About CallSquad

CallSquad is a hybrid call center solution that helps businesses of all sizes across various industries scale outbound call campaigns. Features include an autodialer, call logging, call monitoring, call list management, lead distribution and more.

CallSquad enables businesses to manage sales activities, lead qualification, opt-in marketing consent, recruitment and event invitations. The solution also enables teams to program multiple campaigns based on different target audiences. Users can customize these campaigns with settings such as maximum call attempts, call timing and more.

CallSquad's call recording feature allows businesses to track all communications with clients on real-time dashboards. Additionally, the solution supports integration with v...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

4 Reviews of CallSquad

Overall rating

5.00 / 5 stars

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Showing 1 - 4 of 4 results

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July 2018

Andy from BrightTALK

Company Size: 51-200 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

It's been great working with CallSquad

Pros

It's really quick and straightforward to set up our call campaigns and programme the various elements. It's especially useful being able to edit things like the sales script and change the number of dial attempts we make to each prospect. This means we can quickly adjust things in line with our requirements, rather than having to create a new campaign from scratch.

Cons

It could be easier to edit campaigns on a mobile device but as we use our laptops to access the software the majority of the time, this is not a real issue for us.

August 2018

Mitchell from Oscar Harrington

Company Size: 2-10 employees

Industry: Staffing and Recruiting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2018

An ideal resource for outbound calling

Pros

CallSquad is really simple to implement as no special equipment is needed and there's nothing to download or install. When creating campaigns, there are numerous customizable options which you can edit whenever you need to. The customer support team are also great and quick to respond to questions or queries.

Cons

When uploading data via a spreadsheet, you have to follow the data template exactly otherwise records do not format correctly

August 2018

Mark from Dynamo

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2018

Easy to use, helped us to be more efficient

Pros

Really easy to use. We had been managing outbound calls manually, via various systems, which had become complex and time-wasting to manage. This was massively improved and simplified with CallSquad. Also, as as a regulated business, it was very important that we had ability (i) restrict the data that is shared with the team to only "essential" + non-sensitive information, and (ii) to monitor call recordings.

Cons

No specific dislikes so far and the team who are using day-to-day have been very happy, able to pick it up super quickly.

March 2019

Frederick

Time Used: Free Trial

Review Source: GetApp


March 2019