Clicktools Software


 

Clicktools is a cloud-based customer feedback management solution that helps businesses capture, curate and analyze customer feedback. The software is best suited for users in technology, finance, manufacturing, pharmaceutical, communications and consumer packaged goods industries.

Clicktools allows users to capture customer feedback through channels such as mobile, web, email, SMS, interactive voice response (IVR), social media and offline channels. Users can also leverage customizable survey forms with flexible question types and page formatting to make their surveys more interesting and interactive.

If a negative review is received, the software sends automated notifications that help users react at the earliest possible stage. Users can also design feedback programs to analyze customer feedback and improve customer engagement.

Clicktools also features customized reporting and dashboards to track all customer feedback in a single location.

 

Clicktools - CRM integration
 
  • Clicktools - CRM integration
    CRM integration
  • Clicktools - Survey dashboard
    Survey dashboard
  • Clicktools - Survey design
    Survey design
  • Clicktools - Survey mapping
    Survey mapping
  • Clicktools - Home screen
    Home screen
Supported Operating System(s):
Web browser (OS agnostic)

8 Reviews of Clicktools

 

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Software Advice Reviews (2)
More Reviews (6)

Showing 1-3 of 2

Victoria from OneOC
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

So far so good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

syncing with Salesforce, and the potential to see data by person and organization. It's going to help our business and sales opportunities to identify our quality products.

Cons

Don't know enough to say yet because we are in the testing phase. Since we don't have a technical person that knows all the details to setting it up it delayed our testing window. So it does take more knowledge on the front end to set things up to even know if this is the best tool for us. So you have to really be ready to get started once you begin your free demo time.

 
 

Floridel from OneOC
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great tool for Customer Service measurement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great features, capability to do a lot of different functionalities, integration with Salesforce is a plus

Cons

Custom designs require knowledge of HTML and basic coding, not drag and drop capability and may be difficult for first time users

 
 

Bryan from OneOC
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Great features and multiple options, but a bit of a learning curve

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Great survey software. A lot of little complaints, but overall does the job very well and still one of the better options, if you are ready to handle the work.

Pros

Survey emails are easy for people to complete and has a simple interface. Syncs with Salesforce so that we can use our full list. A lot of options in setting up the email types.

Cons

Limited types of questions and interfaces in the surveys. Can be difficult to customize the appearance of the survey and to learn how to structure the questions to properly capture the data in Salesforce. Some knowledge of basic HTML/CSS is necessary.

 
 
 
Showing 1-6 of 6

James from Golden Tennis Strings

December 2016

December 2016

Learning Platform here we come

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Well, we needed something other than screen share and cobbled tutorials so we sprung for CallidusCloud. Feedback so far is positive and moving forward with full implementation. Word on the street is it will give us a breadth of scalable features. All sounds good.

Source: Capterra
 

Satyadev from ON24

December 2016

December 2016

Great tool for surveys!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is very easy to create complex surveys which look User-friendly. It has Drag and drops environment. It has a reporting feature that can be useful to track daily survey results. The forms sit within our landing pages but look entirely like our own. It is very easy to Integrate with Salesforce.com. It has nice routing function for more complex questionnaires.

Source: Capterra
 

Saraj from Rizing

November 2016

November 2016

Great price but functionality isn't fully there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You can't beat the price for the features you get. However, the user interface and usability isn't there. They are working on getting there but it's a long journey before they are there.

Source: Capterra
 

April from StandardAero

October 2016

October 2016

Clicktools Surveys

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The tool is not as intuitive as it could be. Often I am not sure where to go or how to make a change. But the support is AMAZING. David has assisted on more than one occasion. GREAT value for the $$$

Source: Capterra
 

Sreenivasa from Deloitte
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2016

October 2016

clicktools review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a huge consumer of CLicktools forms and currently we are using for more than 100 forms to capture the data for interview evaluation forms.

Pros

Easy to use

Cons

Might be more UI

Advice to Others

yes

Source: Capterra
 

Dan from Aderant
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2016

July 2016

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp