ChaseData Call Center Software


ChaseData Call Center software offers cloud-based, standalone call center functionality with customer service and support built into the solution. It’s designed for outbound, inbound and blended call center teams.

Dialing capabilities include auto, predictive and preview and progressive dialing. The automatic call distribution ensures calls are being routed properly based on a specific set of rules regarding language preference, skill set and training.

ChaseData has developed many of their features based on customer feedback. Security settings at the management level allow supervisors to track various aspects of a campaign. Digital calls will remain cataloged on the server for at least 90 days, so agents can review them later if necessary and the system admin has access to all calls whenever they need them.  

ChaseData Call Center Software can be deployed on-premise or from the cloud. It's a fit for small to enterprise-level call center teams.



114 Reviews of ChaseData Call Center

Overall rating

5.0 / 5 stars

Showing 1 - 20 of 114 reviews

November 2018

Brian from CG3TEK INC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Long Time Customer

The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.

Pros

Our company has used ChaseDataCorp Call Center Software for 15+ Years. We started with their Premise- Based Systems and now use the Cloud Based System. Over the years we moved from commercial clients to government customers. The systems have always been very reliable and they are very responsive to implementing new features and functionality recommendations. We have dealt with several vendors over the years but have remained with Chase Data because of there consistent reliability, robust functionality, new feature implementation and very responsive customer service.

Cons

The Software is great but I highly recommend making sure your own internal network and internet provider is reliable when dealing with VoIP services.

Response from ChaseData of ChaseData Corporation

Replied November 2018

Brian, thank you for being a long time customer and leaving your testimionial about your ChaseData experience. We look forward to working with you for years to come on exciting new features that will help your business prosper.

November 2018

Chelsea from Enviro-Master Services ®

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

ChaseData Call Center Review

Pros

ChaseData software allows my team to be extremely efficient. I love that we are able to customize call outcomes, create auto-greetings, and really tailor the platform to our exact needs. The support team is always available to help and truly wants to make sure you have all of the resources you need. Our reps in particular are fantastic!

Cons

I could benefit from additional training. I know there are a lot of resources and tools in the software that I'm not using simply because I don't know how.

Response from ChaseData of ChaseData Corporation

Replied November 2018

Chelsea, We appreciate you taking the time out of your busy day to share your experience with ChaseData.

November 2018

Chris from Promag Energy Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Customer service is excellent

Customer service is phenomenal!!! Any time I have an issue two of the customer reps are always there to help me resolve any issue I am having. They always have a great attitude and are very courteous. I speak with one of them at least twice a week and she is amazing. I would highly recommend this system to anyone in this industry based solely on how well they treat their customers.

Pros

My favorite part of this system is the customer service.

Cons

The only thing I don't like is that I can't see how many calls each agent has on the live dashboard.

Response from ChaseData of ChaseData Corporation

Replied November 2018

Chris, thank you for your review. We appreciate you take the time to give us your feedback. Our team prides themselves on having stellar service, all around! From every touch point at ChaseData, we want you to feel like you are our utmost important thing to us. Thank you again for taking the time to share this and being a loyal customer.

November 2018

Sofi from Assent Mortgage, LLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Function + Customization

When you feel like you've bitten off more than you can chew, it helps to have a solid contact in Support who can help. Among others, the support team is knowledgeable, helpful, and easy to understand. Thanks everyone!

Pros

If you're smart and want software to be smart too, try this dialer. The features are extensive and can help one achieve a more specific and effective workflow than others I've tried. Support can show you how to build a lot of different rules and actions, so if you can visualize a flow it's probably achievable in the dialer. The Zapier integration means you can link it to pretty much any other tool and make it an automated part of your overall process.

Cons

There are surprise failures that catch us off guard sometimes. You should not try to replace a traditional telephone setup with this service unless you have someone available full-time to troubleshoot and help you get things working again when there's a hiccup. Also, be familiar with your goal. There are a lot of ways to integrate other tools, so try mapping out your process before you launch, that way your initial setup will result in a system that does what you want and won't need as much time to become effective.

November 2018

Daniel from Ring Marketing Grouop

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Excellent Dialer

Pros

User friendly
Dedicated and helpful support team
Fantastic features
Affordable compared to big name competitors
The team at Chase Data is always trying to improve the features and quality of the system

Cons

Can't think of anything negative to say. Very grateful to have this software after years of dealing with big name dialers that cost a lot more, tons of tech issues, and the support was not helpful. Couldn't be happier to be using Chase Data for our business.

Response from ChaseData of ChaseData Corporation

Replied November 2018

Daniel, thank you for taking the time to leave us this review. We appreciate your feedback on your ChaseData experience. We look forward to working with you for years to come.

October 2018

Michael from Family Insurance Guys

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Functionality

3 of 5

October 2018

Doesn't work with a MAC

Pros

Great and affordable option for a windows user. Easy to configure and agent friendly, especially for some of my older agents who have a hard time navigating their way around a new platform.

