# Callroute Software Reviews, Demo & Pricing - 2026 > Review of Callroute Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/callroute-profile --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / Callroute Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Callroute 2026: Benefits, Features & Pricing Wondering if Callroute is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Callroute 4.9 [(21)](https://www.softwareadvice.com/call-center/callroute-profile/#reviews) Pricing Starting at £1.55 per month ### About Callroute At Callroute, we power hybrid voice, connecting Teams Phone, Webex Calling, contact centres, PBXs, and analogue devices through one secure, scalable cloud service. Trusted by 150K+ Teams users across 65+ countries, Callroute helps IT teams and MSPs scale Teams Phone faster. Most solutions stop at Teams or Webex Calling. Callroute goes further with an award-winning platform that unifies, automates, and simplifies modern voice. From simple setups to complex hybrid environments, manage users, numbers, and policies from one powerful portal. Our Orto product provides centralised number management, automated Teams provisioning, delegations with granular Roles-Based Access Control, across multiple Teams tenants, in one simple and powerful portal. Wondering if Callroute is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. ## Callroute User Interface ## Popular Callroute Alternatives Main Product Callroute 4.9 [(21)](https://www.softwareadvice.com/call-center/callroute-profile/#reviews) Ratings Breakdown - 4.81Ease of use - 4.62Value for money - 4.95Customer support - 4.57Functionality Pricing Starting at £1.55 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/) 4.4 [(683)](https://www.softwareadvice.com/call-center/callhippo-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.18Value for money - 4.58Customer support - 4.34Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Google Voice](https://www.softwareadvice.com/call-center/google-voice-profile/) 4.5 [(725)](https://www.softwareadvice.com/call-center/google-voice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.65Value for money - 4.22Customer support - 4.43Functionality Pricing Starting at $10.00 per month Get Price ## Callroute Pricing and Plans Starting price: £1.55 per month Free Trial Free Version Callroute Pay As You Go Plan £1.55 per user, per month Plan includes: - From 1+ users - Per Teams voice user - 30 day rolling contract - Bring your own carrier - Connect to Teams - Number Management - CDR reporting - Admin portal Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Callroute Features - Popular features found in Call Recording Activity Dashboard Automatic Call Distribution Call Center Management Call Monitoring Call Tagging Call Transcription Computer Telephony Integration Event Triggered Actions File Transfer Interaction Tracking IVR Recording - More features of Callroute Access Controls/Permissions Activity Tracking Alerts/Notifications API Approval Process Control Audit Management Audit Trail Business Process Automation Call Recording Call Reporting Call Routing Call Tracking Call Transfer Client Portal Customizable Branding Customizable Fields Customizable Reports Data Import/Export For Cloud Phone Systems Generative AI No-Code Process Change Tracking Real-Time Analytics Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Role-Based Permissions Rules-Based Workflow Self Service Portal Sentiment Analysis Single Sign On SIP Trunking Templates Third-Party Integrations User Management VoIP Connection Workflow Management ## Callroute User Reviews Overall Rating 4.9 Ratings Breakdown 5 86% 4 14% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.6 Customer support 5.0 Functionality 4.6 Have you used Callroute and would like to share your experience with others? Jamie G. Verified reviewer Retail 51-200 employees Used daily for less than 2 years Reviewed March 2024 Great product, easy to implement 5 The fact the service and overall feature offering has continually improved ever since we started with them. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The ease and support when moving to this solution, and its constant evolution over time. Cons: When we took the service the portal lacked many of the features that are now available. Reasons for choosing Callroute Overall cost and ease of implementation. Vendor Response Thank you for your review, Jamie! It's great to hear you you value the continuous development that goes into our products. The team build out new features and releases each month to keep improving user experience and increase the benefits to businesses. Lots more coming your way! Replied April 2024 Read More LM Lawrence M. Verified reviewer Pharmaceuticals 51-200 employees Used daily for less than 2 years Reviewed March 2026 A modern telephony integration provider without high costs 5 Fantastic! Ease of initial implementation, ease of renewals of services a year down the road (annual payment plan saved a decent amount too). Very responsive team if any issues crop up. