# Best Telephony Software - 2026 Reviews & Pricing

> Find the best Computer Telephony Integration Software for your organization. Compare top Computer Telephony Integration Software systems with customer reviews, pricing, and free demos.

Source: https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/#frontrunners

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# Best Telephony Software of 2026

Updated July 5, 2026

On this page

1.  FrontRunners
2.  Popular Comparisons
3.  Buyers Guide
4.  Related Software

Filter products

262 results

### Compare Products

Showing 1 - 25 of 262 products

#### Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1000
    
-   1000+
    

#### Pricing Options

-   $$$$$
    
-   $$$$$
    
-   $$$$$
    
-   $$$$$
    
-   $$$$$
    

### Compare Products

Sort by

**Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.  
  
**Reviews**: Sorts listings by the number of user reviews we have published, greatest to least.  
  
**Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest.  
  
**Alphabetically (A-Z)**: Sorts listings by product name from A to Z.

### Product: CallTools

[CallTools](https://www.softwareadvice.com/call-center/calltools-profile/)

4.83

[(156)](https://www.softwareadvice.com/call-center/calltools-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export capabilities, CallTools enables users to manage their contact lists from a single location easily. The platform also features skill-based call routing that intelligently directs inbound calls to the most appropriate customer agent, and detects voicemail messages for outbound calls to ensure agents only speak to customers. CallTools’ comprehensive suite of contact center management tools provides valuable insights into call center performance, allowing users to assess call quality and track key metrics such as agent utilization rates and call volumes. With multiple support options, including an online ticketing portal, live chat, email, and phone, CallTools offers comprehensive assistance for all your call center needs. Unleash the full potential of your contact center today with CallTools. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us!... [Read more](https://www.softwareadvice.com/call-center/calltools-profile/)

### Best rated features:

Activity Tracking

5.0

Activity Dashboard

5.0

Real-Time Monitoring

5.0

Call Scripting

5.0

### Worst rated features:

CRM

3.0

Call Scheduling

3.7

Real-Time Reporting

4.0

[See all features](https://www.softwareadvice.com/call-center/calltools-profile/#key-features)

### Product: Dialpad

[Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/)

4.18

[(569)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud contact center and virtual contact center. The platform is designed for businesses of all sizes and industries such as retail, insurance, technology and professional services. Dialpad's AI capabilities provide notetaking, insights, and productivity features. The platform integrates with various business applications, such as G Suite, Office 365, Salesforce, Zendesk, Okta and others to create a seamless user experience. Additionally, it is built with enterprise-grade security and privacy features to ensure data protection and compliance. Dialpad's comprehensive customer communications platform streamlines operations, enhances productivity and delivers a seamless customer experience. The platform includes three interconnected products: Dialpad Connect for phone calls, Dialpad Support for managing contact centers and Dialpad Sell, an automated sales dialer. Dialpad integrates voice, messaging, video and meetings into one platform accessible from any device with internet access. Additionally, it features a cloud telephony technology, such as WebRTC and the Opus codec, to provide VoIP call clarity.... [Read more](https://www.softwareadvice.com/voip/dialpad-profile/)

### What users love

-   Flexible business phone solution
-   Intuitive and accessible design
-   Unified device connectivity options

### To take in mind

-   Reliability and call handling issues
-   Slow and unresponsive assistance
-   Hidden fees and unclear costs

### Best rated features:

Call Conferencing

5.0

Manual Dialer

5.0

Call Queues

5.0

Recording

5.0

### Worst rated features:

Call Scheduling

1.0

AI/Machine Learning

1.0

Third-Party Integrations

1.0

[See all features](https://www.softwareadvice.com/voip/dialpad-profile/#key-features)

### Standard

$27.00/month

For businesses with upto 10 users

### Pro

$35.00/month

For SMEs with upto 11-99 users

### Enterprise

Custom

Pricing available upon request

For enterprises with 100+ users

[See full pricing details](https://www.softwareadvice.com/voip/dialpad-profile/#pricing-and-plans)

### Product: DialedIn CCaaS

[DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/)

4.81

[(325)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and in every industry. Developed with customer feedback at its core, DialedIn is more than just a call center software—it's a comprehensive solution that evolves with your business. With fast deployment, automatic upgrades, and exceptional customer support, DialedIn helps users stay ahead in a competitive landscape. Tailored for teams of all sizes, DialedIn offers businesses with advanced dialing capabilities, including auto, predictive, preview, and progressive dialing, ensuring that every call is handled efficiently. DialedIn CCaaS offers a range of key features designed to enhance operational efficiency and user satisfaction. Fast & Easy Deployment ensures that users are up and running in minutes, not days, minimizing downtime. The Ease of Use is highlighted by an intuitive interface that requires minimal training, allowing teams to focus on what matters most—delivering exceptional customer service. Smart Call Routing automatically directs calls based on language preference, skill set, and other customizable rules, enhancing customer experience and agent productivity. Additionally, Zero-Coding Integrations allow for seamless integration with top CRMs and APIs, eliminating the need for complex coding and streamlining workflows. DialedIn CCaaS provides Real-Time Analytics & Reporting, offering instant insights with customizable dashboards and reporting tools that help track performance and optimize campaigns on the fly. Security & Compliance are ensured with robust security settings that allow managers to monitor campaigns closely, ensuring compliance and data integrity. Digital call records are securely stored for up to three months, available for review whenever needed. Additionally, the platform scales from small businesses to enterprise-level operations, whether deployed on-premises or via the cloud, growing alongside users' needs. Customer Support is provided by an in-house, US-based technical support team.... [Read more](https://www.softwareadvice.com/call-center/chasedata-profile/)

### Best rated features:

Data Management

5.0

Call List Management

5.0

Automated Routing

5.0

List Management

5.0

[See all features](https://www.softwareadvice.com/call-center/chasedata-profile/#key-features)

### Product: Convoso

[Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/)

4.51

[(395)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence.... [Read more](https://www.softwareadvice.com/voip/safesoft-contact-profile/)

### What users love

-   User-friendly and intuitive interface
-   Responsive and knowledgeable support team
-   Reliable and efficient dialer system

### To take in mind

-   Frequent call connectivity problems
-   Complex and limited lead management

### Best rated features:

Lead Generation

5.0

Compliance Management

5.0

API

5.0

Integrations Management

5.0

### Worst rated features:

Reminders

3.0

Manual Dialer

3.3

Answering Machine Detection

3.9

Real-Time Monitoring

4.0

[See all features](https://www.softwareadvice.com/voip/safesoft-contact-profile/#key-features)

### Basic

$90.00/month

Free trial for users with 40 or more seats.

[See full pricing details](https://www.softwareadvice.com/voip/safesoft-contact-profile/#pricing-and-plans)

### Product: Ultatel Cloud Business Phone System

[Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/)

4.66

[(41)](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, texts and business apps, allowing people to connect, meet, and exchange information on any device. We are passionate about using our technology and experience to help businesses address the challenges that matter to them, with an enterprise-grade platform that delivers exceptional service and 99.999% uptime.... [Read more](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/)

### Best rated features:

Call Transcription

5.0

Activity Dashboard

5.0

Call Conferencing

5.0

Two-Way Audio & Video

5.0

### Worst rated features:

Collaboration Tools

3.0

Communication Management

3.0

Online Voice Transmission

3.4

[See all features](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/#key-features)

### Essential

$18.00/month

Ideal for: Teams & businesses needing reliable, high-quality calling with core AI insights like voicemail transcription and basic call analysis to enhance communication efficiency. Focus on: Crystal-clear voice, essential messaging, and foundational AI to understand your conversations better.... [Read more](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/#pricing-and-plans)

### Premium

$24.00/month

Ideal for: Businesses seeking robust collaboration tools, deeper call intelligence through a broader AI suite, and enhanced productivity features for everyday operations. Focus on: Advanced call management, integrated AI for sentiment & topic analysis, and seamless team collaboration across devices.... [Read more](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/#pricing-and-plans)

### Ultimate

$34.00/month

Ideal for: Organizations requiring the most advanced AI capabilities for comprehensive conversational intelligence, enterprise-grade control, premium integrations, and top-tier support. Focus on: Maximizing operational efficiency with a full suite of AI tools, real-time analytics, extensive customization, and strategic communication insights.... [Read more](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/#pricing-and-plans)

### Product: Amazon Connect

[Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/)

4.50

[(94)](https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Amazon Connect is a cloud-based contact center service that offers omnichannel customer service using machine learning, interactive voice response, and call routing. The service caters to businesses of all sizes looking to enhance their customer experience, reduce costs, and boost contact center efficiency. Amazon Connect provides a unified workspace for contact center agents. This workspace delivers a holistic view of the customer and uses generative AI to assist agents. The service also offers AI-powered analytics and optimization capabilities. Additionally, supervisors and managers can view real-time insights, evaluate agent performance and provide tailored coaching to improve customer satisfaction.... [Read more](https://www.softwareadvice.com/call-center/amazon-connect-profile/)

### Best rated features:

Voice Mail

5.0

API

5.0

Generative AI

5.0

Dashboard

5.0

### Worst rated features:

Real-Time Reporting

4.0

Chat/Messaging

4.0

Workforce Management

4.0

[See all features](https://www.softwareadvice.com/call-center/amazon-connect-profile/#key-features)

### Omnichannel Experience

Custom

Pricing available upon request

### Agent Productivity

Custom

Pricing available upon request

### Analytics, Insights and Optimization

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/call-center/amazon-connect-profile/#pricing-and-plans)

### Product: Zendesk Suite

[Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)

4.41

[(4083)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)

Best for:Enterprise businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large. Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images. Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.... [Read more](https://www.softwareadvice.com/product/26892-Zendesk/)

### What users love

-   Centralized multichannel support experience
-   Robust and flexible ticketing system
-   Intuitive and user-friendly interface

### To take in mind

-   Escalating costs and restrictive tiers
-   Email handling and notification issues
-   Limited and complex reporting tools

### Best rated features:

Configuration Management

5.0

Batch Communications

5.0

Online Forums

5.0

Account Management

5.0

### Worst rated features:

Widgets

2.7

Account Alerts

3.0

Interactive Content

3.0

[See all features](https://www.softwareadvice.com/product/26892-Zendesk/#key-features)

### Suite Team

$55.00/month

### Suite Growth

$89.00/month

### Suite Professional

$115.00/month

[See full pricing details](https://www.softwareadvice.com/product/26892-Zendesk/#pricing-and-plans)

### Product: Five9

[Five9](https://www.softwareadvice.com/call-center/five9-profile/)

4.22

[(484)](https://www.softwareadvice.com/call-center/five9-profile/reviews/)

Best for:Customer support

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.... [Read more](https://www.softwareadvice.com/call-center/five9-profile/)

### What users love

-   User-friendly and accessible interface
-   Responsive and helpful support team
-   Comprehensive call center solution

### To take in mind

-   Complexities in managing calls
-   Frequent call drops and instability

### Best rated features:

Performance Metrics

5.0

Online Voice Transmission

5.0

Dashboard

5.0

Lead Generation

5.0

### Worst rated features:

Progressive Dialer

1.0

Integrations Management

1.0

Quality Management

1.0

[See all features](https://www.softwareadvice.com/call-center/five9-profile/#key-features)

### Digital

$119.00/month

### Core

$159.00/month

### Premium

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/call-center/five9-profile/#pricing-and-plans)

### Product: Ringover

[Ringover](https://www.softwareadvice.com/voip/ringover-profile/)

4.70

[(881)](https://www.softwareadvice.com/voip/ringover-profile/reviews/)

Best for:Features

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on improving your teams productivity. No expertise needed. Integrate Ringover with major CRMs (Salesforce, HubSpot, Pipedrive etc.) or with your helpdesk tools in just a few clicks. With Ringover, your professional communications are possible anywhere in the world - all it takes is an internet connection. Greatly scaling up in growth and adopted by over 10,000 users, Ringover is on track to become THE leader in European Cloud telephony, primed for rapid international development in the markets for Spain and the United Kingdom.... [Read more](https://www.softwareadvice.com/voip/ringover-profile/)

### What users love

-   Comprehensive call tracking features
-   Intuitive and accessible interface
-   Responsive and helpful support team

### To take in mind

-   Inconsistent audio and device issues
-   Occasional lag and slow response
-   Frequent disconnections and instability

### Best rated features:

Contact Database

5.0

Call Scheduling

5.0

Call List Management

5.0

Electronic Signature

5.0

### Worst rated features:

Monitoring

2.8

Call Tagging

3.0

[See all features](https://www.softwareadvice.com/voip/ringover-profile/#key-features)

### Smart

$29.00/month

This plan provides all-in-one calls, video & chat.

### Power

$54.00/month

This plan offers analytics, productivity and integrations.

### Advanced

$64.00/month

[See full pricing details](https://www.softwareadvice.com/voip/ringover-profile/#pricing-and-plans)

### Product: XCALLY

[XCALLY](https://www.softwareadvice.com/call-center/xcally-profile/)

4.82

[(130)](https://www.softwareadvice.com/call-center/xcally-profile/reviews/)

Best for:Customer support

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting. Other features include agent softphone, customizable dashboards, automations, triggers, webchat, a predictive dialer, call recording and application programming interface (API). The agent softphone module allows users to manage their queues according to their skillset. Real-time monitoring provides a real-time view of agent performance and the ability to make changes in case of emergencies. Users can create customized dashboards and reports to suit their needs. It offers integration with Zendesk, Salesforce, Desk, Freshdesk, Sugar CRM, Twilio, Oracle and other applications. XCALLY is offered in a monthly or lifetime pricing options, which vary with concurrent users and IVR channels. It is available globally in 12 languages.... [Read more](https://www.softwareadvice.com/call-center/xcally-profile/)

### Best rated features:

Call Scripting

5.0

Manual Dialer

5.0

List Management

5.0

Call Scheduling

5.0

### Worst rated features:

Performance Management

2.0

Call Transfer

3.8

Call List Management

4.0

Reporting & Statistics

4.0

[See all features](https://www.softwareadvice.com/call-center/xcally-profile/#key-features)

### Voice

€29.00/month

[See full pricing details](https://www.softwareadvice.com/call-center/xcally-profile/#pricing-and-plans)

### Product: PhoneBurner

[PhoneBurner](https://www.softwareadvice.com/crm/phoneburner-profile/)

4.78

[(176)](https://www.softwareadvice.com/crm/phoneburner-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personalized outreach, and engage up to 4x more contacts in live conversations. The system offers functionalities that include power dialing, lead management, email follow-up, SMS, sales cadence, performance management and analytics. The PhoneBurner system is a leader in its support of TCPA/FCC compliance and provides cutting edge tools to help teams engage in efficient, effective, and compliant communications. Use the built-in CRM, or integrate with Salesforce, HubSpot, Zoho, monday.com and other leading CRMs and apps. Other features include 1-click voicemails, one-touch emails and SMS, email tracking, custom dispositions, call recording, call transfer, local ID, sales cadence, automatic lead distribution and more. PhoneBurner scales to any size team and can be managed from one central admin portal. Analytics, reporting and live call monitoring/coaching features offer real-time visibility into ongoing activities and calling performance. The platform is cloud-based and requires no installations, setup fees, or contracts. The solution is available on a monthly subscription basis and provides customer support via phone and email.... [Read more](https://www.softwareadvice.com/crm/phoneburner-profile/)

### Best rated features:

Reporting & Statistics

5.0

Workflow Automation

5.0

Email Marketing

5.0

Performance Management

5.0

[See all features](https://www.softwareadvice.com/crm/phoneburner-profile/#key-features)

### Standard

$165.00/month

The plan includes CRM solutions and an powerful dialer.

### Professional

$195.00/month

The plan includes all features from the standard plan with additional add-ons to help teams grow.

### Premium

$215.00/month

The plan includes all features from the standard and professional plans plus a dedicated inbound number with text messaging capabilities.... [Read more](https://www.softwareadvice.com/crm/phoneburner-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/crm/phoneburner-profile/#pricing-and-plans)

### Product: VICIdial

[VICIdial](https://www.softwareadvice.com/call-center/vicidial-profile/)

4.69

[(265)](https://www.softwareadvice.com/call-center/vicidial-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound calls, call routing, email integration, online chat and call recording. VICIdial combines inbound and outbound phone calls with inbound email and customer website chat in a single web-based interface. Skills-based routing and queue prioritization features help users ensure that calls and emails go to the agents who are best able to handle them. Agents can also switch between handling outbound and inbound calls when necessary. Other features include previewing leads before dialing, recording and listening to agent calls, sending dropped calls to available agents or a voicemail inbox, estimated hold times for inbound callers, remote-agent calling, multiple language support and more. Support is available online and via email.... [Read more](https://www.softwareadvice.com/call-center/vicidial-profile/)

