CC-One is a cloud-based PBX solution that helps midsized to enterprise call centers manage their operations. CC-One offers an integrated contact system that offers ACD and Performance Analytics as stand-alone applications.

In addition, to call distribution CC-One also offers other functionalities: Interactive Voice Response, CTI (Computer telephony integration), Auto Dialer, PBX, Call Scripting, and more. The solution allows users to analyze cross-channel customer interactions and individual agent performances. Predictive analytics-based routing matches each customer to the agent for their needs. Call center operations can be monitored in real time, with historical data accessible for metrics analysis. CC-One’s cloud-based architecture can support agents regardless of their location with their mobile call center app.

CC-One is suitable for a variety of industries including Advertising, Banking, Marketing Services, Real Estate, Healthcare, and more.

CC-One offers support via email, phone and through an online knowledge base.

Omni-channel report
Omni-channel report

Omni-channel report

Analyzer filtering

Analyzer filtering

Real-time operations dashboard

Real-time operations dashboard

Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10



1 Reviews of CC-One

Overall rating

4.0 / 5 stars

Write a review

Showing 1 - 1 of 1 reviews

Start your review of CC-One

Write a review

Kevin from PBX2IP

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great Solution

We found it overcomplicated from an administration perspective, which was a shame as the solution is absolutely amazing.

Pros

Amazing solution that really maximizes you telecommunications and gives you the return that you always wanted.

Cons

Have to confess that they have one of the most difficult pricing structures that we have ever seen.

Review Source: Capterra

Displaying 1 - 1 of 1 reviews