overview Clari is a revenue orchestration platform that helps enterprise B2B organizations in technology, manufacturing, professional services, and related industries manage their sales [Read more](/crm/wingman-profile/) ##### What users love - Flexible and searchable recordings - Actionable insights from calls - Optimized sales call management ##### To take in mind - Inconsistent transcription accuracy #### Features ##### Best rated features - Dashboard: 5/5 - Opportunity Management: 5/5 - Real-Time Analytics: 5/5 - Self Service Portal: 5/5 ##### Worst rated features - Customizable Reports: 3.3/5 - Task Management: 3.8/5 - Call Tracking: 4/5 [See all features](/crm/wingman-profile/#key-features) #### Pricing ##### Accelerator - Price: $1,080.00/year ##### Enterprise - Price: $1,320.00/year [See full pricing details](/crm/wingman-profile/#pricing-and-plans) --- ### [AVOXI](/voip/avoxi-profile/) - Overall rating: 4.8/5 - Reviews: 59 - Starting price: $0.00 - Free trial: Available - Free demo: Not available #### Overview AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Their platform is designed to enhance customer engagement and [Read more](/voip/avoxi-profile/) #### Features ##### Best rated features - Role-Based Permissions: 5/5 - Real-Time Reporting: 5/5 - Mobile Access: 5/5 - Call Reporting: 5/5 [See all features](/voip/avoxi-profile/#key-features) #### Pricing ##### Launch - Price: $0.00 - This is a free plan that starts at $0. ##### Contact - Price: $19.99 - Advanced analytic plan that starts at $19.99 per user. ##### Engaged Enterprise - Price: $39.99 - Management plan that starts at $39.99 per user. [See full pricing details](/voip/avoxi-profile/#pricing-and-plans) --- ### [Myphoner](/call-center/myphoner-profile/) - Overall rating: 4.7/5 - Reviews: 99 - Starting price: $0.00 - Free trial: Available - Free demo: Not available #### Overview Myphoner enables sales teams to easily manage their prospects with a simple to use cold outreach CRM, never has it been easier to follow up and drive leads. Whether you do cold [Read more](/call-center/myphoner-profile/) #### Features ##### Best rated features - Caller ID: 5/5 - Campaign Management: 5/5 - Computer Telephony Integration: 5/5 - Call Recording: 4.7/5 [See all features](/call-center/myphoner-profile/#key-features) #### Pricing ##### Free - Price: $0.00 - This plan is free forever. ##### Basic - Price: $19.00/month - The plan includes a 14-day free trial. ##### Plus - Price: $29.00/month - The plan includes a 14-day free trial. [See full pricing details](/call-center/myphoner-profile/#pricing-and-plans) --- ### [Patient Prism](/dental/patient-prism-profile/) - Overall rating: 5.0/5 - Reviews: 22 - Starting price: $99.00/month - Free trial: Not available - Free demo: Not available #### Overview Patient Prism is a call recording software designed to help dental practitioners analyze patients’ calls and identify revenue opportunities. The platform enables administrators to [Read more](/dental/patient-prism-profile/) #### Features ##### Best rated features - Appointment Management: 5/5 - Recording: 5/5 - Archiving & Retention: 5/5 - On-Demand Recording: 5/5 [See all features](/dental/patient-prism-profile/#key-features) --- ### [VirtualPBX](/digital-workplace/virtualpbx-profile/) - Overall rating: 4.7/5 - Reviews: 38 - Starting price: $15.00/month - Free trial: Available - Free demo: Not available #### Overview VirtualPBX gives you a complete business phone system for $15/user/month with every feature already included. No confusing plans. No feature gates. No surprises. Just smarter voice [Read more](/digital-workplace/virtualpbx-profile/) #### Features ##### Best rated features - Online Voice Transmission: 5/5 - Sentiment Analysis: 5/5 - Interaction Tracking: 5/5 - Softphone: 5/5 [See all features](/digital-workplace/virtualpbx-profile/#key-features) #### Pricing ##### Smarter Voice - Price: $15.00/month [See full pricing details](/digital-workplace/virtualpbx-profile/#pricing-and-plans) --- ### [Dialfire](/telemarketing/dialfire-profile/) - Overall rating: 4.8/5 - Reviews: 27 - Free trial: Available - Free demo: Not available #### Overview Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all inbound and outbound calling processes. It comes with [Read more](/telemarketing/dialfire-profile/) #### Features ##### Best rated features - Inbound Call Center: 5/5 - Call Whispering: 5/5 - Real-Time Reporting: 5/5 - Progressive Dialer: 5/5 [See all features](/telemarketing/dialfire-profile/#key-features) #### Pricing ##### Custom - Price: Custom - Pricing available upon request [See full pricing details](/telemarketing/dialfire-profile/#pricing-and-plans) --- ### [TalkChief](/call-center/talkchief-profile/) - Overall rating: 4.9/5 - Reviews: 18 - Starting price: $8.00/month - Free trial: Available - Free demo: Not available #### Overview TalkChief isn't just a business phone system; it's your partner in enhancing communication for call centers, startups, enterprises, and nonprofits. Designed to simplify [Read more](/call-center/talkchief-profile/) #### Features ##### Best rated features - Softphone: 5/5 - Call Conferencing: 5/5 - Employee Activity Monitoring: 5/5 - Multi-Channel Management: 5/5 [See all features](/call-center/talkchief-profile/#key-features) #### Pricing ##### Essential - Price: $8.00/month - All what your startup need to start making calls ##### Growth - Price: $13.00/month - A flexible voice solution that fits modern business needs ##### Professional - Price: $17.00 - Advanced solution to boost productivity and performance [See full pricing details](/call-center/talkchief-profile/#pricing-and-plans) --- ### [Honeit](/hr/honeit-profile/) - Overall rating: 4.8/5 - Reviews: 35 - Starting price: $9.00/month - Free trial: Available - Free demo: Not available #### Overview Honeit is a cloud-based interview collaboration and talent intelligence platform designed to help businesses engage, screen, schedule, and assess candidates using real-time [Read more](/hr/honeit-profile/) #### Features ##### Best rated features - Recording: 5/5 - Customizable Branding: 5/5 - On-Demand Recording: 5/5 - Multi-Channel Communication: 5/5 ##### Worst rated features - Collaboration Tools: 3/5 - Mobile Access: 3.5/5 [See all features](/hr/honeit-profile/#key-features) #### Pricing ##### Lite - Price: $9.00/month - honeit.com/pricing/ ##### Pro Plan - Price: $99.00/month - honeit.com/pricing/ ##### Enterprise - Price: Custom - Pricing available upon request - honeit.com/pricing/ [See full pricing details](/hr/honeit-profile/#pricing-and-plans) --- ### [Monster VoIP](/voip/monster-voip-profile/) - Overall rating: 4.7/5 - Reviews: 44 - Starting price: $27.00/month - Free trial: Available - Free demo: Not available #### Overview Monster VoIP is a Unified Communications as a Service (UCaaS) solution that helps voice-over-internet-protocol (VoIP) providers streamline client interactions by leveraging various [Read more](/voip/monster-voip-profile/) #### Features ##### Best rated features - Access Controls/Permissions: 5/5 - VoIP Connection: 5/5 - Call Recording: 5/5 - Archiving & Retention: 5/5 ##### Worst rated features - Alerts/Notifications: 4/5 - Online Voice Transmission: 4/5 [See all features](/voip/monster-voip-profile/#key-features) #### Pricing ##### Basic - Price: $27.00/month - The plan is also available on a yearly basis. [See full pricing details](/voip/monster-voip-profile/#pricing-and-plans) --- 1 [2](https://www.softwareadvice.com/call-center/call-recording-comparison/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/call-center/call-recording-comparison/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/call-center/call-recording-comparison/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/call-center/call-recording-comparison/?__ai_markdown=true&page=5) ... [10](https://www.softwareadvice.com/call-center/call-recording-comparison/?__ai_markdown=true&page=10) ## Popular Comparisons [ LiveAgent vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[ Ringover vs RingEX ](https://www.softwareadvice.com/call-center/office-profile/vs/ringover/)[ Gong vs Fathom ](https://www.softwareadvice.com/compare/75783-gong/vs/423207-Fathom/)[ Five9 vs Talkdesk ](https://www.softwareadvice.com/call-center/five9-profile/vs/talkdesk/)[ Aircall vs CallHippo ](https://www.softwareadvice.com/call-center/aircall-profile/vs/callhippo/)[ 3CX vs GoTo Connect ](https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/4936-3cx-phone-system/) ## Your Guide to Top Call Recording Software, July 2025 Software Advice uses reviews from real software users to highlight the top-rated Call Recording products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [800.com](https://www.softwareadvice.com/voip/800-com-profile/) - [8x8 Work](https://www.softwareadvice.com/voip/8x8-x-series-profile/) - [Acefone](https://www.softwareadvice.com/cloud-communication/acefone-profile/) - [Calabrio ONE](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/) - [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/) - [CallTrackingMetrics](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) - [Convirza](https://www.softwareadvice.com/call-center/convirza-profile/) - [CXone Mpower](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) - [Five9](https://www.softwareadvice.com/call-center/five9-profile/) - [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) - [Gong.io](https://www.softwareadvice.com/call-center/gong-profile/) - [HoduCC](https://www.softwareadvice.com/call-center/hoducc-profile/) - [Kixie PowerCall](https://www.softwareadvice.com/call-center/kixie-powercall-profile/) - [Liine](https://www.softwareadvice.com/medical/liine-profile/) - [Phonexa](https://www.softwareadvice.com/marketing/phonexa-call-logic-profile/) - [RingByName](https://www.softwareadvice.com/call-center/ringbyname-profile/) - [RingEX](https://www.softwareadvice.com/call-center/office-profile/) - [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) - [Rinkel](https://www.softwareadvice.com/cloud-communication/rinkel-profile/) - [SalesLoft](https://www.softwareadvice.com/crm/salesloft-profile/) - [Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/) - [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/) - [TCN](https://www.softwareadvice.com/call-center/tcn-profile/) - [VXT](https://www.softwareadvice.com/call-center/vxt-profile/) - [Weave](https://www.softwareadvice.com/product/158992-Weave/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. In order to attract and retain customers, businesses need to make sure that they’re following best practices in customer interactions. If these interactions take place over the phone, call recording needs to be in place for adequate quality control. While call recording is nearly universal in contact centers, there are a number of ways to implement it ranging from server-based to cloud-based strategies. Moreover, some solutions offer advanced options for businesses with specialized needs and businesses in specific industries. We’ll take a look at the available options to help you decide on the right software to support your business’s call recording needs. Here’s what we’ll cover: [What Is Call Recording Software?](#WhatIsCallRecordingSoftware) [Common Types of Call Recording Software](#CommonTypesofCallRecordingSoftware) [Common Functionality of Call Recording Software](#CommonFunctionalityofCallRecordingSoftware) [What Type of Buyer Are You?](#WhatTypeofBuyerAreYou) ## What Is Call Recording Software? Call recording software captures digital audio recordings of telephone conversations over a Voice over IP (VoIP) or public switched telephone network (PTSN). Many solutions employ packet-sniffing technology to detect audio calls and automatically record them. The software packages and stores the digital audio file so it can be played back and analyzed. This analysis can be done for any number of reasons, including training and quality assurance. Quality assurance teams or departments often also implement similar but separate call monitoring solutions, which allow them to listen in on live calls as they're happening. Call _recording_ software, on the other hand, differs in that it also facilitates the recording of calls to listen to after the call has happened. Call monitoring is almost exclusively about ensuring agents are providing a good customer experience, and is generally used alongside other quality assurance tactics like training programs and one-on-one agent coaching. Call recording is often used for a similar purpose, but may also be used for such purposes as record keeping and compliance. ## Common Types of Call Recording Software As we’ve mentioned, call recording can be implemented in a variety of different ways. Your implementation strategy should be guided by the volume of calls you need to record as well as the ways in which you want to initiate call recording. Some businesses need on-demand, employee-initiated call recording. This allows agents to record problem calls in the moment, and other business users can use call recording for storing important conversations (meetings, interviews etc.). Generally, however, call centers need to record either a statistically significant sampling of their calls, or all of their calls. This kind of call recording requires specialized solutions for contact centers. There are three basic types of systems that offer different levels of call recording capabilities: - **Standard office phone** [(PBX)](https://www.softwareadvice.com/voip/) **system:** PBX systems generally incorporate user-initiated call recording as a feature. Users can initiate call recording from software clients installed on their laptops and mobile devices or from their desk phones. Typically, this form of call recording only works for businesses with ad hoc recording needs. Call recordings are stored in various locations with this deployment model. Some systems dump recordings directly from IP phones to external hard drives or USB flash drives, whereas others store them on cloud servers accessed by users. This haphazard approach to storing recordings won’t work for contact centers that need to record and store all calls. If you’re only interested in user-initiated call recording, please reference our listing of [PBX systems](https://www.softwareadvice.com/voip/). - **Best-of-breed solution:** There are many "best of breed" or standalone call recording systems on the market. These systems identify and intercept phone call data that passes through the network. They then record, package and store the audio on a cloud server or a server located on your business’s premises. Some best-of-breed options are hardware-based, and generally require the deployment of a special device between your PBX system and network switch(es). Increasingly, cloud-based solutions are also hitting the market. Best-of-breed options support recording of a random sampling of calls or all calls, but may not support user-initiated call recording. Moreover, they don’t typically support recording of interactions that take place in other media (e.g., SMS text, web chat, email etc.). - [Call center software solution](https://www.softwareadvice.com/call-center/)**:** Call center systems are specialized phone and multimedia systems designed for the needs of both inbound and outbound contact centers. In addition to phone calls, contact center systems enable agents to interact via channels such as email, SMS text, instant messaging, web chat etc. Typically, contact center systems support _both_ agent-initiated call recording and automated recording of all calls. Contact center systems can also record interactions that take place in other media, and can even record the actions that agents take in software applications for interactions that are primarily guided by software. Moreover, contact center systems include advanced quality management modules that offer capabilities such as speech and text analytics. These forms of