--- title: "CallRail Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CallRail. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CallRail is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/callrail-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Tracking Software](https://www.softwareadvice.com/voip/call-tracking-comparison/) / [CallRail](https://www.softwareadvice.com/call-center/callrail-profile/) / CallRail Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/callrail-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/callrail-profile/alternatives/) # CallRail User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 173 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 120 reviews (69%) - 4 stars: 36 reviews (21%) - 3 stars: 7 reviews (4%) - 2 stars: 2 reviews (1%) - 1 star: 8 reviews (5%) ### Most mentioned pros - The call management tools, recordings, and quality tracking make it easy to improve performance while knowing exactly which campaigns drive real leads. - I loved CallRail's simplicity. While it may not have all the bells and whistles of a major platform, it's simplicity allows it to be the perfect option for an entry level business needing a solid call platform. - What I like most about CallRail is how it ties calls and SMS directly to marketing results. ### Most mentioned cons - Teaching other team members and sharing account access has been a little difficult, also generating reports can be challenging. - Recently, I was stunned to discover that my account had been switched to annual billing, leading to an unwelcome and substantial charge of over $1,600.What makes this situation egregious is that I never authorized the switch from monthly to annual billing. - The action taken by their representative on my account was done without my approval, and their subsequent denial of responsibility is both infuriating and disappointing. ## CallRail customer reviews Showing reviews 1-25 of 173 (page 1). ### Easy to use and great data gained from all types of marketing campaigns. - Overall rating: 5/5 - Reviewer: Chris C. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Several years ago, call tracking used to be done by hardcoding the tracking number into your website and that is not ideal for SEO. However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch! I currently have over 100 websites using CallRail and it is crucial to proving the value of my marketing efforts. #### Cons The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad. --- ### High Quality and Reliable Call Tracking Software - Overall rating: 5/5 - Reviewer: Emma K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros The main reason we switched from another call tracking software is because of the fact that CallRail integrates directly with Google Analytics. I love that we are able to set up phone calls as a goal right in GA. This also then means it integrates directly with our GDS reporting software. #### Cons I wish that you could choose the timeframe in which two calls from the same number is deemed a unique call or not. The 30 day timeframe is a long time and if a user calls on the 1st and then again on the 27th of a month, for example, it could be for two separate sales/conversions. #### Reasons for switching to CallRail Integrated directly with Google Analytics and Google Data Studio --- ### CallRail Not Intuitive or Feature Friendly - Overall rating: 3/5 - Reviewer: Teresa Y. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not good. We are leaving CallRail to go to another call tracking service. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros System uptime was good. The technical support individuals know their product and were very helpful. #### Cons As a "manager" I initially had all the access I needed to administer my specific clients. Arbitrarily, CallRail starting revoking permission for various admin functions without notifying me or my Corporate offices. Since this was occurring soon after migrating to CallRail, I assumed I was not doing something correctly. I would go to Corporate for support and they could not figure it our either and went to CallRail support only to be told it was a function no longer available to "managers". This put a burden on Corporate and diminished my ability to react to my customers needs in a timely way. Also, the reporting is severely lacking. To get a list of active clients, I or Corporate must manually create the data. When I delete a client, CallRail does not delete them from the list of call tracking users. I have to manually verify the number of active users. There are so many issues with CallRail regarding a poorly designed and non-user friendly system. #### Reasons for choosing CallRail Corporate was offering additional benefits that wee tied into the using CallRail. #### Reasons for switching to CallRail Corporate was encouraging franchisees to use this product. --- ### We're always looking for something better but unable to find it - Overall rating: 4/5 - Reviewer: Uzair A. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Text messages and calling, plus all our calls are recorded and easy to find. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros We like that it has a text messaging and a calling functions, the multiple numbers and how easy it is to create call flows. The layout of the calls on the main dash board is intuitive as well. #### Cons It's not the most reliable software, we've had many issues where things don't work according to plan. Plus it could do better as being a more powerful call software and include the ability to put people on hold or transfer calls if need be. We are always on the look out for something better but unable to find it so these guys are doing something right. --- ### I can't imagine an easier, more efficient way to record and monitor your business calls. - Overall rating: 5/5 - Reviewer: Stephanie N. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would use any other software for tracking phone calls in the work place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its the easiest software I have ever used in a professional setting where your business is able to record calls and play them back to multiple people. Many of us listen to them and are able to learn from them. Were also able to track whether or not they're a good lead for our business or not, which is super helpful to know and keep tabs on. #### Cons The one biggest con is you need internet access to listen to the call, which I understand but can be difficult at times. I dont really have many complaints about the software. Its great. --- ### Great Service and Value - Overall rating: 5/5 - Reviewer: travis q. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How they give you 10 numbers for a reasonable monthly price. #### Cons It could be a little better organizing old calls and prospects. --- ### Tracking phone calls with CallRail - Overall rating: 5/5 - Reviewer: Dilushi Y. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used CallRail for specially to tracking calls beacuse it tracking less than a minute. