Cloud Contact Center, by Telax Voice Solutions, is a call center management solution designed for SMB companies in various industries. Government agencies, retail, energy, healthcare, insurance, professional services, engineering, consulting, and other agencies can adopt the platform to suit their needs.

Core functionalities of Cloud Contact Center include automatic call distribution, auto dialing, interactive voice response, workforce management and scheduling, call center scripting, computer telephony integration, and performance management and analytical tracking. Users are able to customize features and scale the system to accommodate unprecedented call volume. Multi-skill routing is available to assign incoming calls to the appropriate team members. Automated features including call-backs and click-to-dial are offered within the suite. Companies can analyze their workforce history, queue activity, and run real-time reports in a unified dashboard.

Cloud Contact Center is accessible via mobile devices and is browser-agnostic.



2 Reviews of Cloud Contact Center

Overall rating

4.5 / 5 stars

Showing 1 - 2 of 2 reviews

May 2018

Lisbeth from Pharmaceuticals

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Just what we were looking for!

Pros

The program is very user friendly.
It is also cost effective compared to other companies that basically do the same things.
Fast help support.

Cons

Some unnecessary features are not easy to take off. If they are able to turn it off then it affects something else that you do need and want.

March 2018

Ben from Thriveworks

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Functionality

5 of 5

March 2018

Excellent for SMB

Pros

we have a small call center for our franchisees and this software really helps make sure that every client gets directed correctly. Also has very good monitoring tools that has really improved our efficiency

Cons

The mobile suite isn't perfect, but it does okay. I'd like to see some extra reports for individual users.