Clicktools is a cloud-based customer feedback management solution that helps businesses capture, curate and analyze customer feedback. The solution caters to users in technology, finance, manufacturing, pharmaceutical, communications and consumer packaged goods industries.

Clicktools allows users to capture customer feedback through channels such as mobile, web, email, SMS, interactive voice response (IVR), social media and offline channels. Users can also leverage customizable survey forms with multiple question types and page formatting to make their surveys.

Users can enable notifications for specific types of reviews and can then act upon them. Users can also design feedback programs to analyze customer feedback and manage customer engagement. Clicktools also features customized reporting and dashboards to track all customer feedback in a single location. It also offers integration with CRM applications like Salesforce, SugarCRM, Oracle CRM and Microsoft Dynamics.

Support is provided via phone, email and through an online knowledge base.

CRM integration
CRM integration

CRM integration

Survey dashboard

Survey dashboard

Survey design

Survey design

Survey mapping

Survey mapping

Home screen

Home screen

Supported Operating System(s):

Web browser (OS agnostic)



12 Reviews of Clicktools

Overall rating

4.0 / 5 stars

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Number of employees:  201-500 employees

Ease-of-use

Functionality

September 2018

Hard To Use

Pros

Works great once you figure it out but user experience is awful. Integration with Salesforce works well.

Cons

UI is awful, too much of it does not make sense how you get from one section to another. Been using it for years and I still have a hard time navigating.

Review Source: Capterra

Jeff from Float into the Clouds

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Best Survey Tool You Can Get

Pros

Clicktools is one of the best survey and form tools that you can get. It offers you limitless options on the layout and way the fields (i.e. conditional fields, etc.) work. Even more important is that it works well with CRM systems, like Salesforce. You can easily send surveys out that update records in your CRM and more.

Cons

While Clicktools is powerful, it is also fairly costly compared to some of the other survey tools out there. So you need to make sure you really need all the complex features.

Review Source: Capterra

Re nauta from The Unicorn Group

Ease-of-use

Value for money

Customer support

Functionality

December 2017

The software is truly great for tracking sales performance

Pros

I can see my team performance overall and it allows me to make necessary tweaks to improve performance.

Review Source: Capterra

Victoria from OneOC

Industry:  Non-Profit

Number of employees:  11-50 employees

Ease-of-use

Value for money

Functionality

October 2017

So far so good

Pros

syncing with Salesforce, and the potential to see data by person and organization. It's going to help our business and sales opportunities to identify our quality products.

Cons

Don't know enough to say yet because we are in the testing phase. Since we don't have a technical person that knows all the details to setting it up it delayed our testing window. So it does take more knowledge on the front end to set things up to even know if this is the best tool for us. So you have to really be ready to get started once you begin your free demo time.

Review Source

Floridel from OneOC

Industry:  Non-Profit

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Great tool for Customer Service measurement

Pros

Great features, capability to do a lot of different functionalities, integration with Salesforce is a plus

Cons

Custom designs require knowledge of HTML and basic coding, not drag and drop capability and may be difficult for first time users

Review Source

Bryan from OneOC

Industry:  Non-Profit

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2017

Great features and multiple options, but a bit of a learning curve

Great survey software. A lot of little complaints, but overall does the job very well and still one of the better options, if you are ready to handle the work.

Pros

Survey emails are easy for people to complete and has a simple interface. Syncs with Salesforce so that we can use our full list. A lot of options in setting up the email types.

Cons

Limited types of questions and interfaces in the surveys. Can be difficult to customize the appearance of the survey and to learn how to structure the questions to properly capture the data in Salesforce. Some knowledge of basic HTML/CSS is necessary.

Review Source

James from Golden Tennis Strings

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Learning Platform here we come

Well, we needed something other than screen share and cobbled tutorials so we sprung for CallidusCloud. Feedback so far is positive and moving forward with full implementation. Word on the street is it will give us a breadth of scalable features. All sounds good.

Review Source: Capterra

Satyadev from ON24

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Great tool for surveys!

It is very easy to create complex surveys which look User-friendly. It has Drag and drops environment. It has a reporting feature that can be useful to track daily survey results. The forms sit within our landing pages but look entirely like our own. It is very easy to Integrate with Salesforce.com. It has nice routing function for more complex questionnaires.

Review Source: Capterra

Saraj from Rizing

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Great price but functionality isn't fully there

You can't beat the price for the features you get. However, the user interface and usability isn't there. They are working on getting there but it's a long journey before they are there.

Review Source: Capterra

April from StandardAero

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Clicktools Surveys

The tool is not as intuitive as it could be. Often I am not sure where to go or how to make a change. But the support is AMAZING. David has assisted on more than one occasion. GREAT value for the $$$

Review Source: Capterra

Sreenivasa from Deloitte

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

clicktools review

We are a huge consumer of CLicktools forms and currently we are using for more than 100 forms to capture the data for interview evaluation forms.

Pros

Easy to use

Cons

Might be more UI

Review Source: Capterra

Dan from Aderant

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2016

Review Source: GetApp