We have been very pleased with our use. Primarily we use this for faxes, and that has been great. My partner also likes to Text using a ring central number

This is an industry standard and has all the basic bells/whistles for communication control

the GUI could use some work. It is easy to use with mtiple folks, could be better

Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it.

I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.

I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.

Multiple features at multiple levels of service and offers HIPAA compliance.

High Priced and poor customer service downgrades any positive reviews of this company.

Definitely worth using!

We use this phone software at my job instead of giving us all individual phones for the company. Its easy to find, easy to use and very convenient to have! We call online all the time and it lets us be bale to text and call the clients we need to get a hold of easily. It's hard to miss a phone call too when it's on your computer and it will ring through your headset.

The only con I can think of is that it will take a long time to give you a notification when someone does text you back. If you are paying attention to your ringcentral you can see the red dot notifying you that someone has texted you back but the actual sound and banner notification is about on a 15 second lag behind it.

Positive overall! Great way to communicate with others you work with who you're not physically with during the day.

Really great platform for internal company use. I used ring central at the doggy day care facility where I used to work. It was great to be able to communicate with my coworkers in a very fast pace environment where there's a lot going on. Able to search keywords to search for certain things in conversations.

I don't really have anything bad to say about this platform. It's not the prettiest, but it's simple and that's a great thing.

RingCentral can be used at work (via a regular phone) or on an app on my phone so that I have the option of working from home!

When I get a voicemail, it will show that it was going to my direct extension, however, it went to all of my colleagues on the support team. It's a little misleading when you are trying to figure out who is the best person to call back.

We have a very busy medical practice and we use Ring for our phone system as well as for online chat amongst the team. Great way to stay in touch!

Nothing, it works great for us and we love it!

Really great software, easy to run and implement, agents loves it and accurate dashboard with full information about performance.

Reports are so easy to run, accurate data and fast response.

Interface, could be better, needs to refresh and be more dynamics.

Overall ring central is one of the better phone companies I have used.

I used to use ring central in an old job and I found it really beneficial - the reporting was really easy to use, the phone system was basic.

Call listening was not up to standard and we had to take on another company to be able to assist with this

I like how easy it is to use and navigate .

Sometimes there is a small delay if you are working remotely .

We switched back to our old provider, so I would not recommend RingCentral.

The reporting in RC is overall fairly easy to use and setting up new users is a simple process. Also love the feature where RC recognizes phone numbers anywhere and the ability to dial from any window.

Customer service at RingCenteral is not good at all. I would not recommend signing up for RC if you think you might need any level of support and good luck if you need them to credit anything back.

It's one of the lower priced voice services and gives us a company line that multiple employees can theoretically receive calls on.

There are a few weaknesses that ruin RingCentral for me. First, you cannot CALL OUT from the desktop application? I mean, who would ever need to call out I guess? It will dial your cell phone then dial the person you dialed from the desktop application as a work around - that's pretty weak since FREE services like Google Voice, Skype and DialPad have done this for over a decade. Also, about 50% of my calls go straight to voicemail. Weird huh? So no calling out, and 50% of of incoming calls are missed. Nice.

Ringcentral has been dependable with quality lines. We have calls coming and going all over the world and the calls sound very clear no matter what the weather at anyone's location.

I really like everything except I think it is pricey. I like professional and quality products so I am willing to pay extra for the best. I use the fax feature a lot so I need the best product. I did have a few dropped calls but nothing to stop my productivity.

Replaced our old phone system with RingCentral and it has worked flawlessly since. Being able to receive text messages and faxes to the same number is great. We have it on all the computers and devices so its hard to ever miss a call.

Tons of features, not only replaces the phone system but helped the business to operate on a higher level

Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.

Awesome for small to large businesses - this contact portal has literally grown with our company and is a living-breathing document that is accessible to all of our staff! Seriously awesome!

I have very little cons to say - granted I love everything Ring Central, but the biggest con is just the "ticket" system and having to rely on a reply from Customer Service when you have an issue.

Ability to text with customers from an office-specific number

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

I would love to be able to mark a text message as unread through the app on the computer. You can do it through the app on a phone, but not if you are using the site or the desktop app. It also be great if you could make notations on messages.

Trust me I've looked into other companies and no other will deliver like RingCentral.There's never any service interruption and the price is great for our small business and it gives us the flexibility to look as big or small as we want.

Customer Service is great but sometimes communication with reps can be frustrating but overall they are great.

Texting, having the app from computer to cell phone, create groups. There is more to do then you may think you need, until you start implementing them and realize how much more productive it is.

Customer service is rough to say the least, it takes like 15 minutes just to validate the account and by then your already frustrated before you even address why you called. It is also glitchy on the ring at random times, no idea why and no resolution given so far.

The multi-level IVR enhances and connection music elevates the image of my law firm.

The support staff provided individualized attention to assist with onboarding of the software's many features and resolving concerns.

I had to find out about the contact centre services myself. My own account manager who was my first point of contact provided little assistance to me after I signed the contract. However, once I connected with the contact centre, I really felt like the team "has my back"

poor level of knowledge with agents on the phone, difficult to understand phone agents.

sounded attractive, price was reasonable, had good reviews mostly

not the easiest system to use, customer service was dismal

THIS PRODUCT IS VERY TO CONNECT TO AND LOG ON WITH, EVERYONE THAT I WORK WITH REALLY LOVES THIS PRODUCT.

THE ONLY THING I CAN SAY IS THAT WHEN WE FIRST STARTED TO USE THIS PRODUCT IT WAS VERY CONFUSING BUT AFTER LEARNING THE PROCESS IT IS QUICK AND EASY

I think what I most like about Ring Central is the fax capabilities. Just sending a simple email and it turns it to a fax.

I would probably say my least favorite thing about Ring Central is the price. Its maybe just a little high but not bad.

Very good!

Using it in a medical field, less expensive than e-fax in the EMR, very easy to use, you can save all numbers by name, create your own facesheet, hippa compliance, can create multiple accounts, receive confirmation by email. Save paper.

It would like to have like software integration with the EMR, you have to “print” to send the fax, is time consuming.

It has been great

We use this product for all our faxing and the consistency of service is great.

We've used ringcentral for over 3 years and I have not had any issues.