What are CloudAgent users saying about the software?
Read what people like you have said about using CloudAgent software through verified user reviews
User Review Highlights
4.48
29 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Been using CloudAgent for almost 4years. Treebo loves the simplicity it has to offer."
"The admin panel is very easy to use that anyone can make logical rules and that will be ready to use as a service."
"The exhaustive list of features that are available. The ease in which the software was integrated with the CRM App."
"Still has limited functionality. Agents cannot monitor them selfs at all levels."
"No segregation of Missed calls. Have been asking this for last 1 year, but no result."
"Teclo facing connectivity issue are visible sometimes. However, not sure if Ozonetel can change this."
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Showing 1 - 25 of 29 reviews

Divya
Verified reviewer
Company size: 201-500 employees
Industry: Financial Services
Time used: Less than 2 years
Review Source: Capterra
June 2019
Advanced and an intensive solution that meets all requirements
Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight
Pros
The exhaustive list of features that are available The ease in which the software was integrated with the CRM App Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance Good Support team willing to assist exclusively and with utmost priority
Cons
Unable to change the layout / page colors for admin & users to be able to distinguish Basic help document that does not relay much info
Reasons for choosing CloudAgent
The customization's and the feature availability and the ease of access for the same
Laxman
Company size: 11-50 employees
Industry: Automotive
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
October 2021
Review
The CloudAgent has been extremely useful as in the Lockdown periods due to COVID-19 we have been able to continue providing services to the Customers by working from home.
Pros
Ease of use. Easily integrated with SugarCRM BPM360 that we use.
Cons
The user interfaces and user experiences needs improvement. Both from the Agent perspective and the admin screens. The data and graphical representations have great scope of improvements. Since 2017 I have not seen any upgrade and features added that makes the software
Niladri
Company size: 501-1,000 employees
Industry: Hospitality
Time used: Less than 6 months
Review Source: Capterra
July 2019
NoT Always Reliable
Calling is the best part. Worst part is Freezing.
Pros
Calling function is great. Our Clients can be reached easily.
Cons
The software freezes automatically while we get a call or post call.
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
June 2019
CloudAgent review
We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement.
Pros
It is user-friendly, The reports are very apt & user-friendly. The user interface is good.
Cons
It lacks proactiveness to inform the end user if there is a technical issue. Disclaimer should be provided for eg; A particular report is available for XX days only. Also, if XX days are passed, reports can be retrieved or not.
Ashutosh
Company size: 201-500 employees
Industry: Health, Wellness and Fitness
Time used: Less than 2 years
Review Source: Capterra
June 2019
Good product but can be the best!!
- Kookoo helps my back end operation team in their everyday work by providing a professional way to increase the caller experience. - Gives the manager the real-time performance of the agents. - A good software setup helps the organization to grow.
Pros
- Easy to understand - Quality of back up support is very good - Ownership of the account manager is fabulous - Support for initial training is also very good
Cons
- Lacks direct crm integration - Inbuild CRM will change the feature and increase usability without spending at multiple places for an organization.
Reasons for switching to CloudAgent
Very unprofessional behavior with clients. Lack of technology.
Santhosh
Company size: 201-500 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
July 2019
A simple product with great support.
Pros
Been using CloudAgent for almost 4years. Treebo loves the simplicity it has to offer. Reports are detailed and has numerous options which allow a lot of deep dive for a contact center set up. AI effort is quite mature and Ozonetel's ability in AI has resulted in quite a cost difference.
Cons
Teclo facing connectivity issue are visible sometimes. However, not sure if Ozonetel can change this.
Srinivas
Company size: 51-200 employees
Industry: Computer Software
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
December 2021
Good service on support
It is really good and our service was smooth with the tool.
Pros
Features are really good and also support when ever required is appreciated from them.
Cons
We dont have any as such as per our business
Reasons for choosing CloudAgent
Reports and customer service
Reasons for switching to CloudAgent
features and reports
Kapil
Company size: 51-200 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
July 2019
Finally a stable cloud based calling partner
We tried a lot of services, none of them proved near KooKoo. Its actually serving all our purposes. Support is fast and accurate.
Pros
Provides a lot of options at User Interface to play with skills and call routing. Easy to use screens and provide lot of insight through reporting
Cons
Agents login are stuck some time, which requires a cache clean up to continue
Anonymous
Company size: 51-200 employees
Time used: Less than 2 years
Review Source: Capterra
July 2019
Good Product
Overall experience is Good, Helpful Product.
Pros
Kookoo helps in handling the back end operation team on everyday basis in professional terms, also helps in increasing the caller experience. It helps manager to figure out the performance.
Cons
It is more dependent on internet availability in case of handling calls at multiple locations.

Sandeep
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
June 2019
Good Hybrid telephony product
Pros
Hybrid model where we use our own PRI/SIP for Telco. Good reporting portal.
Cons
Real time SIP/PRI usage to take up decisions as we use multiple telco vendors.
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
June 2019
A perfect product
Pros
The ease of use is the best thing that we liked about the product.
Cons
I believe the communication channel can be improved.