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use mainly CallRail to traching phone calls . Not only that we can record phone calls. Have good customer service. Most important features is before answering the call CallRail Shows automatically us from where it comes from. Easy to use. #### Cons Much difficult to tracking calls comes from Facebook, instagram --- ### Excellent Call Tracking Software - Overall rating: 5/5 - Reviewer: Nefer L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Most of my client's business transactions take place over the phone and CallRail has helped us track these "offline conversions" from our marketing efforts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to see the source from where callers and form submissions are coming from makes it helpful to see which marketing channels are performing better than others. #### Cons We are not able to connect phone calls that turn into customers. --- ### I could'nt live without CallRail! - Overall rating: 5/5 - Reviewer: Josh Bernthold, S. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros CallRail is always trying to add new features to the software to benefit its customers ease of use and come up with better options you potentially may want to use. I literally could not run my business without CallRail. Its extremely easy to use and flat out works at a great price. #### Cons The software does have minor bugs from time to time that do not impact the functionality, they are just annoyances. I would like to see upgrades on the reporting as well. #### Vendor response Hi Josh - Thanks for the great feedback! Our product team is interested to learn more about which upgrades to reporting you'd like to see. Are you able to send me a quick email to reviews@callrail.com? Thanks! Kate Replied April 2018 --- ### My Favorite Call Tracking Service - Overall rating: 5/5 - Reviewer: Mike C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use it to track the results of our marketing campaign both in-house and for clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to set up. Doesn't take a lot of time. Can track both calls and forms. #### Cons There are issues from time to time with bad numbers. However, for the most part their customer service is quick to fix. --- ### CallRail Review - Overall rating: 5/5 - Reviewer: Johnna P. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had a good experience with CallRail as our lead management system and would recommend to others. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It's very easy to look at lead data in CallRail. It pulls in the lead form contents so you can view the lead form and qualify it. Call metrics and other lead form metrics, such as call duration or first touch points, help us to qualify leads and understand multi-touch lead scenarios, and credit the sources accordingly. #### Cons I wish that you could pull "lead form contents" into the columns on the lead form log page, rather than clicking into each lead as it is tedious to do so. --- ### Great Product, Easy to use! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. CallRail has helped us gain valuable insight into our prospects that they did not tell us. We like knowing what web pages the prospect has gone to before/during the call. The ease of getting this information is very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The simplicity of this software is what makes it great. It is very easy to use with a clean look. #### Cons There isn't anything I don't like, however, there are some things I would like to know. Location/i.p. data is very helpful. Also pulling some data from the phone number registries would be helpful. #### Reasons for choosing CallRail Ease of use, pricing. #### Reasons for switching to CallRail Their customer service wasn't great and there was no help when the tracking data seemed to be wrong. --- ### Amazing tool to check the quality of calls by checking recording and monitor the calls - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Most helpful for Digital team to track calls and check the quality of calls to determine the scope the lead. Fantastic to track the performance of the campaigns. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setting up the tracking number is very easy and hide from clients. Apart from this, powerful tool to track the calls and generated reports are very insightful what deliver to client during call. #### Cons Sometime transcribing of calls is off means not matched with Audio, also support team is not very supportive --- ### A must for proper attribution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. CallRail has been a lifesaver for proper attribution of phone calls, leads, and sales. We have used it on our own website and for many of our clients. This has allowed us to move from "I feel like the phones are ringing more" to "You received X number of leads and X number of sales from this channel this month." With this information, we've been able to improve our targeting and improve ROI. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros With CallRail, it is incredibly easy to set up dynamic tracking numbers that will help you see exactly where your phone calls are coming from. This is essential for anyone who cares about attribution. The reporting capabilities are nice - easily integrates with Google Analytics, Google Ads, and Google Data Studio. #### Cons I wish they would remove the minimum size of a number pool. We have some websites with very small traffic that don't need 4 phone numbers. --- ### Lightweight call recording and tracking for marketing/QA - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Furniture - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We're pretty new to CallRail, so time will tell how useful it is and if we decide to keep it. The level of support we get may be an important factor. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros CallRail was fairly to setup on our website. It was a simple code installation, punch in some parameters and we were off to the races recording phone calls. We don't record our normal phone calls, so this tool serves as a bit of QA for us as well as a way to track call volume and results from various mediums, like advertising channels (PPC, print, TV, website, etc...). When CallRail can identify the source, it will create a referral method, and you can go in and tag calls as well as assign dollar value to it for results (like a sale). #### Cons I gave up on getting hands-on assistance setting things up and just decided to stumble through it myself. While it turned out to be fairly easy, I wouldn't say it was necessarily readily intuitive. I couldn't even get someone to talk to me about sales, when I called it was just more of "We have a free trial, go use it for yourself and see what it does." I had to contact support to setup multi-site phone numbers after purchasing a plan, but the platform didn't tell me that, I had to go find a support article myself and then contact support and wait for them to activate it, though that didn't take long. I think their customer support could use some help, as right now I'm kind of deterred from going in depth with the platform because I have a feeling I will have to contact support often. Also, the pricing structure is a little unclear to me, and without someone to explain it to me it doesn't make a lot of sense. There's some pretty big leaps between the tiers, and I just don't know that I feel it's an awesome value. --- ### Worst company ever! What a disaster - Overall rating: 1/5 - Reviewer: Camilo J. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered It has been a complete and total nightmare and it is impossible to someone who can provide solutions. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros None whatsotever!, everything was near impossible using there service. #### Cons From the moment you call this company's sales department you will catch the feeling that something is not right. Wait till you speak to customer service. It is basically a DIY service, once you pay you are on your own. if you really care about your company you will not work with this company. #### Reasons for choosing CallRail I did not, they bought the company then did not port my numbers. I lost all my existing numbers. #### Reasons for switching to CallRail I was forced, they acquired PhoneWagon --- ### Callrail - Call tracking and more - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Callrail is a great solution for generating tracking number to be use both in a online setting or offline marketing. They are very reasonable with their pricing structure. It is simple and fast to set-up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set-up and create tracking numbers. The dashboard has some great features to see your call stats. The mobile app keeps you informed on the go. The price is reasonable. #### Cons Can not export visually appealing reports with graphs etc. Only export raw data in a spreadsheet. --- ### Great customer service - Overall rating: 5/5 - Reviewer: Daniel B. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service with this company is really amazing. They are great at taking feedback and like to try to incorporate this into their product roadmap. #### Cons There aren't really any that come to mind for this product. The only one may be that the cost can become quite high if you use a lot of phone numbers. --- ### Call Tracking and Analytics for phone calls received from valuable leads - Overall rating: 4/5 - Reviewer: imelda C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It solves Google Analytics, marketing solution and hit targets within the timeline #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros With Callrail, we can easily keep track which campaign, marketing, promotion, or keywords that works well with your clients because it gives analytics on how many phone calls or conversion made giving you an insight on which has a greater positive impact to your business . Callrail gives you report and overview on which marketing channel produces more money to your business. I can easily search or filter either through a phone lead's phone number, an agent's phone number which tracks the calls and texts i receive from a phone lead. We can easily focus on which marketing works well thus less effort, more effectiveness , better results. #### Cons The call feature is not that reliable to produce a good connection if you are having a long conversation with clients. You may need a separate softphone for a stable call connection. You can not really receive a call her real time. Most would be a voice mail but its clear. --- ### If you don't already have Callrail, you need to get it!! - Overall rating: 5/5 - Reviewer: Jeff B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience is just the best. I don't think there is a product in the market that does everything that CallRail can do. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything! Call tracking is so simple with Callrail. We love the call rating system. When I report on calls to a client, I only report on calls that are qualified leads, and this system makes rating calls easy. It also makes it easy to see where calls come from and create new numbers. #### Cons It would be nice if I could remove numbers from my website pool. I can always add numbers, but in order to remove them, I have to contact Callraill support. --- ### Would recommend to anyone who takes leads through calls - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have not tried any competitors, so so far I highly recommend this software for anyone who gets leads through phone calls! #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros The ability to grade calls and create tracked numbers is amazing. As the marketing agency for a law firm, I do not have direct access to the leads, so this makes it really easy to keep things confidential while also understanding where high-quality leads come from. #### Cons My only con is that my client, though they purchased the software, does not understand how to use it let alone to its full potential. There are a lot of options, so I sort of wished it was more user-friendly for beginners. --- ### A great tool for small businesses and agency use - Overall rating: 5/5 - Reviewer: Joseph F. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We track calls and rate people who answer calls based on how well they do at converting leads. We are a marketing company so we are always checking call rail data to see what marketing methods are working well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to track key metrics at a glance. #### Cons That there is not an easy option for outbound calls. --- ### Zero Customer Support - Overall rating: 1/5 - Reviewer: Lloyd C. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered I was on the pro plan and spent a very large amount of money a month use the service you would think the customer support would be better but it’s not the staff when you finally do get someone are rude condescending and sarcastic on the phone. I took my 30 phone numbers in my business and clients to a different company I would not recommend using this company if you feel you ever will need any support they don’t care about you or your company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros It’s cheap. That’s about it. Get what you pay for. They track your phone calls they track your numbers the plug-ins are easy they change their navigation so I that’s not easy anymore #### Cons Good luck getting any support. They literally don’t answer the phone, return calls and take days to reply to emails. --- ### Call Rail - Review - Overall rating: 5/5 - Reviewer: Santosh B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. - it was an overall excellent experience working with this product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - it can be customized for any business use case - it can be easily accessible - all the call recordings can be sent via email to everyone - handling the calls coming through multiple numbers #### Cons - the support can be more responsive - the pricing can be reduced - the features can be more expanded #### Reasons for choosing CallRail - the features available in this product made to use this product --- ### Great for call routing but lacks greater functionality - Overall rating: 4/5 - Reviewer: Kathleen P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Neutral #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros Intuitive call routing and recording capabilities #### Cons Lack of sms and mms capability on phone lines is impractical #### Reasons for choosing CallRail Knowledge of product from previous use ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/callrail-profile/reviews/?page=2) --- CallRail Reviews, Pros and Cons - 2026 Software Advice