--- title: "CallHippo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CallHippo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CallHippo is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/callhippo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/) / CallHippo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/callhippo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/callhippo-profile/alternatives/) # CallHippo User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 691 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 446 reviews (65%) - 4 stars: 160 reviews (23%) - 3 stars: 35 reviews (5%) - 2 stars: 11 reviews (2%) - 1 star: 39 reviews (6%) ### Most mentioned pros - The call quality is reliable, the interface is intuitive, and it offers all the essential features like call recording, analytics, and integrations in one place. - The platform provided an efficient and reliable solution for managing business communications, making it easier to handle calls, monitor team performance, and improve customer interactions. - The CallHippo dialer is intuitive, and features like Call Scribe and Team Call Cascading add great value to our workflow. ### Most mentioned cons - The team tried to solve the problem but they give you a meeting time of 30 mins but they wait there just for 10 mins if you dont come in they leave. - Calls frequently fail to connect, and incoming calls often do not come through at all. - The only issue with CallHippo is that the SMS Registration is a very lengthy process, and even after that, there is only 100 SMS ## CallHippo customer reviews Showing reviews 1-25 of 691 (page 1). ### Best Customer Support - Minor Integration Issues - Overall rating: 5/5 - Reviewer: Mohammad Ishaque S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Great support team, solid features, minor technical glitches but overall very satisfied with service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent customer support and easy CRM integration. Very responsive team and reliable call quality. #### Cons The ability to use normal Gmail has been removed which i don't like ,Gmail integration was removed and occasional call quality issues during peak hours. --- ### love using the call hippo - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered atisfactory experience till now, no call connectivity issues observed, improved connectivity due to validCallHippo is considered reasonable and affordable compared to other tools. It is recommended as a quick and easy marketing and sales tool.nothing much to dislike display numbers. ... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros good connectivity and easy to use Satisfactory experience till now, no call connectivity issues observed, improved connectivity due to valid display numbers. ... #### Cons CallHippo is considered reasonable and affordable compared to other tools. It is recommended as a quick and easy marketing and sales tool.nothing much to dislike #### Reasons for switching to CallHippo 8 X 8 was bit expensive so switched to call hippo --- ### Call Hippo is very easy to use - Overall rating: 4/5 - Reviewer: Dhiraj T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered - Great experience with them, have been using this for many years now. will continue using it. Make sure to keep developing the services as per customer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - User friendly UI - customer service- call tracking- voice recording #### Cons - adding multiple users- call forwarding- eco in voice --- ### The best VOIP company I've tried - Overall rating: 5/5 - Reviewer: Vanessa B. - Verified reviewer: Yes - Industry: International Affairs - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is by far the best VOIP company out of all the ones I’ve reached out to. First of all, the big ones like Microsoft and Google don’t even respond to pre-sale inquiries, so you can’t know if their services will match your needs. With CallHippo, I was able to chat and then have a call with a rep who answered all my questions ahead of time. Second, they are the best VOIP company I found for businesses outside of the USA and with international call needs. Some of the American companies don’t even let you set up an account with them unless you have a physical presence over there. And the calling rates for international are much cheaper on CallHippo. Also, they have a really significant discount if you pay yearly. Third, they have a free trial period of 10 days, which allows you to test almost all the functions of their service before you start paying. At first, I was a little bit put back because I emailed their sales address with questions, and didn’t receive an answer for a couple days. However, I then forwarded my request to the support email address, and got an answer within a few hours. I have since asked them many many questions regarding how to set my account up the way I wanted to, and have always received a comprehensive and helpful answer within a few hours, even during weekends. Fourth, I’ve read other reviews complaining about the quality of the sound on calls. On all the test calls that I’ve made so far, the quality of the call was fine, except on one, but because my father was test-calling me from Barbados where he was on vacation, so I think it was a problem on his end. In short, I’m really happy I chose CallHippo and have now upgraded to the starter plan before the end of the trial period. I recommend anyone give them a try. ;-) #### Cons A little pushy about leaving reviews, but I get it. #### Reasons for choosing CallHippo Cheaper and with more options, especially for International needs. --- ### CallHippo Review - Overall rating: 5/5 - Reviewer: Aryan C. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered It is a great option for international calls, and the experience has been great, and also the admin overview is great to #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using CallHippo for a while now. It has a great User interface, and the voice quality of the call is great #### Cons The only issue with CallHippo is that the SMS Registration is a very lengthy process, and even after that, there is only 100 SMS #### Reasons for choosing CallHippo They reached out to me and they were quick to response --- ### CallHippo Review: App and Support Team - Overall rating: 5/5 - Reviewer: Leandro M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It's been great so far, i love the app's friendly layout and the functionalities. My team is also having fun, it's a lot better than Skype already! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The app itself is great, but the support team really makes it worth. They are always responsive, fast and willing to help out and answer all questions that we might have, Thank you [sensitive content hidden] #### Cons This is not really a con, but in my Demo meeting i had explained that i would need to port in 2 numbers and that there would be no extra cost for it, but turns out it will and it's a bit sketchy to port our UK number. But this does not affect my real experience with the app. #### Reasons for choosing CallHippo I felt like the support team was faster in helping me out, the Demo was easier to schedule, the price was better and the layout was better than the other ones. #### Reasons for switching to CallHippo Skype is shutting down soon so we needed a replacement that could do what we need and be a better software than Skype. --- ### CallHippo Review - Overall rating: 5/5 - Reviewer: Karl B. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It was frustrating at first as I am new to this, and since I was using a simpler services before. But with the help of the tech people, I was able to understand CallHippo. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like is the fast communication and quick replies to my needs and questions which other services didn't provide. #### Cons I like everything in CallHippo and all their services especially the conference call feature. #### Reasons for choosing CallHippo Because of their bad customer service and not easy to understand feautrues. #### Reasons for switching to CallHippo Microsoft decided to retire this product. --- ### Experience with CallHippo - Overall rating: 4/5 - Reviewer: Wael Z. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It was easy to set up a toll free number which looks very professional and accessible from all devices #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy sign up online - the fact that you can have a toll free 800 numbers was very convenient. #### Cons Features restrictions on basic plan- I suggest to review some features on the beginner plan and make it less complicated to chose a plan #### Reasons for choosing CallHippo Toll free as far as I remember was not available by all vendors --- ### CallHippo exceeded expectations. - Overall rating: 5/5 - Reviewer: Diane W. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered CallHippo have been interactive in customer service. I had many enquiries during the set up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros customer service and connectivity. When I was confused, the staff always replied back to my queries #### Cons the price. Its expensive for me. The value is good though #### Reasons for switching to CallHippo skype retired and I was recommended callhippo by a colleague --- ### ONE OF THE BEST DIALING PLATFORM I HAVE USED - Overall rating: 5/5 - Reviewer: LESTER I. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I use the platform to do my daily task and I am able to make important calls on behalf of the company I work for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it was to use for what it was designed for. #### Cons I have yet to find something I do not like about CallHippo. #### Reasons for switching to CallHippo BETTER AND CHEAPER I had to switch after 3 years. --- ### Recommended - Overall rating: 5/5 - Reviewer: Arsalan A. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I am a new user so not much to say but overall, I am satisfied with CallHippo. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The service CallHippo has, it's easy to choose a number of any country of my liking and start calling. Connectivity is quick. Desktop app, short and sweet. All the other services they have. #### Cons Rates are high. Payment method is not quick. Takes a day to update. #### Reasons for switching to CallHippo Skype is no longer providing VOIP services in India, they discontinued US phone number and calling services in India. --- ### Thumbs Up for Support - Overall rating: 5/5 - Reviewer: Rahul C. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent Support team who goes beyond to help their customers. Appreciate your excellence and diligence #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Support was very helpful, we have been having issues with our services not working but the team helped to resolve the issue by taking pro active steps. Thank you #### Cons Dialer Mobile app can be more intuitive in terms of UI/UX and performance. The reminder system should be built into the billing 15 days, 7 days, and 1 day before expiration of any plan (currently its only built in for 15 days) --- ### Great Calling Tool with High Budget Flexibility - Overall rating: 4/5 - Reviewer: Laxman G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered The calling quality and budget are great. However, the chatbot could be improved by adding a direct handoff to a live agent if it can't resolve a query. This would ensure much faster resolutions for users. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Call hippo, is a very great tool for you're tailored budget outreach. It allows you to get plan according to the needs and pay for only services you wanna use, Great work team Call Hippo! #### Cons Noticed a bug: the pricing doesn’t update dynamically when adding seats without a page refresh. Also, updating the old school rectangular UI to a modern, rounded design would greatly improve the user experience. Hope the team can look into this! --- ### Great customer support - Overall rating: 5/5 - Reviewer: sean w. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Great experience with their customer support. Prompt and thorough support when I needed it. Happy customer #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been a customer for a number of years and had a minor problem with the system. [sensitive content hidden] from customer care was very diligent and effective at fixing it which is refreshing in an age where the quality of customer care is declining in my companies #### Cons I have nothing bad to say about CallHippo. I never have issues with their platform but I also don't use it heavily --- ### Reliable Communication Tool for Global and Local Coordination - Overall rating: 5/5 - Reviewer: Les L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with CallHippo has been great. I’ve been using it for 11 months now, primarily for communication with our sourcing team and Australian suppliers, as well as Australian construction workers. The platform has proven to be a reliable tool for managing both local and international calls. Its ease of use, seamless integration, and flexibility have significantly improved our team’s communication. I appreciate how efficiently it allows us to stay connected and coordinate across different regions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really appreciate the user-friendly interface and the ease of managing call forwarding and team collaboration. The platform is intuitive and makes managing communications much more efficient. Additionally, I was impressed by the responsiveness and helpfulness of the support team in resolving issues quickly. The ability to customize features according to our needs has been a great benefit for our business operations. #### Cons While CallHippo provides great functionality, there were a few challenges with OTP delivery during account management, which caused some delays. Additionally, some features could be more customizable, particularly in terms of advanced reporting and analytics. It would be helpful to have more detailed settings or flexibility in these areas. --- ### CallHippo User Review - Overall rating: 5/5 - Reviewer: Sandeep S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Satisfactory experience till now, no call connectivity issues observed, improved connectivity due to valid display numbers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, useful call details displayed, A/B calling options, quick reporting, agent dashboard views. #### Cons There have been no hiccups on call quality and connectivity. The app integrates easily and works as required. #### Reasons for switching to CallHippo Ease of connectivity, better DID numbers. --- ### Call Hippo - Overall rating: 5/5 - Reviewer: Sharon Mylene B. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good Service and the customer service Representative is very attentive and helpful #### Cons There is nothing that I don't like about CallHippo --- ### Awful customer service, will try to squeeze every last penny out of you. - Overall rating: 1/5 - Reviewer: Ron R. - Verified reviewer: Yes - Industry: Computer Games - Company size: 201-500 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There is nothing to say here, so I'll just repeat it over and over. #### Cons Very disappointing experience with CallHippo. The representative made promises that were not delivered and later tried to upsell and squeeze more money for basic functionality that should have been included from the start. The service is unreliable, and communication is unclear. Would not recommend. --- ### Excellent virtual phone service - Overall rating: 5/5 - Reviewer: Fabrice T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I needed a virtual phone so I could be reachable and receive security SMS while abroad, and CallHippo is working very well for me, except for websites/apps that do not accept virtual phone numbers... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Works very well for calling and receiving calls, sending and receiving SMS #### Cons I have to refresh my login on the website/app a bit too often --- ### Callhippo review - Overall rating: 4/5 - Reviewer: Yogita B. - Verified reviewer: Yes - Industry: E-Learning - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered The overall experience with call hippo is great #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Message feature is great very efficient and amazing #### Cons sometimes it hangs, stops working, and it disrupts workflow --- ### SMS ASSISTANCE - Overall rating: 5/5 - Reviewer: Selena G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered We have been using it for months now and it's very useful for the company. The only thing that was a bit off was the SMS system but everything else works fine. It's the best one we have used so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros convenience and easy support system. We like the platform for the business. It's good for small businesses like ours most especially we do call a lot of people. #### Cons SMS is very difficult to set up. It hasn't been easy but good thing support allows you to book a meeting with them and you can share screen. Makes it more easier. --- ### Feedback Speedlight - Overall rating: 5/5 - Reviewer: Radhul D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It's good and whenever I needed the help I got the support at the same time. Thanks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Call is good and also the support is good #### Cons nothing is there as of now I am happy with the service. --- ### Thank you support team - Overall rating: 5/5 - Reviewer: Sabu K. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent. Everything integrates well with our CRM system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are new to CallHippo, and so far, our experience with the sales and support team has been excellent. We are truly pleased with their professionalism and commitment to helping customers. Thank you for your support, [sensitive content hidden]!" #### Cons None so far. We are happy with its performance --- ### Reliable and Efficient for Business Needs - Overall rating: 5/5 - Reviewer: Rian T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience with CallHippo has been positive. It has significantly improved our business communication, making it more efficient and professional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most about CallHippo is its reliability and ease of use. The setup was straightforward, and the features provided are very effective for my business communication needs. #### Cons What I liked least is that the user interface could be more intuitive. Sometimes, navigating through the features takes a bit of time to get used to. --- ### User Friendly - Overall rating: 4/5 - Reviewer: Bhavesh M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Callhippo's interface is really easy to use, there are no disconnects or network issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Open Dailer feature is a very good feature on Call Hippo, it has very good access for dialing and it shows all the numbers and names that we dail on the dialer #### Cons I do not have anything to least about CallHippo, because all the features in CallHippo software are good ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/callhippo-profile/reviews/?page=2) --- CallHippo Reviews, Pros and Cons - 2026 Software Advice