CloudTalk
About CloudTalk
Awards and Recognition
CloudTalk Pricing
CloudTalk pricing scales with the number of agents: Starter: $25/user per month (billed annually) Essential: $30/user per month (billed annually) Expert: $50/user per month (billed annually) Custom: Contact CloudTalk directly for a custom quote
Starting price:
$25.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for CloudTalk
1 - 5 of 258 Reviews
Albert
2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed September 2021
Why I use Cloud Talk
Matej
Verified reviewer
E-Learning, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great IVR & solid value
Very positive! Sending the high-five to their team.
PROSBesides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors.
CONSThe mobile app could be improved, but we prefer the desktop app anyways.
Reason for choosing CloudTalk
Best value for the pricing, solid support
Frederico
Leisure, Travel & Tourism, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Great product and fantastic support!
I can say 10/10. They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section.
PROSThe integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions.
CONSThe cloudtalk team is improving along the way. We have experienced some temporary bugs.
Reason for choosing CloudTalk
Cloudtalk team was more responsive and quickly introduced us to all the features we were looking for.
Reasons for switching to CloudTalk
The hardness to communicate with Twillio and to obtain support for our desirable functions.
Andres
Outsourcing/Offshoring, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2023
Unreliable tool for small businesses that do not work 24/7
The waiting time for the phone lines is short. That is the main positive thing
CONSReception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.
Reasons for switching to CloudTalk
Cloudtalk includes an option for SMS's
Vendor Response
I'm sorry to hear about your disappointing experience with us. It's always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn't live up to your expectations on this occasion. I'm thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at support@cloudtalk.io to discuss how we can make this right.
Replied March 2023
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Easy-to-use and intuitive call center software
Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available. It is a great tool to connect with customers around the world, in our case usually free of charge. It is a great tool, especially when you scale up.
CONSNothing as it has literally everything we were looking for in a vendor.
Vendor Response
Many thanks for taking the time to share your feedback with us. We're very happy to hear that we met your expectations and were able to help your company answer all your calls. We take great pride in what we do, and it is our earnest desire that it assists each and every one of our clients in achieving their objectives. It does, as seen by your comments, and we appreciate you telling us.
Replied March 2023