### What users love

-   Robust call center platform
-   Active community and support options
-   Efficient predictive dialing capabilities

### To take in mind

-   Outdated and unfriendly interface

### Best rated features:

Caller ID

5.0

Data Import/Export

5.0

Voice Mail

5.0

IVR

5.0

### Worst rated features:

Real-Time Monitoring

3.0

Campaign Management

4.0

Call Scheduling

4.0

[See all features](https://www.softwareadvice.com/call-center/vicidial-profile/#key-features)

### Hosted VICIdial

$400.00/month

Our VICIhost hosting service for VICIdial, priced on a per-server basis

### Free Open-Source Download

$0.00/year

Free download of the VICIdial open-source software, no restrictions for use

[See full pricing details](https://www.softwareadvice.com/call-center/vicidial-profile/#pricing-and-plans)

### Product: Intermedia Unite

[Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/)

4.72

[(188)](https://www.softwareadvice.com/voip/intermedia-unite-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.... [Read more](https://www.softwareadvice.com/voip/intermedia-unite-profile/)

### Best rated features:

Auto-Dialer

5.0

Interaction Tracking

5.0

Online Voice Transmission

5.0

File Sharing

5.0

[See all features](https://www.softwareadvice.com/voip/intermedia-unite-profile/#key-features)

### Unite Pro

$27.99

### Unite Enterprise

$32.99

[See full pricing details](https://www.softwareadvice.com/voip/intermedia-unite-profile/#pricing-and-plans)

### Product: TenFold

[TenFold](https://www.softwareadvice.com/product/158638-Tenfold/)

4.71

[(143)](https://www.softwareadvice.com/product/158638-Tenfold/reviews/)

Best for:Features

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems. Tenfold delivers CTI features like click-to-call, automatic call logging and call notes right on the popup for both inbound and outbound calls. The Tenfold popup lives outside of the CRM so it works in every browser tab, allowing agents to call, take notes and create tasks while moving tab to tab. With Tenfold, call notes, recordings, transcripts and history can be attached to CRM records, helping organizations correlate customer data with business outcomes. A role-based user interface also displays call context based on the department—showing information specifically tailored for sales, service and support, respectively. Tenfold can be implemented with little to no change to existing IT infrastructure. Tenfold works with all versions of Salesforce and Microsoft Dynamics CRM, and it is compatible with Avaya, Cisco, Genesys, Skype for Business and most major phone systems.... [Read more](https://www.softwareadvice.com/product/158638-Tenfold/)

### Best rated features:

Activity Dashboard

5.0

Lead Qualification

5.0

Call Duration

5.0

API

4.0

### Worst rated features:

Workflow Management

4.0

Contact Management

4.0

Collaboration Tools

4.0

Reporting/Analytics

4.0

[See all features](https://www.softwareadvice.com/product/158638-Tenfold/#key-features)

### Product: CTM

[CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/)

4.65

[(158)](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organizations analyze campaign performance and customer interactions to support data-driven decision-making. Businesses, marketing agencies, and sales departments use the platform to gain visibility into customer engagement and optimize their processes. The software includes AI-powered conversation intelligence that analyzes call recordings, transcriptions, and live conversations to extract customer insights. It connects calls, chats, form submissions, and texts to specific advertisements using tracking numbers and dynamic number insertion, enabling accurate lead attribution. Features include lead management with geo, weight, and skill-based routing, a customizable softphone system, and workflow automation tools to streamline sales processes. Reporting tools offer both high-level summaries and detailed campaign and conversion data. The platform adheres to security standards, including SOC 2 compliance, and supports regulatory requirements such as HIPAA, HITECH, GDPR, and CCPA. It offers sub-account structures, white-label options, and custom billing features for agencies managing client accounts.... [Read more](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/)

### Best rated features:

Call Tagging

5.0

Campaign Scheduling

5.0

Performance Management

5.0

Data Security

5.0

### Worst rated features:

Multi-Touch Attribution

2.8

Call Scripting

3.0

File Transfer

3.0

[See all features](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/#key-features)

### Product: Bright Pattern

[Bright Pattern](https://www.softwareadvice.com/call-center/servicepattern-profile/)

4.75

[(104)](https://www.softwareadvice.com/call-center/servicepattern-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concurrent agents and provides customer relationship management (CRM) integrations to assist with customer support. Bright Pattern supports multiple channels such as voice, chat and web support, social media, and service desks. Customer support teams can access customer information from any web browser, and skills-based call routing can help teams address customer needs by sending support request to the correct team member. Bright Pattern Contact Center also includes automatic call re-routing in case of system issues. If, for example, a server fails while a customer service representative is on a call, Bright Pattern will automatically re-route the call to a new server so that the call does not get dropped.... [Read more](https://www.softwareadvice.com/call-center/servicepattern-profile/)

### Best rated features:

List Management

5.0

Predictive Dialer

5.0

Queue Management

5.0

Dashboard

5.0

[See all features](https://www.softwareadvice.com/call-center/servicepattern-profile/#key-features)

### Call Center Standard

$0.00/month

Voice-Focused Call Center Package Inbound Voice (IVR, ACD) Outbound Voice (5 dialing modes) Includes CRM Integration... [Read more](https://www.softwareadvice.com/call-center/servicepattern-profile/#pricing-and-plans)

### Digital CX

$0.00/month

Digital-focused contact center package SMS / MMS SMS / MMS Campaigns Web Chat Video Chat Email Social Messengers... [Read more](https://www.softwareadvice.com/call-center/servicepattern-profile/#pricing-and-plans)