Cons

Not a great source for MAC users or people who travel internationally. The server doesn't connect well internationally. I tried to connect in Dublin, Ireland and wouldn't work. If you have a call center and an agent with a MAC, they will not be able to use their MAC.

October 2018

Courtney from Dynamic Insurance Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

The best support there is, hands down!

CallCenterNOW can be implemented in short order and will provide you with clear voice communications right out of the box. Furthermore, it can be customised over time to be the tuned instrument you need to reach your clients exactly the way you want to.

Pros

1. It works, every time, all the time. You don't need to have the best most robust network to make it work.

2. If there is something you wish it could do or you want it to do but you aren't sure how, ask support. 9 times out of 10 they either can do it or will adjust the system till it does.

3. It is a straightforward and clear system. It does what you expect it to do and in a way that makes sense.

Cons

Documentation is lacking. There isn't much of an operators or administrators guide so you sometimes end up calling support for simple things that require that "tribal knowledge" that is not available elsewhere.

Response from ChaseData of ChaseData Corporation

Replied November 2018

Courtney, thank you for leaving your review. We would love to talk to you more about your experience. If you are available, please call Joe at (888) 739-8218. Thank you!

July 2018

Sara from Telemarketing

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Great software for a reasonable price

Pros

It’s a pretty well rounded and easy to use dialer. Support gets back to you fast. You pay a flat monthly rate for unlimited calling plus voicemail included.

Cons

I closed and reopened my business with only two people and I could no longer get an account because they don’t allow less than two.

March 2018

Kenneth from United Access insurance

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Chase has been the answer to our phone success in achieving a 90% average on our answered calls!

Consistency

Pros

The product is easy to use and allows us to effectively manage our call center operations. From the reporting to real-time data, ChaseData helps meet our customer needs. They are also quick to reply and assist with any administration functions we need assistance with.

The level of service we receive is amazing! Our Account Manager is always happy to assist.

We have looked at other platforms, but continue to use Chase for its efficiency and sturdiness. It is truly the Ferrari of dialers.

Cons

The only con i would say is that it is a little little pricey above the competitors. There is an old saying is you do get what you pay for in business. It's worth it.

Response from ChaseData of ChaseData Corporation

Replied March 2018

Kenneth, thank you for your review.

February 2018

Josh from Czar marketing

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

All positive

Pros

Billing department is always spot on and always reachable with questions

Easy to work with people

Cons

All positive at this point the team has grown and all seems to be working correctly.

Response from ChaseData of ChaseData Corporation

Replied February 2018

Thank you Joshua for your review!

January 2018

Mike from Leading Sales Solutions

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Great service and awesome people to work with. Would highly recommend to anyone looking for service!

Pros

I've worked with dialer companies for 2 decades. While each have had their ups and downs, chase data has proven to be elite in all categories. Customer service is always there to help and does their best to accommodate problems in real time. The support staff has provided amazing service and maintained professionalism at all times. Anyone using a dialer knows how stressful this sector can be, and downtime can feel like an eternity. I can't stress enough how lucky we are to have the support from Chase data as they continue to be leaders in this industry. You guys rock!!!

Cons

Agent screens tend to freeze at times. We experience minor issues at times, but nothing that typically disrupts the overall flow for the day.

Response from ChaseData of ChaseData Corporation

Replied January 2018

Mike, Thank you for your review. We always appreciate getting feedback from our clients.

December 2017

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Love this software. My sales team increased sales by 50% in a matter of 2 months!

The best benefit a sales team can get is more money and opportunity. That's what this product offers. It makes us more money. Absolutely worth the money spent.

Pros

The outbound predictive dialing, When working in a call center, the amount of calls separates your advantage from your colleagues. With predictive dialing, my team gets to make more calls.

Response from ChaseData of ChaseData Corporation

Replied December 2017

Thank you for your outstanding review. We are always here to help should you need anything.

November 2017

Ryan from Defender-Pro

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

From the initial phone call I knew I was making the right choice moving to ChaseData.

Made my call center much more efficeient

Pros

Very fast, real-time is actually real-time, very little delay. Everything is very easy to use once trained by their support staff. Any time I have a question, I just click Live Chat and someone helps me almost immediately. I started using a new CRM and the team at ChaseData was able to integrate it into our system within 48 hours. Basically anything that I've thought of and wanted to do, the team at ChaseData found a way to make it happen.

Cons

One change I would like to see, and from what I've been told from the first day I started, it's already in the works, is the ability to tell the system which hours I would like the lines to be open. It was a small learning curve to teach my guys to make sure they log out at the end of the night but it is now a non issue.

Response from ChaseData of ChaseData Corporation

Replied November 2017

Ryan, Thank you for your review. Your business means a lot to us. We are always here for you if you need anything.

October 2017

Samuel from CallStar

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

Great software, and top notch customer support!

