CloudTalk Software
FrontRunners
About CloudTalk
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients.
Key features of CloudTalk include automated call distribution, interaction recording, voicemail, interactive voice response (IVR) and custom reporting. Businesses can utilize wallboard to gain real-time visibility across staff activities and identify behavior trends using sentiment or emotional analytics. Additionally, agents can utilize the after-call-work (ACW) functionality to complete follow-up tasks, improving customer satisfaction.
CloudTalk integrates wi...
CloudTalk Pricing
CloudTalk pricing scales with number of agents: Starter: $30/user per month (billed monthly) or $25/user per month (billed annually) Essential: $40/user per month (billed monthly) or $30/user per month (billed annually) Expert: $60/user per month (billed monthly) or $50/user per month (billed annually) Custom: Contact us - support@cloudtalk.io
Starting price:
$25.00 per month
Free trial:
Available
Free version:
Not Available
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CloudTalk User Reviews
OVERALL RATING
Showing 1 - 5 of 243 reviews
Albert
Company size: 2 - 10 employees
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2021
Why I use Cloud Talk
Eyituoyo
Verified reviewer
Company size: 2-10 employees
Industry: Information Technology and Services
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2019
intruitive for Both Admins and Users
There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.
Pros
One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.
Cons
For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.
Reasons for switching to CloudTalk
We needed something that had some specific features and better billing structure for our use case.
Victor
Company size: 2-10 employees
Industry: Accounting
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2020
Well functioning and good integration with HubSpot
We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication
Pros
Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot
Cons
The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.
Reasons for choosing CloudTalk
Ease of use and ease of deployment.
Reasons for switching to CloudTalk
Freshcaller did not have a good integration for hubspot
Rudy
Company size: 11-50 employees
Industry: Internet
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2022
Great telephony system, great CRM integrations
Their support is amazing and their support staff as well.
Pros
It's very easy to use. Also updating is very easy and fast.
Cons
Sometimes it would give us an error or say things like call not connected.
Reasons for choosing CloudTalk
The price and service was reasonable.
Jeff
Company size: 2-10 employees
Industry: Legal Services
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2022
We love Cloudtalk because it works
It's the one we just keep coming back to
Pros
ease of use. excellent call recording. super easy to set up
Cons
sometimes there can be a delay in customer service response
Reasons for choosing CloudTalk
ease of use
