--- title: "Cognigy.AI Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Cognigy.AI. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Cognigy.AI is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/cognigy-ai-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Chatbot Software](https://www.softwareadvice.com/live-chat/chatbot-comparison/) / [Cognigy.AI](https://www.softwareadvice.com/call-center/cognigy-ai-profile/) / Cognigy.AI Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/cognigy-ai-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/cognigy-ai-profile/alternatives/) # Cognigy.AI User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 23 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 19 reviews (83%) - 4 stars: 4 reviews (17%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The visual flow builder helped organize conversations in a way that made sense, and after spending some time with it, creating and managing workflows became much smoother. - The very good user interface combined with the powerful NLU allow, with appropriate Intents and Intent Training, a highly efficient user communication and Intent decisions. - Easy to use, yet hugely powerful, web-based graphical user interface. ### Most mentioned cons - Building custom extensions can be difficult for non-technical persons ## Cognigy.AI customer reviews Showing reviews 1-23 of 23 (page 1). ### Surprisingly Easy and Remarkably Effective - Overall rating: 5/5 - Reviewer: Skyla F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I would recommend Cognigy.AI to anyone who wants to develop conversational AI. If you are currently using another solution or just starting out I recommend checking out Cognigy.AI and seeing how it works for you. I honestly think you will like it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to get started with the free trial. The Trial does not require credit card details, and functions until you are ready to make the leap and upgrade. You can get right in and start creating your vision of a conversational AI. It is easy to start and easy to plan. Cognigy.AI is laid out well and allows for both simple and efficient implementations, but with heaps of compatibility and advanced options for those that need them. Congnigy.AI actually does what you expect it to do right out of the box. #### Cons Would be good to see more emphasis on a desktop app as well as the web based solution. #### Reasons for switching to Cognigy.AI Power Virtual Agents frustrated me with how it works out of the box. It often requires alot of work arounds to integrate with other products. Cognigy.AI handles this much better and makes it easier to connect and use how you need. --- ### Leading Conversational AI Ecosystem - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, yet hugely powerful, web-based graphical user interface. Great extendability plus great supporting tools beside core platform (LiveAgent, Insights, VoiceGateway) #### Cons Machine-Learning based entity recognition has potential to even further enhance NLP capabilities #### Reasons for choosing Cognigy.AI Better user interface, more managed services #### Reasons for switching to Cognigy.AI Way better user interface, more functionality and better NLP capabilities --- ### Easy to use platform - Overall rating: 4/5 - Reviewer: Maite S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to use and establish chatbot in organization. User interface quite intuitive. #### Cons Sometimes I do not find a feature I would like to implement, either in the UI or in the documentation. --- ### Good Platform with Strong Features and Flexibility - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been good. It feels like a platform that has a lot of capability once you become comfortable with how everything works. The initial setup and learning process required some effort, but after getting used to it, things became much easier. I had a positive experience overall and found it useful for building conversational workflows. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I liked that it felt fairly easy to get started with despite having a lot of features. The visual flow builder helped organize conversations in a way that made sense, and after spending some time with it, creating and managing workflows became much smoother. I also liked that it offers good flexibility when building more customized experiences. #### Cons Some of the advanced features took time to understand in the beginning. I found myself going through documentation more often than expected, and a few areas could be explained more clearly for new users. Nothing major, but there was definitely a learning curve at first. --- ### Powerful low-code Conversational AI Platform - Overall rating: 5/5 - Reviewer: Alexander C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Cognigy has been a powerful software platform that lets developers build industry-standard chatbots with comparably little effort. By the help of various tutorials offered by Cognigy, even inexperienced developers will get started quickly. Experienced JS/TS developers will find it easy to build custom extensions e.g. for REST APIs which allow leveraging the full potential of Cognigy virtual agents. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The node-based architecture for conversational flows through which a lot of coding effort becomes superfluous. When facing obstacles related to agent development, I've been readily getting help from Cognigy Support, which were very responsive and helpful. #### Cons Cognigy offers a wide variety of features, not all of which are easily accessible. At this point in time, parts of the documentation are rather hard to find. I also found certain examples in the documentation to be inexplicit at times. --- ### Cognigy.AI - Overall rating: 5/5 - Reviewer: Daniel V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros According to the latest IDC MarketScape study, Cognigy.AI is currently the top conversational AI platform on the market. That's because the platform is both extremely user-friendly and powerful. The platform offers seamless integration into various back-end systems and the ability to connect it to many different communication channels, including Web, phone, social media, and mobile apps. With the Cognigy platform, a high degree of flexibility and a fast implementation can be achieved. #### Cons Internal Reporting / KPIs should be enhanced in the future. --- ### Cognigy.AI is a good tool to develop bot quick and efficient - Overall rating: 4/5 - Reviewer: Anna S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Cognigy.AI helps to create chatbots for our customers. With Cognigy.AI it is possible to create bots that help the consumers of our customers in plenty ways. Additionally we can use the platform to create bots internally for our company which can be used be collegues to be better informed about specific topics or where they can get help with e.g. writing an abscence message when the employee is sick. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The easiness of the tool is very powerful. You don´t even need to be a developer in order to create (uncomplicated) bots. The videos are very helpful to get into the platform and the more often you use cognigy the more features you will get to know. #### Cons The Insights about the bots are helpful but I would prefer it a bit more customzied. So that the developer itself can decide which KPIs are needed and that the graphs can be easily change (e.g. the timing horizon, what kind of chats should be counted). The insights platform is a good start but has a lot potential to be improven --- ### Cognigy - Overall rating: 5/5 - Reviewer: Abhishek J. - Verified reviewer: Yes - Industry: Information Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its great to work with cognigy to work on chatbots. They also have different integrations for connecting chatbot to different platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cognigy is really good platform for quick chatbot development, Their support team is also great which helps you develop chatbot & troubleshoot all the problems. #### Cons Reporting dashboard is little outdated, I have seen better dashboard capability in other chatbots --- ### Cognigy.AI is the right choice if you want more than FAQ chatbot. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it is one of the best solutions that I used so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use by Business. Easy to be integrated with other system. #### Cons Didn't have human agent feature, and for agent handover you need to integrate with another customer care system. #### Reasons for choosing Cognigy.AI We did multiple POCs to reach what we need. --- ### The best Chatbot solution I could find - Overall rating: 5/5 - Reviewer: Christian B. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered My Company is really large and works in many different sectors so we looked for a solution that can be applied to all our usecases including internal IT Support, Automation of Workflows, customer Support and much more. The solution is easy to understand so we can enable small Teams within each Business unit to build the chatbots themselfes with very little administrative effort. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I compared about 60 Solutions to find the proper Software Fitting all our Enterprise Needs and I'm glad I found Cognigy. Their solution is really easy to use, their Trainings are easy to understand and the Support is great. Whenever I run into an issue their Team takes care of it really fast and whenever I submit a bug or Feature request I can be sure it won't take long to Change. #### Cons This field is mandatory so I need to fill it though I don't have bad experiences with them. Whenever I discover something I don't like I send a Feature/Change request and it's gone --- ### Contact Center Transformation - Overall rating: 5/5 - Reviewer: Daniel O. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Improved CSAT, easy to use. Easy to integrate and develop new solutions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The low code/no code approach from Cognigy is key to enable business users to improve their own processes. It also helps to scale solutions fast. #### Cons Building custom extensions can be difficult for non-technical persons --- ### A great learning Platform - Overall rating: 5/5 - Reviewer: Daniel K. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A great experience and as an MSc Artificial Intelligence student, I would like to be one of their employees in the near future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I recently came accross Cognigy.Ai while searching the web for a possibility to learn how to code a chatbot. Since I found this site, I have decided to take their free courses adn even thinking of taking their paid courses. I hope to call them and ask for the cost of taking the paid courses though as they have not shown the cost in their website. #### Cons I'm actually struggling to find the cost of the paid developer course as it has not be made known on the website. Other than that, nothing else. #### Reasons for choosing Cognigy.AI They provide free and very interesting courses that help one to learn immensely. --- ### A Powerful and Flexible Conversational AI Platform - Overall rating: 5/5 - Reviewer: Shiva Sai G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I found Cognigy.AI to be a powerful and flexible platform that is easy to use and has a large and active community. I would recommend Cognigy.AI to businesses of all sizes that