ChaseData CCaaS vs NICE inContact

ChaseData CCaaS has 134 reviews and a rating of 4.83 / 5 vs NICE inContact which has 456 reviews and a rating of 4.17 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.83 / 5 (134)

4.17 / 5 (456)

Ease-of-Use

5.0 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

February 4, 2021

April 18, 2021

Pros/Cons

  • Pros

  • Quality of sound is awesome and very friendly to use.

  • This is a terrific product. The customer support is excellent as well. I find it very easy to input call lists and I have been getting lots of connects.

  • Cons

  • The only con i would say is that it is a little little pricey above the competitors. There is an old saying is you do get what you pay for in business. It's worth it.

  • Every once in a while we have server issues, but they are typically fixed very quickly.

  • Pros

  • Easy to use! Very use friendly. Great for visibility.

  • I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work

  • Cons

  • The call quality is high but if you have headsets that aren't very good it can create issues with audio.

  • Sometimes calls are choppy due to it being over the internet. However, the flexibility of working form anywhere out ways that small occasional inconvenience.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

FrontRunners

2021

Advisor Recommendations

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2 Recommendations

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Pricing Guide

2020 Call Center Software Pricing Guide

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  • Pricing models & ranges

  • Unexpected costs

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos