# Castel Contact Center Software Reviews, Demo & Pricing - 2026 > Review of Castel Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/castel-contact-center-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Castel Contact Center Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Castel Contact Center 2026: Benefits, Features & Pricing Wondering if Castel Contact Center is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Castel Contact Center 4.5 [(2)](https://www.softwareadvice.com/call-center/castel-contact-center-profile/#reviews) Pricing Starting at $1.00 per month ### About Castel Contact Center Designed for contact and call centers, Castel's Contact Center suite provides comprehensive solutions to manage customer engagement, monitor real-time analytics, and analyze speech analytics. Castel's solutions ensure contact center compliance, enhances customer experience, improves revenue performance, and increases employee productivity. Castel Contact Center suite includes Castel Connect, Castel Maestro, Castel Detect Live, Castel Detect QA/QM and Castel Explore. Through Castel's Contact Center solutions, teams have access to predictive, preview, and manual dialing capabilities with automated call distribution (ACD) and advanced call scripting. With real-time call monitoring, Castel's solutions can affect conversation outcomes by providing agents with action-based intelligence through instant alerts so they can deliver the best possible customer experience at the right moment. Businesses can also comply with TCPA standards and local and state regulations while also optimizing agent performance through the use of automated QA tools. Additionally, Castel provides speech transcription technology to document customer calls for the post-review call analysis process. Castel... partners with contact centers to provide additional assistance from their Excellence Assurance team in managing customer-agent interactions. Wondering if Castel Contact Center is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Castel Contact Center User Interface ## Popular Castel Contact Center Alternatives Main Product Castel Contact Center 4.5 [(2)](https://www.softwareadvice.com/call-center/castel-contact-center-profile/#reviews) Ratings Breakdown - 4.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(325)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [CallHub](https://www.softwareadvice.com/nonprofit/callhub-profile/) 4.4 [(249)](https://www.softwareadvice.com/nonprofit/callhub-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.34Value for money - 4.21Customer support - 4.28Functionality Pricing Available upon request Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(142)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.66Ease of use - 4.49Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(391)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.48Value for money - 4.52Customer support - 4.51Functionality Pricing Starting at $90.00 per month Get Price ## Castel Contact Center Pricing and Plans Starting price: $1.00 per month Free Trial Free Version Basic $1.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Castel Contact Center Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Castel Contact Center Alerts/Escalation API Automatic Call Distribution Blended Call Center Computer Telephony Integration Inbound Call Center Manual Dialer Monitoring Outbound Call Center Predictive Dialer ## Castel Contact Center User Reviews Overall Rating 4.5 Ratings Breakdown 5 50% 4 50% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.0 Value for money 5.0 Customer support 5.0 Functionality 5.0 Have you used Castel Contact Center and would like to share your experience with others? Omar E. Verified reviewer Accounting Self-Employed Used daily for more than 2 years Review source Reviewed July 2022 Castle contact center 4 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's easy to use and learn clients and employee people Cons: Take time to be good at it but it's not a problem Read More JR Jason R. Banking 501-1000 employees Used daily for less than 2 years Review source Reviewed May 2018 My firm uses Castel's speech analytics capabilities to improve call center agent training. 5 Huge benefits in call center compliance and agent training. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: You can use speech analytics and keyword spotting to ensure agent compliance in real-time before a customer call is over. Cons: This isn't an issue with Castel, but more so our lack of attention to properly setting up the keyword dictionary that helps spot compliance issues. We didn't do a good job at setting this up, and had to go back a second time and re-launch. But this was more our issue than Castel's. Vendor Response Jason - You did a great job getting your keyword dictionary up to speed! We continue to see your speech analytics accuracy and the performance of your call center team increase by orders of magnitude. We look forward to a long a fruitful contact center partnership. Replied June 2018 Read More Showing 1 - 2 of 2 Reviews ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? Our experts can help you compare Castel Contact Center with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice