All CallTools Reviews

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User Profile

Anderson

Verified reviewer

Telecommunications, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Great for speed dialing

PROS

Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.

CONS

Some times get stuck when many lead are assigned.

Vendor Response

Thank you for the 5 Star Review!

Replied August 2023

David

Telecommunications, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

CallTools is the best power dialer out there!

Overall I have had the greatest experience using CallTools and have never once considered switching software. The technology, new features, and new updates that CallTools constantly brings to their customers is unmatched, and the level of support you receive is unlike anything I've seen with other companies like them.

PROS

CallTools is the best call center software. We are able to keep track of everything we do, optimize our records, and extend our outreach with no limits! We have also had the BEST support with the CallTools team and [sensitive content hidden] himself. We are always kept informed of new updates and new features and how to use them and the team provides great advice with affordable options for us to improve all aspects of our call center.

CONS

I have had no issues with this software. If I have a question about how to use a tool or feature or I'm not using something correctly, the CallTools support team is always easy to set up a meeting with and they always address any questions or concerns.

Reason for choosing CallTools

CallTools has the best software, integrations, and pricing!

Vendor Response

HI David, Thank you for the 5 Star Review! We love to read reviews like yours! We are very happy you love our system and it works for you and your team! We are always one call away for any future assistance needed. - Call Tools Team

Replied April 2023

Alex

Construction, 51-200 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed August 2020

Great platforms elevated requirements.

I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices.

PROS

The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.

CONS

The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).

Reason for choosing CallTools

Because of the ease of use of the CRM and all the integrations that it included on the license.

Reasons for switching to CallTools

We moved from AnswerConnect to CallTools given that we started to do in house calls (outbound and inbound) and the service provided was not bad at all but we wanted to give customers a better experience with trained agents for sales and scheduling.

Peter

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

CallTools Review

[SENSITIVE CONTENT HIDDEN] is my acct. rep. and has been nothing short of amazing. I will most likely be back shortly.

PROS

I find its very user friendly and provides many options to implement for calling / tracking etc.

CONS

Nothing really.....I simply want to try another vendor to compare services.

Reason for choosing CallTools

I thought Xencall sounded like a better fit for a big company but Im going to try them to compare.

Vendor Response

Dear Peter, thank you very much for the 5-Star Review of CallTools! You may not realize this but CallTools caters to all sizes of businesses from small, medium, and to enterprise-level clients. Our Power Contact Center platform can handle the most demanding inbound and outbound dialing needs with our omnichannel system. Your account representative will connect with you to show you our latest technology enhancements to the platform that are cutting edge. Thank you for being a valued CallTools customer. -CallTools Team

Replied April 2021

Anthony

Real Estate, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Call Tools is the best dialer out there

Great experience! Better than other dialers out there

PROS

Very user friendly. Easy to use and set up

CONS

Not much. Maybe if there was an automated SMS system

Reasons for switching to CallTools

Too confusing to use anything else. Call Tools had the most user friendly system

Vendor Response

Hi Anthony, Thank you for the 5 Star Review! We are happy to hear you were able to get set up and using Call Tools with no issue! - Call Tools Team

Replied April 2023

Jeremy

Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Very Powerful Call Tool

So far I'm very pleased with CallTools. My experience with [sensitive content] from the integrations team has been exceptional!

PROS

The number of calls my inside sales agents are able to make at once allows them to work through lead sets with ease.

CONS

Nothing to report yet. I'll need more time with it to give quality feedback here.

Reason for choosing CallTools

Recommended by ISA service. The multiline dialer, and the ability to work with integrations to sync with existing systems.

Vendor Response

Jeremy, Thank you for the stellar 5-Star Review of CallTools. Our goal is to exceed customer expectations, thank you for being a valued CallTools customer and we appreciate the recommendation. -CallTools Team

Replied January 2023

Jack

Financial Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed January 2023

Bluestone Funding Review

It’s good I would recommend it to a friend. I love the customer service. I would recommend working with Brandon.

PROS

I love how it dials the numbers for you it’s really great.

CONS

How the leads aren’t so organized they just disappear after you move on to the next one.

Reason for choosing CallTools

Because call tools is better in every aspect.

Vendor Response

Hi Jack, Thank you for the 5 Star Review! We are happy to hear you love how our system works for your company. Thank you! - Call Tools Team

Replied April 2023

Domenic

Insurance, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

[sensitive content hidden] from Integrations

PROS

The integration team, specifically [sensitive content hidden] has been very responsive through email and has even been on multiple zoom calls to make sure all our needs have been met. He is the main reason we are staying with Call Tools.

CONS

I can not thing of any cons currently with this software.

Vendor Response

Hi Domenic, Thank you for the 5 Star Review! We are happy Keith assisted you as he did. We are always here to help with any future assistance needed! - Call Tools Team

Replied June 2023

Abraham

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Calltools review

[sensitive content hidden] my rep was very helpful and attentive to support issues throughout my time as a client. Ask for her if you're thinking of trying it out.

PROS

The call reporting was pretty good for the business.

CONS

The long wait times and limitations it imposed on total conversations.

Vendor Response

Hi Abraham, Thank you for the 5 Star Review! We are happy to hear you were assisted by our team and they helped through out your initial set up! We are always here to assist! - Call Tools Team

Replied February 2024

User Profile

Nikolai

Verified reviewer

Wireless

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2017

Great AutoDial and Management Oversight ability

The ability to have better management oversight and for team to make more calls.

PROS

The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want. Just make sure you have the default rules set up BEFORE making calls.

CONS

The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective.

Vendor Response

Nikolai, thank you for taking a moment to write a review! We're glad you found the suite of manager features helpful; between call recordings, Live Agent Monitoring, and Real Time Reporting, CallTools.com provides detailed insight on agent performance. Please reach out if there is anything we can help you with! - Your CallTools.com Team

Replied October 2017

James

Consumer Electronics, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2017

Don't Get Much Better Than This

I have used many software for my call center business and finally settled with this for more than a year and above. It is packed with many features but the best part is that it shows the clients call number so you can verify information without bothering with additional questions. It has a very responsible reporting capabilities to real time action.

PROS

Time saving and packed with information and UI is simple.

CONS

A better management when using slow Internet connection.

Vendor Response

James, Thank you for taking the time to leave a review! We're grateful you have been with us for so long and we value your business. Unfortunately, running CallTools on a slow Internet connection usually proves difficult due to the size of the system and its being cloud-based. However, we're glad to hear you enjoy the feature-packed system we've built. The client information pop ups help keep everything organized so you aren't asking your clients questions over again. Please don't hesitate to let us know if there is anything else we can help you with. Your CallTools.com Team

Replied March 2017

Ratan

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

call tools an excellent telemarketing solution

Excellent, good service, good technology

PROS

User friendly and effective. Support is good.

CONS

Could be made a bit cheaper. As such it's priced properly

Reasons for switching to CallTools

better technology

Vendor Response

Hi Ratan, Thank you for the 5 Star Review! Thank you so much for the positive feedback. - Call Tools Team

Replied April 2023

Mark

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2017

Lots of functionality. Very easy to use and helpful customer service.

Could use some more features for inbound traffic, but great value at their price point. Great system!

PROS

The system was very user friendly, great for an non-tech guy like myself. It performed exactly how we needed it to for our business. Our sales and customer service rep was awesome. Anytime we had an issue, he was on top of it and got it resolved quickly.

Vendor Response

Thank you for taking a moment to leave a review, Mark! We're glad you found our software user friendly; that is what we aim for. Built by business owners, for business owners. Our sales and support teams are always available to help with any questions or concerns you might have! Please let us know if there is anything else we can help you with. - Your CallTools.com Team

Replied December 2017

Kris

Computer Software, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed May 2020

A truly effective piece of software that gets the job done.

PROS

Predictive Dialer is a feature laden program, which enables our outreach team to get in touch with prospective customers in an effective manner. The programmers behind the software seem to understand exactly the features needed to manage an outreach team of dialers.

CONS

The only slight drawback to Prospective Dialer is that there is a small learning curve associated with using the software. However, once a new user gets the more powerful features of the interface committed to memory, it's a breeze to work with.

Vendor Response

Kris, thank you for the kind words and recommendation. We strive to exceed customer expectations. While although all software has an initial learning curve, we have an in-house support team here to serve you anytime you have any questions. Please don't hesitate to reach out, we are here to serve you. We appreciate your business and you are a valued CallTools customer. The CallTools Team

Replied June 2020

Isaac

Financial Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

This is a great predictive dialer very easy to use.

PROS

Ease of use and the customer service is the best. I have used many predictive dialers over the years and this is one of the best.

Vendor Response

Thank you for the 5 Star Review!

