--- title: "CallHippo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CallHippo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CallHippo is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/callhippo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/) / CallHippo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/callhippo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/callhippo-profile/alternatives/) # CallHippo User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 695 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 450 reviews (65%) - 4 stars: 160 reviews (23%) - 3 stars: 35 reviews (5%) - 2 stars: 11 reviews (2%) - 1 star: 39 reviews (6%) ### Most mentioned pros - The call quality is reliable, the interface is intuitive, and it offers all the essential features like call recording, analytics, and integrations in one place. - The platform provided an efficient and reliable solution for managing business communications, making it easier to handle calls, monitor team performance, and improve customer interactions. - The CallHippo dialer is intuitive, and features like Call Scribe and Team Call Cascading add great value to our workflow. ### Most mentioned cons - The team tried to solve the problem but they give you a meeting time of 30 mins but they wait there just for 10 mins if you dont come in they leave. - Calls frequently fail to connect, and incoming calls often do not come through at all. - The only issue with CallHippo is that the SMS Registration is a very lengthy process, and even after that, there is only 100 SMS ## CallHippo customer reviews Showing reviews 1-25 of 695 (page 1). ### Best Customer Support - Minor Integration Issues - Overall rating: 5/5 - Reviewer: Mohammad Ishaque S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Great support team, solid features, minor technical glitches but overall very satisfied with service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent customer support and easy CRM integration. Very responsive team and reliable call quality. #### Cons The ability to use normal Gmail has been removed which i don't like ,Gmail integration was removed and occasional call quality issues during peak hours. --- ### Professional Platform for International Calls - Overall rating: 5/5 - Reviewer: Kanchan L. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with CallHippo has been positive. The platform is easy to use, offers reliable features for calling, and their support team is responsive and helpful whenever assistance is needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about CallHippo was its user-friendly interface combined with reliable call quality. The easy setup, seamless call management features, and detailed call analytics made daily communication more efficient and professional. #### Cons What I liked least about CallHippo was that occasional technical issues, such as call connectivity delays or dialer performance glitches, can disrupt workflow. #### Reasons for switching to CallHippo It was about to closed by Microsoft so need some professional platform --- ### Call Hippo is very easy to use - Overall rating: 4/5 - Reviewer: Dhiraj T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered - Great experience with them, have been using this for many years now. will continue using it. Make sure to keep developing the services as per customer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - User friendly UI - customer service- call tracking- voice recording #### Cons - adding multiple users- call forwarding- eco in voice --- ### Reliable and User-Friendly Business Calling Solution - Overall rating: 5/5 - Reviewer: Hardik S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with CallHippo has been excellent. It has helped streamline our business communication with reliable call quality, useful reporting, and an easy-to-use interface. The platform is stable, feature-rich, and their customer support has been prompt whenever we've needed assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CallHippo is very easy to set up and use. The call quality is reliable, the interface is intuitive, and it offers all the essential features like call recording, analytics, and integrations in one place. Their support team is also responsive whenever assistance is needed. #### Cons There isn't much to dislike. Some advanced features have a slight learning curve initially, but once you're familiar with the platform, everything works smoothly. --- ### love using the call hippo - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered atisfactory experience till now, no call connectivity issues observed, improved connectivity due to validCallHippo is considered reasonable and affordable compared to other tools. It is recommended as a quick and easy marketing and sales tool.nothing much to dislike display numbers. ... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros good connectivity and easy to use Satisfactory experience till now, no call connectivity issues observed, improved connectivity due to valid display numbers. ... #### Cons CallHippo is considered reasonable and affordable compared to other tools. It is recommended as a quick and easy marketing and sales tool.nothing much to dislike #### Reasons for switching to CallHippo 8 X 8 was bit expensive so switched to call hippo --- ### CallHippo Review - Overall rating: 5/5 - Reviewer: Aryan C. