CallRail

LiveAgent

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Ratings & Reviews

Overall Rating

4.63 / 5 (121)

4.67 / 5 (782)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 4, 2020

February 16, 2020

Pros/Cons

  • Pros

  • The customer service with this company is really amazing. They are great at taking feedback and like to try to incorporate this into their product roadmap.

  • We love the ease of use for both the agency as well as for our clients. We also love the mobile app for us and clients

  • Cons

  • There are issues from time to time with bad numbers. However, for the most part their customer service is quick to fix.

  • The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.

  • Pros

  • I love the functionality of this. It made my job as a chat customer service agent so much easier!

  • Excellent customer service (using their own chatbot of course) and many options to change colors and easy enough to use for noob like me.

  • Cons

  • We had some trouble with the branding on the widget, but achieved to replace it and customized it to match our design.

  • The social network integration can be time consuming and you will need to spend some time syncing them up but after this it is fairly easy to use.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2019

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots