CallTrackingMetrics
About CallTrackingMetrics
Awards and Recognition
CallTrackingMetrics Pricing
CallTrackingMetrics offers 3 plans to choose from, to fit any goal, starting at just $39. All plans are on a month-to-month basis, with no required annual contract (unless you want one!), and include unlimited users with just one subscription. You only pay for the data you use, there’s no unnecessary bundling of numbers and minutes. The first month’s subscription is always free, giving flexibility to ramp up without an upfront investment.
Starting price:
$39.00 per month
Free trial:
Available
Free version:
Not Available

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Most Helpful Reviews for CallTrackingMetrics
1 - 5 of 105 Reviews
Max
11 - 50 employees
Used less than 2 years
OVERALL RATING:
3
Reviewed October 2021
Your Basic Call Tracking Software
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
stand out support and functionality
I've used CTM for 5 years. I tried CallRail and have worked with CallSource. I've found CTM to be the easiest to implement and use. They also have more features and integrations that have given my agency the ability to provide detailed reports to my clients.
CONSWe had some challenges getting Google Data Studio synced the way we wanted it, but we were not using just the general template they provided, and [SENSITIVE CONTENT HIDDEN] on their support team was awesome about helping us connect those last dots that we couldn't figure out on our own.
Reason for choosing CallTrackingMetrics
I choose Call Tracking Metrics over Call Rail and Call Source because of functionality, integrations, ease of use, and pricing.
Tiffany
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
We couldn't grow without CTM!!!!!
Overall, we are very happy with CTM because of Coalmarch. They were instrumental in the setup, and the continuous troubleshooting we do with CTM. They are extremely knowledgeable of CTM, and guide us through any additions or hurdles we come across! At the end of the day, we could not GROW the company as we have without CTM and Coalmarch!
PROSThat it is incredibly streamlined. There isn't a "phone" obstacle that CTM can't solve for your business. The tracking information alone that it is able to tell you is invaluable and being able to transition from a 9 am-5 pm business to 24-7 and streamline those calls to specific numbers and departments making it possible for our customers to talk to a real person every time and not a voicemail was the growth push we needed and call companies should be striving for! The ablity to make ALL numbers a textable number, is the most innovative thing CTM quite frankly does. Not to miss a call because they texted instead... what more could you want being in the service industry!
CONSThe only two complaints I have about CTM is that the reporting is not very user-friendly. It goes really far in-depth and isn't easily understood how to do a simple task rather than such broad ones when using "reports". The second would be the CTM App. It's ineffective for inbound calls, but perfect for outbound calls, which I know they are working on updating the app.
Reason for choosing CallTrackingMetrics
Because its innovations are far exceed anything that is on the market currently. Once they update the app there is no stopping them from continuing to crush the competition with their flawless design and capablities!
Vendor Response
Thank you so much for the great review and valuable feedback, Tiffany! We love to hear how we have helped our customers grow. Your success is our success.
Replied March 2021
Meira
Luxury Goods & Jewelry, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed May 2022
Choose Another Call Tracking Company
If it would work, it would be useful in measuring offline conversions.
CONSTried working with them for YEARS to get the data right because if it was correct, it would be so useful. Once I audited the data, the calls had nothing to do with the keyword data that was being reported. Until my arrival, the company was making decisions based on CTM's INCORRECT DATA! I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When we decided to leave, they had auto-renewed our account and promised to refund, but did not. Additionally, many of the calls at the end were robocalls or hangups.
Reason for choosing CallTrackingMetrics
We had been with them for years and wanted to try and maintain the current integration.
Dean
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
The Best Call Management Platform - CallTrackingMetrics.com
Solved my marketing source tracking, intergrated with almost everything. Solved all my call center issues. So many many issues were solved including the micro picky issues.
PROSCallTrackingMetrics.com (CTM) is by far the most complete and versatile call management platform I have ever seen. Plus its got a killer call center system built right in. I can't count the number clients whole love this system. And during this corona virus crisis, switching from an office to home was so simple and totally seamless. We and are our clients didnt skip a beat. I have been with CallTrackingMetrics.com since 2014. Yep! And, I could go on and on. From thier willingness to keep advancing their platform, great customer service, marketing source tracking, and so much more, CTM has played a huge part in our company's and our clients' success!
CONSNothing!!! Seriously. Just an awesome platform!!
Reason for choosing CallTrackingMetrics
CallTrackingMetrics.com had EVERYTHING while others has bits and pieces. For example with most of the alternative products just provisioning phone numbers was a nightmare or you had to request them. With CTM is takes less than a minute to procure your numbers.
Vendor Response
Thank you for the 5-star review, Dean. We appreciate your business and look forward to many more successful years of partnership! As always, please let our team know if there's anything we can do to improve our product or services to better meet your needs.
Replied March 2020