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered It is a great option for international calls, and the experience has been great, and also the admin overview is great to #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using CallHippo for a while now. It has a great User interface, and the voice quality of the call is great #### Cons The only issue with CallHippo is that the SMS Registration is a very lengthy process, and even after that, there is only 100 SMS #### Reasons for choosing CallHippo They reached out to me and they were quick to response --- ### The best VOIP company I've tried - Overall rating: 5/5 - Reviewer: Vanessa B. - Verified reviewer: Yes - Industry: International Affairs - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is by far the best VOIP company out of all the ones I’ve reached out to. First of all, the big ones like Microsoft and Google don’t even respond to pre-sale inquiries, so you can’t know if their services will match your needs. With CallHippo, I was able to chat and then have a call with a rep who answered all my questions ahead of time. Second, they are the best VOIP company I found for businesses outside of the USA and with international call needs. Some of the American companies don’t even let you set up an account with them unless you have a physical presence over there. And the calling rates for international are much cheaper on CallHippo. Also, they have a really significant discount if you pay yearly. Third, they have a free trial period of 10 days, which allows you to test almost all the functions of their service before you start paying. At first, I was a little bit put back because I emailed their sales address with questions, and didn’t receive an answer for a couple days. However, I then forwarded my request to the support email address, and got an answer within a few hours. I have since asked them many many questions regarding how to set my account up the way I wanted to, and have always received a comprehensive and helpful answer within a few hours, even during weekends. Fourth, I’ve read other reviews complaining about the quality of the sound on calls. On all the test calls that I’ve made so far, the quality of the call was fine, except on one, but because my father was test-calling me from Barbados where he was on vacation, so I think it was a problem on his end. In short, I’m really happy I chose CallHippo and have now upgraded to the starter plan before the end of the trial period. I recommend anyone give them a try. ;-) #### Cons A little pushy about leaving reviews, but I get it. #### Reasons for choosing CallHippo Cheaper and with more options, especially for International needs. --- ### CallHippo Review: App and Support Team - Overall rating: 5/5 - Reviewer: Leandro M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It's been great so far, i love the app's friendly layout and the functionalities. My team is also having fun, it's a lot better than Skype already! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The app itself is great, but the support team really makes it worth. They are always responsive, fast and willing to help out and answer all questions that we might have, Thank you [sensitive content hidden] #### Cons This is not really a con, but in my Demo meeting i had explained that i would need to port in 2 numbers and that there would be no extra cost for it, but turns out it will and it's a bit sketchy to port our UK number. But this does not affect my real experience with the app. #### Reasons for choosing CallHippo I felt like the support team was faster in helping me out, the Demo was easier to schedule, the price was better and the layout was better than the other ones. #### Reasons for switching to CallHippo Skype is shutting down soon so we needed a replacement that could do what we need and be a better software than Skype. --- ### CallHippo Review - Overall rating: 5/5 - Reviewer: Karl B. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It was frustrating at first as I am new to this, and since I was using a simpler services before. But with the help of the tech people, I was able to understand CallHippo. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like is the fast communication and quick replies to my needs and questions which other services didn't provide. #### Cons I like everything in CallHippo and all their services especially the conference call feature. #### Reasons for choosing CallHippo Because of their bad customer service and not easy to understand feautrues. #### Reasons for switching to CallHippo Microsoft decided to retire this product. --- ### Experience with CallHippo - Overall rating: 4/5 - Reviewer: Wael Z. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It was easy to set up a toll free number which looks very professional and accessible from all devices #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy sign up online - the fact that you can have a toll free 800 numbers was very convenient. #### Cons Features restrictions on basic plan- I suggest to review some features on the beginner plan and make it less complicated to chose a plan #### Reasons for choosing CallHippo Toll free as far as I remember was not available by all vendors --- ### Best VOIP internationally calling software - Overall rating: 5/5 - Reviewer: Divy P. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros CRM Integration, Affordable International Calls from India, Good Call quality #### Cons Customer Support, Sales Rep Behaviour, Invoicing/Billing #### Reasons for choosing CallHippo Cost-effective, ease of use, Hubspot CRM Integration #### Reasons for switching to CallHippo Operations shutdown in india as the US number is not able to renew. --- ### User Friendly - Overall rating: 4/5 - Reviewer: Lazar S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy navigate through the app. Calls and calls-report easy to pull. #### Cons Trial version so cannot test everything. #### Reasons for switching to CallHippo Microsoft decided to retire Skype Phone call. --- ### Great support and UI - Overall rating: 5/5 - Reviewer: Kane M. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Super responsive and amazing UI far better than ZOOM #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer support! [sensitive content hidden] was awesome. #### Cons None so far! Myabe easier acces to main city numbers. #### Reasons for switching to CallHippo terrible UI on zoomm and really bad tech support --- ### CallHippo Review - Overall rating: 4/5 - Reviewer: Ayomide D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Generally, using CallHippo has been very productive. Been able to use to platform for it’s intended purpose. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the fact that the platform is very easy to use and navigate. #### Cons I do not like that I can’t send text messages easily. It’s quite a process to get that done #### Reasons for switching to CallHippo It wasn’t effective as at the time and couldn’t get the job done --- ### Good service and great team support - Overall rating: 5/5 - Reviewer: Helen L. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Thanks [sensitive content hidden] for supporting my case. The team was supportive and provided valuable solutions on time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros helpful and very supportive team 👍🏻 [sensitive content hidden] has arranged a screen call session and provided guidance to fix the issue. #### Cons It took a few days to resolve an issue but the team was very helpful and trying to settle my case at their earliest. So the problem was resolved. --- ### Wonderful experince with Callhippo - Overall rating: 5/5 - Reviewer: Sai Ravindranath D. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer support & prompt help - Anywhere I get stuck & I see instant help & I receive it which is very much appreciated. #### Cons costing for Phillippines could have been better - the current cost way too high - I would request to add PHP also into the global unlimited plan with a higher cost as well - that should be fine --- ### Outstanding and Loved it. - Overall rating: 5/5 - Reviewer: Vijetha K. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall experience with call hippo was really good. Very easy to navigate. There is no complication while using. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CallHippo is very easy to Navigate and use. To dial a number and to make a call It is very easier compare to other Application. #### Cons Sometimes this application buffers a lot and It will take more time to load. Sometimes calls get disconnected. --- ### CallHippo Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I've been using CallHippo for more than a year now & I didn't have any issues with it. Customer support is great, always ready to help. Keep up the great service! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Call Hippo is easy to use on my laptop and on my phone. And I've never had any issues with the calls I make. #### Cons The price increase was a bit of a shock and it made me almost cancel my account and switch to another service provider. --- ### Better service and improved quality. - Overall rating: 4/5 - Reviewer: Misbah S. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Always had improvements with their calling and service. Bugs and issues are fixed as soon as reported. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Quick assistance and help from the support team, great call quality, and definitely worth the money! In the beginning, the support team’s response time was a bit slow, but the overall experience has improved significantly. #### Cons Their recent efficiency and professionalism have made the process much smoother, and I appreciate the consistent effort to enhance the service. --- ### Easy and Reliable - Overall rating: 5/5 - Reviewer: Elliott G. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It was great! and will surely continue using it. We like that their support are always one email away. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, value for money, we like that recording are easy to access and that we can use it on our phones. #### Cons Nothing, everything is great when it comes to our experience using callhippo, also, their support is reliable. --- ### Great Experience. Pro-active Customer Support - Overall rating: 5/5 - Reviewer: Saurabh S. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Easy tool to use. Didn't need any handholding to understand how the platform works. The option to setup your own number based on which country you want it to be from is pretty awesome #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great Service. Very Pro Active and they reach out to you within a couple of hours and help you with the issue. I had [sensitive content hidden] from their team connect with me and help me with my issue. #### Cons I couldn't find any issues per se. Sometimes while making calls via laptop and if I'm not using Headphones, it's hard to hear and use --- ### survey request - Overall rating: 4/5 - Reviewer: Glenn F. - Verified reviewer: Yes - Industry: Insurance - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered overal experience with the service has been decent and overall customer service has not been that good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros the ability to have a voip line with a mobile app #### Cons the lack of customer service explaining how to handle my questions and issues --- ### User-Friendly - Overall rating: 3/5 - Reviewer: shahistha khanum m. - Verified reviewer: Yes - Industry: E-Learning - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with CallHippo has been positive, thanks to its ease of use and the comprehensive set of features it provides.Ultimately, CallHippo is an excellent solution for businesses seeking scalable and flexible cloud-based communication tools. It’s reliable for most day-to-day needs and provides solid support for expanding into global markets. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Ease of Use,Features,flexibility,Integration #### Cons Call Quality Variations,Limited Customization --- ### Slack and Call hippo integration - Overall rating: 4/5 - Reviewer: Sehar M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Got the required assistance from one of your associates [sensitive content hidden] regarding Slack and Callhippo integration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use, easy instruction to follow. #### Cons It hangs up a lot of times, screen freeze --- ### Reliable and Efficient for Business Needs - Overall rating: 5/5 - Reviewer: Rian T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience with CallHippo has been positive. It has significantly improved our business communication, making it more efficient and professional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most about CallHippo is its reliability and ease of use. The setup was straightforward, and the features provided are very effective for my business communication needs. #### Cons What I liked least is that the user interface could be more intuitive. Sometimes, navigating through the features takes a bit of time to get used to. ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/callhippo-profile/reviews/?page=2) --- CallHippo Reviews, Pros and Cons - 2026 Software Advice