About Clicktools

Clicktools is a cloud-based customer feedback management solution that helps businesses capture, curate and analyze customer feedback. The solution caters to users in technology, finance, manufacturing, pharmaceutical, communications and consumer packaged goods industries.

Clicktools allows users to capture customer feedback through channels such as mobile, web, email, SMS, interactive voice response (IVR), social media and offline channels. Users can also leverage customizable survey forms with multiple question types and page formatting to make their surveys.

Users can enable notifications for specific types of reviews and can then act upon them. Users can also design feedback programs to analyze customer feedback and manage customer engagement. Cli...


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Supported Operating System(s):

Web browser (OS agnostic)

12 Reviews of Clicktools

Average User Ratings

Overall

4.17 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(5)

5

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

March 2018

Jeff from Float into the Clouds

Verified Reviewer

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Best Survey Tool You Can Get

Pros

Clicktools is one of the best survey and form tools that you can get. It offers you limitless options on the layout and way the fields (i.e. conditional fields, etc.) work. Even more important is that it works well with CRM systems, like Salesforce. You can easily send surveys out that update records in your CRM and more.

Cons

While Clicktools is powerful, it is also fairly costly compared to some of the other survey tools out there. So you need to make sure you really need all the complex features.

October 2016

Sreenivasa from Deloitte

Company Size: 10,000+ employees

Industry: Information Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

October 2016

clicktools review

We are a huge consumer of CLicktools forms and currently we are using for more than 100 forms to capture the data for interview evaluation forms.

Pros

Easy to use

Cons

Might be more UI

September 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Functionality

2.0

September 2018

Hard To Use

Pros

Works great once you figure it out but user experience is awful. Integration with Salesforce works well.

Cons

UI is awful, too much of it does not make sense how you get from one section to another. Been using it for years and I still have a hard time navigating.

July 2016

Dan from Aderant

Verified Reviewer

Company Size: 201-500 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

July 2016

December 2017

Re nauta from The Unicorn Group

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

The software is truly great for tracking sales performance

Pros

I can see my team performance overall and it allows me to make necessary tweaks to improve performance.