Cincom Synchrony is a contact center management solution designed for small and midsize companies that offers multi-channel interaction management, automated dialer, unified agent desktop and performance monitoring within a suite.
Available for both on-premise and cloud deployment, this system allows incoming voice, email, fax and chat communications to be queued and routed to the available and most appropriate customer agent based on skills, business division and business roles.
The software also features a “Unified Agent Desktop,” which provides agents with the relevant information required to take action on incoming customer requests.
With the help of customized reports, dashboards and tools to monitor agent and contact center performance, users gain a complete view of the contact center activities and are better equipped in taking decisions regarding the contact handling procedures.
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Jonathan from Fidelity
Specialty: Software / IT