Excellent tool - Customer Success Manager

I often use Chorus to transfer customer feedback to our product managers. This gives the PMs the ability to hear the feedback directly from the customer, which is definitely something they value. It also eliminates a lot of back and forth internally.

Pros

I'm a big fan of Chorus because it gives me the ability to go back and review my calls. This allows me to collect follow-ups and critique my style. Also, I enjoy listening to my team's calls to iterate on my style and pick up different techniques on engaging with customers., I've enjoyed building out playlists so new members from my team can listen and learn more from a library of customer calls sorted based on topic. The new UI is great too. I feel it is much easier to use than the previous one. I'm excited to work with Chorus in the future because I feel the team is extremely customer-centric. They've been extremely responsive and helpful during the whole process (onboarding and checking in). They've also been receptive to some feedback and connected us with a PM to further discuss.

Cons

I dislike that there a two different buttons to share and add a clip to a playlist. I think this could be combined in the screen that allows you to fine tune the clip.

Great sales tool

i have had a really great experience using Chorus.ai vital tool for a sales rep.

Pros

The note taker is a game changer. being able to focus on the call and not worry about taking notes has definitely had an impact on my sales. Also great to be able and go back and listen to calls.

Cons

I feel like they could make the application a little more hidden. Sometimes prospects can get scared if they think the conversation is being recorded.

Solid product, but not perfect

Pros

I like that this auto records calls in Zoom. It's nice for new hires to be able to listen to other calls that went well and how people talk through different situations. Also it's great for call listening for managers (x2 speed is so helpful).

Cons

The system does not pick up on all action items and it's capture of "engaging questions" is less than stellar. I also don't love how there are multiple pop ups in the meeting telling guests it's being recorded and livestreamed. One pop up should be sufficient.

Chorus is the future

Chorus is a great platform for scaling your sales team and overall success in your sales org.

Pros

Very easy to share with your team by creating playlists or commenting on recordings. Great for working remotely!

Cons

I don't like how you can't see on the recording level if it's been added to the playlist already or playlists the call recording belongs to. The AI isn't that great at transcribing voice to text.

Rubbish

Cons

Fibre Installation Absolute Rubbish - Chorus Does Not Help