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CallVU is a mobile digital engagement solution that blends digital and interactive media with a voice channel. The platform is designed to help organizations improve efficiency and meet customers’ needs while lowering expenses and generating increased revenue.
CallVU consists of Service Bots, Visual IVR and Agent-Caller Collaboration capabilities which promote self-service. With these tools, callers or customers are able to quickly and easily resolve issues on their own. This lowers call volume and allows businesses to deliver optimal customer experience.
CallVU runs on mobile devices and the web and is an ideal platform for industries that rely on call centers as their first point of contact with their clients.
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