Cincom Synchrony Software


 

Cincom Synchrony is a contact center management solution designed for small and midsize companies that offers multi-channel interaction management, automated dialer, unified agent desktop and performance monitoring within a suite.

Available for both on-premise and cloud deployment, this system allows incoming voice, email, fax and chat communications to be queued and routed to the available and most appropriate customer agent based on skills, business division and business roles.

The software also features a “Unified Agent Desktop,” which provides agents with the relevant information required to take action on incoming customer requests.

With the help of customized reports, dashboards and tools to monitor agent and contact center performance, users gain a complete view of the contact center activities and are better equipped in taking decisions regarding the contact handling procedures.

 

Cincom Synchrony - Unified agent desktop
 
  • Cincom Synchrony - Unified agent desktop
    Unified agent desktop
  • Cincom Synchrony - Agent screen
    Agent screen
  • Cincom Synchrony - Automated email responder
    Automated email responder
  • Cincom Synchrony - Call notes
    Call notes
  • Cincom Synchrony - Request customer
    Request customer
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1 Review of Cincom Synchrony

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Jonathan from Fidelity
Specialty: Software / IT

October 2015

October 2015

Perform delivery exchange setups with trading partners

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The trading partner setups are extremely user friendly and the implementations are performed with ease and are seamless.

Likes Least

The ability to work with other transmission protocols that are not Axway specific.

Recommendations

Perform lots of testing to sure that product and its features work with your business needs.