About CallFire


CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. The main functions of the app include text messaging, voice broadcasting, cloud call center, IVR, call tracking and a developer API. It provides calling agents with customer history and keeps notes in one interface by integrating Excel and CRM spreadsheets in the cloud. It supports unlimited call transferring and provides real-time reporting options.

CallFire also let users record calls, add customized scripts and play pre-recorded voicemail messages for customers. Through its voice broadcast and text messaging feature this application gives agents the flexibility to update information, send important alerts, notify customers, promote services and track the progress of employees.

CallFire also provides IVR system service which helps to set up surveys and appointment reminders, make payments and create polls for outbound and inbound purposes. Other IVR features include phone surveys, call routing, call recording, auto-attendant, results tracking and analytics.



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Supported Operating System(s):

Windows 10

19 Reviews of CallFire

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(13)

4 stars

(5)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-19 of 19 reviews

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October 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2018

Callfire Review

It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

Pros

I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip, area code or postal code like rest of the dialer requires necessarily in order to get the calling list uploaded on the software. The call connectivity is excellent and i never have experienced a call drop or breakage call echo while dialing, (Provided sufficient internet bandwidth). They have got exiting upgraded features like messaging from a smart phone app. Call broadcasting and even you can track your call records as well. IVR (interactive voice responses) lets you set us inbound caller messages, product details, help center escalations till the time the caller is being answered by the next available agent. We also can make conference calls as well as call routing from this software. Also we can configure as many agents as we want on this dialer. We also can rely on the superior customer service as they are always available to help us with any technical issues.

Cons

Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement.

December 2016

Don from United Labor Agency

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

December 2016

Excellent for managing multiple call campaigns

The non-profit agency that I work for has been using the Callfire Cloud Call Center for over 5 years now as a tool to better manage our customer service outreach. The software allows us to easily create small targeted calling campaigns for individual staff or a large multi-user campaign for customer service follow-up with our entire customer base. The metrics that the software provides allow us to track staff productivity during calls, see good versus bad phone numbers, a number of live answers, etc. The data/question screen allows for customized Q&A that operators can fill in while on a call and which can be exported to Excel for data mining later. One major complaint is when trying to export the data. Not sure if this is due to the size of the campaigns, internet connection, the software itself, or what but it can often take several clicks of the export/download option over many minutes (I've seen it take anywhere from 3 minutes which is reasonable to one time when I spent over 20 minutes trying to open a campaign and export/download the results). This issue we have witnessed on multiple occasions over the years so it's not an isolated incident but again, tough to truly track down what the problem is. Customer Service, however, has been great in trying to help us on the occasions when we needed info but could not get it from the system.

Pros

Versatile, fairly easy to use, easy to customize.

Cons

Sometimes tough to export data.

February 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Use it all the time for my business

great software!

Pros

I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button

Cons

I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes

May 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Easy to use and feature rich, we've grown to absolutely love it.

Pros

The UI is easy to navigate and all major features are clearly accessible from nearly anywhere. The reports are also powerful so we've been able to track & update metrics, increasing our overall productivity quite quickly.

Cons

Initially we were concerned the features may not be that beneficial to us but once we began to see an increase in revenue due to sending out discounts & promotions, along updates and notifications so easily, we were very pleased.

November 2017

Carlos from artos consulting

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Great software for a great price

Pros

Easy to setup and easy to use. Lots of great data points, post campaigns, and great reports. Online login and setup is great when working remotely.

Cons

User interface can be a little tricky at first but once you get the hang of it, works well. Customer support is great but a little inconsistent at times.

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

Easy to use

Pros

CallFire's Cloud Call Center is an easy to use phone banking tool to use. You can set up scripts, questions/responses, transfers, pre-recorded answering machine messages, etc.

Cons

Two main things: (1) I've noticed reporting from the Cloud Call Center can be buggy. Calls show as Live Answer when they were actually Answering Machine drops, for instance. (2) Apparently CallFire has deprioritized this tool, so they no longer officially support it. We've had accounts for years so we are grandfathered in, but this is problematic to me for our future use.

July 2017

Amy from Stand for Children

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Cheap, easy phone banking

It allows us to do so much of our external outreach -- phone banking, texting, robo calls, and more!

Pros

This is the most cost-effective way we've found to do our online phone banking. It has a lot of customizable options in set up, and we can easily set up a campaign to gather information.

Cons

I'd prefer my agents/callers to not have to sign up for an account when they join a calling campaign. It results in unwanted marketing emails to people who aren't potential customers.

November 2018

Ashley from Real Estate

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Call Fire Review

The customer service team was great! They helped me figure out the kinks and gave me tips on converting my pre-recorded messages to a file that could up load and it was no headache at all!

Pros

This system does it all. Does the mass text messaging , mass voicemail and its simple to use!

Cons

The only thing I didn't like was that the voicemail that was sent IF the person picks up the phone and it was supposed to go to their voicemail then it just hangs up on them. I think that if they answer it should at least have the recording to hear. Or bypass the answer option and show up in their voicemail box if at all possible.

December 2018

Amber from Earth Girl Hosting

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

December 2018

CallFire is an Effective & Affordable Solution

I was in a pinch with my billing admin out of the office for a long time, so I needed a solution to let clients know if their invoice was overdue. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. It's been great for recouping late payments in my small business.

Pros

- The voices for type-to-speech are pleasant, easy to understand
- It's really affordable
- The interface makes it easy to set up
- Live transfer is extremely useful

Cons

- I wish it had the ability to edit the text of a recording, or at least view the words being spoken so they can be copied to another response. It's a bit cumbersone to have to retype for small changes.

March 2018

Pamela from Simplify Bizness

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Callfire auto dialer reduces the time when we placing calls to our client's customers.

Pros

Callfire integrates with our CRM system. Therefore we can enter notes directly in the system. It is easy to use and the customer service is great.

Cons

There is nothing that we don't like about this software. Callfire meets everything we need in an auto dialer.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2018

Great and effective tool!

An excellent product at a reasonable price.

Pros

Easy to use, productive and an efficient software. I use CallFire for all of my outgoing calls. A trustworthy product.

Cons

None. I did not come across any drawbacks.

May 2018

Kyna from Holder Construction

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

Great thus far!

It is very user friendly.

Pros

This software has allowed my business to grow substantially. They make it very easy to use and you also do not have to sign up for a monthly subscription

Cons

I do not like the fact that you cannot see your past text sent out to your clients. That would help me be able to respond to other messages.

January 2018

Dave from Red5 Marketing, LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2018

Great tool for VOIP

Great for getting VOIP numbers!

Pros

We've gotten several numbers for our lead generation busin