Amarpreet
Verified reviewer
Company size: 51-200 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
June 2019
amazing experience working with the team
Going well and hope to be same for the future as well
Pros
When we started working with ozontel, we were unsure about using the product, setting up call centre. We got it all done in just few days. Team is excellent and so helping. Support team is available all the time on call. Hope to receive the same services in future as well.
Cons
I wish they can have their own CRM, we are facing the issue in integration with CRM.
Doug
Company size: 2-10 employees
Industry: Consumer Electronics
Time used: Less than 12 months
Review Source: Capterra
July 2019
KooKoo CloudAgent EF Implementation
It has been a good experience and the team has been very responsive and able to solve any issues right away. They helped to design the right system for our needs and have supported it as changes or recommendations were voiced.
Pros
The support and customization during the setup. The support after it was initially setup has been excellent as well. The Auto Call back feature to avoid waiting on hold is one of the best features for our Call Center Customer Service Center. I has integrated well with our CRM and has been easy to use and change as needed.
Cons
We have experienced a couple technical issues with the lines and outbound calls but they were addressed quickly.
Reasons for switching to CloudAgent
We needed to have a customizable VOIP with great support ant they have delivered!
Jessica
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2019
We went KooKoo!
Customer service is slightly difficult due to the time change but we do always get an answer. We appreciate the ease of using this program on a computer and not needing an actual phone. We are hopeful of the Zenoti partnership as we use that program as well.
Pros
Being able to answer the phones remotely. It has changed the dynamic of one of the biggest pieces of our company, our Customer Service. Managers can now call guests from their computer, from home, at any time. We are able to offer support to our Call Center without having to be in the office.
Cons
I wish there was a way to check off the voicemails I've called back and not have to rely on the call history (that needs to be filtered by phone number) to show a call was returned.
Reasons for choosing CloudAgent
We had done a lot of work with KooKoo and wanted to see it through.
Reasons for switching to CloudAgent
Radix was AWFUL. We needed a program that would integrate with Zenoti and that could be used remotely. And we really needed a program that let us do something as simple as changing the voicemail message to say we were closed, which Radix did not do.
Khushbu
Company size: 2-10 employees
Industry: Food & Beverages
Time used: More than 2 years
Review Source: Capterra
June 2019
Cloud Agent Review - Ozonetel
We use for customer complaint handling.
Pros
Ease of using is the best feature and promptness from the team.
Cons
dialler report preparation time takes long at our end. it should be easy to generate through software features
Rati Prakash
Company size: 201-500 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
July 2019
-
Pros
Reporting Work- Log in, Break, call report
Cons
No segregation of Missed calls. Have been asking this for last 1 year, but no result
Abhinav
Company size: 201-500 employees
Industry: Financial Services
Time used: More than 2 years
Review Source: Capterra
June 2019
Nice Product
Pros
This product has the most advanced features for Agents and Admin
Cons
Still has limited functionality . Agents cannot monitor them selfs at all levels.
SWAPNIL
Company size: 51-200 employees
Industry: Media Production
Time used: Less than 12 months
Review Source: Capterra
July 2019
Worth using Kookoo Cloud Agent
It is good so far.
Pros
Cloud Agent software is very easy to install and best part is that it is compatible with almost all flavors of Microsoft Windows. The admin panel is very easy to use that anyone can make logical rules and that will be ready to use as a service.
Cons
No such Cons so far. One thing that the kookoo platform may not be feasible with Apple devices like MAC, IMAC or Ipad.
Anonymous
Company size: 10,000+ employees
Time used: More than 2 years
Review Source: Capterra
June 2019
Excellent Performance
Pros
Accuracy and Appropriate data avaialable in detail
Cons
Slowness experienced and sync will take time
Ashish
Company size: 5,001-10,000 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
August 2019
Good service
incredible experience working with cloud calling
Pros
Time to time service , good support , nice communication
Cons
Nothing. there is nothing worst in it, service is good
Narendra
Company size: 51-200 employees
Industry: Education Management
Time used: Less than 12 months
Review Source: Capterra
July 2019
It is very simple and easy to use
All are agents clearing the cache, temporary files, cookies, history of browser 2 to 3 times a day. Its need to be resolved by KOOKOO CloudAgent.
Pros
The CloudAgent is working fine, there are no hanging issues with this software.
Cons
There is some bug in this software because of some time calls not connecting.
Kashmi
Company size: 501-1,000 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
July 2019
Best Call center Software
Pros
Product is Excellent, especially AI,Good for any organisation
Cons
Came up with nothing , which i like the least.
Praveen
Company size: 51-200 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
July 2019
Time Saving - Easy To Use
Good
Pros
Seamless Integration with CRM and Bulk calling
Cons
Connectivity - Telco connectivity issue are there as you will be given shared PRI.
Gauri
Company size: 201-500 employees
Industry: Financial Services
Time used: Less than 12 months
Review Source: Capterra
June 2019
At NeoGrowth
Good
Pros
Recording is clear Good use for internal purposes Data is available for the user
Cons
Few scenarios where calls dont get connected . Resolutions come in one day thats too late
Reasons for choosing CloudAgent
Was being used by customer service department at NeoGrowth before .
Zuheb
Company size: 201-500 employees
Industry: Capital Markets
Time used: Less than 6 months
Review Source: Capterra
June 2019
Additional Features
So far its a 3/5 experience.
Pros
Time for implementation and generic available modules.
Cons
Team, you need t provide all 3 modes with the setup you provide. Predictive, power & manual. Physical support also needs to be provided along with contact centre support Need a manual on how to use this software as there are many items where the team need visibility on however the resolution gets delayed due to unavailability of product manual.
Reasons for choosing CloudAgent
Bang for the buck and faster implementation
Reasons for switching to CloudAgent
Limited scope of features. Unclear reports

CloudAgent
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