### Omnichannel CX

$0.00/month

Voice and digital contact center package Get everything in the Call Center Standard and Digital CX : Inbound Voice (IVR, ACD) Outbound Voice (5 dialing modes) Includes CRM Integration SMS / MMS SMS / MMS Campaigns Web Chat Video Chat Email Social Messengers... [Read more](https://www.softwareadvice.com/call-center/servicepattern-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/call-center/servicepattern-profile/#pricing-and-plans)

### Product: AVOXI

[AVOXI](https://www.softwareadvice.com/voip/avoxi-profile/)

4.80

[(59)](https://www.softwareadvice.com/voip/avoxi-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

AVOXI is a global communications provider specializing in cloud-based contact center and virtual number solutions. Their platform is designed to enhance customer engagement and streamline business operations through features like voice services, call tracking, and comprehensive analytics. AVOXI caters to businesses looking to optimize international communication and provides tools for workforce management and customer interaction. They offer scalable solutions that are particularly beneficial for companies in need of flexible, reliable telephony infrastructure to support global connectivity.... [Read more](https://www.softwareadvice.com/voip/avoxi-profile/)

### Best rated features:

Role-Based Permissions

5.0

Real-Time Reporting

5.0

Mobile Access

5.0

Call Reporting

5.0

[See all features](https://www.softwareadvice.com/voip/avoxi-profile/#key-features)

### Launch

$0.00

This is a free plan that starts at $0.

### Contact

$19.99

Advanced analytic plan that starts at $19.99 per user.

### Engaged Enterprise

$39.99

Management plan that starts at $39.99 per user.

[See full pricing details](https://www.softwareadvice.com/voip/avoxi-profile/#pricing-and-plans)

### Product: wolkvox

[wolkvox](https://www.softwareadvice.com/call-center/wolkvox-profile/)

4.64

[(100)](https://www.softwareadvice.com/call-center/wolkvox-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

At Wolkvox, we believe that every interaction with your customers can become a Power Conversation: a relevant, seamless experience that makes a real impact. Our omnichannel, multimodal platform enables the synchronization of intelligent workflows that connect voice, chat, social media, and WhatsApp with advanced AI and integrated CRM solutions. Wolkvox Cloud Contact Center is composed of three applications: Wolkvox Manager, Wolkvox Agent, and Wolkvox CRM. Wolkvox Manager is a tool for administrators, allowing user configuration, functionality activation, and operation monitoring. Wolkvox Agent is the agent’s workspace, providing management of multichannel interactions in one place. Wolkvox CRM helps track customer processes, with a focus on sales, customer service, and collections.... [Read more](https://www.softwareadvice.com/call-center/wolkvox-profile/)

### Best rated features:

Real-Time Monitoring

5.0

Monitoring

5.0

Email Management

5.0

Alerts/Notifications

5.0

### Worst rated features:

Workflow Management

3.0

CRM

3.0

Call Transfer

3.0

[See all features](https://www.softwareadvice.com/call-center/wolkvox-profile/#key-features)

### Basic

$58.00/month

[See full pricing details](https://www.softwareadvice.com/call-center/wolkvox-profile/#pricing-and-plans)

### Product: Kixie PowerCall

[Kixie PowerCall](https://www.softwareadvice.com/call-center/kixie-powercall-profile/)

4.63

[(295)](https://www.softwareadvice.com/call-center/kixie-powercall-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Kixie: AI-Powered Revenue Communication for High-Performing Teams Kixie is a next-generation revenue engagement platform that helps teams connect with leads and customers effortlessly. By combining AI, automation, and seamless CRM integration, Kixie transforms the way businesses handle calling and texting—enhancing productivity while keeping conversations personal and impactful. Effortless CRM Integration for Maximum Efficiency Kixie works natively with top CRMs, allowing teams to get up and running in seconds. No complicated setup, just an intuitive system that enhances workflows, improves response times, and helps teams engage with prospects and customers at scale. Outbound Sales: More Conversations, More Deals Boost outbound sales productivity with Kixie’s powerful dialing and texting automation. Designed to increase connection rates by up to 400%, Kixie equips your team with: ✔️ AI-Powered Local Presence Dialing for better answer rates ✔️ Multi-Line PowerDialer with AI-driven Human Voice Detection ✔️ Spam Risk Reduction to keep calls reaching the right people With Kixie, reps spend less time dialing and more time closing deals. Marketing: Engage and Nurture Leads at Scale Speed matters in marketing outreach. Kixie ensures your team connects with leads instantly and nurtures them effectively through: 📞 Automated calling and texting for immediate follow-up 📩 Personalized, scalable outreach without added manual effort Marketing teams can accelerate conversions while maintaining meaningful engagement. Inbound Sales & Customer Success: Handle High Volumes with Ease Keeping up with inbound calls and messages shouldn’t slow your team down. Kixie streamlines inbound workflows with: 🔹 Intelligent CRM-Based Call Routing for seamless customer connections 🔹 Shared SMS Inboxes & Auto-Responses for faster team collaboration 🔹 Call Queues & IVR to improve customer experience and reduce wait times By automating the busywork, Kixie helps Inbound Sales & CS teams triple productivity while maintaining a human touch. RevOps & Leadership: Gain Insights, Optimize, and Scale Revenue Operations and Sales Leaders can track performance in real time with advanced analytics, including: 📊 AI-powered Conversation Intelligence for coaching and strategy refinement 🎧 Live Call Monitoring & Coaching to support reps in the moment 📈 Data-Driven Reporting to identify growth opportunities With Kixie, leaders get the tools they need to build, scale, and refine high-performing teams. 🚀 Ready to take your revenue team to the next level? Get started today with a free trial at kixie.com.... [Read more](https://www.softwareadvice.com/call-center/kixie-powercall-profile/)