Replied August 2023

Isaac

Real Estate, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Miles ahead of competition

Miles ahead of the competition (mojo)

PROS

My favorite thing about calltools is the quality of the numbers i can call with, in other words, scam likely is extremely rare. It's an all in one software that lets me buy the highest quality numbers and get to prospecting at ridiculous speeds.

CONS

It's a bit complicated to get up and start dialing, from uploading a campaign, to creating live filters, etc. worth it though!

Reasons for switching to CallTools

my numbers were getting marked as 'scam likely' literally like 25 dials in. Went through literally 70+ numbers in the first week, was becoming impossible to efficiently get through my prospects.

Vendor Response

Hi Isaac, thank you for the 5 Star Review! We appreciate your kind words! - Call Tools Team

Replied August 2023

glenn

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Great Service

PROS

easy to use, price is competitive, rich with features and a lot of flexible. Easy to load leads for the outbound campaigns

CONS

the system takes time to learn and it can be complex due to so many features but its a great system.

Vendor Response

Thank you for the 5 Star Review!

Replied August 2023

Justin

Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

[sensitive content hidden] from Integrations

[sensitive content hidden] from Integrations rocks. He helped setup a brand new integration and accommodated new requests and ideas. He was patient and willing to work with us. He even had the developers setup bulk tagging for the integration to work. This was not setup until [sensitive content hidden] did it. Thank you so much [sensitive content hidden].

PROS

[sensitive content hidden] was excellent and went out of his way to serve me

CONS

That it does not allow you to exclude things when trying to filter. Please fix.

matarsha

Security and Investigations, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

The team is awesome. They waste no time getting you set up, or trained on the software. I am on my second full month of using the dialer. I have no complaints. I would definitely say give this product a try.

makes my outbound calls very easy.

PROS

The software is easy to learn and use. I love the built in do not call list scrubber. That is such a great convenience. I spoke with three other companies before making my decision and neither had the feature. Help is just a click or call away. The quality is great and there is no delay when connecting with customers. Customer service is very important to me and they get an A+. I love how they called to make sure everything was going fine after I made my purchase. Because the product does so much, its hard to remember everything. The response to any question I have is almost immediate.

Vendor Response

Thank you for the 5 Star Review!

Replied August 2023

Matt

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Best business decision I've ever made!

Helps us make more money

PROS

My experience with call tools up to this point has been incredible. My rep has helped us make a seamless transition from five9 to call tools overnight. The day after the switched I saw a 20% increase in sales and a 10% decrease in my abandon rate. The reps and tech support are second to none and always one call away. The dashboard, reports, and ease of uploading data are unbelievably user friendly (this was one of my biggest problems with five9). The system technology and clarity of calls continue to impress the team and I. This product is an absolute steal for the money.

Vendor Response

Thank you for the 5 Star Review!

Replied August 2023

Alan

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Very good service.

PROS

The ease of use and the support that Call Tools has is really good. The dashboard for the admin is also very nice.

CONS

You have to have a minimum of seats. You do not have the ability to look at individual numbers called (or I wasn't shown)

Vendor Response

Thank you for the 5 Star Review!

Replied August 2023

Bobby

Retail, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2017

Great experience

PROS

Easy to use, very helpful on the back end, Sean was great, everyone is there to help for you to win, clear as can be, no down time, accomplished what we set out to do and it didnt take alot out of us...

Vendor Response

Thank you for the 5 Star Review!

Replied August 2023

Uri

Insurance, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2023

Review

PROS

Dialing multiple lines at the same time.

CONS

To long of a delay to connect that people would hang up

Mike

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2017

One of the better call center tools out there.

PROS

I like how easy it us to load lead data into the system and to get it configured to use. It ony takes a few minutes to be u and running.

CONS

I feel that there could be better notifications around when lead data is diminishing so we can get ahead of it so we don't have any down time.

Vendor Response

Hi Mike! Thank you for taking a moment to review your experience with CallTools. We're glad you found the upload process to be simple and seamless! We're always working to make the software more helpful for our users. Please let us know if there's anything else we can do! - Your CallTools.com Team

Replied November 2017

Carlos

Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Shawnie was helpful!

PROS

Supoort team is great! Shawnie specifically help me through the process

CONS

Calls were not connecting properly the majority of the time

Vendor Response

Thank you for the 5 Star Review! We are happy to hear you were assisted as you were by Shawnie, she is great! - Call Tools Team

Replied February 2024

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