I love that I don't have to share my personal cell with clients and partners if I don't want to.

It was an overall excellent experience working with this product.

Easy to start with basic setup, very helpful customer support.

The software is easy to use, has industry-leading functionality, and a great support team to help with client questions and set-up.

Have good customer service. Most important features is before answering the call CallRail Shows automatically us from where it comes from.

It has a lot of integrations and always adding new ones. Support is responsive to inquires, which is another plus.

There are issues from time to time with bad numbers. However, for the most part their customer service is quick to fix.

The team at CallRail we're helpful from day 1. From assisting with integrations, to suggesting work arounds, to follow up and so much more.

User interface, especially desktop is really good. Best call tracking software ive used.

We received a lot of spam calls, and calls for other businesses that had just used the number.

I am very happy with Call Rail, I started to guarantee my services to all my clients if my advertising din't work I will give your money back. Call Rail helped me increase my sales immediately.

CallRail's customer support has always been great. I lean on them for set-up questions, and appreciate their willingness to help.

I love how helpful the keyword listening is in helping attributing the calls to their proper last touch channel.

We can easily focus on which marketing works well thus less effort, more effectiveness , better results.

It's outdated and highly in need of some upgrades. I hate how you constantly have to  refresh and sometimes I still miss text messages.

You can categorize your calls based on lead sources and track them all which helps in organizing and understanding where to invest more and where less.

They are quick to respond, friendly, and proactively reach out to discuss new features. The product itself is great, and includes pre-packaged reporting that can be automated to email.

There is really no reason to chose any other provider. Customer service is awesome, product is great.

Fairly easy to setup and get started and the ability to track all of your calls, which is great.

I enjoy how easy it is to set up a new number. I also like the integrations it had with platforms such as AdWords.

Very simple, yet powerful call tracking software. Reasonably priced, great customer service, and essential to tracking calls.

The technical support individuals know their product and were very helpful.

That really needs to be set in a cookie. However, I can't remember if that was a problem with CallRail or not, though.

They never answer the phone. Horrible customer service.

The reporting capabilities are nice - easily integrates with Google Analytics, Google Ads, and Google Data Studio.

CallRail is a great software and handles everything you need for tracking phone calls. It's helped our business very much.

Their service is great too, had a set up call / demo when on the free version before we even converted to a paid subscription. Easy to create call flows, get numbers all around 10 for ease of use.

CallRail just adds another tool for me to show my clients the effectiveness of our marketing efforts. My clients love it which is what is important.

Ease of use and set up is hard to match. Support and their responsiveness has always been outstanding.

I literally could not run my business without CallRail. Its extremely easy to use and flat out works at a great price.

More effective than competitors. Customization w/ multiple phone numbers works very well for us.

We love the ease of use for both the agency as well as for our clients. We also love the mobile app for us and clients.

The simplicity of use with the more than adequate capabilities.

Due to time difference dealt with via support tickets and wrong links were sent and if I need to talk to someone I could only talk at 5am or earlier to suit them.

Terrible experience, the most unethical firm we have used, terrible customer support. Charging users for a service without their authorization and refusing to refund.

Good software in general easy to use when everything is working properly.

The customer service is awesome. And the system is super user friendly so honestly anyone can use it.

Support is knowledgable, but incompetent with trying to cancel.

It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.

Its been like walking across the Mojave desert barefoot.

Without sounding too over the top, this system is pretty amazing. It’s definitely helping us manage our team and understand the importance of key metrics and driving positive behaviors.

The Nextiva team were amazing to work with, they made sure we had just the system we needed, they took us through requirements, implementation and training to ensure we had what we needed.

I have never disputed a credit card charge in the past but this terrible customer service is not something to be put up with.

The sales team is great at selling. They sold me a product I can't use and told me I could.

They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything.

It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement.

It is with much disappointment and regret that I write today regarding my recent experience with Nextiva and its employees.

With Nextiva, we have a dedicated representative who is familiar with our needs, and we have access to the excellent enterprise level customer support.

Doesn't require you to be a communications expert or engineer to figure it out. AND, whatever you can't figure out, their amazing Enterprise Support staff can...and they do so rather quickly.

This distressing sequence of events resulted in a devastating loss of profit for my business while we experienced multiple shut downs of our only business line of communication.

NextOS itself was difficult to learn in the beginning, but it's has a ton of benefits that has made my business communication grow rapidly. Using the soft phone app to communicate within my own phone.

Nor could he understand ENGLISH. Communication was horrible.

Nextiva has been great for us. The service has everything you need and for a good price.

Great customer service, and good value for a phone system.

Never have I been so shocked that a company could be so ignorant.

We signed up for a 30-day trial (or money back guarantee) but because of the multiple failed ports, we missed our window to cancel (to no fault of our own).