### Best rated features:

SIP Trunking

5.0

Sales Activity Management

5.0

Call Queues

5.0

Third-Party Integrations

5.0

### Worst rated features:

Automatic Outbound Dialer

1.0

Call Conferencing

3.0

Call Scheduling

3.0

[See all features](https://www.softwareadvice.com/call-center/kixie-powercall-profile/#key-features)

### Integrated

Custom

Pricing available upon request

### Professional

Custom

Pricing available upon request

### Outbound PowerDialer

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/call-center/kixie-powercall-profile/#pricing-and-plans)

### Product: VirtualPBX

[VirtualPBX](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/)

4.72

[(38)](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

VirtualPBX gives you a complete business phone system for $15/user/month with every feature already included. No confusing plans. No feature gates. No surprises. Just smarter voice for your business, whether your team is at a desk, on the road, or working from home. Add AI FrontDesk whenever you're ready for intelligent 24/7 call handling, and grow into advanced messaging or contact center capabilities as your needs evolve. Most importantly, you're backed by knowledgeable, U.S.-based support from people who genuinely know the platform and understand small business. Because having the right technology is important—but having the right people behind it matters too.... [Read more](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/)

### Best rated features:

Online Voice Transmission

5.0

Sentiment Analysis

5.0

Interaction Tracking

5.0

Softphone

5.0

[See all features](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/#key-features)

### Smarter Voice

$15.00/month

[See full pricing details](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/#pricing-and-plans)

### Product: VoIPstudio

[VoIPstudio](https://www.softwareadvice.com/contact-center/voipstudio-profile/)

4.73

[(55)](https://www.softwareadvice.com/contact-center/voipstudio-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

VoIPstudio is a cloud-based call center management solution designed for businesses of all sizes. It offers features that include automatic call distribution (ACD), interactive voice response (IVR), call logs, speech to text and remote offices. The solution suits the needs of organizations in financial services, media, retail and tourism. The solution’s speech-to-text feature sends executives automated email transcript of their voicemail messages. It further helps managers read through their voicemails on email on the go and while attending meetings. Further, its ACD Queues feature automates call distribution among team members to minimize wait time. The pricing is on a monthly subscription basis that suits individual users as well as large enterprises. The platform can be integrated with third-party software such as Avaya One X, Microsoft Dynamics CRM, Cisco, Oracle Sales Cloud and Salesforce. Learn about our review policy: voipstudio.com/review-transparency-policy/... [Read more](https://www.softwareadvice.com/contact-center/voipstudio-profile/)

### Best rated features:

Real-Time Analytics

5.0

Communication Management

5.0

Fax Management

5.0

Real-Time Reporting

5.0

### Worst rated features:

Online Voice Transmission

1.0

Call Logging

3.8

API

4.0

[See all features](https://www.softwareadvice.com/contact-center/voipstudio-profile/#key-features)

### VoIPstudio

$6.00/month

Start a free 30-day trial today, no credit card required.

[See full pricing details](https://www.softwareadvice.com/contact-center/voipstudio-profile/#pricing-and-plans)

### Product: uContact

[uContact](https://www.softwareadvice.com/call-center/ucontact-profile/)

4.49

[(81)](https://www.softwareadvice.com/call-center/ucontact-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

uContact is a Cloud & Omnichannel solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your Contact Center's productivity levels by 300%. Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. This beautiful, secure, and reliable platform was created +10 years ago by Integra CCS, after identifying the lack of a truly all-in-one solution for the Contact Center industry. Now, we have clients in more than 25 countries and manage an estimated 500 million annual interactions. Jump to uContact and reinvent yourself.... [Read more](https://www.softwareadvice.com/call-center/ucontact-profile/)

### Best rated features:

VoIP Connection

5.0

Chat/Messaging

5.0

Real-Time Monitoring

5.0

Voice Mail

5.0

### Worst rated features:

Call Scheduling

3.0

[See all features](https://www.softwareadvice.com/call-center/ucontact-profile/#key-features)

### Product: UJET

[UJET](https://www.softwareadvice.com/telemarketing/ujet-profile/)

4.57

[(140)](https://www.softwareadvice.com/telemarketing/ujet-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents via the application, online and on the phone via interactive voice response (IVR). In-app communications with customers provide key customer and account details to agents before they take calls. The online channel provides on-demand live chat with customer support agents. The IVR feature provides skilled agents and an interactive dashboard. UJET also lets users and customers share photos, videos and screenshots in real time. UJET offers integrations with Salesforce, Zendesk, Desk and Kustomer. Customer support is offered via online chat, a knowledge base and over the phone.... [Read more](https://www.softwareadvice.com/telemarketing/ujet-profile/)

### Best rated features:

Queue Management

5.0

CRM

5.0

Voice Mail

5.0

Automated Routing

5.0

[See all features](https://www.softwareadvice.com/telemarketing/ujet-profile/#key-features)

### Basic

$80.00/year

[See full pricing details](https://www.softwareadvice.com/telemarketing/ujet-profile/#pricing-and-plans)

### Product: Dialfire

[Dialfire](https://www.softwareadvice.com/telemarketing/dialfire-profile/)

4.77

[(26)](https://www.softwareadvice.com/telemarketing/dialfire-profile/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all inbound and outbound calling processes. It comes with predictive dialer, automated workflows, real-time analytics capabilities, which enables users to handle all phone campaigns via a centralized platform. Key features of Dialfire include outbound and inbound call handling, monitoring, recording, security and multiple tenant management. It provides customization tools, which allow users to design campaigns with unlimited numbers of data fields, custom agent screen, caller ID and do-not-call lists, ensuring agreement with brand requirements. Additionally, businesses can manage each campaign separately or automate the generation of multi-step campaigns through defined workflows. Dialfire lets enterprises import and export data in spreadsheet formats and integrates the platform with business systems or Webhooks through an application programming interface. Pricing is available on monthly subscriptions and support is extended via documentation, FAQs and other online measures.... [Read more](https://www.softwareadvice.com/telemarketing/dialfire-profile/)

### Best rated features:

Real-Time Reporting

5.0

Call Whispering

5.0

Automatic Outbound Dialer

5.0

Progressive Dialer

5.0

[See all features](https://www.softwareadvice.com/telemarketing/dialfire-profile/#key-features)

### Custom

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/telemarketing/dialfire-profile/#pricing-and-plans)

### Product: TalkChief

[TalkChief](https://www.softwareadvice.com/call-center/talkchief-profile/)

4.94

[(18)](https://www.softwareadvice.com/call-center/talkchief-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

TalkChief isn't just a business phone system; it's your partner in enhancing communication for call centers, startups, enterprises, and nonprofits. Designed to simplify interactions across remote teams and with customers, TalkChief focuses on user-friendly features that prioritize your unique needs. Imagine a world where spam numbers and bots are effortlessly blocked, where each agent has their own caller ID, and where welcoming inbound calls is a personalized experience. TalkChief brings this vision to life, making communication smoother and more human. Key features such as automated notifications, call recording, interactive voice response (IVR), and skill-based routing empower you to navigate communication challenges effortlessly. Dive into detailed reports, track key performance indicators (KPIs) on intuitive dashboards, and use filters to easily find specific conversations. With TalkChief, administrators have the tools to tailor communication strategies for maximum impact. Managers can take advantage of dynamic call routing, directing calls to team members based on language, location, and other individual traits. This personalized touch ensures that your team operates at its best. TalkChief doesn't just stop at communication; it integrates seamlessly with third-party helpdesk, collaboration, and customer relationship management (CRM) systems. This interconnected approach ensures that your communication ecosystem aligns perfectly with your existing tools and processes. Available through convenient monthly or annual subscriptions, TalkChief provides robust support via FAQs, live chat, a knowledge base, and various online resources. It's more than a business phone system; it's a personalized communication solution tailored to elevate your business experience.... [Read more](https://www.softwareadvice.com/call-center/talkchief-profile/)

### Best rated features:

Softphone

5.0

Call Conferencing

5.0

Employee Activity Monitoring

5.0

Multi-Channel Management

5.0

[See all features](https://www.softwareadvice.com/call-center/talkchief-profile/#key-features)

### Essential

$8.00/month

All what your startup need to start making calls

### Growth

$13.00/month

A flexible voice solution that fits modern business needs

### Professional

$17.00

Advanced solution to boost productivity and performance

[See full pricing details](https://www.softwareadvice.com/call-center/talkchief-profile/#pricing-and-plans)

1

[2](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/?page=2)[3](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/?page=3)[4](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/?page=4)[5](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/?page=5)

...

[11](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/?page=11)

## Popular Comparisons

[

Zendesk Suite vs Zoho Desk

](https://www.softwareadvice.com/compare/26892-Zendesk/vs/393877-zoho-desk/)[

Ringover vs RingEX

](https://www.softwareadvice.com/call-center/office-profile/vs/ringover/)[

3CX vs Nextiva

](https://www.softwareadvice.com/compare/2683-Nextiva/vs/4936-3cx-phone-system/)[

Convoso vs Talkdesk

](https://www.softwareadvice.com/voip/safesoft-contact-profile/vs/talkdesk/)[

VoIP.ms vs Google Voice

](https://www.softwareadvice.com/call-center/google-voice-profile/vs/voipms/)[

Aircall vs CallHippo

](https://www.softwareadvice.com/call-center/aircall-profile/vs/callhippo/)[

Twilio vs Textedly

](https://www.softwareadvice.com/cloud-communication/textedly-profile/vs/twilio/)

## Your Guide to Top Telephony Software, April 2025

Software Advice uses reviews from real software users to highlight the top-rated Telephony products in North America.

[Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/)

#### Explore FrontRunners

-   [8x8 Contact Center](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/)
-   [8x8 Work](https://www.softwareadvice.com/voip/8x8-x-series-profile/)
-   [Acefone](https://www.softwareadvice.com/cloud-communication/acefone-profile/)
-   [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/)
-   [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/)
-   [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/)
-   [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/)
-   [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/)
-   [Emitrr](https://www.softwareadvice.com/call-center/emitrr-profile/)
-   [Five9](https://www.softwareadvice.com/call-center/five9-profile/)
-   [Google Voice](https://www.softwareadvice.com/call-center/google-voice-profile/)
-   [GoTo Connect](https://www.softwareadvice.com/voip/goto-connect-profile/)
-   [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/)
-   [Kixie PowerCall](https://www.softwareadvice.com/call-center/kixie-powercall-profile/)
-   [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/)
-   [Ooma Office](https://www.softwareadvice.com/voip/ooma-office-profile/)
-   [RingByName](https://www.softwareadvice.com/call-center/ringbyname-profile/)
-   [RingEX](https://www.softwareadvice.com/call-center/office-profile/)
-   [Ringover](https://www.softwareadvice.com/voip/ringover-profile/)
-   [Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/)
-   [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/)
-   [UJET](https://www.softwareadvice.com/telemarketing/ujet-profile/)
-   [Unitel Voice](https://www.softwareadvice.com/voip/unitel-voice-profile/)
-   [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/)
-   [VoIPstudio](https://www.softwareadvice.com/contact-center/voipstudio-profile/)

“Usability” includes user ratings for Functionality and Ease of Use.

