# CallRail vs CTM - 2026 Comparison - Software Advice > CallRail vs CTM - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/call-center/callrail-profile/vs/calltrackingmetrics --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / CallRail vs CTM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated May 4, 2026 # CallRail vs. CTM: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated May 4, 2026 # CallRail vs. CTM: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/call-center/callrail-profile/) [CallRail](https://www.softwareadvice.com/call-center/callrail-profile/) 4.5 [(173)](https://www.softwareadvice.com/call-center/callrail-profile/reviews/) Starting Price $55.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses CallRail Based on 173 reviews - Popular among: Small businesses - Most common industry: Professional Services (36%) - Top use cases: Call Tracking (18%), Call Recording (13%) and Lead Management (8%) 81% of users recommend this product [](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) [CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) 4.7 [(158)](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/) Starting Price $79.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses CTM Based on 158 reviews - Popular among: Small businesses - Most common industry: Professional Services (41%) - Top use case: Call Tracking (42%) 83% of users recommend this product [](https://www.softwareadvice.com/call-center/callrail-profile/) CallRail 4.5 [(173)](https://www.softwareadvice.com/call-center/callrail-profile/reviews/) [](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) CTM 4.7 [(158)](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 173 reviews Ease of use 4.4 Value for money 4.3 Customer support 4.3 Functionality 4.3 4.7 Based on 158 reviews Ease of use 4.5 Value for money 4.5 Customer support 4.6 Functionality 4.6 ## User interface * * * ## Key features Features selected based on 331 reviews from Call Recording * * * Call Monitoring 2.5 Call Routing 4.7 Call Transcription 4.0 Caller ID 4.2 Computer Telephony Integration 1.0 Conversion Tracking 4.4 Call Monitoring 4.6 Call Routing 4.7 Call Transcription 4.7 Caller ID 4.3 Computer Telephony Integration 4.1 Conversion Tracking 4.4 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ KissmetricsNot enough reviews ](https://www.softwareadvice.com/marketing/kissmetrics-profile/)[ WixNot enough reviews ](https://www.softwareadvice.com/crm/wix-profile/)[ Marin SoftwareNot enough reviews ](https://www.softwareadvice.com/marketing/marin-software-profile/) [ AcquisioNot enough reviews ](https://www.softwareadvice.com/marketing/acquisio-profile/)[ Salesforce Sales CloudNot enough reviews ](https://www.softwareadvice.com/product/2764-Salesforce/)[ StripeNot enough reviews ](https://www.softwareadvice.com/product/49509-Stripe/) ## Reviews * * * CC Christine C.AdministratorArts and Crafts, 11-50 employees "The call management tools, recordings, and quality tracking make it easy to improve performance while knowing exactly which campaigns drive real leads." Feb 24, 2026 DV David V.Lead DeveloperInformation Technology and Services, 11-50 employees "Teaching other team members and sharing account access has been a little difficult, also generating reports can be challenging." Nov 15, 2025 BM Brad M.Sales and Marketing TechnologistMarketing and Advertising, 11-50 employees "It has been a great one stop shop for us for our phone system, marketing tracking, chat, voice AI, customer and marketing texts, and Call routing." Apr 24, 2026 AG Arman G.CEOConstruction, 2-10 employees "Two face identification, when i log back in every time ask to send text to my cella bit annoying that part" Apr 20, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [800.com vs CallRail](https://www.softwareadvice.com/voip/800-com-profile/vs/callrail/)[Nextiva vs CallRail](https://www.softwareadvice.com/compare/2683-Nextiva/vs/34474-callrail/)[800.com vs CTM](https://www.softwareadvice.com/voip/800-com-profile/vs/calltrackingmetrics/)[Nextiva vs CTM](https://www.softwareadvice.com/compare/2683-Nextiva/vs/112191-calltrackingmetrics/)