ChaseData Call Center software


107 reviews(5.0/5)
107 reviews(5.0/5)

ChaseData Call Center software offers cloud-based, standalone call center functionality with customer service and support built into the solution. It’s designed for outbound, inbound and blended call center teams.

Dialing capabilities include auto, predictive and preview and progressive dialing. The automatic call distribution ensures calls are being routed properly based on a specific set of rules regarding language preference, skill set and training.

ChaseData has developed many of their features based on customer feedback. Security settings at the management level allow supervisors to track various aspects of a campaign. Digital calls will remain cataloged on the server for at least 90 days, so agents can review them later if necessary and the system admin has access to all calls whenever they need them.  

ChaseData Call Center Software can be deployed on-premise or from the cloud. It's a fit for small to enterprise-level call center teams.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 8 , Windows 10

107 Reviews of ChaseData Call Center

Showing 1 - 20 of 107

Start your review of ChaseData Call Center

Click to start
  • Sara from Telemarketing

    Specialty: Telecommunications

    Number of employees: 2-10 employees

    July 2018

    Great software for a reasonable price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It’s a pretty well rounded and easy to use dialer. Support gets back to you fast. You pay a flat monthly rate for unlimited calling plus voicemail included.

    Cons

    I closed and reopened my business with only two people and I could no longer get an account because they don’t allow less than two.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kenneth from United Access insurance

    March 2018

    Chase has been the answer to our phone success in achieving a 90% average on our answered calls!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Consistency

    Pros

    The product is easy to use and allows us to effectively manage our call center operations. From the reporting to real-time data, ChaseData helps meet our customer needs. They are also quick to reply and assist with any administration functions we need assistance with.

    The level of service we receive is amazing! Our Account Manager is always happy to assist.

    We have looked at other platforms, but continue to use Chase for its efficiency and sturdiness. It is truly the Ferrari of dialers.

    Cons

    The only con i would say is that it is a little little pricey above the competitors. There is an old saying is you do get what you pay for in business. It's worth it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ChaseData, ChaseData Corporation

    March 2018

    Kenneth, thank you for your review.

  • Josh from Czar marketing

    February 2018

    All positive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Billing department is always spot on and always reachable with questions

    Easy to work with people

    Cons

    All positive at this point the team has grown and all seems to be working correctly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ChaseData, ChaseData Corporation

    February 2018

    Thank you Joshua for your review!

  • Mike from Leading Sales Solutions

    January 2018

    Great service and awesome people to work with. Would highly recommend to anyone looking for service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I've worked with dialer companies for 2 decades. While each have had their ups and downs, chase data has proven to be elite in all categories. Customer service is always there to help and does their best to accommodate problems in real time. The support staff has provided amazing service and maintained professionalism at all times. Anyone using a dialer knows how stressful this sector can be, and downtime can feel like an eternity. I can't stress enough how lucky we are to have the support from Chase data as they continue to be leaders in this industry. You guys rock!!!

    Cons

    Agent screens tend to freeze at times. We experience minor issues at times, but nothing that typically disrupts the overall flow for the day.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ChaseData, ChaseData Corporation

    January 2018

    Mike, Thank you for your review. We always appreciate getting feedback from our clients.

  • Verified Reviewer

    Number of employees: 11-50 employees

    December 2017

    Love this software. My sales team increased sales by 50% in a matter of 2 months!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The best benefit a sales team can get is more money and opportunity. That's what this product offers. It makes us more money. Absolutely worth the money spent.

    Pros

    The outbound predictive dialing, When working in a call center, the amount of calls separates your advantage from your colleagues. With predictive dialing, my team gets to make more calls.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ChaseData, ChaseData Corporation

    December 2017

    Thank you for your outstanding review. We are always here to help should you need anything.

  • Ryan from Defender-Pro

    November 2017

    From the initial phone call I knew I was making the right choice moving to ChaseData.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Made my call center much more efficeient

    Pros

    Very fast, real-time is actually real-time, very little delay. Everything is very easy to use once trained by their support staff. Any time I have a question, I just click Live Chat and someone helps me almost immediately. I started using a new CRM and the team at ChaseData was able to integrate it into our system within 48 hours. Basically anything that I've thought of and wanted to do, the team at ChaseData found a way to make it happen.

    Cons

    One change I would like to see, and from what I've been told from the first day I started, it's already in the works, is the ability to tell the system which hours I would like the lines to be open. It was a small learning curve to teach my guys to make sure they log out at the end of the night but it is now a non issue.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ChaseData, ChaseData Corporation

    November 2017

    Ryan, Thank you for your review. Your business means a lot to us. We are always here for you if you need anything.

  • Samuel from CallStar

    Number of employees: 51-200 employees

    October 2017

    Great software, and top notch customer support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has made our daily tasks and goals easier, quicker, and affordable.

    Pros

    This software is not only affordable but able to do all the tasks we need to help our business succeed. Even in the off chance it's missing a function, I was able to contact Chase directly and their programming team was able to implement many of our suggestions to further increase how well it works for our company.

    The support team has been nothing but helpful, willing to take time to walk each of our employees through the process of installing, or using, the software. They pick up the phone within seconds, no 15 minute queues. They give you their phone extensions so you are able to speak to someone on a constant basis making it easier for you, and them, to get through the problem quicker.

    We have tried other dialing software, and nothing has compared to the ease of use, and support we have gotten from Chase. Overall it's been more than just a business transaction, it's been a partnership with Chase that we plan on using from here on out!

    Cons

    Once in awhile you will run into a few bugs such as disconnecting or a button not working as intended, but even in those cases the support staff is quick to pick up the phone and help/fix your problem.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ChaseData, ChaseData Corporation

    October 2017

    Thank you Samuel for leaving a review. We are always happy to hear from clients and the success they are having with ChaseData solutions.

  • Ludnel from Sant La

    Number of employees: 11-50 employees

    September 2017

    Handles large volumes of inbound calls and outbound calls with no downtime.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Much more efficient phonebank fundraising.

    Pros

    Easy to set up and very, very, very easy to train volunteer fundraising operators. Once our funds drives have ended we then use the system to follow up with pledge donors. Compared to our old process, ChaseData has yielded more net collected donations in less time. I would highly recommend this software to all non-profits.

    Cons

    There really are no cons but we learned that we need more broadband bandwidth because of the volume of calls the system was able to handle. We secured more bandwidth, problem solved.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ChaseData, ChaseData Corporation

    October 2017

    Thank you Ludnel for your review.

  • Khan Ataur Rahaman from Netrokona ICT Limited

    Specialty: Professional Services

    Number of employees: 501-1,000 employees

    September 2017

    Value queues easy to maintains

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the call center software about manage, user-friendly, easy to maintains what you want you can customize.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kenneth from ETourandTravel

    Number of employees: 201-500 employees

    July 2017

    ChaseData System was instrumental in easily replacing our premised system while increasing productivity and reducing cost.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.

    Pros

    I had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations. With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated. After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially.
    Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built. We needed to capture and easily access digital recordings of all inbound and outbound calls. We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution.

    Cons

    I have no concerns as the system works exactly as it is designed to.
    Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network. If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network.

    Review Source: Capterra

    Response: ChaseData, ChaseData Corporation

    July 2017

    Thank you Kenneth for your review.

  • Reed from PNH LLC

    Number of employees: 11-50 employees

    July 2017

    Long Time Customer of Chase Data Corporation (Since 2003 when Predictive Dialers were Premise Based)

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Cloud Based Call Center Software that is extremely reliable with robust features and reporting.

    Pros

    Very Easy to Use , Extremely Reliable, Robust Features. The customer tech support team is very responsive and knowledgeable. We have been a long time customer of Chase Data Corporation. We started using their predictive dialer product in 2003 when Call Center's were premise based and T-1 driven. What used to take 30-60 Days to add additional resources now takes literally hours.
    We migrated to the Cloud Based CallCenterNow product in 2011 and it has helped us save money while also increasing our calling productivity. The ability to easily add agents (remote and onsite) is very satisfying. Also, over the years the developmental team has responded very quickly to our special report and feature enhancement requests.

    Cons

    Because the software it is Cloud Based you are sometimes at the mercy of your Internet Provider. When we upgraded from 10 to 28 users we had to upgrade our cable modem bandwidth. The Chase Data Technical Support team was very helpful in helping us resolve the bandwidth issues.

    Review Source: Capterra

    Response: ChaseData, ChaseData Corporation

    July 2017

    Thank you Reed. We appreciate your business and the wonderful review.

  • Dimitrios from Superior 1

    Number of employees: 2-10 employees

    June 2017

    Easy to use. Easy set up. Very customizable for our needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increased ROI. Increased contacts and sales. Reports. Call monitoring.

    Pros

    I am able to not only monitor agents easily but also view their production. This is a dialer that works on two levels. It's easy to use out of the box, while also being entirely customizable for whatever our needs are. Compared to other dialer such as Five 9 we have been using, I just find it flows better. If I have any questions support is there to help.

