Call Tracking Metrics is great

My overall experience has been awesome.

Pros

Call Tracking Metrics allows you to record and keep a list of all the calls come in. It's great for my team to keep up to date on all of the calls that we may have missed. The data about each caller is extremely useful.

Cons

I don't enjoy having to verify myself through a text received, but at least the option is given to keep me logged in for 30 days.

All your call tracking information in one place.

Pros

What I like best about this software is that all tracking numbers are recorded so you can listen and replay for educational/training purposes.

Cons

Some of the reporting is not too user-friendly. Difficult to filter information when looking for specific type of callers.

It is not ideal but does integrate with other programs and software

It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company.

Pros

It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft doesn't cause issues for them) and then it also allows us to listen to those calls.

Cons

It does not record all calls. It does not do a great job of creating contacts into Infusionsoft as it makes duplicates because of how the system connects, NOT sure if this is their fault, Zapier's fault or Infusionsoft's fault.

Ctm review

We are using ctm to be able to recieve all of our incoming calls with no issues. Ctm also makes it very easy to call customers back with no issues.

Pros

It is very easy to use once you learn how everything works. The soft phone makes answering calls very simple and I love the answering machine function of it also.

Cons

If you are unfamiliar with crm and soft phones it can be a little confusing when you are first learning but if you have good teacher you will be fine.

I use CTM for one of my larger clients. The ability to have HIPPA compliant CTM is amazing.

Call recording and tracking, conversion optimization.

Pros

The HIPPA Compliant call tracking, along with the security that comes along with it really helps with one of my larger clients so that we can show them the value of their advertising.

Cons

This is just a little picky, but this software isn't super easy to figure out how to use. The support is really good though about helping you out.

Really simple call tracking solution

Brilliant service from the team, very simple to install and the reporting is excellent.

Pros

This is by far the simplest call tracking solution that we have used for clients, excellent for giving visibility on campaign performance for lead generation.

Cons

Nothing, excellent service at a brilliant price.

Great insight into our calls

Pros

Allows us to track our phone calls and gain intelligence about our calls. More importantly allows us to gain insight into how our marekting is working. Lot of great functinality.

Cons

Sometimes listening to calls is quite bad quality and hard to hear what people are saying.

Does the job - Would recommend

Pros

Personally, I don't need many bells or whistles with call tracking. I used this software for a PPC campaign and was happy with the results and ease-of-use.

Cons

Not much negative to say. The interface could probably be cleaner, and it would be nice to integrate with a CRM, but I also didn't do enough due diligence to confirm that I couldn't hack together that functionality.

Great tool for tracking phone calls

Pros

Easy to use interface and lots of functionality for the price. Great user support and online help and video training. Great tool for tracking phone calls.

Cons

Some extra reporting features could be added but overall great bit of kit.

Great for tracking

Pros

Once you figure out how to use it, it is super easy to use and track your calls from different sources.

Cons

Sometimes has bugs. Additionally it difficult to use for foreign numbers.

Excellent Tool for Tracking Call Traffic

Overall, CTM is a decent tool. I would recommend it to a new business to get good data around call volume, but there's probably a better tool out there (but likely more costly).

Pros

- Great reporting dashboards
- Set up automated email Reports.
- Routing to outside numbers is easy.
- Can integrate with other tools.
- Once you learn the tool, it's easy to use.
- Support is Decent

Cons

- Can be difficult to learn the tool.
- Isn't the most intuitive, but once you learn it, it's fairly simple.
- Lacking some key features for routing to numbers with IVRs.

Has plenty of features

Pros

This software is loaded with a ton of features. It’s good to see pop up notifications of tutorials available as a new feature is implemented.

Cons

Because there are so many features it is very overwhelming to use.

So useful and helpful if using for tracking calls, conversions for a marketing campaign online.

Track phone calls and conversions for marketing campaigns

Pros

It records calls that you can listen to later and it integrates with Google analytics to easily capture call data

Cons

No problems yet, but I just integrated and set it up for my first time, however my company has been using this for 10+ years.