“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.

Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication.

Imagine you’re an agent at a busy call center: you’re fielding dozens of phone calls a day with customers you’ve never met, and you want to make a good impression on all of them. Don’t you want to be as prepared and efficient as possible?

One of the best ways to set up your call center team for success in the environment described is by investing in a system with computer telephony integration (CTI). CTI is an important category of [call center software](https://www.softwareadvice.com/call-center/): It enables phone and computer systems to work together for the benefit of your agents _and_ your customers.

In this guide, we’ll break down everything you need to know to choose the right CTI system for your company, such as:

[What Is CTI?](#WhatIsCTI)

[Common Functionality of CTI](#CommonFunctionalityofCTI)

[Benefits of CTI](#BenefitsofCTI)

[CTI Implementation Options](#CTIImplementationOptions)

[Integration Considerations](#IntegrationConsiderations)

## What Is CTI?

CTI, or computer telephony integration, is also known as “computer-telephone integration” or “computer telephony.” These terms may sound intimidating, but their basic meaning is straightforward: **CTI is technology that lets you use a computer to initiate, manage and enhance your phone calls.**

CTI is often used as a jargon term for describing integrations between a phone system and a [customer relationship management (CRM)](https://www.softwareadvice.com/crm/) system that has already been deployed. These integrations add features to enhance both systems and help agents better handle interactions.

An example of how they do this is “screen pops”—a window that pops up on an agent's computer screen when they have an incoming phone call. That window displays information about the caller, e.g., address and interaction history, which is pulled from the call center’s existing CRM program.

_This is what a screen pop might look like in a typical CTI solution._

This phone system-computer coordination is made possible through CTI. Though it’s most common for CTI to be used for CRM integrations, it is also good for other types of integrations.

For instance, many organizations now use CTI to allow their [accounting software](https://www.softwareadvice.com/accounting/) to interface with their phone system. Agents can call customers with unpaid invoices directly from their accounting software through functionality called “click-to-dial” (more details on this below).

To recap: CTI software acts as a bridge for the exchange of data and functionalities between a company’s phone system and other existing programs, such as CRM or accounting solutions.

## Common Functionality of CTI

Vendors offer a variety of functional breadth and depth in their CTI solutions. Here are some of the most common capabilities:

**Screen pops**

In addition to what we’ve already described, screen pops can indicate the priority level of an interaction with a caller based on customer history data from your CRM program. They can also use a customer’s [Interactive Voice Response (IVR) system](https://www.softwareadvice.com/call-center/ivr-system-comparison/) answers to display the purpose of a call (e.g., sales or support).

**Click-to-dial**

This function adds outbound dialing capabilities to the databases of contacts you'd find in a CRM or accounting system. Agents can skip manual dialing and simply click a phone number on their computer screen to place a call.

**Caller authentication**

CTI software screens incoming calls and uses the phone number to find a match in your CRM system. It can confirm the caller’s identity before the call even starts.

**Phone controls**

Users can manage their phone controls through the computer instead of dialing buttons manually. These include the ability to answer, hang-up, conference, forward and transfer calls.

**Logging and notes**

Basic information is automatically logged in the CRM system while the call is in progress, such as the time/date of the call and agent handling it. Agents can also add manual notes directly into the CRM or accounting program.

**Coordinated voice/data transfer**

If a call needs to be transferred from one member of your team to another, this function allows all onscreen customer information (e.g., screen pops) to be transferred when the line is reassigned.

[3CLogic](https://www.softwareadvice.com/customer-experience/3clogic-cloud-contact-center-profile/) _and_ Zoho CRM _integration showing the “click-to-dial” function_

## CTI Benefits

Here are some benefits that explain how CTI can empower call center agents and companies to have more productive customer interactions:

### Top Benefits of CTI Software

## CTI Implementation Options

CTI can be implemented in one of two ways:

-   As a best-of-breed application
    
-   As part of a [call center suite](https://www.softwareadvice.com/call-center/) that has CTI capabilities built in, _in addition_ to other applications (e.g., automatic call distribution or workforce scheduling)
    

It’s important to note that best-of-breed CTI software is a relatively niche offering. It could be a good option for companies with older phone systems who aren’t ready to buy a new one just yet, but still want to reap the benefits of CTI sooner rather than later.

The vast majority of buyers are better off with the second option: You’ll need an established phone system for calls to be able to work on your computers at all. It’s easier to implement a phone system that supports CTI from the start, rather than trying to retrofit or replace it later on.

Also worth noting: Some of the more basic CTI capabilities (e.g., click-to-dial and even screen pops, in some cases) can be achieved with a PBX system as an alternative to using CTI with a call center system.

## Integration Considerations

Once you’ve decided on an implementation model, you can evaluate vendors. As we’ve explained, CTI is intended to be used with computer programs that call centers are already using, such as existing CRM or accounting systems. It’s important to ensure that any CTI vendor on your shortlist can interface with this existing software. You can usually find this information listed on vendors’ websites.

### Related Telephony Software

-   [Call Accounting Software](https://www.softwareadvice.com/call-accounting/)
-   [Call Center Software](https://www.softwareadvice.com/call-center/)
-   [IVR Software](https://www.softwareadvice.com/call-center/ivr-system-comparison/)
-   [Telecom Expense Management Software](https://www.softwareadvice.com/telecom-expense-management/)
-   [VoIP Software](https://www.softwareadvice.com/voip/)