CC-One is a cloud-based PBX solution that helps midsized to enterprise call centers manage their operations. CC-One offers an integrated contact system that offers ACD and Performance Analytics as stand-alone applications.
In addition, to call distribution CC-One also offers other functionalities: Interactive Voice Response, CTI (Computer telephony integration), Auto Dialer, PBX, Call Scripting, and more. The solution allows users to analyze cross-channel customer interactions and individual agent performances. Predictive analytics-based routing matches each customer to the agent for their needs. Call center operations can be monitored in real time, with historical data accessible for metrics analysis. CC-One’s cloud-based architecture can support agents regardless of their location with their mobile call center app.
CC-One is suitable for a variety of industries including Advertising, Banking, Marketing Services, Real Estate, Healthcare, and more.
CC-One offers support via email, phone and through an online knowledge base.