CallHippo vs VanillaSoft

CallHippo has 249 reviews and a rating of 4.24 / 5 vs VanillaSoft which has 144 reviews and a rating of 4.73 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.24 / 5 (249)

4.73 / 5 (144)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

March 11, 2021

January 31, 2021

Pros/Cons

  • Pros

  • Once you learn to use it, it is very easy and robust. It does more than what we need it to do, and the price is great.

  • It was pretty easy to use and it also seemed good value for money

  • Cons

  • wish it had an easier integration with ZOHO. However, when you configure it with ZOHO it works great and never breaks.

  • Calling credits, could be great if unlimited call plans are added.

  • Pros

  • I love how easy it is to use, and if I run into any issues, customer service is very helpful in resolving the issue.

  • User friendly....great support...completely customizable....Scalable to any size operation

  • Cons

  • Sometimes a little slow but Customer Service impressive

  • It does go down from time to time, but not often enough to complain.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

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Downloads and related articles

Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

  • Unexpected costs

  • Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos