CloudTalk Software

CloudTalk Software

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FrontRunners 2021

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About CloudTalk

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. Key features of CloudTalk include automated call distribution, interaction recording, voicemail, interactive voice response (IVR) and custom reporting. Businesses can utilize wallboard to gain real-time visibility across staff activities and identify behavior trends using sentiment or emotional analytics. Additionally, agents can utilize the after-call-work (ACW) functionality to complete follow-up tasks, improving customer satisfaction. CloudTalk integrates wi...

CloudTalk Pricing

CloudTalk pricing scales with number of agents: Starter: $30/user per month (billed monthly) or $25/user per month (billed annually) Essential: $40/user per month (billed monthly) or $30/user per month (billed annually) Expert: $60/user per month (billed monthly) or $50/user per month (billed annually) Custom: Contact us - support@cloudtalk.io

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Not Available

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CloudTalk User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 243 reviews

Albert

Company size: 2 - 10 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

September 2021

Why I use Cloud Talk

User Profile

Eyituoyo

Verified reviewer

Company size: 2-10 employees

Industry: Information Technology and Services

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2019

intruitive for Both Admins and Users

There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Pros

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Cons

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Reasons for switching to CloudTalk

We needed something that had some specific features and better billing structure for our use case.

Victor

Company size: 2-10 employees

Industry: Accounting

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

August 2020

Well functioning and good integration with HubSpot

We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Pros

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Cons

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Reasons for choosing CloudTalk

Ease of use and ease of deployment.

Reasons for switching to CloudTalk

Freshcaller did not have a good integration for hubspot

Rudy

Company size: 11-50 employees

Industry: Internet

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Great telephony system, great CRM integrations

Their support is amazing and their support staff as well.

Pros

It's very easy to use. Also updating is very easy and fast.

Cons

Sometimes it would give us an error or say things like call not connected.

Reasons for choosing CloudTalk

The price and service was reasonable.

Jeff

Company size: 2-10 employees

Industry: Legal Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

January 2022

We love Cloudtalk because it works

It's the one we just keep coming back to

Pros

ease of use. excellent call recording. super easy to set up

Cons

sometimes there can be a delay in customer service response

Reasons for choosing CloudTalk

ease of use

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