Nextiva support has been helpful, support has been great. Phones syncs great on our email and you can receive voice mails through email.

A hands free soft phone upon my desktop is quite helpful, allow for multitasking. Clarity is good with calls on the VOIP platform.

Nextiva's tech support, the interface, call monitoring capabilities all exceeded my vision of what a system should deliver.

Sign-up and onboarding was a breeze. We were using the system quickly and are already enjoying the benefits.

We were in desperate need of a new CRM. NextOS was the winner in the end with the best functionality on offer at the best price.

It is unfortunate that Nextiva advertises that their service will “work with any provider on any device”  as it is blatantly untrue and false advertisement.

Customer service has been knowledgeable, friendly, and quick. Desktop and mobile app integration ins very intuitive, requiring minimal training and support for staff.

Worst experience of my life with a service provider.

Easy to use, I can download it on my personal laptop, and allows me to work from home, am able to reach out to my coworkers, tenants, clients, and technicians.

Nextiva’s platform enables us to add on as we need and it has integrated really well with our existing systems and processes.

Very easy to setup and get started. They also had a larger range of numbers to choose from then their competitors.

The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.

I am using Nextiva everyday at work and I like it because it is so easy to use. You can easily figure out how to do this and that PLUS the nextiva mobile app is helping a lot.

Nextiva’s Analytics Platform is amazing. It’s intuitively designed and gives you real time analysis and insights.

Ease of use and a great phone system with many features. My old number was hijacked by a collection agency for a few days, but that seemed to have resolved.

Excellent customer service and you may reach someone easily. I especially appreciate [SENSITIVE CONTENT HIDDEN] help today closing our account.

It has been a huge win for the end users here in the office, they are enjoying all of the new features and finding a lot of efficiencies as a result of the technology.

US Dollar

CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses worldwide, CallRail’s marketing analytics and business communications software delivers real-time insights that help customers market with confidence. 

 CallRail has grown its award-winning platform from G2 top-rated inbound call tracking software to include form tracking, conversation intelligence, and business communications products. Fitting seamlessly into existing workflows, CallRail integrates with leading marketing and sales software including HubSpot, Facebook, Salesforce, and Google Ads and Analytics.
 Additionally, CallRail’s Partner Program offers affiliate, agency, and technology partnership opportunities, helping businesses earn, grow, and build with CallRail.  CallRail makes it easier for its partners to expand services, attract customers with greater lifetime value, and share revenue from referral sales. 

CallRail has been featured on the Inc. 5000 fastest growing companies and Deloitte Tech Fast 500 lists for multiple consecutive years. The Atlanta-based company is powered by more than 300 employees committed to delivering incredible products. They’ve earned CallRail spots on Inc. Magazine’s 2018 and 2019 Best Places to Work list as well as the Forbes Best Startup Employers list in 2020.  For more information or to view a demo of the platform, visit http://www.callrail.com.

LongDescription

Real-Time Analytics

Call Tagging

Call Transfer

Caller Profiles

Lead Capture

Customizable Reports

Access Controls/Permissions

Activity Tracking

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Lead Distribution

Multi-Campaign

Call Recording

Call Logging

Customizable Fields

Call Center Management

Call Disposition

ROI Tracking

Data Import/Export

Call List Management

File Transfer

Call Routing

Recording

VoIP Connection

Lead Management

Mobile Access

Real Time Data

Performance Metrics

Inbound Call Center

Call Scripting

Call Reporting

Multi-Channel Communication

Queue Management

Role-Based Permissions

Lead Segmentation

Workflow Management

Source Tracking

Caller ID

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Predictive Analytics

Chat/Messaging

Conversion Tracking

Keyword Tracking

Interaction Tracking

Web Forms

Real Time Reporting

Monitoring

Campaign Analytics

Lead Qualification

Customizable Forms

Call Tracking

Call Transcription

Tagging

Call Monitoring

Archiving & Retention

Third-Party Integrations

Call Tracking Metrics

Live Chat

On-Demand Recording

Online Voice Transmission

Mac OS

Web browser (OS agnostic)

Windows 10

Pricing begins at $45 per month and includes 5 local phone numbers and 250 minutes. Every account includes session-level tracking, call recording, our top integrations, and unlimited clients & users.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

CallRail

Webinars

Documentation

Videos

Create more powerful customer experiences while reducing cost and complexity so you can grow your customer relationships, empower your agents, and delight your customers. 

Serve customers where they are and when they want with true omni-channel communications.

Get smarter, faster with generative AI capabilities.

Drive higher productivity with dynamic agent scripting that takes repetitive tasks out of agent’s hands.

Simplify operations and cut costs with a cloud-based, all-in-one technology stack.

Solve problems quickly with Nextiva’s trademark Amazing Service®.   

CallRail vs Nextiva Contact Center

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