About CommunityWFM

CommunityWFM provides a unique and simplified approach to forecasting and scheduling contact center agents. This solution is suitable for organizations across federal and state government agencies, healthcare, insurance providers, financial services, retail, and technology. CommunityWFM offers two product versions, Enterprise and Essentials.

FUNCTIONALITY: - Emphasizes Automation - Facilitates Collaboration - Prioritizes Ease of Use

KEY SOFTWARE FEATURES - Forecasting - Scheduling - Adherence Monitoring - Intraday Management - Automated Schedule Attendance and Adjustments - Agent Portal - Workforce Management Reporting - Data Targets - Schedule Bidding - Integrations to ACD, HR, and other systems - Mobile Workforce Management App


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10, Not Applicable

3 Reviews of CommunityWFM

Overall rating

5 / 5 stars

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August 2021

Jamie from Navitus Health Solutions

Company Size: 501-1,000 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Awesome product

This resolves many of our staffing issues and allows people to swap shifts with other users without needing management involvement

Pros

Ease of use along with amazing technical staffing and lower cost alternative

Cons

Some items were not available but that has been addressed in newer releases

Reasons for Choosing CommunityWFM

Better product with quality support staff for a cheaper cost

August 2021

James from Navitus Heath Soutions

Company Size: 501-1,000 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Awesome product

An amazing product that is easy to use and much cheaper that the competitors with quality support staff.

Pros

Ease of use and great technical group to work with

Cons

Was some items missing but we ask for additions and they seem to get installed in newer releases

Reasons for Choosing CommunityWFM

Better product, support and cheaper costs.

August 2021

Carla from CommunityAmerica Credit Union

Company Size: 501-1,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Great interactive tool that provides value for administration and front line agents

CommunityWFM has become a very important part of our Contact Center. It has helped us improve our service metrics, reduce salaries paid with better schedule placement. As an organization we are looking at ways we can continue to grow with the product and use in other areas of the business.

Pros

The ease of which it all works. I am continuing to utilize more and more features. As an administrator I love the Automated Schedule Attendance Monitor that I use daily - let alone all the other easy to use features. My agents LOVE the mobile app! They can check schedules, put PTO requests in or pick up overtime from anywhere!

Cons

The challenge my agents have had is in cancelling approved time off - they have to contact my team directly to have it removed. I believe Community has heard our suggestion and has that in an upcoming upgrade.