Cloud Contact Center software


2 reviews(4.5/5)
2 reviews(4.5/5)

Cloud Contact Center, by Telax Voice Solutions, is a call center management solution designed for SMB companies in various industries. Government agencies, retail, energy, healthcare, insurance, professional services, engineering, consulting, and other agencies can adopt the platform to suit their needs.

Core functionalities of Cloud Contact Center include automatic call distribution, auto dialing, interactive voice response, workforce management and scheduling, call center scripting, computer telephony integration, and performance management and analytical tracking. Users are able to customize features and scale the system to accommodate unprecedented call volume. Multi-skill routing is available to assign incoming calls to the appropriate team members. Automated features including call-backs and click-to-dial are offered within the suite. Companies can analyze their workforce history, queue activity, and run real-time reports in a unified dashboard.

Cloud Contact Center is accessible via mobile devices and is browser-agnostic.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

2 Reviews of Cloud Contact Center

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  • Lisbeth from Pharmaceuticals

    Specialty: Pharmaceuticals

    Number of employees: 11-50 employees

    May 2018

    Just what we were looking for!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The program is very user friendly.
    It is also cost effective compared to other companies that basically do the same things.
    Fast help support.

    Cons

    Some unnecessary features are not easy to take off. If they are able to turn it off then it affects something else that you do need and want.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Ben from Thriveworks

    Specialty: Financial Services

    Number of employees: 11-50 employees

    March 2018

    Excellent for SMB

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    we have a small call center for our franchisees and this software really helps make sure that every client gets directed correctly. Also has very good monitoring tools that has really improved our efficiency

    Cons

    The mobile suite isn't perfect, but it does okay. I'd like to see some extra reports for individual users.

    This review was submitted organically. No incentive was offered
    Review Source
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