Ctm review

We are using ctm to be able to recieve all of our incoming calls with no issues. Ctm also makes it very easy to call customers back with no issues.

Pros

It is very easy to use once you learn how everything works. The soft phone makes answering calls very simple and I love the answering machine function of it also.

Cons

If you are unfamiliar with crm and soft phones it can be a little confusing when you are first learning but if you have good teacher you will be fine.

The Best Call Management Platform - CallTrackingMetrics.com

Solved my marketing source tracking, intergrated with almost everything. Solved all my call center issues. So many many issues were solved including the micro picky issues.

Pros

CallTrackingMetrics.com (CTM) is by far the most complete and versatile call management platform I have ever seen. Plus its got a killer call center system built right in. I can't count the number clients whole love this system. And during this corona virus crisis, switching from an office to home was so simple and totally seamless. We and are our clients didnt skip a beat. I have been with CallTrackingMetrics.com since 2014. Yep! And, I could go on and on. From thier willingness to keep advancing their platform, great customer service, marketing source tracking, and so much more, CTM has played a huge part in our company's and our clients' success!

Cons

Nothing!!! Seriously. Just an awesome platform!!

It is not ideal but does integrate with other programs and software

It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company.

Pros

It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft doesn't cause issues for them) and then it also allows us to listen to those calls.

Cons

It does not record all calls. It does not do a great job of creating contacts into Infusionsoft as it makes duplicates because of how the system connects, NOT sure if this is their fault, Zapier's fault or Infusionsoft's fault.

Attribution is key

My overall experience is great. The software and integrations work well and the staff is always very helpful.

Pros

I like all of the robust features and tracking that CTM provides.

Cons

The software can be a little glitchy and difficult to setup at times. Once you get it dialed in it’s great.

Great Call Tracking Software with First Class Support

Overall I love CTM. It's helped us keep better track of how customers are finding out about us, it helps us keep record of our phone calls for legal purposes, and it helps us develop our customer service by listening to past calls and evaluating where we could have done better.

Pros

The primary tracking log is really easy to use and sort. It's also super easy to get new tracking numbers and apply them to different aspects of your business. The best part about CallTrackingMetrics is their support. Anything you could possibly ever want to do, but don't know how to do it can be answered through calling CTM. They'll walk you through the process whether it's you first day, or you've been a customer for many months.

Cons

The reports aren't really all that useful. It lacks a lot of sorting features I could use. Don't remember what they are because I gave up on the reporting section a long time ago. It's also pretty difficult to setup anything with the software on your own. There's so many options in the back end, that you can't tell how to do anything. So it almost always necessitates a call to CTM to set anything up. They're pretty great, though, so calling them isn't a chore or a bother. Unless they're having meeting, cause for some reason they take ALL of their employees into a meeting at once. There have been times where I've needed immediate help and no one is there to take the call because they're "in a meeting learning about new features." Leave at least one person to answer calls please. Train your employees in waves.