CallTrackingMetrics
CallTrackingMetrics
About CallTrackingMetrics
CallTrackingMetrics is a cloud-based call tracking and contact center solution for businesses and agencies that helps with tracking campaigns, reaching new audiences through integrated text marketing and online forms and using intelligent analytics to monitor the quality of conversations.
CallTrackingMetrics' key features include call tracking, call management, online forms, secure communications, reporting, conversation analytics, contact centers, agency tools, apps and messaging. The platform provides reports such as call center agent performance reports and agency performance reports.
CallTrackingMetrics integrates with applications such as Acquisio, Google Analytics, Google Marketing Suite, Facebook, Stripe, Flowdock, Desk, WordPress and Salesforce. The pr...
Awards and Recognition
FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
CallTrackingMetrics Pricing
CallTrackingMetrics offers 3 plans to choose from, to fit any goal, starting at just $39. All plans are on a month-to-month basis, with no required annual contract (unless you want one!), and include unlimited users with just one subscription. You only pay for the data you use, there’s no unnecessary bundling of numbers and minutes. The first month’s subscription is always free, giving flexibility to ramp up without an upfront investment.
Starting price:
$39.00 per month
Free trial:
Available
Free version:
Not Available
Other Top Recommended Call Center Software
Showing 1 - 5 of 101 reviews
Max
Company size: 11 - 50 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2021
Your Basic Call Tracking Software
Robert
Verified reviewer
Company size: 2-10 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
September 2020
Goodbye physical phone! Hello soft phone!
Pros
I can access it from anywhere, my home computer, my smartphone and it records all my calls so when I'm driving I can gather customer info and call them back after putting their info in my CRM.
Cons
It's highly customizable so that means it can be quite complicated in it's settings. But that's just a natural cause of it being very customizable, you have to invest some time to understand it.
John
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
August 2020
Everything I was Looking For!
Pros
For my business purposes, CallTrackingMetrics provides all of the marketing elements into one platform. I enjoy the Geo-Routing, tracking, and how we can integrate the software for many of our clients.
Cons
Not too many, I am a slow learner and often I need to call Customer Service,
Reasons for switching to CallTrackingMetrics
Better and vastly more versatility. I pay a little more each month for the cost of each of my telephone numbers, but the software outways everything else I was doing for my clients
Response from CallTrackingMetrics
Thanks for the awesome review, John!
Replied August 2020
Meira
Company size: 11-50 employees
Industry: Luxury Goods & Jewelry
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
May 2022
Choose Another Call Tracking Company
Pros
If it would work, it would be useful in measuring offline conversions.
Cons
Tried working with them for YEARS to get the data right because if it was correct, it would be so useful. Once I audited the data, the calls had nothing to do with the keyword data that was being reported. Until my arrival, the company was making decisions based on CTM's INCORRECT DATA! I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When we decided to leave, they had auto-renewed our account and promised to refund, but did not. Additionally, many of the calls at the end were robocalls or hangups.
Reasons for choosing CallTrackingMetrics
We had been with them for years and wanted to try and maintain the current integration.
Armando
Company size: 51-200 employees
Industry: Law Practice
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
September 2022
Happy trooper
CTM has been a total gamechanger for our business, from the capability to measure different sources to the extensive reports we can pull, CTM is simply a ''must have''
Pros
Tracking Sources, Dimension Reports, Recordings and Queues, all these features and how detailed they are help in great measure to achieve our production and marketing goals
Cons
No cons for now. CTM has offered a very smooth transition and work flow for us.