are looking to create conversational AI applications. #### Cons Password masking at the user interface... --- ### Thoughtful UI/UX to build conversational virtual assistants - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Partnered with Cognigy.AI to launch AI assistants in Voice & Chat. It resulted in more than 40% automation for managing tickets in IT service requests & incident managements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is a lot of thought went into building this software to enable developers with all life-stages of Conversational AI based virtual assistants i.e, "build, deploy, configure and manage" with "low code" and "intuitive platform". #### Cons Their pricing model is too expensive for SMBs. They can have an offering with minimal pack of features at lower price to help SMBs. --- ### Best Chatbot ever tried - Overall rating: 5/5 - Reviewer: AbdulRehman F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. excellent experience , i wat to become reseller for you platform #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros the chatbot with web chat and all other messenger special social meda #### Cons nothing all good , and excellent you might need some work onther language in text --- ### Cognigy AI Experience - Overall rating: 5/5 - Reviewer: Guido P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The very good user interface combined with the powerful NLU allow, with appropriate Intents and Intent Training, a highly efficient user communication and Intent decisions. #### Cons The development workplace (creating agents, flows, intents and say nodes) is a easy to use interface. --- ### Human Factors Developer using Cognigy.AI for Devices - Overall rating: 5/5 - Reviewer: Lillian M. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience thus far has been excellent! I want to continue using it, and believe I can implement new deployments daily if given the chance! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the ease of use. I think the platform is extremely friendly in the building aspects. #### Cons I would prefer to have more information available to me than simply documents. Sometimes ven the smartest people do not grasp certain ideas unless broken down into small pieces. --- ### The Cognigy Journey - Overall rating: 5/5 - Reviewer: Markus B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to start with Cognigy: The product is very accessible and clearly structured. Due to the Low-Code/No-Code-Platoform also Non-IT-Users are able to create chatbots successfully. For more complex use-cases Cognigy offers the possibility to program own modules to connect backend systems or implement business logic. #### Cons Right now everything is fine. No complaints. --- ### Review for Conversational AI - Overall rating: 5/5 - Reviewer: Yassine A. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it was a great experience and I enjoyed the Conversation Design Course provided by Cognigy Academy. I learned many new things that helped me in building the chatbot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I used Cognigy to build a chatbot for customer services and what I like most is the easy start and everything is clear. I admired the NLU component because it is easy to create intents and manage the conversation design and also the chart that provides a clear view of the conversation. #### Cons I think it can add more customizing features like the user can have a pipeline to manage the NLP process ( tokenization, stemming, lemmatization ...) --- ### Cognigy - Overall rating: 5/5 - Reviewer: Edson M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for free trial - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I make some flows for testing this software. Testing how insert intentions, how cognigy works if use third part extensions (like OpenIA.. doesn't work well, but because of OpenIA), etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The way (logic) that Cognigy split intentions / lexicons / states, etc.That way it's clearer to the developer how, what and where input the information that chatbot needs to work well. #### Cons Util this moment doesn't have anything that I didn't like, but probably I think that this software cold be improve a lot if suggest for developer / user some sentences like a intelicense. #### Reasons for choosing Cognigy.AI Of course. --- ### Low code platform . Easy to use - Overall rating: 4/5 - Reviewer: Mohamed Malik A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for free trial - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Low code platform . Easy to use. UI is nice #### Cons So far so good. As of now nothing to complain --- ### Great and Easy - Overall rating: 4/5 - Reviewer: José Eduardo P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for free trial - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I just Started, I am the developer of Walmart MX so, I started to know how is the low code and costs in this new Tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros free academy and certification, thats the most important thing to know or start with another tool #### Cons I need to get involved for a few more months to compare with other tools --- ### Easy to build with a highly efficient output - Overall rating: 5/5 - Reviewer: Robert B. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 10000+ employees - Product usage: Used weekly for free trial - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Standardizing answers to repetitive questions. In the begging phase, will see how it works out #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros easy to learn, Easy to build. Good user experience #### Cons output into excel sheets (tokens etc. ), input data from csv --- Cognigy.AI Reviews, Pros and Cons - 2026 Software Advice