We have been working with CloudTalk for 3 years and have always been satisfied with their services. Good calls, good support.

There is no single thing I would dislike about CloudTalk.

Flexibility and powerful features. Their customer care team is very helpful and responds quickly.

Integrated with our help desk app - works perfectly.

The customer service is very good and responds quickly and solution-oriented. I was very happy how fast and easy the solved my requests.

From all my experience I can say that CloudTalk’s second name should be GAME CHANGER. They delivered on all of my wishes and problems in no time.

Purchasing and onboarding are the worst. Once we purchased a plan, there was no way to upgrade without contacting support.

Good support team and great insights and data.

Perfect phone system for startups. Easy to use with great customer suppor.

CloudTalk has a lot of features that we use very often. Good value for money, easy to use, good support and very intuitive interface.

The communication WAS the worst I have even experience. You might not hear from them for 2 or 3 days and I know that they read my emails because of tracking.

Most of all, I liked the ease of use and intuitiveness of it.

Great first interaction with my CloudTalk rep and still get great support when needed. Very pleased to be using it.

I like the user friendly enviroment of the software.

They were great to deal with, the service was good, and the pricing outstanding.

They have all that we need, and, in addition, they offered me great opportunities. A recent one was an article in their customer experience section.

A nice piece of software if you are looking for a low cost cloud contact centre. It’s a startup so they are quite flexible and responsive.

I like how customer friendly  ClaudTalk is and the design of it.

Call quality is great, we have tested with international calls to several countries including China, where most providers usually fail to provide a good service.

It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you.

I am using Cloudtalk now for more then 2 months and the service is great.

I am overall very pleased with the service I've had with CloudTalk. It runs very smoothly and integrates with other programs well.

Overall, I’m very happy with the product and the direction where it’s headed. The UI is very modern which makes it a pleasure to work with.

The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation.

I dont like problems that always shows up because of windows, anyhow, this problem is not caused by Cloud Talk.

Software is obviously using the internet so if you have a weak connection then your calls will drop out.

We are very happy customers and compared to the alternatives we were choosing from, we are sure we did a best decision going for CloudTalk.

Love the ability to integrate into Hubspot and easily dial or call a contact at the click of a button.

Couldtalk has many great and wonderful features that definitely can improve your work experience. I love the tags and click to call features.

I am happy with the ease of use and definitely prefer using it over a phone. Creates a more streamlined sales process.

The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.

Did not recognize any cons or problems till now.

The benefits are amazing - each phone call is automatically transcribed which is pretty good.

They want you to pay a ridiculous amount in fees that no other virtual phone company charges. There's no separate contact list for the account.

The value is great for what you pay. We appreciate the pricing as we are a smaller company.

I have experienced times where there is no alert that I have a missed call or voicemail unless I check the app itself.

The only negative that I can say about dialpad is their process for removing licenses is not easy. We were charged for many licenses that were not being used.

Established a business phone #, a conference call # and voicemail in a matter of minutes. I love that you can text from the web app.

Affordable price for small businesses with great user interface. Apps are available for all platforms.

Dialpad everywhere is excellent. It is great to have access across all my devices.

Its super easy to use, practical, i really like how easy you can transfer a call and see if the person was available or not.

I hate it more than any other product I have ever used.

Occasionally, I'll miss a call without a notification, and sometimes have slow response when making outbound calls.

Good system overall that offers a very nice user experience.

Ease of use, maintenance, feature set, and integration capability sets Dialpad apart. The mobile app is great compared to most other providers as well.

Easy to set-up and 'just the right functionality. Excellent customer service.

Use on a daily basis and it is great. Great way to have 2 phones which out actually having two.

Love that it likes to our google accounts, great for remote users (which really came in handy for Covid).

Maybe the callers are hanging up before I have time to pick up but I have encountered this problem a few times before.

The only thing I don't like about dialpad is that it is very difficult to transcript the voice messages that the customers left if the voice mail (to say something wrong).

I love the integration with Gmail, the features and the month to month billing.

The call transcripts are pretty accurate and the analytics are useful. We use Google Suite so the integration is great there too.

The slight delay when you press call to when it actually connects is somewhat annoying. I don't know if that's common for all VOIP systems but it's a longer delay than when I call with a call.

Be able to save money and time having the same software to text, call, record conversations and summary data from old calls and text is the best.

Customer service was there at every turn to help us set up and even import or address book.

We can transfer calls, have a funny hold tune, and more features that are being released as time goes on that brings us and our customers value.

The consistency of call quality, and ability to quickly hold, transfer, or mute the call are superior to our previous software.

Very happy and impressed with my Dialpad number as a front-line, first-contact experience of my company. I trust the flow of inquiries, business opportunities, and overall impression to Dialpad.

Easy to use when about texting, making calls and tracking data. Recording system and transcript are getting better and very helpful.

Their customer service is great as well. Anytime I have issues they are always eager to help.

This system has a fabulous integrations with google products. I also love that it is completely cloud based.

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Ease of use and stability. Being able to use it like a good old fashioned phone.

Easy installation and deployment, great integrations and add-on features like recordings. Our employees really like it.

Only thing I liked about DialPad was the hold music and ability to have a direct extension.

I also am very impressed with their quality and their customer support. I was having an issue with call quality, and I couldn't tell if it was my bluetooth headphones or my wifi.

While our needs our basically simple, reliable phone service,  the ability to text, the ability to review and save phone transcripts, uberconference have all proven to be very useful to us.

What we like most about this product is that it is intuitive and versatile. We ported out two business numbers, and we also received each our own cell number which is great to use for business.

Technology integration is poor, customer support results inadequate, no real solutions to problems.

US Dollar

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients.


Key features of CloudTalk include automated call distribution, interaction recording, voicemail, interactive voice response (IVR) and custom reporting. Businesses can utilize wallboard to gain real-time visibility across staff activities and identify behavior trends using sentiment or emotional analytics. Additionally, agents can utilize the after-call-work (ACW) functionality to complete follow-up tasks, improving customer satisfaction.


CloudTalk integrates with various third-party platforms such as Salesforce, Zendesk, Pipedrive and more, streamlining telephony workflows across locations. It provides web and mobile applications for Windows, Linux, Mac, Android and iOS users. The solution is available on monthly subscriptions and support is extended via phone, email and other online measures.



LongDescription

Commenting/Notes

Real Time Analytics

Call Duration

Call Tagging

Call Volume

Call Transfer

Online Voice Transmission

Quality Management

User Management

Inbound Reporting

Caller Profiles

Customizable Reports

Access Controls/Permissions

Activity Tracking

SMS Messaging

Employee Directory

Real Time Monitoring

Sentiment Analysis

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Blended Call Center

Communication Management

Customer Database

Call Recording

Call Logging

Integrations Management

Customizable Fields

Collaboration Tools

On-Demand Recording

Call Center Management

Call Disposition

Unattended Call Management

Progressive Dialer

Data Import/Export

VoIP

Call List Management

File Transfer

Call Routing

Process/Workflow Automation

Virtual Extensions

Call Queues

Text to Speech

Recording

Contact Management

Customer Experience Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Outbound Call Center

Answering Machine Detection

Lead Management

Mobile Access

List Management

FCC Compliance

Survey/Poll Management

Real Time Data

Performance Metrics

Voicemail Transcription

Inbound Call Center

Ring Groups

Customizable Caller ID

Call Scripting

Phone Key Input

Hotkeys

Virtual Call Center

Call Center Integration

Call Reporting

Multi-Channel Communication

Queue Management

Role-Based Permissions

KPI Monitoring

Real Time Notifications

Unified Communications

Call Conferencing

Multiple Scripts

Workflow Management

Predictive Dialer

Real Time Updates

Caller ID

Call Screening

Campaign Specific Caller ID

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Fax Management

Telemarketing Management

Conversion Tracking

Keyword Tracking

Interaction Tracking

Manual Dialer

Multiple Parties

Outbound Reporting

FTC Compliance

Web browser (OS agnostic)

CloudTalk pricing scales with the number of agents:

Starter: 
$25/user per month (billed annually)

Essential: 
$30/user per month (billed annually)

Expert:
$50/user per month (billed annually)

Custom:
Contact CloudTalk directly for a custom quote

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

CloudTalk

In Person

Live Online

Webinars

Documentation

Videos

Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Ai Voice for calling, Dialpad Ai Contact Center for contact center management, and Dialpad Ai Sales Center, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivalled level of VoIP call clarity. 

The Dialpad Ai platform includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.

Meeting Management

Performance Management

Single Sign On

Automated Routing

Assessment Management

Call Scheduling

Training Management

Intent Recognition

Visual Analytics

Multi-User Collaboration

Chat/Messaging

Dashboard

Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote.

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