Cloud Contact Center, by Telax Voice Solutions, is a call center management solution designed for SMB companies in various industries. Government agencies, retail, energy, healthcare, insurance, professional services, engineering, consulting, and other agencies can adopt the platform to suit their needs.
Core functionalities of Cloud Contact Center include automatic call distribution, auto dialing, interactive voice response, workforce management and scheduling, call center scripting, computer telephony integration, and performance management and analytical tracking. Users are able to customize features and scale the system to accommodate unprecedented call volume. Multi-skill routing is available to assign incoming calls to the appropriate team members. Automated features including call-backs and click-to-dial are offered within the suite. Companies can analyze their workforce history, queue activity, and run real-time reports in a unified dashboard.
Cloud Contact Center is accessible via mobile devices and is browser-agnostic.
Ben from Thriveworks
Specialty: Financial Services
Employees number: 11-50 employees
we have a small call center for our franchisees and this software really helps make sure that every client gets directed correctly. Also has very good monitoring tools that has really improved our efficiency
The mobile suite isn't perfect, but it does okay. I'd like to see some extra reports for individual users.