Cisco Call Center Software


 

Cisco Call Center software is designed for midsize and large companies. This software provides a combination of multichannel contact management, intelligent routing and network-to-desktop CTI (Computer Telephony Integration) capabilities for call center management.

Cisco Call Center enables users to integrate inbound and outbound voice applications with Internet applications, such as real-time chat, Web collaboration and email. This allows a single agent to support multiple interactions at once, irrespective of the communication channel chosen by customers.

This software also provides virtualized contact center routing and computer telephony integration with third party ACD (automatic call distribution) and IVR (interactive voice response) systems. Users can segment customers and monitor resource activity and availability.

Other features of the Cisco Call Center include carrier-class distributed fault tolerance and mission critical contact center reporting. The solution also supports video interactions and helps in increasing caller satisfaction by improving the agent’s performance.

 

Cisco Call Center - Workforce management
 
  • Cisco Call Center - Workforce management
    Workforce management
  • Cisco Call Center - Troubleshooting
    Troubleshooting
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

4 Reviews of Cisco Call Center

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Shantanu from Damco Group
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Video collaboration solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All participants can use the chat feature. At the time of the meeting, the host has the option to share desktop, a file or video. Virtual whiteboard feature for sketches and notes is also available.

Cons

Annoying that you have to install it on your PC, I would like to use a pure web application, well, or the maximum plug-in to the browser.

Review Source
 
 

Aimee from Computer Software
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Easy enough

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Sometimes the calls come through, sounding like the person on the other line is in train tracks but I don't know that this is the fault of Cisco

Pros

The ability to make conference calls with multiple customers has never been easier with any other system!

Review Source
 
 

Jacqueline from Rishavena Home Health Care Agency, Inc.
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Better than most and ahead of the curve!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I left the company using this service six months ago. I miss it already.

Pros

Cisco is a company that I have known for many years throughout many fields of work. I always know that when I see a Cisco product in my office, I am with the right company. Cisco Call Center has never disappointed myself or my colleagues. I was part of the administrative team reviewing phone records and I have never had an easier time utilizing a web-based client portal. The interface was streamlined and modern. There are a variety of options when generating reports that can fit any administrative agenda.

Cons

There are no negatives that come to mind while reviewing Cisco Call Center. I have never had a problem using them at any company that I have worked with. I cannot foresee having any issues with them in the future.

 
 

Megan from Rosetta Stone
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

Helpful Calling Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Using Cisco every day has really helped me with making quality calls to my clients. I enjoy how easy it is to use.

Pros

Easy to use for anyone.

Cons

There are some lines that don't connect with cisco, making the calls go automatically to a busy line.

Advice to Others

Customer call center is always there to help