Contact Cloud

RATING:

5.0

(5)
Overview

About Contact Cloud

Contact Cloud is a call center solution, which enables businesses to streamline SMS marketing, live chat, call tracking and lead capture, among other processes on a unified platform. Its word detection and transcription tools allow professionals to decipher customer conversations. Contact Cloud helps enterprises track inbound and outbound messages, route interactions based on agents' location or availability and communicate with customers via live chat. Managers can create custom drip campaigns and utilize live listening tools to assist and coach agents during calls. Additionally, organizations can gain insights into conversations, agents' activities and performance, queued callers and other metrics using a dashboard. Contact Cloud integrates with multiple third-party...

Contact Cloud Pricing

Pay-as-you-go: Starts at $0/month + daily usage Small Teams: $99 per month Large Teams: $129 per month Custom: Contact Bipath for pricing details.

Free trial: 

Available

Free version: 

Available

Contact Cloud analytics
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Contact Cloud Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Contact Cloud

5 Reviews

User Profile

Dr.

Verified reviewer

Philanthropy, 1 employee

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Lay on the Pedal!

Michael and his team have been phenomenal. I didn't spend a cent, but he still treated my time as it was extremely valuable. They were transparent about my needs after I expressed my plans, and they were quick. Very efficient. Forgive the late review. I didn't stand by my word that I would do it when I said I would, but hopefully this makes it in time for someone that needs it. You're missing out if you don't use Contact Cloud.

PROS

The ability to be customized to the user! Such relativity of ease, and the ability to be integrated in many ways. Whether you are alone or represent more than one. Fantastic transparency.

CONS

Honestly, I don't have any complaints. Superb.

Vendor Response

Thank you very much 'Lay on the Pedal', we appreciate the kind review and are excited to become a part of your growth!

Replied December 2020

Linus

Computer Games, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Contact Cloud is a cheap text message solution

PROS

Contact Cloud makes it possible to send text messages for marketing purposes for really cheap prices.

CONS

Contact Cloud's customer sefvice team should be faster in responding the cases.

Marcelo

Internet, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Bipeth's Contact Cloud: A Game Changer for 21st Century Professionals & Entrepreneurs!

Amazing! This is exactly the kind of product/service I had hoped would "one day" help manage my, increasingly expanding and complex , communication work-flow. Bipeth has certainly fulfilled this hope!

PROS

Facilitates the integration and automation of classic tele-communication message workflows used in business (i.e. email, fax, SMS texts, voice calls, video calls, etc.). Software versatility that can be tailored to your needs and business size.

CONS

The platform takes some getting used to initially; however, over time, it becomes clear how all the features Contact Cloud offers can really save you a lot of time and energy, and that, is the "game changing" part!!

Reason for choosing Contact Cloud

I personally feel [SENSITIVE CONTENT HIDDEN] is one of the, if not THE, key ingredient(s) contributing to Contact Cloud's success. The thoughtful and considerate manner with which he introduced me to the platform, during an hour-long Zoom video call, tailored to my particular needs, and just shortly after having signed up, was nothing short of outstanding! I am so grateful!...Thanks again [SENSITIVE CONTENT HIDDEN]!

Vendor Response

Marcelo, Thank you for a glowing review. We are glad that you love Contact Cloud as much as we do. As always, if you need any assistance at any point in time, just contact us through our help widgets and we will jump right on it :) We are very happy to have you as our customer!

Replied November 2020

Justin

Luxury Goods & Jewelry, 1 employee

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

So Worth it!

My overall experience is a positive one! I really enjoy the software and I will continue to utilize this companies resources for all of my contact needs. The ease of being able to speak to [SENSITIVE CONTENT HIDDEN] or another administrator is excellent! Overall very pleased.

PROS

I love that I am able to build my contacts and organize them into custom lists. To be able to send bulk messages to those contacts is a MUST and I am happy that I can do so very easily.

CONS

I would LOVE to be able to send emojis in the bulk texts that I send out. Currently, all emojis are sent as "?" 's and it can be frustrating. Emojis play a vital role in today's communication technology and everyone uses them.

Vendor Response

Hi Justin, we are so glad that you love Contact Cloud as much as we do. FYI - emoji's are 100% supported. We sent you an email on this already however, our help article on sending text messages reviews how to add them to your messages. We are thankful and proud to have you as our customer!

Replied November 2020

Holly

Retail, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Great value--SIGN UP!

Using this software will be a game-changer for my business. I researched about half a dozen other services and spoke to several representatives. I found that Contact Cloud is super cost-effective, and the customer service I received was outstanding. Very responsive customer service based in the USA; super helpful in getting my business set up to succeed.

PROS

It is very easy to get customers signed up for text alerts, and it is very easy to create a campaign. The software's features are customizable with as many or as few options as I'd like to implement for my business.

CONS

There is nothing I haven't liked thus far.

Vendor Response

We are happy to be a part of your business and looking forward to helping you grow!

Replied December 2020

5 Reviews