It has made our daily tasks and goals easier, quicker, and affordable.

Pros

This software is not only affordable but able to do all the tasks we need to help our business succeed. Even in the off chance it's missing a function, I was able to contact Chase directly and their programming team was able to implement many of our suggestions to further increase how well it works for our company.

The support team has been nothing but helpful, willing to take time to walk each of our employees through the process of installing, or using, the software. They pick up the phone within seconds, no 15 minute queues. They give you their phone extensions so you are able to speak to someone on a constant basis making it easier for you, and them, to get through the problem quicker.

We have tried other dialing software, and nothing has compared to the ease of use, and support we have gotten from Chase. Overall it's been more than just a business transaction, it's been a partnership with Chase that we plan on using from here on out!

Cons

Once in awhile you will run into a few bugs such as disconnecting or a button not working as intended, but even in those cases the support staff is quick to pick up the phone and help/fix your problem.

Response from ChaseData of ChaseData Corporation

Replied October 2017

Thank you Samuel for leaving a review. We are always happy to hear from clients and the success they are having with ChaseData solutions.

September 2017

Ludnel from Sant La

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Handles large volumes of inbound calls and outbound calls with no downtime.

Much more efficient phonebank fundraising.

Pros

Easy to set up and very, very, very easy to train volunteer fundraising operators. Once our funds drives have ended we then use the system to follow up with pledge donors. Compared to our old process, ChaseData has yielded more net collected donations in less time. I would highly recommend this software to all non-profits.

Cons

There really are no cons but we learned that we need more broadband bandwidth because of the volume of calls the system was able to handle. We secured more bandwidth, problem solved.

Response from ChaseData of ChaseData Corporation

Replied October 2017

Thank you Ludnel for your review.

September 2017

Khan Ataur Rahaman from Netrokona ICT Limited

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Value queues easy to maintains

Pros

I like the call center software about manage, user-friendly, easy to maintains what you want you can customize.

July 2017

Kenneth from ETourandTravel

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

ChaseData System was instrumental in easily replacing our premised system while increasing productivity and reducing cost.

This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.

Pros

I had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations. With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated. After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially.
Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built. We needed to capture and easily access digital recordings of all inbound and outbound calls. We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution.

Cons

I have no concerns as the system works exactly as it is designed to.
Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network. If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network.

Response from ChaseData of ChaseData Corporation

Replied July 2017

Thank you Kenneth for your review.

July 2017

Reed from PNH LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2017

Long Time Customer of Chase Data Corporation (Since 2003 when Predictive Dialers were Premise Based)

Cloud Based Call Center Software that is extremely reliable with robust features and reporting.

Pros

Very Easy to Use , Extremely Reliable, Robust Features. The customer tech support team is very responsive and knowledgeable. We have been a long time customer of Chase Data Corporation. We started using their predictive dialer product in 2003 when Call Center's were premise based and T-1 driven. What used to take 30-60 Days to add additional resources now takes literally hours.
We migrated to the Cloud Based CallCenterNow product in 2011 and it has helped us save money while also increasing our calling productivity. The ability to easily add agents (remote and onsite) is very satisfying. Also, over the years the developmental team has responded very quickly to our special report and feature enhancement requests.

Cons

Because the software it is Cloud Based you are sometimes at the mercy of your Internet Provider. When we upgraded from 10 to 28 users we had to upgrade our cable modem bandwidth. The Chase Data Technical Support team was very helpful in helping us resolve the bandwidth issues.

Response from ChaseData of ChaseData Corporation

Replied July 2017

Thank you Reed. We appreciate your business and the wonderful review.

June 2017

Dimitrios from Superior 1

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Easy to use. Easy set up. Very customizable for our needs.

Increased ROI. Increased contacts and sales. Reports. Call monitoring.

Pros

I am able to not only monitor agents easily but also view their production. This is a dialer that works on two levels. It's easy to use out of the box, while also being entirely customizable for whatever our needs are. Compared to other dialer such as Five 9 we have been using, I just find it flows better. If I have any questions support is there to help.

Cons

There is really not much I can say negative about the dialer. I had an issue where it called the same state over and over. I called support and they sorted it out quick. That's about it.

Response from ChaseData of ChaseData Corporation

Replied June 2017

Dimitrios, Thank you for this review. We appreciate your feedback. Keep an eye for new reporting features coming soon.

June 2017

Rob from Platinum Choice Healthcare

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Extremely satisfied with Chase Data and their Support , Nick is one of the best there .

Sales . Alot of sales .

Pros

It works and is stable , also takes out voicemails and is a power house software. Compared to other dialers we have used in the past this one is hands down the best in the industry .

Cons

Wish they had a App for Admin for mobile or tablet device to use when your away from the office to see the dashboard at all times .

Response from ChaseData of ChaseData Corporation

Replied June 2017

Thank you Rob for your review. Our team appreciates your feedback.