analytics determine customers’ feelings about interactions by analyzing keywords and tones (in the case of spoken interactions). With quality management, it’s possible to evaluate 100 percent of your calls. ## Common Functionality of Call Recording Software | Feature | Description | | --- | --- | | On-demand call recording | Employees can initiate recording, as opposed to the system automatically selecting calls to record. | | Call recording rules | Supervisors can set rules for which calls to record based on agent, caller ID info, extension etc. | | Remote monitoring | Enables users to listen to live calls for quality assurance without disturbing the conversation. | | Pause and resume live recordings | Lets agents pause a recording during the conversation (for example, if they have to put the client on hold to complete a task). | | Online dashboard | Provides details on a collection of recordings, including: date, time, length of recording and any other data fields assigned to the file. Many systems can filter recordings by category and subcategory. | | Speech and text analytics | Speech analytics enables the automated scoring and categorization of calls via analysis of callers’ vocal tones (frustrated, happy etc.) and keywords in the conversation. Text analytics allows for categorization of text-based interactions (emails, web chats etc.) via detection of keywords. These features are typically found in the quality management modules of advanced call center systems. | | Desktop analytics | Allows for the recording and analysis of agent interactions that take place in software applications. Supervisors define a workflow for using the application (e.g. a standard sequence of selections in a CRM system as agents move through the call), and can then track agents’ behaviors in the application and the time they spend using it. | | Encryption and masking features for PCI Compliance | Contact centers that deal with payment card data will generally need to avoid storing this data after processing to ensure compliance with Payment Card Industry (PCI) standards. Speech analytics can be used to detect payment card information in audio files, and text analytics as well as other methods can be used to analyze textual data. Sensitive information in textual data can then be encrypted or deleted, and white noise can be added to recordings in places where callers provide sensitive information. | | Quality management | Quality management modules are found in call center suites, and some vendors also sell them on a standalone basis. They typically include call recording in addition to advanced features like speech and text analytics. These modules also supported templated evaluation forms to enable systematic manual evaluation of calls by supervisors, and push metrics from these evaluations to agent dashboards. | --- ## What Type of Buyer Are You? Now that you know your call recording software options, you can determine which system is best for you. ### Call Recording Solutions To get a bit more specific: - Businesses that only need on-demand recording should go with a PBX system. - Contact centers that primarily operate via phone interactions should look into best-of-breed solutions, especially if they’re not looking to replace all of their software and hardware infrastructure. - Contact centers that emphasize coaching and training should look into systems with quality management modules or standalone quality management solutions in order to integrate these activities with the evaluation of call recordings. - Multimedia contact centers will need a full contact center suite with speech and text analytics, since basic call recording solutions don’t record interactions over channels such as email. - Contact centers in which agents heavily use applications such as CRM applications should look into desktop analytics to supplement call recording, as otherwise supervisors won’t get insights into how agents are interacting with the CRM system, only the customer. - Contact centers that deal with payment card information will need a solution that supports encryption and/or masking of this information, and they may need speech or text analytics as well in order to detect payment card information in recorded interactions. Regardless of which solution you choose, call recording capabilities can provide invaluable insights into the quality of the interactions your contact center handles and the performance of your agents. This explains why call recording software is the top user-requested feature for call center software buyers that have contacted us. It’s also one of the top six user-requested features for VoIP buyers we’ve interacted with who are looking for a new solution. ### Related Call Recording Software - [Call Accounting Software](https://www.softwareadvice.com/call-accounting/) - [Call Center Software](https://www.softwareadvice.com/call-center/) - [Contact Center Quality Assurance Software](https://www.softwareadvice.com/quality-assurance/) - [IVR Software](https://www.softwareadvice.com/call-center/ivr-system-comparison/) - [Telecom Expense Management Software](https://www.softwareadvice.com/telecom-expense-management/) - [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) - [Wireless Expense Management Software](https://www.softwareadvice.com/wireless-expense-management/)