CallTrackingMetrics
About CallTrackingMetrics
Awards and Recognition
CallTrackingMetrics Pricing
CallTrackingMetrics offers 4 plans to choose from, to fit any goal, starting at just $79. Plans are on a month-to-month basis, with no required annual contract (unless you want one!), and include unlimited users with just one subscription. You only pay for the data you use, there’s no unnecessary bundling of numbers and minutes. The first month’s subscription is always free, giving flexibility to ramp up without an upfront investment.
Starting price:
$79.00 per month
Free trial:
Available
Free version:
Not Available
Other Top Recommended Call Center Software
Most Helpful Reviews for CallTrackingMetrics
1 - 5 of 125 Reviews
Max
Marketing and Advertising, 11 - 50 employees
Used less than 2 years
OVERALL RATING:
3
Reviewed October 2021
Your Basic Call Tracking Software
Jennifer
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Exceptional Value and the Support is Top Notch!
We are a marketing company and use it when placing ads via print, online, craigslist and so much more. It has helped us save numerous accounts that say they are not getting response from their advertising with us. We are able to print out detailed reports and physically show them how many calls they are receiving.
PROSWe have been with CTM forever it seems like! I have used many different call tracking applications, but, they are hands down the best! If you need something specific from reports, to call handling, forwarding, whispers, they can do it all. The support team is the most helpful with a quick response. From small to big issues they can do it all! The value you get with this CTM far exceeds any other software.
CONSHonestly, there really isn't anything that I don't like. I haven't found anything that they can't do. If they can't do it, they find a way to make it happen for you.
Reasons for switching to CallTrackingMetrics
Value and Support. I love that even after I have returned a number that I am still able to create a report and show the number of calls received when we did have the number.
Lynda
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
A Leval Above
Overall, I am satisfied with the quality of CTM. Calls are clear and I've only had a couple of calls drop (which could more likely be an issue on the other end); I absolutely rely on the call recording to "jog" my memory or cover any possible liabilities; and I like the voicemail information I receive.
PROSCallTrackingMetrics allows us to see through the phone to better serve our customers and place greater value on their time and ours.
CONSThe things I like least are probably more an issue of training and use, but I have had a lot of trouble with "forwarding" the line to my personal phone, transferring a call to others in the office and the way it seems to choose to toggle between "Available" and "Not Available".
Meira
Luxury Goods & Jewelry, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed May 2022
Choose Another Call Tracking Company
If it would work, it would be useful in measuring offline conversions.
CONSTried working with them for YEARS to get the data right because if it was correct, it would be so useful. Once I audited the data, the calls had nothing to do with the keyword data that was being reported. Until my arrival, the company was making decisions based on CTM's INCORRECT DATA! I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When we decided to leave, they had auto-renewed our account and promised to refund, but did not. Additionally, many of the calls at the end were robocalls or hangups.
Reason for choosing CallTrackingMetrics
We had been with them for years and wanted to try and maintain the current integration.
Blair
Business Supplies and Equipment, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Driving Performance
We've been using this program for quite some time and do not see us switching to another platform anytime soon.
PROSWe use CallTrackingMetrics on a daily basis to gauge the amount of effort and productivity each team member is displaying. Being in a competitive sales environment it helps drive indicators that lead to more sales.
CONSNone really. It does what we need it do do