I love that I don't have to share my personal cell with clients and partners if I don't want to.

It was an overall excellent experience working with this product.

Easy to start with basic setup, very helpful customer support.

The software is easy to use, has industry-leading functionality, and a great support team to help with client questions and set-up.

Have good customer service. Most important features is before answering the call CallRail Shows automatically us from where it comes from.

It has a lot of integrations and always adding new ones. Support is responsive to inquires, which is another plus.

There are issues from time to time with bad numbers. However, for the most part their customer service is quick to fix.

The team at CallRail we're helpful from day 1. From assisting with integrations, to suggesting work arounds, to follow up and so much more.

User interface, especially desktop is really good. Best call tracking software ive used.

We received a lot of spam calls, and calls for other businesses that had just used the number.

I am very happy with Call Rail, I started to guarantee my services to all my clients if my advertising din't work I will give your money back. Call Rail helped me increase my sales immediately.

CallRail's customer support has always been great. I lean on them for set-up questions, and appreciate their willingness to help.

I love how helpful the keyword listening is in helping attributing the calls to their proper last touch channel.

We can easily focus on which marketing works well thus less effort, more effectiveness , better results.

It's outdated and highly in need of some upgrades. I hate how you constantly have to  refresh and sometimes I still miss text messages.

You can categorize your calls based on lead sources and track them all which helps in organizing and understanding where to invest more and where less.

They are quick to respond, friendly, and proactively reach out to discuss new features. The product itself is great, and includes pre-packaged reporting that can be automated to email.

There is really no reason to chose any other provider. Customer service is awesome, product is great.

Fairly easy to setup and get started and the ability to track all of your calls, which is great.

I enjoy how easy it is to set up a new number. I also like the integrations it had with platforms such as AdWords.

Very simple, yet powerful call tracking software. Reasonably priced, great customer service, and essential to tracking calls.

The technical support individuals know their product and were very helpful.

That really needs to be set in a cookie. However, I can't remember if that was a problem with CallRail or not, though.

They never answer the phone. Horrible customer service.

The reporting capabilities are nice - easily integrates with Google Analytics, Google Ads, and Google Data Studio.

CallRail is a great software and handles everything you need for tracking phone calls. It's helped our business very much.

Their service is great too, had a set up call / demo when on the free version before we even converted to a paid subscription. Easy to create call flows, get numbers all around 10 for ease of use.

CallRail just adds another tool for me to show my clients the effectiveness of our marketing efforts. My clients love it which is what is important.

Ease of use and set up is hard to match. Support and their responsiveness has always been outstanding.

I literally could not run my business without CallRail. Its extremely easy to use and flat out works at a great price.

More effective than competitors. Customization w/ multiple phone numbers works very well for us.

We love the ease of use for both the agency as well as for our clients. We also love the mobile app for us and clients.

The simplicity of use with the more than adequate capabilities.

Due to time difference dealt with via support tickets and wrong links were sent and if I need to talk to someone I could only talk at 5am or earlier to suit them.

Terrible experience, the most unethical firm we have used, terrible customer support. Charging users for a service without their authorization and refusing to refund.

Good software in general easy to use when everything is working properly.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

US Dollar

CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses worldwide, CallRail’s marketing analytics and business communications software delivers real-time insights that help customers market with confidence. 

 CallRail has grown its award-winning platform from G2 top-rated inbound call tracking software to include form tracking, conversation intelligence, and business communications products. Fitting seamlessly into existing workflows, CallRail integrates with leading marketing and sales software including HubSpot, Facebook, Salesforce, and Google Ads and Analytics.
 Additionally, CallRail’s Partner Program offers affiliate, agency, and technology partnership opportunities, helping businesses earn, grow, and build with CallRail.  CallRail makes it easier for its partners to expand services, attract customers with greater lifetime value, and share revenue from referral sales. 

CallRail has been featured on the Inc. 5000 fastest growing companies and Deloitte Tech Fast 500 lists for multiple consecutive years. The Atlanta-based company is powered by more than 300 employees committed to delivering incredible products. They’ve earned CallRail spots on Inc. Magazine’s 2018 and 2019 Best Places to Work list as well as the Forbes Best Startup Employers list in 2020.  For more information or to view a demo of the platform, visit http://www.callrail.com.

LongDescription

Real-Time Analytics

Call Tagging

Call Transfer

Caller Profiles

Lead Capture

Customizable Reports

Access Controls/Permissions

Activity Tracking

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Lead Distribution

Multi-Campaign

Call Recording

Call Logging

Customizable Fields

Call Center Management

Call Disposition

ROI Tracking

Data Import/Export

Call List Management

File Transfer

Call Routing

Recording

VoIP Connection

Lead Management

Mobile Access

Real Time Data

Performance Metrics

Inbound Call Center

Call Scripting

Call Reporting

Multi-Channel Communication

Queue Management

Role-Based Permissions

Lead Segmentation

Workflow Management

Source Tracking

Caller ID

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Predictive Analytics

Chat/Messaging

Conversion Tracking

Keyword Tracking

Interaction Tracking

Web Forms

Real Time Reporting

Monitoring

Campaign Analytics

Lead Qualification

Customizable Forms

Call Tracking

Call Transcription

Tagging

Call Monitoring

Archiving & Retention

Third-Party Integrations

Call Tracking Metrics

Live Chat

On-Demand Recording

Online Voice Transmission

Mac OS

Web browser (OS agnostic)

Windows 10

Pricing begins at $45 per month and includes 5 local phone numbers and 250 minutes. Every account includes session-level tracking, call recording, our top integrations, and unlimited clients & users.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

CallRail

Webinars

Documentation

Videos

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Scheduling

Email Tracking

Customer Complaint Tracking

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Routing

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

CallRail vs Freshdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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