About CallTrackingMetrics


CallTrackingMetrics is a cloud-based call tracking and contact center solution for businesses and agencies that helps with tracking campaigns, reaching new audiences through integrated text marketing and online forms and using intelligent analytics to monitor the quality of conversations.

CallTrackingMetrics' key features include call tracking, call management, online forms, secure communications, reporting, conversation analytics, contact centers, agency tools, apps and messaging. The platform provides reports such as call center agent performance reports and agency performance reports.

CallTrackingMetrics integrates with applications such as Acquisio, Google Analytics, Google Marketing Suite, Facebook, Stripe, Flowdock, Desk, WordPress and Salesforce. The product is available on a monthly subscription basis, and support is extended via phone, email, live chat and an online help desk. 



Read More

Supported Operating System(s):

Web browser (OS agnostic)

15 Reviews of CallTrackingMetrics

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(10)

4 stars

(4)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-15 of 15 reviews

Do you use this product?Write a review

October 2018

Kody from Wisdom Teeth Guys

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2018

Call Tracking Metrics is great

My overall experience has been awesome.

Pros

Call Tracking Metrics allows you to record and keep a list of all the calls come in. It's great for my team to keep up to date on all of the calls that we may have missed. The data about each caller is extremely useful.

Cons

I don't enjoy having to verify myself through a text received, but at least the option is given to keep me logged in for 30 days.

July 2018

Leigh from Scottsdale Weight Loss Center, PLLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

All your call tracking information in one place.

Pros

What I like best about this software is that all tracking numbers are recorded so you can listen and replay for educational/training purposes.

Cons

Some of the reporting is not too user-friendly. Difficult to filter information when looking for specific type of callers.

February 2018

Rachel from Coffee-Powered Marketing

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

February 2018

It is not ideal but does integrate with other programs and software

It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company.

Pros

It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft doesn't cause issues for them) and then it also allows us to listen to those calls.

Cons

It does not record all calls. It does not do a great job of creating contacts into Infusionsoft as it makes duplicates because of how the system connects, NOT sure if this is their fault, Zapier's fault or Infusionsoft's fault.

Response from CallTrackingMetrics of CallTrackingMetrics

Replied May 2018

Hi Rachel, Thank you for your feedback. I know you are passing data between several platforms, but CTM does offer call recordings and transcriptions. Please contact our support team if you have any issues or questions about how to use this feature.

November 2018

Jennifer from The Healthy Back Institute

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Ctm review

We are using ctm to be able to recieve all of our incoming calls with no issues. Ctm also makes it very easy to call customers back with no issues.

Pros

It is very easy to use once you learn how everything works. The soft phone makes answering calls very simple and I love the answering machine function of it also.

Cons

If you are unfamiliar with crm and soft phones it can be a little confusing when you are first learning but if you have good teacher you will be fine.

February 2018

Sam from Proclaim Interactive

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

February 2018

I use CTM for one of my larger clients. The ability to have HIPPA compliant CTM is amazing.

Call recording and tracking, conversion optimization.

Pros

The HIPPA Compliant call tracking, along with the security that comes along with it really helps with one of my larger clients so that we can show them the value of their advertising.

Cons

This is just a little picky, but this software isn't super easy to figure out how to use. The support is really good though about helping you out.

Response from CallTrackingMetrics of CallTrackingMetrics

Replied May 2018

Thanks for the great review, Sam. Also, be sure to check out our new Training Hub which features both live and on-demand video training on new features, etc. It's a great tool for training new team members and brushing up on all of our new features!

November 2018

Colin from Attacat Internet Marketing

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Really simple call tracking solution

Brilliant service from the team, very simple to install and the reporting is excellent.

Pros

This is by far the simplest call tracking solution that we have used for clients, excellent for giving visibility on campaign performance for lead generation.

Cons

Nothing, excellent service at a brilliant price.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2018

Great insight into our calls

Pros

Allows us to track our phone calls and gain intelligence about our calls. More importantly allows us to gain insight into how our marekting is working. Lot of great functinality.

Cons

Sometimes listening to calls is quite bad quality and hard to hear what people are saying.

August 2017

Tim from MilesHerndon

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

August 2017

Does the job - Would recommend

Pros

Personally, I don't need many bells or whistles with call tracking. I used this software for a PPC campaign and was happy with the results and ease-of-use.

Cons

Not much negative to say. The interface could probably be cleaner, and it would be nice to integrate with a CRM, but I also didn't do enough due diligence to confirm that I couldn't hack together that functionality.

Response from CallTrackingMetrics of CallTrackingMetrics

Replied May 2018

Thanks for the review, Tim. CTM does integrate with a lot of existing CRM systems, and we also provide access to our API for those looking for a custom solution. Please don't hesitate to reach out to our support team with questions, and check out our integrations page or sign up for one of our weekly API Office Hour webinars!

December 2018

Himanshu from Optimize Smart

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Great tool for tracking phone calls

Pros

Easy to use interface and lots of functionality for the price. Great user support and online help and video training. Great tool for tracking phone calls.

Cons

Some extra reporting features could be added but overall great bit of kit.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

December 2018

Great for tracking

Pros

Once you figure out how to use it, it is super easy to use and track your calls from different sources.

Cons

Sometimes has bugs. Additionally it difficult to use for foreign numbers.

February 2019

Eric from DreamCloud, LLC

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

February 2019

Excellent Tool for Tracking Call Traffic

Overall, CTM is a decent tool. I would recommend it to a new business to get good data around call volume, but there's probably a better tool out there (but likely more costly).

Pros

- Great reporting dashboards
- Set up automated email Reports.
- Routing to outside numbers is easy.
- Can integrate with other tools.
- Once you learn the tool, it's easy to use.
- Support is Decent

Cons

- Can be difficult to learn the tool.
- Isn't the most intuitive, but once you learn it, it's fairly simple.
- Lacking some key features for routing to numbers with IVRs.

December 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

December 2018

Has plenty of features

Pros

This software is loaded with a ton of features. It’s good to see pop up notifications of tutorials available as a new feature is implemented.

Cons

Because there are so many features it is very overwhelming to use.

May 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

May 2018

So useful and helpful if using for tracking calls, conversions for a marketing campaign online.

Track phone calls and conversions for marketing campaigns

Pros

It records calls that you can listen to later and it integrates with Google analytics to easily capture call data

Cons

No problems yet, but I just integrated and set it up for my first time, however my company has been using this for 10+ years.