    Cons

    There is really not much I can say negative about the dialer. I had an issue where it called the same state over and over. I called support and they sorted it out quick. That's about it.

    Review Source: Capterra

    Response: ChaseData, ChaseData Corporation

    June 2017

    Dimitrios, Thank you for this review. We appreciate your feedback. Keep an eye for new reporting features coming soon.

  • Rob from Platinum Choice Healthcare

    Number of employees: 11-50 employees

    June 2017

    Extremely satisfied with Chase Data and their Support , Nick is one of the best there .

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Sales . Alot of sales .

    Pros

    It works and is stable , also takes out voicemails and is a power house software. Compared to other dialers we have used in the past this one is hands down the best in the industry .

    Cons

    Wish they had a App for Admin for mobile or tablet device to use when your away from the office to see the dashboard at all times .

    Review Source: Capterra

    Response: ChaseData, ChaseData Corporation

    June 2017

    Thank you Rob for your review. Our team appreciates your feedback.

  • Steve from Worldwide Capital Management, Inc.

    Number of employees: 11-50 employees

    June 2017

    I have been using the Chase Data dialer system for almost two years.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tech support and functionality

    Pros

    The customer support is AWESOME...NEVER have to wait for support.

    The features and functionality are the best value for the money. I tried and tested several different dialer systems, and always came back to this one. Features for the money and tech support are the two main reasons I continue with this one.

    Their voice mail drop allows you to drop the VM immediate when the answering machine domes on...you DO NOT have to wait for the end of the message and the beep.

    Cons

    Tech Support goes down at 3:30 Pacific time. They need to add SMS and email drops. They are working on SMS drop now I understand.

    Back office could be less cumbersome.

    Review Source: Capterra

    Response: ChaseData, ChaseData Corporation

    June 2017

    Steve, thank you for your review and your feedback. We are continually looking at the feedback from our clients and making modifications based on what is the most important. SMS is definitely at the top of the list. We are working on it and we will keep you posted. Thank you for being a loyal ChaseData customer.

  • Sarah from JCHS

    Specialty: Education

    Number of employees: 201-500 employees

    June 2017

    Great customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    N/A

    Pros

    There are many pros: the biggest being that is has excellent customer service. Another big perk is how easy it is to use.

    Cons

    The cost associated with the product may be a con to some people. Otherwise, extremely easy to use.

  • LOUIE from Strong Dollar Leads

    March 2017

    AWESOME DIALER

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    THE BEST I HAVE USED HAVE TRYED 2 THERS AND NOTHING CLOSE TO THIS CHASE PROVIDES ALL MY NEEDS FOR MY CALLERS

    Review Source: Capterra

    Response: ChaseData, ChaseData Corporation

    March 2017

    Louie, Thank you for the amazing review! We are always here to help if you need us.

  • Sean from The Call Guys

    March 2017

    The right tool for the right job, Chase data is just that

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been in the Contact center industry for over 15 years and Chase has by far the best support team and ease of use system I have ever had the pleasure of using. As a Chrysler Canada preferred vendor it is extremely important to have the best quality and ease of use system on the market, Chase data has proven to be the best i have ever seen!

    Review Source: Capterra

    Response: ChaseData, ChaseData Corporation

    March 2017

    Sean, Thank you for the review!

  • Todd from General Agency Service

    Number of employees: 2-10 employees

    March 2017

    Customer service is outstanding . Owner is a genius. Great company .

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Any time I need help they are there. The functionality and simplicity is fantastic. Best system ever. Priced right .

    Pros

    Ease and comfort . Huns along.

    Cons

    Can't think of any.

    Review Source: Capterra

    Response: ChaseData, ChaseData Corporation

    March 2017

    Thank you Todd! We think you are pretty awesome too.

  • katherina from Interforce Marketing

    February 2017

    Best Dialer we've used

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very satisfied with the overall quality of ChaseData. Their Customer Support is always willing to help and find ways to adapt to my business needs. My telephone agents find the system to be very user friendly. I should have switched years ago!

    Review Source: Capterra

    Response: ChaseData, ChaseData Corporation

    February 2017

    Thank you Katherina! We are always here for you if you ever need us.

  • William from Global Strategic Marketing, Inc

    January 2017

    I Would Strongly Recommend ChaseData

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    From the beginning, the Sales Representative was very helpful and supported our start-up all the way from initial contact up until we were operational. Great tech support and accounting!

    Review Source: Capterra

    Response: ChaseData, ChaseData Corporation

    January 2017

    William, Thank you for leaving us a review. We are always here for you if you need us.

Do you use ChaseData Call Center?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 852-3639