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: A very easy company to do business with, who will tailor a solution to your needs and fit in with your budgets. Well priced solutions. Cons: It's not a PBX in the cloud, it's middleware to connect your telephony between classic DID/DDI numbers and modern communications systems such as Teams and SIP. Reasons for choosing Callroute Cost and ease of implementation of the solution. Reasons for switching to Callroute Wanted integration with Teams to remove the need for physical devices Vendor Response Hi Lawrence, thank you for the feedback! Glad to hear you are enjoying Callroute. We're thrilled that you found our team responsive and the solution easy to implement and renew, especially with the annual payment plan. Replied April 2026 Read More JN Jack N. Verified reviewer Information Technology and Services 2-10 employees Used weekly for less than 2 years Reviewed January 2026 Call route making calling easy 4 We have really enjoyed using callroute and are moving a lot of our clients to it and would recommend it to others Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The ease to use while integrating with teams it makes managing the whole process easy along with reports making it easy to view incoming and outgoing calls Cons: Sometimes navigating the interface to find call recordings can be hard and a lot of the time it’s hot and miss if the call recordings are there or not Vendor Response Hi Jack, thanks for taking the time to leave a review. We really appreciate it. Call recordings are normally available for playback in near real time, but in some cases, they can take a little longer to process. We know how important quick and reliable access to recordings is, and this is an area we’re actively working to improve. Please do keep an eye on our release notes for upcoming updates, and if you ever need help locating recordings in the meantime, our support team will be happy to assist. Replied January 2026 Read More VR Verified Reviewer Insurance 11-50 employees Used daily for less than 2 years Reviewed January 2026 Callroute Telephony Review 5 We implemented Callroute around a year ago as a replacement for our legacy telephony system, which had a number of limitations and no integration with MS Teams. The experience with Callroute has been very positive. The Teams integration has been seamless, the reporting is robust, and the portal is easy to use. From an operational perspective, we now have far better control over call routing and number allocation. Overall, Callroute has proven to be a reliable and effective telephony solution, and we are very happy with the product and our decision to implement it. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Seamless integration with MS Teams. Strong reporting capability, providing clear visibility of call volumes, patterns, and performance metrics. Intuitive and well designed portal that is easy to use and manage. Good level of control over call routing and number allocation. Responsive and helpful support team. Cons: No complaints or issues; the product serves us well and fully meets our current telephony and reporting requirements. Reasons for switching to Callroute We switched from 8x8 Contact Center because it didn’t integrate with Microsoft Teams in the way we needed and had limitations around call routing and reporting Vendor Response Thank you for the great feedback. We really appreciate it. We’re glad to hear the Microsoft Teams integration, reporting, and portal usability are working well for you, and that you’re getting better control over call routing and number allocation. It’s also lovely to hear our support team has been helpful. Replied January 2026 Read More VR Verified Reviewer Food & Beverages 51-200 employees Used daily for less than 2 years Reviewed December 2023 Callroute Review 5 great experience and value for money in one platform. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use of the platform and management of changes Cons: customising of colours and branding for staff to recognise the app Reasons for switching to Callroute Works with Microsoft teams and better management platform Vendor Response Thank you for your review! It's great to hear your feedback about the functionality and ease of use of our portal. We have a tagging feature in the portal where you can color code number ranges. The portal can also be customized to suit your brand colors and logo if required. One of the team will be in touch so we can discuss setting this up for you. Replied December 2023 Read More AP Adam P. Verified reviewer Environmental Services 1001-5000 employees Used daily for less than 2 years Reviewed December 2023 Call Route - Teams Telephony Central Solution 5 A fantastic experience. We are about 18 months into our journey with Call Route (via Sip Synergy) and I highly recommend the solution and the Sip Synergy support and attention to detail. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: A single portal to control and manage all of our global telephony needs Cons: No real dislike so far, more so feature improvments which we have put to the developers to consider and have often been implimented. Reasons for switching to Callroute Legacy on premise telephone systems. Adoption of MS Teams. Vendor Response Thank you for the review Adam, we're glad you're enjoying Callroute. Replied December 2023 Read More VR Verified Reviewer Insurance 11-50 employees Used daily for more than 2 years Reviewed March 2026 Callroute phone system 5 Overall, my experience with Callroute was solid. The platform offered strong integration capabilities and simplified several aspects of voice routing and number management. While there were areas that could be more intuitive, the core functionality was dependable and added value operationally. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: What I liked most about Callroute was how seamlessly it integrates with existing communication platforms. It removes a lot of the complexity around voice routing and number management, which makes day‑to‑day operations much smoother. Cons: What I liked least about Callroute was that some features felt less intuitive than expected, which occasionally slowed down routine tasks. Reporting can be improved to show in depth details Vendor Response Thanks for the review, we really appreciate your feedback. We’re continually working to improve the user experience, and we’re pleased to say our reporting has recently had a major overhaul to provide more detailed insights. If you’re interested, our service desk team would be more than happy to walk you through the new features and help you get the most out of them. Replied April 2026 Read More DM Dave M. Verified reviewer Health, Wellness and Fitness 1001-5000 employees Used daily for more than 2 years Review source Reviewed January 2026 Great partnership 5 Our partnership with Callroute has always been outstanding. Communication is seamless, and they consistently demonstrate exceptional customer focus. In the past, when configuration changes led to costly issues, they proactively identified the problem and alerted us quickly, enabling us to resolve it before it escalated. Many others would have let it slide, but Callroute truly goes above and beyond, this is the kind of partnership we value. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: They are not just a partner; they are a true enabler of global telephony uptime. Their support is exceptionally responsive and a pleasure to work with, even on the rare occasions it’s needed. Cons: I haven’t had the chance to explore the portal fully yet, but I’m confident it offers a wealth of features and functionality that could add real value. There’s likely a lot of useful information in there, and I’m looking forward to finding time to learn more and make the most of it. Vendor Response Hi Dave, thank you for the lovely review! We’re delighted to hear that your experience with us has been consistently outstanding and seamless. The team will be thrilled to know their efforts to go above and beyond are appreciated. Replied February 2026 Read More AG Ashley G. Verified reviewer Government Administration 201-500 employees Used weekly for more than 2 years Reviewed March 2026 Callroute - More role flexibility would be great 4 Overall the experience using the Callroute system is a good one. It is easy to use and easy to understand. Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: Callroute is an easy to use system that allows us to assign phone numbers to our users quickly, with no delay between assignment and the ability for user to make calls. The customer support has always been helpful when needed. Cons: I do find the roles that are available for use within the Callroute portal are quite limited. It would be great to have more flexibility around what you can allow users to do. For example, it shouldn't just be admins that can run a sync against AD. Vendor Response Thank you for the review. With regards to the admin roles / permissions, Callroute does offer the option to create custom roles to suit your needs. Please feel free to contact our support team who can share further details. Replied March 2026 Read More TM Toby M. Verified reviewer Publishing 1001-5000 employees Used weekly for less than 2 years Reviewed March 2026 Overall very good. Its a simple product, easy to use 4 Overall very good. Its a simple product, easy to use. Company good to deal with, quick to respond to issues and knowledgeable support team Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: Easy to use. Quick to assign numbers to users. Very easy to find either free unused number or those that are allocated and who to. Tagging system is useful for reporting. Cons: Changes happen without us knowing. Occasionally disconnects and so freezes or lags. Updates can sometimes take time to kick in, possibly due to the lagging Vendor Response Hi Toby, thanks for the great feedback, we’re glad you’re finding the platform easy to use and that our support team has been helpful. We appreciate the points on change visibility and performance. We’re working on improving communication around updates and continuing to optimise reliability and speed. Thanks again for sharing your experience. 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