Cloud Contact Center Software


 

Cloud Contact Center, by Telax Voice Solutions, is a call center management solution designed for SMB companies in various industries. Government agencies, retail, energy, healthcare, insurance, professional services, engineering, consulting, and other agencies can adopt the platform to suit their needs.

Core functionalities of Cloud Contact Center include automatic call distribution, auto dialing, interactive voice response, workforce management and scheduling, call center scripting, computer telephony integration, and performance management and analytical tracking. Users are able to customize features and scale the system to accommodate unprecedented call volume. Multi-skill routing is available to assign incoming calls to the appropriate team members. Automated features including call-backs and click-to-dial are offered within the suite. Companies can analyze their workforce history, queue activity, and run real-time reports in a unified dashboard.

Cloud Contact Center is accessible via mobile devices and is browser-agnostic.

 

Cloud Contact Center  - Telax
 
  • Cloud Contact Center  - Telax
    Telax
  • Cloud Contact Center  - Dashboard
    Dashboard
  • Cloud Contact Center  - Queue
    Queue
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

2 Reviews of Cloud Contact Center

Showing 1-2 of 2

 

Start your review of Cloud Contact Center

Click to start
https://www.softwareadvice.com/call-center/cloud-contact-center-review/

Lisbeth from Pharmaceuticals
Specialty: Pharmaceuticals
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Just what we were looking for!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The program is very user friendly.
It is also cost effective compared to other companies that basically do the same things.
Fast help support.

Cons

Some unnecessary features are not easy to take off. If they are able to turn it off then it affects something else that you do need and want.

Review Source
 
 

Ben from Thriveworks
Specialty: Financial Services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Excellent for SMB

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

we have a small call center for our franchisees and this software really helps make sure that every client gets directed correctly. Also has very good monitoring tools that has really improved our efficiency

Cons

The mobile suite isn't perfect, but it does okay. I'd like to see some extra reports for individual users.

Review Source