CloudTalk Pipedrive integration screenshot
Supported Operating System(s):
Web browser (OS agnostic)About CloudTalk
CloudTalk is a cloud-based solution that helps support and sales teams automate processes for making and receiving calls using key metrics and custom communication tools. Primary features include automatic call distribution, queue management, call scripting, logging, predictive/progressive dialing and interactive voice response.
Designed for e-commerce businesses of all sizes, CloudTalk provides customer cards in real-time to display data related to caller information, communication history, chat, notes and client interaction. The centralized platform allows enterprises to automatically record calls and listen to them from mobile devices for monitoring team performance. Additionally, teams can create multi-level IVR menu for clients to facilitate c...
100 Reviews of CloudTalk
Average User Ratings
Overall
4.71 / 5 stars
Ease-of-use
5.0
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
July 2019
Matej from LiveAgent
Company Size: 11-50 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Great product with outstanding support
We are very happy customers and compared to the alternatives we were choosing from, we are sure we did a best decision going for CloudTalk!
Pros
We are pretty happy how quick we were able to implement CloudTalk into our company. With call center it used to be very common to start using it after several days and you were never used to it. Until now. We felt like CloudTalk is more like a automation tool that call center software, since it saves you a lot of time on repetitive tasks that you most likely hate.
Cons
We would need more software connected to CloudTalk to even more dig into automation.
Reasons for Choosing CloudTalk
It's the mix of plenty of small thing that forms your overall impression. Whether it was interface, customer service, easiness of use or features directly, it was obvious that CloudTalk is a moden software, built on modern technology, very fast, reliable and backed up by very talented team.
January 2020
Jn from CLine, s.r.o.
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
January 2020
cool program, I definitely recommend
great program for good money
Pros
I like everything that is easy to control that it costs little money
Cons
small outages, but not often, it was probably caused by the Internet
Reasons for Choosing CloudTalk
I found it on the web and I immediately liked it, it works great and at a great price
January 2020
Robert from rankingCoach GmbH
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
January 2020
Really easy to use calling software for everyone!
Very good so far. The sound quality is good, the handling very easy so it does what it has/should do!
Pros
Usability Design Functions Quality Integration(s)
Cons
Reliability. When the Computer is in Stand-by mode and restarts again i also have to restart the software otherwise i get error messages when i want to make a new call. I guess this could be easily solved
October 2019
Careyn from LUXICO
Company Size: 11-50 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
October 2019
App is Good But Still Needs Improvement
Benefits: -I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile -I can listen to the recordings anytime and go back to them when necessary -I can easily connect with guests and colleagues and this drives more value into the business.
Pros
Upsides of Using CloudTalk: -It has International calling capability -It has a mobile app available for iPhone users -It identifies who's logged in or not for internal users -There is Caller ID -I like the fact that most calls are recorded automatically is readily available for listening -Easy to use; straightforward interface, userfriendly -Dashboard is very useful and has all the information I need
Cons
Least Helpful / Dislikes -The status showing if people are online/offline is not always accurate -The application malfunctions regularly (maybe bugs) -Calls are not being routed correctly sometimes -Callers wait for a long time waiting when they are transferred -Caller ID names not accurate -No mobile phone app available for Android users - please create soon!!!
January 2020
Leon from Flow Websites Ltd
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Good overall
Pros
It does what I need it to do with a fair price.
Cons
I'd like the ability to see a more focused view on users tagged. For example, if I tag a user as "interested" - I would like to be able to filter out all of the people who aren't interested so I can just call those who I know I have a chance with.
Reasons for Choosing CloudTalk
lower price
